Searching for Computer Access

Drop-in Lounge with

• recreational activities
• computer lab
• audio/visual Studio
• full kitchen
• job board
• room rentals

Settlement Services

• one-on-one supportive counselling on site or by phone

English Language and Education

• conversation circle
• conversation group for beginner French
• homework club tutoring grades 9-12
• reading and writing clubs
• high school student English writing workshops

Pre-Employment and Education Help

• job search workshops
• resume and cover letter writing
• university and college preparation

Leadership and Life Skills Training

• Healthy Living and Physical Fitness including emergency first aid and CPR training
• March break and summer camps

Volunteering

• iCAN Committee represents youth voices within IYC to plan events, volunteer opportunities

COVID19 In-person and virtual services available; phone and virtual counselling to frontline health workers and their families, and others members of the public, in Ontario; also assists permanent residents, convention refugees, student visa and work permit holders with Employment Insurance (EI)and Canada Emergency Resource Benefit (CERB) applications

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Linguistically and culturally sensitive counselling and settlement services for individuals and families

Counselling and Psychotherapy
Individual, group, couple, marital and family counselling and mental health psychotherapy, for issues such as elder abuse, family violence, wife assault, male batterers, incest, sexual assault, offenders, bereavement, problem gambling, substance abuse; crisis intervention; referrals to community partners as necessary

• consultation for human service providers
• satellite offices (limited hours, by appointment only) in Toronto (602 Queen St W), Markham (5665 14th Ave), Mississauga (720 Burnhamthorpe Rd W, Unit 2), and Unionville (600 Village Pkwy)

Family programs, including parenting and family life education, and youth counselling and leadership development

Partner Assault Response (PAR)
12 week group education and counselling program on domestic violence and non-abusive ways of resolving conflict

• victims/partners of the offender provided with support including safety planning, referrals to community resources, and information on offender's progress
• group counselling in Cantonese, Mandarin and Vietnamese

Settlement Program
Orientation, needs and eligibility assessments, interpretation and translation; information and referral topics include immigration, issues of concern to refugees and foreign domestic workers, citizenship, social assistance benefits, legal aid, housing, child care, English classes, and education and employment training

• computer access
• job search and employment counselling
• assistance in accessing services

Housing and Transitional Support Program
Counselling, information and referrals, crisis intervention and case management for women who have experienced violence, and their children

• community services information on issues such as housing, legal, financial, health care, immigration, children's services
• settlement support including assistance setting up safety plan, ongoing counselling and support

Due to COVID 19, some ServiceOntario service locations may be on reduced hours -- for information CLICK HERE

Complete your transactions online whenever possible

Renewal requirements for drivers' licenses, license plate stickers, accessible parking permits, health cards and Ontario Photo ID Cards which expired during the pandemic are changing; residents have until September 30, 2022 to renew expired health cards, and until February 28, 2022 to renew other expired products -- for details CLICK HERE

LICENCE PLATE STICKER REFUNDS -- If you renewed your licence plate sticker for an individually owned passenger vehicle, light-duty truck, motorcycle or moped for the period of March 1, 2020 to March 12, 2022, you will receive a refund cheque in the mail; to receive refund, update the address on your vehicle permit or driver's licence and pay any outstanding fees, fines or tolls by March 7, 2022


Access to wide range of Ontario government services and information ; staff assistance, information and referral ; public computer

Driver and Vehicle

• vehicle permits and plates
• driver's licence renewals
• accessible parking permits
• copies of records
• product sales including information packages on specific used vehicles

Health

• Ontario health card registration, renewal, replacement (lost, stolen or damaged) and change of name or address
• organ and tissue donor registration
• health card services not available at this location if you have a Temporary Resident Permit or Work Permit that says valid until or issued until a specific date, call 1-866-532-3161 for more details

Photo Identification

• Ontario Photo Card provision, renewal or replacement

Community access services, community engagement, food security programs, Financial Advocacy and Problem-Solving (FEPS) program, seniors programs and youth programs

Food Security Programs

• community gardens
• gardening programs
• cooking programs
• connecting residents to available food support

Financial Empowerment and Problem-Solving (FEPS) program

• financial literacy workshops
• year-round income tax clinic

Community Access Services -- internet access, photocopiers, holiday gift partnership

Youth Programs

• youth outreach worker youth 12-21 yrs
• Youth Violence Prevention 12-24 yrs
• the Blackstone Foundation Library
• breakfast program
• peer mentors for 13-18 yrs
• youth and child after school programs
• summer break programs for 7-12 yrs

Adult Programs

• information and referral to services
• computer access
• resume Support
• fitness Programming
• cooking Programs

COVID19 Respite services available; survival and wellness items available at the door; safety precautions and screenings required; call 416-509-9681 for details

Information and referral, mental health recovery resources, training and education, skills building, workshops and recreation groups

Access to homeless supports

• kitchen, shower, laundry
• computer, Internet, phone, fax, copier
• assistance with seasonal needs

Community Access Services

• Commissioner of Oaths
• computers, internet access, fax, photocopier
• income tax clinic
• Metro Voice Mail -- persons without telephones receive private phone number to retrieve messages from any touch-tone phone

Harm Reduction Services -- individual and community support or information about opiate use and addiction, addiction counselling, counselling and case management, harm reduction supplies (mobile and fixed site)

Housing Hub -- support for individuals and households at-risk or experiencing homelessness to find, apply for and maintain housing

Street Outreach Services

• mobile outreach in Scarborough and North York to support individuals experiencing homelessness and sleeping outdoors
• provides wellness checks, basic needs supplies, community referrals, informal counselling, support with accessing shelter and assistance finding and obtaining housing

Financial Empowerment and Problem-Solving (FEPS) program -- financial literacy workshops, income tax clinic, budgeting, mobile community financial worker

Massage Parlour and Micro-Brothel Outreach -- for clients involved in sex work in massage parlours and micro-brothels in Scarborough

• distribution of safer sex tools, community referrals and informal case management
• access to sexual health testing appointments

COVID19 -- Services available online and in-person; no appointment required for in-person services


Services to help and support immigrants begin their new lives in Canada

Settlement Information and Referral

• information on topics such as essential government documents and benefits, immigration and citizenship, employment and job search, access to trades and professions, foreign credential assessment, education and training, language classes, health and housing, community, recreation and consumer resources, human rights, legal and social services, child, youth and family resources, food, shelter, and clothing
• settlement information sessions in various locations
• monthly webinars
• guest speaker series
• Newcomer Network
• access to computers, fax, photocopiers, and phone; computer area
• settlement resource library
• English conversation circle

Immigrant Resource Centre -- multiservice centre with newcomer, job seeker and family services for all ages

Settlement and Employment Services

• information and referral
• orientation, needs assessment
• translation and interpretation
• supportive counselling
• bridging services
• form filling
• workshops and tours
• seasonal income tax clinic

Community Connections Mentorship Program

• group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
• trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development - contact 416-940-3360

Professional Development and Small Business Resource Centre

• walk-in centre
• resource materials for internationally trained professionals
• business information
• referrals

Settlement and Integration Resource Centre

• drop-in centre providing settlement and integration information and resources
• access to computers, Internet

Settlement and Education Partnerships in Toronto (SEPT) (Settlement Workers in Schools)

• outreach program based in elementary and secondary schools from mid-August to end of June, and in libraries and summer school programs from July to mid-August
• homework club
• multi-languages service in North York area, connecting parents and students with the schools, parent interviews with schools, parenting group sessions, settlement information sessions - contact 416-292-7510 ext 301

Employment Resource Centre

• walk-in job search centre
• access to computers, Internet, fax, photocopier, telephone
• staff assistance available
• resource materials
• job boards
• labour market information
• resume clinics
• mock interviews
• workshops

Early Years Services

• EarlyON Child and Family Centre, preschool education program for children and their parents
• social and learning skills for preschool children
• parenting education
• parent-child interactive activities

Children and Youth Programs

• after school program
• summer camp
• Saturday enrichment classes
• leadership and life skills training, homework help
• employment readiness

Seniors and Family Programs

• form filling
• supportive counselling
• client intervention assistance
• social, educational and recreational programs
• support groups
• health information workshops

Volunteer Services

• training and development
• placements
• public education

Community Kitchen including

• food skills training programs
• also facility or hall rentals

COVID19 -- Services available online and in-person; no appointment required for in-person services


Services to help and support immigrants begin their new lives in Canada

Settlement Information and Referral

• information on topics such as essential government documents and benefits, immigration and citizenship, employment and job search, access to trades and professions, foreign credential assessment, education and training, language classes, health and housing, community, recreation and consumer resources, human rights, legal and social services, child, youth and family resources, food, shelter, and clothing
• settlement information sessions in various locations
• monthly webinars
• guest speaker series
• Newcomer Network
• access to computers, fax, photocopiers, and phone; computer area
• settlement resource library
• English conversation circle

Newcomer Youth Services -- youth-focused settlement information and referral

• Newcomer Youth Leadership Development -- youth learn about their community, gain volunteer hours, build leadership, language, communication and social skills
• workshops and activities for parents and youth

Lending and reference collections for adults, children and youth

• focused collections include local history, multilingual, Native Peoples' and parenting
• services include computer centres, music practice room, fabrication studio, digital innovation hub, digital piano lab, wifi, study spaces, programs, printing, copying and room rentals

Community programs - classes, workshops and exhibits

• Adult Literacy -- see separate record
• citizenship test preparation
• employment support for foreign-trained professionals
• internet search skills training
• children's programs
• Digital Literacy Program
• Financial programs
• Job Search
• Newcomer Services
• seasonal income tax clinic

For more information visit website

Due to COVID 19, some ServiceOntario service locations may be closed or operating on reduced hours -- for information on closures CLICK HERE

Appointments required or recommended for in-person service -- check ahead; complete your transactions online whenever possible

Renewal requirements for drivers' licenses, license plate stickers, accessible parking permits, health cards and Ontario Photo ID Cards which expired during the pandemic are changing; residents have until September 30, 2022 to renew expired health cards, and until February 28, 2022 to renew other expired products -- for details CLICK HERE


LICENCE PLATE STICKER REFUNDS -- If you renewed your licence plate sticker for an individually owned passenger vehicle, light-duty truck, motorcycle or moped for the period of March 1, 2020 to March 12, 2022, you will receive a refund cheque in the mail; to receive refund, update the address on your vehicle permit or driver's licence and pay any outstanding fees, fines or tolls by March 7, 2022


Access to a wide range of Ontario government services and information ; staff assistance, information and referral

Driver and Vehicle

• vehicle permits and plates
• driver's licence renewals
• accessible parking permits
• copies of records
• product sales including information packages on specific used vehicles

Health

• Ontario health card registration, renewal, replacement (lost, stolen or damaged) and change of name or address
• organ and tissue donor registration

Photo Identification

• Ontario Photo Card provision, renewal or replacement

Fish and Wildlife

• fishing and hunting licences
• Outdoors Cards (ID cards which in most cases need to accompany licences)
• Outdoors Card Centre 1-800-387-7011

Forms and Official Documents

• commissioner of oaths
• authentication of documents
• birth, marriage and death certificates and registration searches

Taxes

• information and forms for filings, payments

COVID19 -- services continue by phone and email; no walk-in service


Information and Orientation Services -- settlement services for newcomers who have been in Canada for less than 4 years, including landed immigrants, Convention refugees and foreign-born Canadian citizens

• orientation, information sessions, supportive counselling
• information and referral including housing, access to community resources
• employment assessment and preparation, job fairs, computer with free Internet access
• advocacy, interpretation
• English conversation classes
• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry; care for newcomer children -- childminding for parents attending sessions

Newcomer Settlement Program

• volunteer recruitment and training
• outreach, advocacy
• cultural activities

Violence Against Women

• individual and family counselling for assaulted women and children
• support group for abused women, educational workshops
• assists victims of domestic violence who are at risk of abuse
• domestic violence prevention workshops

Men Make a Difference -- culturally appropriate group sessions to learn techniques for developing healthy relationships, resolve conflict, and cope with anger

Seniors Services

• recreational activities
• support groups for isolated Afghan senior women
• assistance accessing community resources

Dedicated space for youth, includes after-school youth drop-in, employment and leadership workshops, homework help, multimedia programming, and access to computers and free WiFi; recreation and social opportunities include video games, board games, pool table, foosball

In partnership with Toronto Parks, Forestry and Recreation

COVID19 In-person support by appointment only, includes learning resources, materials, technology and training

Education Bank
Educational supplies and activities, mental health and self-care resources, lunch/snacks, and volunteer opportunities for children and youth, particularly those experiencing generational poverty

• free education resource for children/youth living in underserved families

Technology Hub
Access to computers, printers and education-related technologies, and assistance for parent in supporting child's educational development

Learn at Home Kits
Distributed through shelters, children's aid societies, and food bank systems, include curriculum workshops and learning materials for children and youth in families with low income

COVID19 -- Services available online and in-person; no appointment required for in-person services


Services to help and support immigrants begin their new lives in Canada

Settlement Information and Referral

• information on topics such as essential government documents and benefits, immigration and citizenship, employment and job search, access to trades and professions, foreign credential assessment, education and training, language classes, health and housing, community, recreation and consumer resources, human rights, legal and social services, child, youth and family resources, food, shelter, and clothing
• settlement information sessions in various locations
• monthly webinars
• guest speaker series
• Newcomer Network
• access to computers, fax, photocopiers, and phone; computer area
• settlement resource library
• English conversation circle

Library Settlement Partnerships -- outreach program at Toronto Reference Library

• settlement information and referral
• Community Connections Mentorship Program (formerly HOST Program) -- group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks, trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Newcomer Youth Services -- youth-focused settlement information and referral

• Newcomer Youth Leadership Development -- youth learn about their community, gain volunteer hours, build leadership, language, communication and social skills
• workshops and activities for parents and youth

Public library

• Books, audiobooks, magazines, DVDs, downloadable audiobooks, electronic books and downloadable magazines and downloadable newspapers
• Online databases
• Beyond books lending, items include Chromebooks, Culture Passes, Hotspots and Snowshoes
• Document scanning
• Free Wi-Fi
• Internet accessible workstations with Office software
• Local History collection
• Makerspace and recording studio
• Mobile printing
• Adult, children and youth programs

Due to COVID 19, some ServiceOntario service locations may be operating on reduced hours -- for information CLICK HERE

Complete your transactions online whenever possible

Renewal requirements for drivers' licenses, license plate stickers, accessible parking permits, health cards and Ontario Photo ID Cards which expired during the pandemic are changing; residents have until September 30, 2022 to renew expired health cards, and until February 28, 2022 to renew other expired products -- for details CLICK HERE

LICENCE PLATE STICKER REFUNDS -- If you renewed your licence plate sticker for an individually owned passenger vehicle, light-duty truck, motorcycle or moped for the period of March 1, 2020 to March 12, 2022, you will receive a refund cheque in the mail; to receive refund, update the address on your vehicle permit or driver's licence and pay any outstanding fees, fines or tolls by March 7, 2022


Access to a wide range of Ontario government services and information ; staff assistance, information and referral

Driver and Vehicle

• vehicle permits and plates
• driver's licence renewals
• accessible parking permits
• copies of records
• product sales including information packages on specific used vehicles

Health

• Ontario health card registration, renewal, replacement (lost, stolen or damaged) and change of name or address
• organ and tissue donor registration
• health card services not available at this location if you have a Temporary Resident Permit or Work Permit that says valid until or issued until a specific date, call 1-866-532-3161 for more details

Photo Identification

• Ontario Photo Card provision, renewal or replacement

Neighbourhood multiservice centre

• cross cultural focus
• employment partnerships
• computer lab with Internet
• community kitchen
• rental co-working space and rental space for community and resident groups
• partnered programs with numerous other organizations including Public Health

Action for Neighbourhood Change, Victoria Village -- community development initiative

Home Instruction for Parents of Preschool Youngsters (HIPPY) -- in-home school readiness program for low income newcomer families

Settlement Program, formerly Immigrant Settlement and Adaptation Program

• information and referral, orientation, interpretation
• counselling, documentation, social assistance applications
• information and workshops

Connector Co-Working Space -- newly built co-working space open to all with a focus on newcomers and youth

Women's Support services -- counselling and support groups available

Victoria Park Hub lead agency
Other services provided by partner agencies including, Canadian Centre for Victims of Torture, Community Living Toronto, Family Service Toronto, Sesheme Foundation, East Toronto Chinese Baptist Church and Springboard

Settlement services for immigrants and newcomers, as well as programs for youth, women and families

• information and referral
• employment preparation, job search workshops
• self employment, business integration training
• computer and Internet training,
• networking groups for newcomer women and seniors
• French language classes
• Parenting/Caregiver evening workshops to build parenting skills, manage conflict, navigate the school system, parenting program for families
• basic sewing and fashion design program
• crime prevention programs
• senior support programs
• Scarborough Afro-Caribbean festival every year in August, including career fair

Programs for Children and Youth

• summer youth entrepreneurship program
• information technology training and web development training for youth
• mentoring, recreation and after school programs for children and youth, including those at risk
• youth outreach worker for Black youth helping with counselling, career planning, employment support

Career Skills Development and Employment Retention Training Program

• for Black youth 22-35 years to enter high opportunity fields such as technology
• trained in leadership, career building and professional development skills
• services include mentorship, connection to employers, paid placement opportunities and wraparound support

Computer Donations -- donations of new or refurbished laptops, desktop computers and accessories accepted

COVID19 -- location open with reduced hours and services; remote service via telephone also available; check website for service updates

• Community information and referral
• access to computers, Internet, fax, photocopier
• employment support

COVID19

• all services are provided in-person, by phone, and online; walk-ins are welcome
• all workshops offered on-line

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Settlement Services

• needs assessment, information and referral, supportive counselling
• information on employment, citizenship and immigration, education and housing, financial literacy
• support to file forms
• group sessions including English and French conversation groups, citizenship preparation sessions, computer training, career networking, parenting
• walk-in services, free access to computers and Internet, free fax to local numbers

Community Service Program for women including group or one-on-one settlement counselling

• activities to build social networks and break isolation
• short term skills training for employment such as cashier, retail customer service, sewing, or food handling
• workshops series such as chronic pain management, how to manage diabetes, nutrition (healthy eating) programs

Services at other locations -- itinerant settlement counselling services, Library Settlement Program at several locations in Scarborough

Community Resource Services

• faxing/printing/photocopying/scanning
• public-access computers
• community bulletin board and job board display

Settlement Services

• one-on-one needs assessment and plan
• information and referrals services
• orientation to life in Canada
• information on:
  • Language Instruction for Newcomers to Canada (LINC)
  • health care system and health benefits (Trillium Drug program, Healthy Smiles)
  • education system
  • housing services (Ontario Electricity Support Act)
  • financial services and the banking system
  • transportation system in Canada
  • family services programs (Youth and EarlyON)
  • employment related services
• citizenship preparation classes for the Citizenship Test
• orientation to Ontario workshop series
• assistance with immigration related forms
• volunteer opportunities

Housing Services

• assistance with housing issues, including housing search, follow up and support, assistance with applications for subsidized housing
• Toronto Rent Bank Access Centre
• Ontario Electricity Support Program -- assistance with applications
• LEAP (Low Income Energy Assistance Program)
• Emergency Energy Fund Call Centre: 416-397-7368

Seniors Program

• The Integrated Services for Seniors (ISFS) program
• The Personal Support Services (PSS) for Low Acuity Home Care program

Violence Against Women

• counselling and crisis intervention, needs assessment and referral
• transitional support
• support groups for victims and survivors

Youth Drop-in Centre

Child and Family programs -- EarlyON Child and Family Centre

• play and inquiry based programs to support early development in birth-6 year old children
• support to parents and caregivers with children birth-6 years including access to resources
• a variety of drop-in and registered programs for caregivers and children birth-6 years
• support for children who have special needs
• school-readiness program
• special events/activities
• Tutor Me Please program - after-school tutoring program for 7-12 year old children

Mental Health Program -- supportive counselling, information and referral

Youth Centre

• homework club
• access to computers, Internet and printer
• programs for boys and girls
• sports
• youth mentorship
• intergenerational program

COVID19 -- offices are open, but appointments are recommended


Settlement and Adaptation Services

• information and referral, orientation, housing referrals
• one to one gambling counselling and workshops
• translation and interpretation
• documentation, form filling
• outreach, social development program, educational workshops
• career mentoring

Employment Services

• employment counselling
• resume preparation, job search techniques
• access to telephone, fax, photocopier
• assistance obtaining certification of education and/or trade documents

Other services -- citizenship, commissioner of oaths, community advocacy, cultural events, Internet access, volunteer opportunities