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A nonprofit organization focused on advancing marketplace trust

Professional Association for Personal Support Workers in Ontario

Processes all properties listed with the Multiple Listing Service

• receives / handles complaints
• upholds business standards and ethics of the real estate profession

Delivers inspection programs related to foods, plants and animals across Canada

• enforces the food safety and nutritional quality standards established by Health Canada and, for animal health and plant protection, to set standards and carry out enforcement and inspection

Activities:

• inspection of federally-registered meat processing facilities to border inspections for foreign pests and diseases
• enforcement of practices related to fraudulent labelling
• verify the humane transportation of animals, conduct food investigations
• recalls
• perform laboratory testing and environmental assessments of seeds
• plants
• feeds and fertilizers
• regulates the import, export, domestic movement of horticulture, forestry and plant products

Manages the Children's Early Years service system for the Wellington delivery area, which includes the County of Wellington and City of Guelph ; delivers public funding to licensed child care programs ; supports families' access to licensed child care by offering financial support to help families pay for licensed child care through child care subsidies ; provides intake services for children with disabilities and special needs who are new to a licensed child care program.

Directly operates the following child care programs:

• Willowdale Child Care and Learning Centre, Guelph
• Mount Forest Child Care and Learning Centre
• Palmerston Child Care and Learning Centre
• Wellington Place Child Care and Learning Centre
• County of Wellington Licensed Home Child Care Agency; providers are available in Guelph and Wellington County

Evaluates the quality of licensed child care programs in Wellington County and Guelph, using established, research-based methods.

Works with other children's services providers in the community to improve services for families and children in licensed child care, and to improve services in early childhood programs.

Monitors and addresses concerns and complaints about licensed child care in programs.

Protects and serves the public interest through regulation of the practice of veterinary medicine.

• veterinarians are licensed, facilities are accredited, standards and policies are developed and maintained
• investigations and resolutions process
• licenses approximately 5,200 veterinarians, accredits over 2,300 facilities in Ontario

Inspection services, quarantine programs related to food, animal health, plant protection
* enforces food safety, nutritional quality standards established by Health Canada
* responds to food borne illness outbreaks through food safety investigations and recalls
* guards against entry of foreign animal diseases to protect human and animal health
* prevention and control of the spread of certain foreign animal diseases
* sets standards and verifies industry compliance with federal acts and regulations

Complaints related to health concerns in restaurants and cafeterias should be referred to the appropriate public health unit.

Canadian food safety system is an area of shared jurisdiction between provincial, territorial and federal governments and is composed of medical, public health, and food inspection systems.

Rabies is a reportable disease under the Health of Animals Act. All suspected cases must be reported to the Canadian Food Inspection Agency (CFIA) for immediate investigation by inspectors.

Import and export inspection, humane transport, animal welfare and disease control
Delivers and/or coordinates the full range of operational administrative services required for domestic and import related permissions, which includes:

• licenses
• permits
• registration (excluding export certification activities)
• checks animals (livestock) for possible reportable infectious diseases
• handles import and export inspection of animals, animal products and animal by-products

There are two types of complaints:

• against the policies of, or services provided by, the Halton Regional Police Service
• against the conduct of a Halton Regional Police Service officer

Complainants are encouraged to attend any Halton Regional Police Service station to file a complaint. The Halton Regional Police strive to resolve complaints or conflicts within a timely manner. Complainants may also contact Professional Standards at 905-825-4777 or ProfStd@haltonpolice.ca if they cannot attend their district station.

Further to contacting Professional Standards, complainants also have the option of contacting the Office of the Independent Police Review Director (OIPRD) to assist with resolutions.

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Food Handler Certification * Prenatal & Breastfeeding Classes * Immunization Education Sessions * Stop Smoking Workshops * Become a You're the Chef Leader

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Child Care Centre Forms * Breastfeeding Support * Healthy Babies Healthy Children Program * Food handler certification * Vaccine Order Forms * Special Events & Farmers' Market Forms

There are two types of complaints:

• against the policies of, or services provided by, the Halton Regional Police Service
• against the conduct of a Halton Regional Police Service officer

Complainants are encouraged to attend any Halton Regional Police Service station to file a complaint. The Halton Regional Police strive to resolve complaints or conflicts within a timely manner. Complainants may also contact Professional Standards at 905-825-4777 or ProfStd@haltonpolice.ca if they cannot attend their district station.

Further to contacting Professional Standards, complainants also have the option of contacting the Office of the Independent Police Review Director (OIPRD) to assist with resolutions.

Investigates health hazards and foreign matter in fresh, frozen and pre-packaged food. Also investigates complaints about weights and labeling, and retail issues. Provides information on food safety and licensing topics such as food label requirements, traveling restrictions, importing and exporting regulations, and food recalls.

There are two types of complaints:

• against the policies of, or services provided by, the Halton Regional Police Service
• against the conduct of a Halton Regional Police Service officer

Complainants are encouraged to attend any Halton Regional Police Service station to file a complaint. The Halton Regional Police strive to resolve complaints or conflicts within a timely manner. Complainants may also contact Professional Standards at 905-825-4777 or ProfStd@haltonpolice.ca if they cannot attend their district station.

Further to contacting Professional Standards, complainants also have the option of contacting the Office of the Independent Police Review Director (OIPRD) to assist with resolutions.

Advocates provide services that are free, confidential, follow the patient's requests, and are independent from the hospital, and help patients who have concerns about their care, treatment, or quality of life.

Patients in a facility with an advocate can request help with:

• navigating the hospital system
• resolving concerns and negotiating with hospital staff
• referrals to outside community agencies and resources, if necessary
• making informed decisions
• maintaining responsibility for their wellness and recovery
• being involved in all decisions which affect their care, life and treatment

A government agency that protects individuals with mental disabilities, protects the public's interest in charities, searches for heirs for estates which the OPGT administers, invests perpetual care funds, and deals with dissolved corporations.

The role of the Landlord and Tenant Board (LTB) is to:

• resolve disputes between landlords and tenants through mediation or adjudication
• resolve eviction applications from co-ops
• provide information to landlords and tenants about their rights and responsibilities under the Residential Tenancies Act (RTA)

The LTB's customer service officers process applications, schedule hearings, and provide information to the public about the Residential Tenancies Act. Customer service officers do not provide legal advice.

There are two types of complaints:

• against the policies of, or services provided by, the Halton Regional Police Service
• against the conduct of a Halton Regional Police Service officer

Complainants are encouraged to attend any Halton Regional Police Service station to file a complaint. The Halton Regional Police strive to resolve complaints or conflicts within a timely manner. Complainants may also contact Professional Standards at 905-825-4777 or ProfStd@haltonpolice.ca if they cannot attend their district station.

Further to contacting Professional Standards, complainants also have the option of contacting the Office of the Independent Police Review Director (OIPRD) to assist with resolutions.

Provides current information for all schedules, routes, and fares. Purchase tickets, passes, and reload PRESTO cards. Some transit passes for eligible residents are available at a discounted fee. Phone line accepts comments and complaints about HSR services, suggestions, and lost and found. Visit website for details.

The civilian body responsible for enacting policies that ensure the provision of adequate and effective police services, law enforcement, and crime prevention within the city of Hamilton. The Board will determine, in consultation with the Chief of Police, objectives and priorities for the Hamilton Police Service. The board's authority is set out in Section 31 of the Ontario Police Services Act.

Investigates public complaints against Ontario's police assigned by the Office of the Independent Police Review Director (OIPRD) and serious discipline issues concerning non-sworn members.

To file a public complaint:

• Attend a police stations and speak to the on-duty Staff Sergeant or request a standard Public Complaint form.
• Submit a written complaint by mail to Hamilton Police Service, 155 King William St., Box 1060 LCD 1, Hamilton ON L8N 4C1.
• Submit online through the Office of the Independent Police Review Director at www.oiprd.on.ca

Hamilton International has established a 'Noise Management Advisory Committee' to responsibly and proactively handle noise management. The committee is comprised of neighbours, citizens, airport staff and city councillors; the Noise Management Advisory Committee meets twice annually to review noise data and discuss improvements.

Federal animal health protection offering inspection programs related to animals across Canada. Sets, inspects and enforces standards for animal health. Complex mandate includes inspection of federally-registered meat processing facilities, environmental assessment and verification of humane transportation of animals.

An impartial and confidential service designed to assist patients and families in the resolution of hospital related concerns, to receive information about hospital rules and policies and to share complimentary feedback about staff

• answer concerns regarding the care at Oakville Trafalgar Memorial Hospital (OTMH), Milton District Hospital (MDH) or Georgetown Hospital (GH)
• the service is available to all inpatients, outpatients, clinic patients, Emergency patients and the community
• Patient Relations Advisor is available and will listen to patients and family members and offer recommendations about the steps which can be taken in resolving their concerns * facilitate effective communication between the patient and their health care team