Searching for Crisis Lines

A telephone line supplying the Region of Waterloo Wellington Dufferin with a 24-hour Crisis Service * can connect with the Here 24/7 team Mon-Sun 24 hours

Provides services for people who have experienced a mental health and/or addiction issue in Waterloo Region and Wellington County

Support line is a resource for anyone who has experienced sexual violence as a child or adult, and their friends and families

• Provide emotional support and intervention, options, information, referrals, as well as advocacy and accompaniments
• Phone support is available in more than 200 languages through an interpreter service
• Online chat support available as well, see website for availability.
  

Women's Crisis Services of Waterloo Region operates two emergency shelters for abused women and their children: Anselma House in Kitchener (519) 742-5894 and Haven House in Cambridge (519) 653-2422 plus a regional Outreach program. They also offer transitional housing. Serve women age 16 plus, with or without their children.

Can be reached by text, instructions on website for how to erase browser history. Also offer translation services, both in person and on the phone.

This is a free service, both in shelter and outreach programs.

PFLAG Canada supports, educates and provides resources to all individuals with questions or concerns regarding issues of sexual orientation, gender identity and gender expression.

Distress and Crisis Ontario (DCO) is the provincial networking organization that supports and helps build and sustain the capacity of its member agencies in the continuum of support, referral and mental health services offered to the people of Ontario. At a Distress Centre, individuals can find a listening ear for lonely, depressed, and/or suicidal people, usually 24 hours a day, 7 days a week. Many centres also have Suicide Survivor programs, support services for youth, telephone call out programs for seniors and vulnerable people, mental health Crisis Phone Lines, Online Chat services and much more. For a listing of member agencies, click here.



ONTX Ontario Online & Text Crisis Service



How to Chat

* Chat is available on computer, or mobile device from 2 pm-2 am daily

* Click Here to access.

* Will need to complete a pre-chat survey, agree to terms and conditions of service, and a responder will be available.



How to Text

* Text is available from mobile phone from 2 pm-2 am daily and is accessed by dialing 258258.

* Will need to complete a pre-chat survey, agree to terms and conditions of service, and a responder will be available.

Provides services for people who have experienced a mental health and/or addiction issue in Waterloo Region and Wellington County

Women's Crisis Services of Waterloo Region operates two emergency shelters for abused women and their children: Anselma House in Kitchener (519) 742-5894 and Haven House in Cambridge (519) 653-2422 plus a regional Outreach program. They also offer transitional housing. Serve women age 16 plus, with or without their children.

Can be reached by text, instructions on website for how to erase browser history. Also offer translation services, both in person and on the phone.

This is a free service, both in shelter and outreach programs.

Provides services for people who have experienced a mental health and/or addiction issue in Waterloo Region and Wellington County

Free and confidential service designed for anyone in the Guelph-Wellington community who is experiencing any form of distress.

Trained volunteers provide emotional support, goal and safety planning, and assistance to callers in connecting with other community resources. Volunteers provide confidential, solution-focused response and assessment of crisis with intervention when required.

• support for people who are experiencing distress about their circumstances
• referral to community services
• training provided for volunteers on listening and communication skills, solution-focused conversation, and assessing high risk situations

ALL CALLS ARE CONFIDENTIAL in accordance with provincial legislation.

Distress Line

• 519-821-3760 ext. 1
• Supports mild to moderate levels of distress through active listening.

TeleConnect

• 519-821-3760 ext. 2
• Outbound call service designed to support community members of Guelph-Wellington who are struggling with independent living.

LGBTQ+ Support Line

• 519-669-3760
• Supports members of the LGBTQ+ Community by providing a safe space to chat and connect with resources. Texting is also an option.

Intake, assessment, referral, wait list registration and appointment booking for mental health, addictions, and crisis services. Service provided through the phone line and drop-in sites.

Service categories include:

• information, assessment and referral
• crisis assessment
• support coordination
• peer / self help
• short-term crisis support beds
• court support and diversion
• community counselling and treatment
• support within housing
• day / evening treatment
• residential treatment
• Assertive Community Treatment Team (ACTT)
• eating disorders
• early psychosis treatment and support services

COVID-19 Update: In-person and online meetings available. Visit website for regular meeting updates, link to virtual meetings and information on how to access meetings by phone.

Primary purpose of AA members is to remain sober and help other people living with alcoholism to achieve sobriety

• open and closed meetings
• automated and live answering service
• no dues or fees for AA membership
• self supporting through contributions
• not allied with any sect, denomination, political organization, other organizations or institutions
• large print books available
• kids welcome locations

Crisis line that offers immediate phone support and information to women who are experiencing or have experienced any form of physical, emotional, verbal, financial or sexual abuse, including recent and/or childhood abuse.

• confidential and anonymous
• connection to appropriate services - safe shelter, safety planning, legal / medical / housing assistance, counselling
• referral / liaison with other community supports and resources
• support for family members and concerned friends

Support and counselling for women who have experienced human trafficking and sexual exploitation recently or in the past. Services are free, confidential, and non-judgmental. No ID required.

• immediate telephone support and information through 24-hour Crisis Line
• individual / group counselling and support
• accompaniment to hospital / police / court
• advocacy / court preparation / community referrals
• assistance with victim impact statements
• sexual harassment support / accompaniment
• risk assessments and safety planning
• information on and support through legal / medical / immigration processes and options
• information on sexual assault / sexual harassment / childhood sexual abuse / incest / stalking
• housing or emergency shelter support
• substance use community supports
• support for family / friends of sexually violated survivors
• facilitated culturally appropriate connections
• public education, training, targeted outreach
• client library and resource materials

Provides a trauma-informed, harm reduction, intersectional approach and response to crisis, working from an anti-racism, anti-oppression framework.

Additional e-mail address: adminsac@gwwomenincrisis.org

COVID-19 Update: Some services and support continue to be provided remotely - by e-mail, one-on-one phone support and video counselling. Visit Social Isolation Supports Online. This situation is being reviewed on an ongoing basis. The Crisis Line and shelter remain open.

Risk assessment, safety planning, one-on-one counselling, group counselling, workshops, emergency shelter, transitional planning, housing and legal support, custody and access support, victim impact statement and court preparation, advocacy and public education.

Programs include Marianne's Place (shelter), Transitional and Housing Support Program, Family Court Support Program, Rural Women's Support Program, Sexual Assault Centre, 24-hour Crisis Line, and the Anti-Human Trafficking Program.

The OUTline Online Chat is the University of Guelph's LGBTQ2IA+ resource and support service, specializing in questions related to sexual orientation and gender identity.

This anonymous and confidential service is run by trained volunteers who can discuss coming out, exploring labels, finding resources, and more.

Counselling, information, referrals, and advocacy support are available to survivors of all genders of child sexual abuse, incest, and sexual assault, as well as their support persons

Immediate support, as well as an accompaniment to hospital, police or court, is available through the 24-hour crisis and support line

Community education and presentations are available to community members and groups upon request

Immediate crisis telephone counselling

Counsellors are skilled in Brief Solution Focused Therapy and Crisis Intervention to provide the following:

• Crisis Outreach and Support Team (COAST) referrals
• connection to addiction services
• safety and crisis planning
• coping skills and self-soothing management
• referrals and connections to on-going service as required
• Naloxone kits and harm reduction supplies

An agency working to end interpersonal violence and abuse by supporting individuals and families who have experienced domestic violence, intimate partner violence, or gender-based violence through the provision of crisis intervention, emergency shelter, transitional support, children's programs, and counselling; and by fostering accountability for those who harm through intervention, counselling, public education, and systemic advocacy


Programs and services include:

• Crisis Line and Emergency Shelter - 33 emergency beds for abused and/or homeless women and children. Open 24/7 providing a safe haven, meals, support, and referrals to community resources

• Transitional Housing: Maria House - 8 residential units for longer-term residential stays for women and children in a setting that combines independent living with counselling and support

• Outreach- services for women wanting to make the transition to independent, violence-free living. Includes safety planning, accompaniment (i.e. to court, lawyer's office), home support, referrals and follow-up

• Counselling Services include:
  • Abuse Recovery Groups (for women 18+)
  • Caring Families (for high conflict families and their children)
  • Children Exposed to Domestic Violence (for children ages 6-16)
  • Mothers in Mind (for mothers and their children ages 0-5)
  • Challenge to Change ( PAR for men and women, SCRIBE for men only)

• Family Court Support - provide support and accompaniment for clients to family court, lawyers appointments and assist in navigating the Family Court system

• Violence Prevention and Community Outreach - presentations/seminars delivered to elementary students, secondary students, post-secondary institutions, service clubs, churches, businesses and other groups on such topics as domestic violence, teen dating violence, sexual harassment and healthy relationships

• Partner Assault Response (PAR) 12-week group education and counselling program on domestic violence and non-abusive ways of resolving conflict
• victims/partners of the offender provided with support including safety planning, referrals to community resources, and information on offender's progress

• Volunteer Program - volunteers play a major role in fundraising and assisting staff with programs and services. Positions include Shelter Assistant, Emergency Child care Provider, Volunteer Driver, Housing and Employment Assistant, Tutor, Special Events Volunteer, Receptionist. Skilled volunteers also offer services such as massage therapy, yoga, and hairdressing on a regular basis to residential clients
  
  
  
• Closet Couture Boutique - social enterprise - high end second hand women's clothing

Crisis Line and Emergency Shelter

• crisis phone line
• 33 emergency beds for abused and/or homeless women and children
• provides safe haven, meals, support, and referrals to community resources

Centre offers support to anyone faced with an unplanned pregnancy

• variety of free and confidential services
• staff and volunteers provide fact-based information, advocacy support, mentoring and practical assistance

Services include:

• one-on-one client advocacy for men and women
• on-site self-administered pregnancy test
• prenatal support
• post-natal support
• postpartum support
• post-abortion grief support and recovery
• adoption information and referral
• information on STDs and STIs
• Growing Hearts Program (weekly mom peer program)
• Eye Spy Squad (Infant-preschool toddlers of moms in Growing Hearts program)
• Practical Fatherhood initiatives
• various workshops on topics such as Parenting and PreNatal
• Care Closet (practical assistance)
• referrals

Important COVID-19 Information:
Domestic Abuse Services Oxford offers programs and services for women, children and adolescents impacted by domestic abuse and/or homelessness. Programs and services include:
* emergency shelter for women, children and adolescents impacted by domestic abuse and/or homelessness. Shelter space is limited and not all requests can be accommodated.
* 24/7 crisis/information/support telephone and text lines
* risk assessments and safety planning

Domestic Abuse Services Oxford has many services to offer. These include:

* Crisis/Help/Support Line
* Community Counseling
* Residential Shelter Services
* Sexual Assault Counselling
* Transitional Resource Program

Believe in Me

Program designed for children/adolescents who come from a home where their mother has been abused * weekly group offers participants the opportunity to talk about their feelings, learn how to express anger appropriately and improve self-esteem * a group for mothers is held concurrently which helps teach them how to support their child/teen * assistance with transportation and child care for siblings may be available * transportation can be coordinated. Free and confidential.

Investigates allegations of child abuse or neglect under the Child and Family Services Act * provides children brought into the care of the agency with temporary or long-term care through placement in foster homes, kinship homes, group homes or institutions * ongoing supervision, counselling and group support to families * referrals to other community services for families requiring non protection child/family services * handles adoptions and adoption disclosure

PRIDE (Parent Resources for Information, Development and Education) - Pre service training program for prospective foster and adoptive parents * identifies the challenges and opportunities of caring for children and families facing difficulties

Family Violence (0- 18 years) - Promotes safety * group and one-on-one counselling for women and children

Partner Assault Response (PAR) (13-18 years) - Specialized counselling and educational services for people who have assaulted their partners * court ordered program

Men Accepting Responsibility to Change Program (MARC) - The Partner Response Program for men is a 12 week psycho-educational program for people who have used violence and abuse towards their intimate partner including a spouse or or partner. Victims/partners of the individual referred into the program are provided with support including safety planning, referrals to community resources, and updates about the group member progress.

Oxford Child Witness Program (7-18 years) - Court preparation and support for children, teens and their families

Children Exposed to Family Violence (0-16 years) - Group that introduces children to the idea of healthy, non-abusive family relationships, helps them understand that they are not to blame for the violence within their home and works to increase self-esteem

Women's Focus Group (13-18 years) - Counselling services to women who have experienced a violent relationship

Teen Dating Violence Forum (13-18 years) - Opportunity for teenage girls to reach out for help

COVID-19 Update:

CMHA TVAMHS is open for Crisis and Outreach Services Mon-Fri 9 am-4 pm at the Woodstock Branch located at 522 Peel St. Woodstock, ON.

Individuals can also access 24/7 support via phone or online by calling Reach Out at 1-866-933-2023 or online at www.reachout247.ca. Individuals are encouraged to use phone or online channels if at all possible.

Oxford Self Help Drop In is closed until further notice. All group programming has been put on hold. Online group programming can be accessed through our FaceBook group at www.facebook.com/groups/OxfordSelfHelp/

Walk In Counselling: Can be accessed in Woodstock on Saturday's from 11 - 4 p.m. at 522 Peel St. Woodstock. Walk In Clinics in Ingersoll and Tillsonburg are on hold until further notice.

The Canadian Mental Association Thames Valley Addiction & Mental Health Services - Woodstock Branch has many services to offer. These include:

* Oxford Self Help Peer Support Program
* 24 Hour Crisis and Outreach Program
* Applies Suicide Intervention Skills Training
* Case Management Services
* Court Diversion and Court Support Services
* Dual Diagnosis Support Services
* Living Life to the Full
* S.O.A.R (Seniors Outreach and Recovery)
* Suicide Bereavement Mutual Support Group
* Supportive Housing