Searching for Consumer Protection / Complaints

Legal clinic

Services

• rental housing (tenant duty counsel)
• income security
• education
• human rights
• consumer debt
• public legal education
• ODSP walk-in-clinic

Psychiatric patient advocacy and rights advice services as well as systemic advocacy and public education

• assistance resolving individual or systemic issues
• resolution of issues impacting patient rights and entitlements
• rights advice services
• public education through speaking engagements

Hotline for people to report a sidewalk hazard * public sidewalk hazards could include cracks, uneven pavement, or being covered with ice and snow * when the City is notified, the hazard will be fixed right away or spray painted fluorescent green * fall prevention resource packages are also available through KFL&A Public Health

Issues building permits (including pool, garage and permanent sign permits)

• conducts building and plumbing inspections
• enforces property standards regulations
• issues business licenses, lottery licenses, cat/dog licenses, trades licenses, animal licenses
• deals with livestock kills and fence viewers
• deals with animal control and by-law enforcement services throughout the City (i.e. noise control)
• mobile and temporary signs for advertising/way finding
• licensing and regulating lotteries

Hospital department responsible for handling questions, concerns and compliments about the care a patient is receiving that cannot be resolved by the patient's care team.

Business:

• business registrations

Driver and Vehicle:

• accessible parking permits
• copies of records
• drivers' licenses
• enhances drivers' licenses
• motorized snow vehicle permits
• off-road vehicle permits
• product sales
• vehicle permits and plates

Employment:

• workplace standards

Fish and Wildlife:

• fishing licenses
• hunting licenses
• outdoors card & misc.

Forms, Publications and Official Documents:

• authentification of documents

Health:

• Health Card services
• health care services
• organ and tissue donor

Housing and Property:

• Landlord and Tenant Board

Photo Identification:

• Ontario Photo Card

Taxes:

• Beer Tax
• Corporations Tax Insurance Premium
• Corporations Tax Payment-in-Lieu
• Debt Retirement Charge
• Employer Health Tax
• Estate Administration Tax
• Fuel Tax
• Gasoline Tax
• International Fuel Tax Agreement
• Land Transfer Tax
• Mining Tax
• Retail Sales Tax
• Retail Sales Tax Insurance Premium
• Tobacco Tax
• Wine Tax

Public Computer Available

This ServiceOntario centre does not intake paper applications, for the following services (available online only): Birth, Death, or Marriage Certificate, Search for a birth, death, or marriage registration, Articles of Amendment, Articles of Dissolution (Forms 10 & 11), and Articles of Incorporation.

Local service provider for this 11 months program for Driver's Licence reinstatement. If all components of the program are not completed within your suspension period, your licence will be further suspended.

Animal health and food safety

• operational administrative services required for domestic and import related permissions
• includes licences, permits, and registration, excluding export certification activities

Legal clinic (Perth, Shabot Lake, Brockville)

Services

• employment and work
• housing law
• income assistance
• tribunals and courts
• health and disability
• immigration law
• refugee law

Legal information

• abuse and family violence
• debt and consumer rights
• French language rights
• human rights
• criminal law
• family law
• help with lawyers and paralegals
• wills and power of attorney

This clinic serves Lanark County, the United Counties of Leeds & Grenville, the Townships of North and Central Frontenac, and the Township of Addington Highlands.

Provides patient advocacy and rights advice services as well as systemic advocacy and public education

• assists patients with resolving individual or systemic issues
• resolve issues that are impacting patient rights and entitlements
• rights advice services
• public education through speaking engagements

Legal clinic

COVID-19 (November 9, 2021): We are currently not meeting with people in-person. We are holding meetings by phone. Please call us and we will get back to you as soon as we can.

Services

• employment and work
• housing law
• income assistance
• tribunals and courts
• health and disability
• immigration law
• refugee law

Legal information

• abuse and family violence
• debt and consumer rights
• French language rights
• human rights
• criminal law
• family law
• help with lawyers and paralegals
• wills and power of attorney

COVID-19 (25 April 2022): BBB has put together a dedicated web page for COVID-19 related information includes : price gouging reporting, scam tracker, information regarding government stimulus checks, resources and tips

Consumer support services including

• complaints
• customer reviews
• advertising reviews and education

Food inspection office

Legal clinic

COVID-19 (November 9, 2021): We are currently not meeting with people in-person. We are holding meetings by phone. Please call us and we will get back to you as soon as we can.

Services

• employment and work
• housing law
• income assistance
• tribunals and courts
• health and disability
• immigration law
• refugee law

Legal information

• abuse and family violence
• debt and consumer rights
• French language rights
• human rights
• criminal law
• family law
• help with lawyers and paralegals
• wills and power of attorney

Responsible for:

Protecting Mentally Incapable People:

• managing the finances and property of adults who have been found incapable of managing their own affairs
• decision maker of last resort for treatment and placement decisions for those individuals who have no one else to do so
• temporary guardianship unit can investigate situations where an incapable person may be at risk of abuse or neglect

Services:

• guardianship or substitute decision making services for personal care in areas such as: food, shelter, clothing, hygiene, safety and health care

Charitable Properties Program:

• works with charities to help them deal with problems (i.e., improper investments, improper use of donated property)
• inquires into complaints about charities
• can protect the public's interest in how charities raise and use their money

Administration of Estates:

• may apply to become estate trustee of a person who has died in Ontario without a will, without known heirs in the province or where the heirs are children under the age of majority
• responsible for ensuring that the blood relatives entitled by law receive the net proceeds of an intestate estate
• routinely searches for the heirs of deceased persons whose estates are administered by the OPGT

Investing Perpetual Care Funds:

• cemetery owners have the option of having the Public Guardian and Trustee act as trustee of their perpetual care trust funds
• office pays out the annual income and cemetery owners use the interest earned on the trust funds for the upkeep of the cemetery

Dealing with Dissolved Corporations:

• when company's assets are forfeit to the Crown
• office may sell property
• persons having a legal or moral claim may apply under the Escheats Act for relief from forfeiture

Powers of Attorney and Living Wills:

• power of Attorney Kit helps appoint person to make decisions for oneself when no longer able to do so

COVID-19 (10 Sep 2021): implemented a number of changes to its operations until further notice. In-person service counters are closed, email the LTB at EA-ltb@ontario.ca.

On September 1, 2021, amendments to the Residential Tenancies Act, 2006 (RTA) came into effect. Learn more
about the RTA amendments.

Navigate Tribunals Ontario, is a convenient online tool that empowers users with information about their rights and responsibilities and tribunal specific rules and processes. Try it out!

The Landlord and Tenant Board (LTB) resolves:

• disputes between residential landlords and tenants
• eviction applications filed by non-profit housing co-operatives

The LTB also provides information about its practices and procedures and the rights and responsibilities of landlords and tenants under the Residential Tenancies Act.

Assistance in locating a dentist

• handles and mediates patient complaints and referrals
• maintains lists of the following: dentists taking new patients throughout the city, who may make house calls, available to treat children, who accept patients on social assistance programs

Federal department responsible for transportation policies and programs

Aviation:

• apply for a pilot's licence
• change an address for a licensing document or delivery of an aeronautical publication
• fly a drone
• register a complaint
• register an aircraft
• report an aviation incident
• report an incident involving dangerous goods

Marine Transportation:

• apply for a marine medical
• enroll in the Small Vessel Compliance Program (Non-pleasure craft) (SVCP)
• import a boat
• license a pleasure craft
• obtain a Pleasure Craft Operator Card
• receive Ship Safety Bulletins by signing up for e-Bulletin
• register a commercial vessel
• register my pleasure craft
• report marine pollution

Rail Transportation:

• register a complaint

Road Transportation:

• import a car into Canada
• obtain a driver's licence
• report a manufacturing-related problem with my vehicle, tires or child restraints

Advances the interests of individuals and groups who are generally underrepresented in issues of major public concern

• seeks to ensure that the public interest is considered and represented in government and private sector decisions concerning consumer issues
• provides legal and research services on behalf of consumer interests, and, in particular, vulnerable consumer interests, concerning the provision of important public services

The primary focus is on issues surrounding:

• telecommunications
• broadcasting
• energy
• privacy
• electronic commerce
• financial services
• competition law

Section focusing on investigating fraud matters and trends that can be linked, tracked and documented

• focuses on fraud crime reduction through strategies such as targeting organized crime groups, education, training, and public outreach

Report fraud related to:

• fraud against seniors
• counterfeit fraud (currency and other documents)
• credit cards and debit card fraud
• cheque fraud
• social assistance (welfare) fraud
• computer fraud
• identity theft
• corporate fraud

Section that investigates and facilitates complaints directed to the Ottawa Police Service, including damage or loss of property due to police actions

Information on the right to cash a Government of Canada cheque at any bank with tellers for free

A bank can refuse to cash a Government of Canada cheque if:

• bank suspects that it is counterfeit
• cheque is for more than $1,500
• cheque has been endorsed or signed by a third-party
• cheque has been altered in some way
• cheque is connected with a crime or fraud

If the bank refuses to cash the cheque, it must give a letter saying so

• in case of a complaint, the bank must also tell the client how to contact the Financial Consumer Agency of Canada (FCAC)

Allows individuals to establish complaints about the conduct of First Nation/Inuit/Métis government bodies and organizations

Independent, quasi-judicial tribunal and regulator which has jurisdiction over the Canadian national transportation system relating to federally regulated modes of transportation (air, rail, bus, and marine)

Three mandates:

• Ensure that the national transportation system runs efficiently and smoothly in the interests of Canadians: those who work and invest in it; producers, shippers, travelers and businesses who rely on it; and the communities where it operates
• To protect the human right of persons with disabilities to an accessible transportation network
• To provide consumer protection for air passengers