Searching for Hospital Emergency / Urgent Care

Facility for children's health

• ongoing primary care, specialty clinics, emergency drop-in, a psycho-social clinic, and nutrition advice
• provides medical assessments for children for sexual or physical abuse

COVID-19 (December 2, 2021): The Urgent Care Centre is still operating and clients can still use the centre's entrance doors during the COVID-19 pandemic.

Urgent care centre

• provides treatment for all non life-threatening emergencies
• also provides central intake/assessment for psychiatric services
• entrance is located at 144 Brock St

Temporary financial assistance and employment supports to those most in need residing in the City of Kingston and County of Frontenac while they undertake requirements to become and stay employed

Financial Assistance
Monthly financial assistance is available to eligible (needs tested) residents for basic needs and shelter. The amount of assistance paid is determined by family size, income and expenses.

Employment Assistance
Employment supports are available to help people become and stay employed. Funding and assistance may be available for community and employment placement, job searching, basic education or job-specific skills training, literacy training, supports to self-employment, Employment Readiness Scale, transportation, referrals to workshops and courses, Learning, Earning and Parenting (LEAP - a program offered to young parents) and addictions treatment.

Mandatory Benefits
Benefits prescribed in the Ontario Works provincial regulations include a prescription drug coverage, vision care for dependent children, special diet, pregnancy nutritional allowance, diabetic supplies, incontinence supplies, medical travel and transportation, and guide dog allowance.

Discretionary Benefits:
Discretionary Health Benefits may include: adult vision and dental care, health and well-being benefits, new born / child benefits, and other items such as ID replacements.
Discretionary Residency Benefits may include: funding towards rent arrears, utility arrears, last month's rent deposit, moving expenses and emergency heating fuel.

Emergency Assistance
Emergency assistance may be paid to a person experiencing an extreme, urgent, and unusual situation that jeopardizes the health and well-being of a member of the benefit unit, where all other financial means have been explored and exhausted.

Interactive Voice Response (IVR) 1-800-808-2268 -- automated information and payment details, payment history, file status * information and announcements about Ontario Works * service not available to TTY users

Welfare Fraud Hotline 1-800-394-7867 -- to report allegations of fraudulent collection of Ontario Works and Ontario Disability Support Program assistance

Emergency department

• critical care
• serious illness and injuries (severe bleeding, difficulty breathing, chest pains...)
• trauma care
• in-patient overnight stays

COVID-19 (13 Apr 2020): Community dental hygiene clinics are suspended until further notice. For urgent concerns, call 613-549-1232, ext. 1218 to speak to a dental professional for assistance. Visit the Program and Service Interruptions information page on the website for full up-to-date details.

Offers dental health information

• provides dental screening to children and youth
• offers community dental hygiene clinics for children and youth
• works with the Healthy Smiles Ontario program
• custom made mouthguards available by appointment for $55
• administers the Dental Treatment Assistance Fund (up to $200 for eligible adults)

Regional municipal services including:

• Fairmount Home for the Aged (Long Term Care Home)
• Frontenac-Howe Islander Ferry Service
• subdivision and condominium applications
• paramedic services
• emergency management
• economic development
• Geographic Information Systems (GIS)

Administration office for County Paramedic Services

• responsible for administering Emergency Medical Services (EMS) for the County of Frontenac and the City of Kingston

Community paramedics may conduct home visits for patients who have called on paramedic services in the past, or who have been referred by their doctor or another community agency. The purpose of these visits is to make sure patients have the help and supports they need while continuing to live at home. During a home visit, the community paramedic may:

• Ask about patient health and social conditions
• Check patient blood pressure
• Evaluate patient mobility
• Review medications
• Identify any hazards in the patient's home

All personal and health information collected by community paramedics remains private and confidential. Client consent is required before personal information may be shared, or any referral is made, outside of Frontenac Paramedics.These courtesy visits are intended to ensure patients are healthy and safe.

Financial assistance and employment supports including training and skills development, academic upgrading and work placements

Financial Assistance

• monthly allowance based on family size, housing costs and income
• monthly drug benefit card

Employment Start-Up Benefit

• covers costs related to starting a job or work placement

Community Homelessness Prevention Initiative

• help with housing or moving costs

Health-Related Benefits

• may include dentures, emergency dental services, eyeglasses, special diet allowance, health care supplies, medical transportation funds, prosthetic devices, funerals and burials

Employment Assistance

• clients 18-65 years who are not caring for pre-school age children or who do not have a serious disability or illness must participate in employment assistance activities

Employment Resource Centre

• walk-in job search centre
• access to computers, Internet, fax, photocopier, telephone, resource materials, job banks, labour market information
• assistance with resumes
• referrals to job counselling and training

Community Participation

• volunteer placements

Job Search Programs

• based on individual's skills, experience and circumstances

Employment Placement

• job matching service

Job Skills Training

• development of skills for specific jobs
• on-the-job training

Learning, Earning and Parenting (LEAP)

• helps young parents finish high school, improve parenting skills, locate and maintain employment

Other services:

Addiction Services Initiative

• assistance for recipients whose substance abuse makes it difficult to become/stay employed

Interactive Voice Response (IVR) 1-800-808-2268

• automated information and payment details, payment history, file status
• information and announcements about Ontario Works
• service not available to TTY users

Welfare Fraud Hotline 1-800-394-7867

• to report allegations of fraudulent collection of Ontario Works and Ontario Disability Support Program assistance (ODSP)

City of Kingston's Ontario Works program delivery is available on site, one day (Thursday) per week

Financial Assistance
Monthly financial assistance is available to eligible (needs tested) residents for basic needs and shelter. The amount of assistance paid is determined by family size, income and expenses.

Employment Assistance
Employment supports are available to help people become and stay employed. Funding and assistance may be available for community and employment placement, job searching, basic education or job-specific skills training, literacy training, supports to self-employment, Employment Readiness Scale, transportation, referrals to workshops and courses, Learning, Earning and Parenting (LEAP - a program offered to young parents) and addictions treatment.

Mandatory Benefits
Benefits prescribed in the Ontario Works provincial regulations include a monthly drug card, dental and vision care for dependent children, special diet, pregnancy nutritional allowance, diabetic supplies, incontinence supplies, medical travel and transportation, and guide dog allowance.

Discretionary Benefits:
Discretionary Health Benefits may include: adult vision and dental care, health and well-being benefits, new born / child benefits, and other items such as ID replacements.
Discretionary Residency Benefits may include: funding towards rent arrears, utility arrears, last month's rent deposit, moving expenses and emergency heating fuel.

Emergency Assistance
Emergency assistance may be paid to a person experiencing an extreme, urgent, and unusual situation that jeopardizes the health and well-being of a member of the benefit unit.

Interactive Voice Response (IVR) 1-800-808-2268 -- automated information and payment details, payment history, file status * information and announcements about Ontario Works * service not available to TTY users

Welfare Fraud Hotline 1-800-394-7867 -- to report allegations of fraudulent collection of Ontario Works and Ontario Disability Support Program assistance

COVID-19 (April 24, 2020): Municipal offices are closed to the public until further notice, clients for Community and Social Service (CSS) are asked to email or telephone their caseworker

Financial assistance and employment supports including training and skills development, academic upgrading and work placements

Financial Assistance
Monthly allowance based on family size, housing costs and income

• monthly drug benefit

other services include:
Employment and Participation benefits -- cover costs related to starting a job or placement or education

Families with Children -- child care start-up costs

Health-Related Benefits -- may include emergency dental services, eyeglasses, special diet allowance, health care supplies, medical transportation funds, prosthetic devices, funerals and burials

Employment Assistance
Clients 18-65 years who are not caring for pre-school age children or who do not have a serious disability or illness must participate in employment assistance activities

Community Participation -- volunteer placements

Job Search Programs -- based on individual's skills, experience and circumstances

Employment Placement -- job matching service

Basic Education --

• basic adult upgrading
• high school upgrading
• literacy and basic skills

Job Skills Training --

• development of skills for specific jobs
• on-the-job training

Supports to Self-Employment -- referrals to self-employment programs

Learning, Earning and Parenting (LEAP) -- helps young parents finish high school, improve parenting skills, locate and maintain employment

Other services:

Interactive Voice Response (IVR) 1-800-808-2268 --

• automated information and payment details, payment history, file status
• information and announcements about Ontario Works
• service not available to TTY users

Welfare Fraud Hotline 1-800-394-7867 --
to report allegations of fraudulent collection of Ontario Works and Ontario Disability Support Program assistance

In-person services have resumed at County offices by appointment only, in a limited capacity.
The public are still encouraged to conduct business by telephone (613-354-4883) or electronically, whenever possible, and visit the office for urgent matters only.

County officials offices

• administers various services including the ownership and coordination of county roads and bridges
• the administration of Ontario works
• child care
• social housing
• ambulance service
• the operation of John M. Parrott Centre, and the operation of the County Museum and library system

Two types of assistance for people in financial need: Financial assistance: income support to help with the costs of basic needs, like food, clothing and shelter health benefits for clients and their families Employment assistance: to help clients find, prepare for and keep a job may include workshops on resume writing and interviewing, job counselling, job-specific skills training and access to basic education

Emergency services at this acute care, community general hospital * no psychiatrists on staff

Hospital currently provides

• 12 acute care beds
• Emergency Services - 24/7
• Endoscopy Unit
• Diagnostic Imaging
• Outpatient clinics - ENT
• Transfusions, etc

Social Assistance - Financial and Employment assistance - programs to help people in temporary financial need find sustainable employment and achieve self-reliance through the provision of effective, integrated employment services and financial assistance

• Financial and Obtaining Employment Services
• Coordinate linkages with community services
• Linkage to employment services and opportunities
• Provide financial assistance to those who have been determined eligible
• Linkage to child care supports and social housing

Satellite office of the City of Kingston's Housing & Social Services Department, Ontario Works Program serving residents of Central and North Frontenac.

Financial Assistance
Temporary financial assistance to those most in need while they undertake requirements to become and stay employed. Monthly financial assistance is available to eligible (needs tested) residents for basic needs and shelter. The amount of assistance paid is determined by family size, income and expenses.

Employment Assistance
Employment supports are available to help people become and stay employed. Funding and assistance may be available for community and employment placement, job searching, basic education or job-specific skills training, literacy training, supports to self-employment, Employment Readiness Scale, transportation, referrals to workshops and courses, Learning, Earning and Parenting (LEAP - a program offered to young parents) and addictions treatment.

Mandatory Benefits
Benefits prescribed in the Ontario Works provincial regulations include monthly drug benefits, dental and vision care for dependent children, special diet, pregnancy nutritional allowance, diabetic supplies, incontinence supplies, medical travel and transportation, and guide dog allowance.

Discretionary Benefits:
Discretionary Health Benefits may include: adult vision and dental care, health and well-being benefits, new born / child benefits, and other items such as ID replacements.

Discretionary Residency Benefits may include: funding towards rent arrears, utility arrears, last month's rent deposit, moving expenses and emergency heating fuel.

Emergency Assistance
Emergency assistance may be paid to a person experiencing an extreme, urgent, and unusual situation that jeopardizes the health and well-being of a member of the benefit unit.

Interactive Voice Response (IVR) 1-800-808-2268 -- automated information and payment details, payment history, file status * information and announcements about Ontario Works * service not available to TTY users

Welfare Fraud Hotline 1-800-394-7867 -- to report allegations of fraudulent collection of Ontario Works and Ontario Disability Support Program assistance

Quinte Health Care Belleville General currently provides primary and secondary care

• 206 beds
• offers a full range of clinics, diagnostic services, support services and outreach programs

Services include:

• Cardiology
• Complex Continuing Care
• Diabetes Education
• Emergency Services (24 hours a day, every day)
• Intensive Care
• Laboratory
• Maternal/Child Service (including Obstetrics, Neonatal Care, Paediatrics, Children's Treatment Centre)
• Medical Service
• Nutrition Counselling
• Oncology Service
• Outpatient Clinics
• Orthopaedics
• Pharmacy
• Psychiatry/Mental Health Services
• Radiology (including CT Scanning and Nuclear Medicine)
• Rehabilitation
• Surgical Service

CV19 Office offering limited access and is trying to maintain continuity of care for primary care clients and will be conducting telephone appointments as much as possible.

• Office closed at 4:30pm daily - no evening clinics
• All group programs and activities are suspended until further notice
• Dental Clinic is closed indefinitely
• Outreach programs have changed to phone or in-office visits
• On-site visits are being limited to those that are necessary.
• Clients will be prescreened on the phone.
• Clients on-site will be required to wear a mask.

Mental Wellness Supports online https://www.bqwchc.com/services/primary-health-care/social-worker-support/free-resources-for-mental-health (March 25, 2020)

Our services and programs include:

• Primary health care
• Health promotion, and a range of other programming and groups to support mental health
• A sense of belonging and well being
• The Centre supports diverse populations at all ages and stages of the life with a focus on those who experience challenges and barriers to accessing care
• Including those living in poverty, experiencing addictions and mental health issues, and/or housing/food/job security concerns.

Financial Assistance -- monthly allowance based on family size, housing costs and income

Employment Program -- offers temporary financial assistance for basic needs and accommodation

• Employment and Participation Benefits- cover costs related to starting a job or placement or education
• Families with Children -- child care start-up costs

Employment Assistance -- clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children

Community Participation -- volunteer placements

• job search programs -- based on individual's skills, experience and circumstances
• employment placement -- job matching service
• basic education -- basic adult upgrading
• high school upgrading
• literacy and basic skills
• job skills training -- development of skills for specific jobs
• on-the-job training
• supports to self-employment -- referrals to self-employment programs

Learning, Earning and Parenting (LEAP) -- helps young parents finish high school, improve parenting skills, locate and maintain employment

Discretionary and supplemental Mandatory Benefits -- prescription drug coverage and may include emergency dental services, eyeglasses, special diet allowance, health care supplies, medical transportation funds, prosthetic devices, funerals and burials

• programs may vary by City or Municipality, and may be available to non-Ontario Works recipients upon income assessment

Interactive Voice Response (IVR) 1-800-808-2268 -- automated information and payment details, payment history, file status

• information and announcements about Ontario Works
• service not available to TTY users

Welfare FraudHotline 1-800-394-7867 -- to report allegations of fraudulent collection of Ontario Works and Ontario Disability Support Program assistance

Regional administration office for County

Services

• Administration
• Economic Development
• Corporate Services
• Paramedic Service
• Public Works
• Children Services and EarlyON Child and Family Centre
• Integrated Program Delivery (Ontario Works)
• Social Housing
• Long-Term Care Facilities

Emergency health care services