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Indian cultural and community organization

• promotes social and cultural heritage of immigrants from India and people of Indian heritage, and others interested in Indian heritage
• organizes several community events through out the year to promote above values including Heritage Day, Baisakhi, Summer Social/picnic, Diwali, a Children's Christmas Party, etc.
• helps and supports the arrival and assimilation of newcomers of Indian origin to the Kingston region

Referrals and appointments, basic counselling and medical interpretation for Mushkegowuk Cree patients

• Geaganano Residence located at 176 Johnson St, Kingston: Provides accommodation for eligible Cree patients and their families.

Cultural heritage group

• translation services
• speakers
• active in the community

COVID-19 (23 Mar 2020): Due to COVID19, all CNIB in-person and drop-in programs are suspended until further notice, with the exception of intervention services responding to essential needs: support for medical reasons, pharmacy pick ups and grocery shopping. Increased contact via preferred technology rather than in-person.

Intervenor services for adults who are Deafblind

• provides accurate information in an appropriate manner
• enables them to make choices, plan future actions, communicate successfully, navigate their environment and achieve as much independence as possible

Can be used to assist adults who are Deafblind with:

• communications to access services or to participate in the community (such as going to the library or taking part in a community group)
• accessing and sharing accurate information during important meetings (such as medical appointments or meeting with a lawyer) to support informed decision making
• learning how to use community services, such as public transportation, more independently
• conducting daily activities

Emergency intervenor service: program that allows CNIB's DeafBlind clients to contact an intervenor if they are in an emergency situation

• Emergency Communication Kitst containing items to assist a person who is Deafblind and allow the first responder/hospital staff to communicate until an intervenor arrives

Interpretation and translation services:

• in over 150 languages

The Help Centre delivers a wide variety of services and programs that are not addressed by other government or social service agencies.

THC assists Northumberland low-income residents with:

• Navigating through the social service system
• Completing government forms
• Advocating with other community agencies and organizations
• Money Management (budgeting and financial literacy)
• Helping with the preparation of income tax returns
• Meal planning and grocery shopping assistance, senior check in for seniors
• Providing one-on-one tutoring to residents who would like to improve their language skills
• Providing English as a Second Language classes for newcomers
• Drop off location for translations (any language)
• Assisting through financial grants or advocating with the utility company
• Free photocopying and faxing
• Providing information and referrals
• Distributing back packs for kids and food hampers for families
• Supporting clients to find affordable housing

See separate listings for:

• Housing Support
• Income Assistance
  
  Outreach program allows THC to provide programs and services throughout the county. Campbellford, Brighton, Colborne, Warkworth, Port Hope, Alderville are the locations where THC delivers its services at the community hub offices

Settlement Program (formerly Immigrant Settlement and Adaptation Program):

• Services to enable immigrants and refugees to integrate into Canadian society
• orientation and information programs
• language and skills training
• programs to welcome newcomers to the community
• assistance with applications and documentation
• advocacy
• help with housing
• referrals to health services
• individual agencies may provide needs and eligibility assessments, pre- and post-arrival information and referral, job search and employment counselling, assistance to establish social and professional networks to promote community engagement, and assistance to access a range of settlement services

Russian resource drop-in centre:

• cultural programs
• religious celebrations
• ESL conversation group
• Warm Home Program for seniors newcomers

Commissioner of Oath services:

• taking affidavits and administering other legal oaths, affirmations or declarations, verifying signatures, marks and copies of documents

Culturally sensitive clinical and crisis counselling services to all immigrants (individual and family) for all life challenges and transitions.

Interpretation services provided for deaf and hard of hearing individuals

• uses American Sign Language (ASL) or la Langue des signes québécoise (LSQ) for a variety of appointments including medical, legal, employment, social service, etc
• after-hours emergency interpretation provided as required

COVID-19 (August 10, 2022): Office open on an appointment only basis. DBCS intervention services is still providing intervention support throughout the pandemic while following all local health advice.

Intervenor services for adults who are Deafblind

• provides the person who is Deafblind with accurate information in an appropriate manner to enable them to make choices, plan future actions, communicate successfully, navigate their environment and achieve as much independence as possible

Can be used to assist adults who are Deafblind with:

• communications to access services (such as going to the bank or shopping) or to participate in the community (such as going to the library or taking part in a community group)
• accessing and sharing accurate information during important meetings (such as medical appointments or meeting with a lawyer) to support informed decision making
• learning how to use community services, such as public transportation, more independently
• conducting daily activities

Emergency intervenor service:

• program that allows CNIB's DeafBlind clients to contact an intervenor if they are in an emergency situation
• Emergency Communication Kits containing items to assist a person who is Deafblind and allow the first responder/hospital staff to communicate until an intervenor arrives

Newcomer settlement services

• counselling on social, immigration and legal matters
• translation of documents
• help with filling out forms for housing
• employment
• liaison with community service providers and government agencies

Provides interpretation and translation services to the non-English/non-French speaking community

• facilitates equitable access to health, social, legal, education, and other community services
• interpretation services to and from 60+ languages (in person/by phone)
• translation services to and from 45+ languages
• provides CILISAT testing and online training for cultural interpretation, medical knowledge and terminology

Call to inquire about languages available, capacities change on a regular basis

Community services, including:

Intake for the Ontario Electricity Support Program (OESP):

• qualifications for reduction on electricity costs

Immigration services:

• establishment services
• counseling and assistance in immigration procedures
• application for various visas, for permanent residency, work permit, citizenship, sponsorship, etc.

Commissioners for Oaths available to validate

• oaths
• affirmations
• affidavits

Legal services:

• information and advice on immigrant and refugee rights
• guidance on judicial procedures
• defense of rights on various issues

Medical services:

• in-home doctor visits
• nursing and medical services at home

Social services:

• daycare services
• job search assistance
• job placement and internship
• support for creating and starting a business
• support for training and studies
• counselling services
• rehabilitation and monitoring of probation for minors
• radicalization prevention
• housing support services
• social activities
• interpretation and document translation
• language instruction
• placement assistance for volunteering in Africa and Canada
• financial and administrative assistance for funerary services
• maintenance of a directory for professionals and business men in Canada

Services to seniors:

• home visits
• transportation and accompaniment
• physical activity
• meditation and relaxation sessions
• foot care
• social outings

Services for individuals with a disability:

• social housing management
• budget management
• employment support
• family support

Funerals

• financial and administrative support

Free confidential interpretation service for agencies serving non-English or French-speaking people who are victims or survivors of violence

COVID-19 (26 Mar 2020): Due to COVID19, the centre is physically closed and regular programming is on hold until further notice * staff is still available via email and phone to support clients * free online computer classes available for women: permanent residents, convention refugees, caregivers * to register, contact iskrena@immigrantwomenservices.com or call 613-729-3145

Crisis Intervention and Counselling Service:

• crisis intervention
• short-and long-term counselling
• information, referral and support services
• support to victims of war and trauma
• support and information on various options for pregnant women

Orientation and Adaptation Services:

• needs assessment and information and referral to community and social services
• support with finding housing, child care, registering children in school and health care
• support with finding housing, child care, registering children in school and health care community support through volunteer befriending, conversation circles to practice English or French
• help with connecting to language classes
• workshops to reduce stress of adjusting to Canadian culture

Translation and interpretation services:

• professionally trained interpreters with expertise in health, community and social services: in person, by phone and Video Remote Interpreting (VRI)

Supportive counselling:

• short-term counselling to clients who encounter difficulties in adjusting to life in Canada and assistance in overcoming these challenges

Citizenship Preparation:

• courses, tests and activities to help newcomers prepare for the citizenship test: in class or online.

Employment Counselling and Preparation:

Job search preparation and training:

• developing strong job search strategies and workplace communication skills

Employment counselling:

• resume help, job readiness clinic, employment counselling, skills and career development and help in establishing social and professional networks

Job search workshop held monthly:

• free childcare
• referrals
• computer training

Support services for women who are victims or survivors of violence and/or newcomers and their families:

Support Groups:

• 10-week support group for women survivors of violence
• transportation
• child care
• language interpretation

Children Who Witness Violence Program (in partnership with Family Services à la famille Ottawa) offering:

• support and information to children who witness violence in the home
• individual counselling for childre
• family counselling
• art club for children and mother

Transitional and Housing Support Program for Abused Women

Other Settlement Services:

Language Interpreter Training:

• for culturally diverse women and men who fulfill the requirements for training
• for more information on this program, call the Language Interpretation service

Public education

Training and Outreach:

• Information sessions on Ottawa's diverse community

Anti-oppression training for service providers

Public education sessions on domestic violence for newcomers

Workshops for newcomer immigrant women on parenting in a new culture, legal information, social assistance etc.

Works with service providers and community partners to reach isolated newcomer immigrants and refugee women

COVID-19 (Jan 2021): Due to COVID19, all in-person services have been discontinued and office is closed to clients until further notice. Services can be accessed remotely by calling 613-232-9634. Volunteer program activities are suspended. See website for latest updates.

Community-based services for immigrants, refugees, and newcomers

Settlement Program (formerly Immigrant Settlement and Adaptation Program):

• orientation programs, language and skills training to help facilitate employment, and programs to welcome newcomers to the community
• may provide needs and eligibility assessments, pre- and post-arrival information and referral, job search and employment counselling, assistance to establish social and professional networks to promote community engagement, and assistance to access a range of settlement services

Reception House, Maison Sophia House:

• 90-bed facility that provides temporary accommodation, food and clothing
• orientation workshops facilitated with language translation and interpretation
• house search support
• multicultural children's program
• basic English classes
• referrals to government services and community organizations

Community Connections Program (formerly HOST Program):

• group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks * trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Pastoral and Sponsorship Programs:

• works to ensure that the newcomer can find pastoral services in the faith group of their choice * promotes the involvement of faith groups in the Private Sponsorship program

Bruyère Centre for Immigrants:

• one-stop access to the services of several agencies, groups and organizations that operate out of the Centre.

Cultural Profiles:

• a series of booklets, each one introduces a particular country and its people, including details on family life, religion and history
• profiles developed in consultation with the respective community groups

Pre-scheduled and on demand language services in the areas of health care and social services

• in-person interpretation for individuals and groups within Ottawa
• over the phone interpretation (OPI) both on demand and pre-scheduled
• pre-scheduled video remote interpretation (VRI)
• one direction message relay
• non-specialized document translation

COVID-19 (October 7 2021): Services available by appointment only. Staff still available by phone. Many services now offered online and organisation offering volunteer outreach to isolated seniors to get food and medication to their homes. Call 613-235-4875 ext 181 to access emergency volunteer senior services (available in mandarin).

Settlement and community services agency

Orientation and Adaptation Services

• needs assessment and information and referral to community and social services
• support with finding housing, child care, registering children in school and health care
• orientation within the city
• help filling out government forms including housing and immigration sponsorship forms
• community support for Chinese newcomers through volunteer befriending, conversation circles to practice English
• workshops to reduce stress of adjusting to Canadian culture

Citizenship Preparation

• courses, tests and activities to help newcomers prepare for the citizenship test
• offered on site

Language Training Services

• enhanced language training
• sector specific language training and career orientation in the fields of accounting and IT
• individual counselling and action plan development
• volunteer placement
• mentoring
• networking
• resume and interview preparation

English as a Second Language/French as a Second Language

• English or French for Life and Work in Canada
• conversation and pronunciation classes

Language Instruction for Newcomers to Canada (LINC)

• provides basic language skills in English or French
• courses offered part-time

Employment Counselling and Preparation

• job search preparation and training
• developing strong job search strategies and workplace communication skills
• job search workshops
• on site job search and preparation training courses

Employment Counselling

• resume help
• job readiness clinic
• employment counselling
• skills and career development
• help in establishing social and professional networks

Other Settlement Services

Library Settlement Partnership

• workshops
• one-to-one counselling
• settlement referrals
• English Conversation Club

Commissioner of Oaths

• commissioner of Oaths for verifying documents (only at 400 Cooper St)

Other Services
Counselling services workshops and support groups for:

• financial difficulties
• family conflicts
• mental health issues: depression, anxiety, stress, family relationships, caregiver stress, grief and loss, parenting, effective communication, workplace stress
• problems with the law
• racial discrimination
• family law
• legal problems
• sponsorship matters
• Convention Refugee support

Teletypewriter (TTY) relay service

• numbers that helps the hearing community to communicate on the telephone with the hearing impaired
• confidential relay operator service ensures telephone access for those using or contacting someone who uses a TDD/TTY
• incoming calls must be placed from Canada but can be relayed to anywhere in the world
• long-distance charges do apply

Professional organization that offers visual language interpretation in French and Langue des signes québécoise (LSQ) and computerized note-taking

• offers an initial assessment of needs, selects a team of interpreters, and manages preparation materials

Sign language interpreting services in Durham Region and surrounding four counties

• facilitates clear two-way communication between Deaf and hearing people through sign language and spoken language
• interpreting services provided in American Sign Language (ASL) - English, or la Langue des Signes Québécoise (LSQ) - French
• interpreting services are available on-site, or through video remote technology - video remote interpreting (VRI) services enable Deaf and hearing people to communicate through an interpreter who is located off-site

In cases of a sudden, unforeseen crisis that requires immediate attention:

• emergency services are offered 24 hours/day, 7 days/week, 365 days/year
• emergencies may occur in: hospital emergency rooms; after-hours medical clinics, crisis centres, shelters, police services, court settings, and child welfare cases
• NOTE that Emergency Interpreting Services are based on availabilities and may not be available on-site in all communities

COVID19 - services offered virtually, office closed to public until further notice


Services, products and education that empower the Deaf and hard of hearing to overcome barriers to participation

Hearing Care Counselling Program for ages 55+ -program to develop, maintain, or augment sensory capacity to promote maximum independence

• assessment and support for seniors with hearing loss
• home consultation or virtual visits on coping with hearing loss, communication strategies, use, care and maintenance of hearing aids
• assistance with selecting specialized communication equipment including telephones, alerting devices, TV accessories, etc.
• education and training are also provided to caregivers and service providers such as retirement homes, long-term care homes, etc.

Hearing Help Classes - Sound Advice on Hearing Health Workshops - virtual workshops in a supportive group environment for hard of hearing adults and their significant others

• information on coping with hearing loss and improving communication skills in a variety of listening environments
• information on hearing loss, hearing aids, technical devices
• speech reading and other communication and coping strategies
• classes at various times throughout the year

Employment Services - work with employees and employers to put the right supports in place, employment consultants provide help with:

• career planning
• preparing for interviews
• accessing funds for work-related expenses, such as appropriate clothing or assistive devices, including hearing aids

Sign Language Interpreting Services

• facilitate clear two-way communication between Deaf and hearing people through sign language and spoken language
• interpreters provide communication in American Sign Language (ASL) - English, or la Langue des Signes Québécoise (LSQ) - French
• available on-site or through video remote technology
• interpreters can assist in a variety of settings including: at a job interview, at a medical appointment, in a business meeting, banking matters, reporting a crime, court proceedings, in crisis in a hospital, shelter and police station

Emergency services

• offered 24 hours/day, 7 days/week, 365 days/year
• emergencies may occur in hospital emergency rooms, after-hours medical clinics, crisis centres, shelters, police services, court settings, and child welfare cases

For emergency service email urgent@chs.ca, SMS/Text 416-712-6637, or call 1-866-518-0000

General Support Services - services to support Deaf and hard of hearing people 16 years and older

• guidance, advocacy, support and counselling to Deaf and hard of hearing individuals who need assistance managing everyday life events such as completing government forms, navigating systems, and coping with hearing loss
• includes help with renewing driver's license and health card, navigating government services, attend meetings where additional support is needed

CONNECT Mental Health Counselling - professional support for Deaf and hard of hearing individuals, 16 years and older, who are living with mental health issues or other serious challenges.

• counselling includes (but is not limited to) support in times of stress, marital, family or relationship problems, coping difficulties, addictions, mental health issues
• counsellors are aware of the specific issues and cultures of Deaf, deafened and hard of hearing people and can be a great support

COVID19 In-person and virtual services available; phone and virtual counselling to frontline health workers and their families, and others members of the public, in Ontario; also assists permanent residents, convention refugees, student visa and work permit holders with Employment Insurance (EI)and Canada Emergency Resource Benefit (CERB) applications

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Linguistically and culturally sensitive counselling and settlement services for individuals and families

Counselling and Psychotherapy
Individual, group, couple, marital and family counselling and mental health psychotherapy, for issues such as elder abuse, family violence, wife assault, male batterers, incest, sexual assault, offenders, bereavement, problem gambling, substance abuse; crisis intervention; referrals to community partners as necessary

• consultation for human service providers
• satellite offices (limited hours, by appointment only) in Toronto (602 Queen St W), Markham (5665 14th Ave), Mississauga (720 Burnhamthorpe Rd W, Unit 2), and Unionville (600 Village Pkwy)

Family programs, including parenting and family life education, and youth counselling and leadership development

Partner Assault Response (PAR)
12 week group education and counselling program on domestic violence and non-abusive ways of resolving conflict

• victims/partners of the offender provided with support including safety planning, referrals to community resources, and information on offender's progress
• group counselling in Cantonese, Mandarin and Vietnamese

Settlement Program
Orientation, needs and eligibility assessments, interpretation and translation; information and referral topics include immigration, issues of concern to refugees and foreign domestic workers, citizenship, social assistance benefits, legal aid, housing, child care, English classes, and education and employment training

• computer access
• job search and employment counselling
• assistance in accessing services

Housing and Transitional Support Program
Counselling, information and referrals, crisis intervention and case management for women who have experienced violence, and their children

• community services information on issues such as housing, legal, financial, health care, immigration, children's services
• settlement support including assistance setting up safety plan, ongoing counselling and support

Interpreters, including interpreters for women who are victims of domestic violence and sexual violence, as well as those who have been sexually exploited through human trafficking

• certified translations
• interpreter training
• language testing
• language consulting
• social enterprise

Counselling, crisis intervention, and support programs, including anger management and conflict resolution, and counselling education and volunteer training

Telephone Counselling
Immediate emotional support, crisis intervention or suicide prevention

• links to appropriate emergency services
• individual, group and family counselling
• community outreach counselling and visitation for clients facing barriers to accessing services
• information and referral
• translation and interpretation
• counselling education and volunteer training program
• public education and awareness
• health promotion, including recreation and social activities

Telephone Crisis Intervention Services
24-hour emotional support for individuals experiencing distress, grief, conflict, depression or other crisis; also available virtually (Zoom) and by email

In-person Counselling Services
Anonymous, confidential counselling for individuals, groups, couples and families

Violence Prevention Education
Anger management and conflict resolution classes and workshops

Health Programs
Health promotion and support

• home hospice program and palliative care provided by trained volunteers
• healthy lifestyle workshops
• smoke-free education for youth
• diabetes prevention program
• visitation for community members who are ill

Children's Programs
Includes homework club, early learning programs for kindergarten to grade 6, and summer camp

Parenting Programs
Parenting skills workshops, including parent and child activities, early years development, and separate programs for mothers and fathers

Seniors Programs
Includes reassurance, counselling, visitation, and outreach services

• English café
• recreation including singing, art and digital storytelling classes
• online virtual seminars

Youth Programs
Employment seminars, career development, leadership training, life skills workshops, and mentoring

• 2-weeks summer volunteering retreat (August)
• tobacco-free campaign program
• facilitation skills workshop
• recreational activities including Expressive Arts workshops