Searching for ID (identification)

Make an appointment on their website to reduce wait times.

Access to a wide range of Ontario government services and information

• staff assistance, information and referral

Driver and Vehicle:

• accessible parking permits
• copies of records
• drivers' licences
• enhanced drivers licences
• motorized snow vehicle permits
• off-road vehicle permits
• product sales
• vehicle permits and plates

Health:

• Ontario health card registration, renewal, replacement (lost, stolen or damaged) and change of name or address
• Healthy Smiles Ontario
• organ and tissue donor registration

Photo Identification:

• Ontario Photo Card provision, renewal or replacement

COVID-19 (July 29, 2021): Reduced passport and travel document services.

Services offered at the Meadowlands location

• delivery by mail
• standard pick-up
• express pick-up
• urgent pick-up
• document validation

Responsible for all matters related to Canadian passports

• issuing, revoking, withholding, recovering and providing instructions on the use of Canadian passports
• visas are issued by the embassy of the country to be visited
• for visa and travel information, visit travel.gc.ca

COVID-19 (July 29, 2021): We urge you not to visit Service Canada Centres unless absolutely necessary.

Services

• Employment Insurance (EI)
• Canada Pension Plan (CPP), Old Age Security (OAS), Guaranteed Income Supplement (GIS) benefits
• Social Insurance Numbers (SIN)
• immediate request for a Passport Service
• Veterans Affairs Canada Services

eServiceCanada Service Request Form

COVID-19 (8 June 2021) VAC offices and Service Canada centres are not open to the public due to the outbreak of coronavirus (COVID-19). You can continue to connect with us through My VAC Account secure messaging or by calling 1-866-522-2122 or VAC Assistance Service 1-800-567-5803.

Visit their website for more details.

Counsels and advises Veterans and their dependents concerning entitlement under Veteran's Legislation

• accepts and initiates applications for Veterans' benefits including health care applications, Service Benevolent Funds and trust funds
• provides information and referral services to social welfare and health agencies
• assessment of Veterans with physical or mental disabilities and placement in an appropriate treatment centre: Perley and Rideau Veterans' Health Centre at 613-526-7170
• may provide financial assistance to veterans where services are not otherwise covered
• VAC Assistance Service: short term counselling and/or crisis intervention

Click here for the Benefits Payment Calendar

Information on the following topics may be found on the DriveTest website:

• driver testing
• license types
• how to apply for a driver's license in Ontario
• find a DriveTest Centre
• list of test fees
• license renewals

Information on the following topics may be found on the Ontario Ministry of Transportation website:

• renewing a driver's license replacing a lost or stolen license
• reinstating a suspended license
• changing information on a driver's license
• demerit point system
• graduated licensing
• senior drivers in Ontario
• getting a driving record

DriveTest Centres, Driver Examination Centres, are located at:

Ottawa Canotek
5303 Canotek Rd, Unit 14, Ottawa, ON K1J 9M1
Office hours: Mon-Fri 8:30 am-5 pm
License type: G1, G2, G

Ottawa Walkley
1570 Walkley Rd, Ottawa, ON K1V 6P5
Office hours: Mon-Fri 7 am-7 pm, Sat 8:30 am-5 pm
License type: A, B, C, D, E, F, G1, G2, G, LM2, LM, M2, M, Z

Ottawa Temporary Site
3310 McCarthy Road, Unit 1008, Ottawa, K1V 9X5
Office hours: Mon-Sun 7 am-6 pm
License type: G2, G

Access to a wide range of Ontario government services and information

• staff assistance, information and referral

Driver's licence:

• retake a driver's licence photo
• change information on a driver's licence
• convert an enhanced driver's licence to a regular driver's licence

Vehicle permits, plates and stickers:

• register a vehicle
• renew or replace a licence plate sticker
• get a temporary licence plate sticker
• change status of a vehicle permit
• replace a vehicle permit
• replace a licence plate
• order a sample personalized licence plate
• order a French slogan licence plate
• buy a personalized licence plate gift certificate
• order or replace a personalized plate
• get a dealer or service licence plate and permit
• get or replace an off-road vehicle permit
• get or replace an off-road vehicle licence plate
• get or replace a snow vehicle permit
• get a snow vehicle validation sticker

Accessible parking permit:

• get an accessible parking permit
• change information on an accessible parking permit
• renew or replace an accessible parking permit

Driver and vehicle records:

• get or renew a commercial vehicle operator record
• order an off-road vehicle history record
• order a snow vehicle's history record

Health card and insurance (OHIP):

• switch to photo health card
• apply for a health card
• change the name on a health card
• replace a health card

You cannot get health card services at this location if you:

• have a Temporary Resident Permit or Work Permit that says valid until or issued until a specific date
• contact 1-866-532-3161 for more details.

Organ and tissue donor:

• register online to become a donor

Photo card:

• get or renew an Ontario Photo Card

One-stop shop for citizens and businesses providing a simplified access to all public services and programs from the Quebec's government

• information about governmental services and programs
• administration of oath (sworn declaration, certified copy)
• Quebec Land Registry's services

Services to citizens (http://www4.gouv.qc.ca/EN/Portail/Citoyens/Pages/accueil.aspx

• DéClic Program: requests of birth, marriage or civil union, death certificates or copies
• Directory of programs and services
• Quebec Parental Insurance Plan
• SAAQclic
• Quebec's change of address service

Services to organizations http://www2.gouv.qc.ca/entreprises/portail/quebec?lang=fr

COVID-19 (Jan 2021): Due to COVID19, all in-person services have been discontinued and office is closed to clients until further notice. Services can be accessed remotely by calling 613-232-9634. Volunteer program activities are suspended. See website for latest updates.

Community-based services for immigrants, refugees, and newcomers

Settlement Program (formerly Immigrant Settlement and Adaptation Program):

• orientation programs, language and skills training to help facilitate employment, and programs to welcome newcomers to the community
• may provide needs and eligibility assessments, pre- and post-arrival information and referral, job search and employment counselling, assistance to establish social and professional networks to promote community engagement, and assistance to access a range of settlement services

Reception House, Maison Sophia House:

• 90-bed facility that provides temporary accommodation, food and clothing
• orientation workshops facilitated with language translation and interpretation
• house search support
• multicultural children's program
• basic English classes
• referrals to government services and community organizations

Community Connections Program (formerly HOST Program):

• group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks * trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Pastoral and Sponsorship Programs:

• works to ensure that the newcomer can find pastoral services in the faith group of their choice * promotes the involvement of faith groups in the Private Sponsorship program

Bruyère Centre for Immigrants:

• one-stop access to the services of several agencies, groups and organizations that operate out of the Centre.

Cultural Profiles:

• a series of booklets, each one introduces a particular country and its people, including details on family life, religion and history
• profiles developed in consultation with the respective community groups

Federal department responsible for transportation policies and programs

Aviation:

• apply for a pilot's licence
• change an address for a licensing document or delivery of an aeronautical publication
• fly a drone
• register a complaint
• register an aircraft
• report an aviation incident
• report an incident involving dangerous goods

Marine Transportation:

• apply for a marine medical
• enroll in the Small Vessel Compliance Program (Non-pleasure craft) (SVCP)
• import a boat
• license a pleasure craft
• obtain a Pleasure Craft Operator Card
• receive Ship Safety Bulletins by signing up for e-Bulletin
• register a commercial vessel
• register my pleasure craft
• report marine pollution

Rail Transportation:

• register a complaint

Road Transportation:

• import a car into Canada
• obtain a driver's licence
• report a manufacturing-related problem with my vehicle, tires or child restraints

Governmental information centre

• the Client Support Centre can answer questions about immigration, refugees and citizenship services and programs, and on status of an application in process inside Canada

The Métis Nation of Ontario maintains the only recognized provincial census of Métis people. It identifies and registers Métis citizens and harvesters who are eligible rights holders in the province of Ontario.
Citizenship applications are assessed by an independent registrar who approves citizenship for those applicants who meet the criteria set out in the National Definition for Métis.

Encouraged to book an appointment at this centre to help reduce lineups and wait times.

Access to a wide range of Ontario government services and information with staff assistance, information and referral or computer access for online registrations. Services at this location (Visit the website to confirm availability of service and for up-to-date details within each services as they tend to vary)

• driver's licences
• vehicle permits, plates and stickers
• accessible parking permit
• driver and vehicle records
• health card and insurance (OHIP)
• organ and tissue donation
• birth, marriage and death
• photo card
• authentication of documents
• fishing, hunting and camping
• housing and property
• business registration
• corporation registration
• taxes

One-stop service delivery for a wide range of federal programs and services

• internet access

Assistance locating and applying for government programs:

• Employment Insurance
• Social Insurance numbers
• Canada Pension Plan
• Old Age Security
• passports
• Apprenticeship Incentive Grant
• Canada Education Savings Grant
• others

Student/youth employment services available May-August through Service Canada Centres for Youth -- see separate entry

Click here for the Benefits Payment Calendar

Emergency shelter for adult men - day services available for residents and community members

Free community meals, 7 days a week

• drop-in for non-residents
• meals served to residents three times daily

Community Meal Food Truck

• Weekly offerings at various sites, changing schedule. See website for details.

Client services

• personalized case management
• housing assistance
• employment support
• educational support (Stepping Stones Learning Centre and Discovery University)
• mental health support

Health supervision and counselling services

• offered for substance use issues

Primary care clinic

• provides accessible health care to homeless people who have n access to family medical care
• hosts specialty care clinics, including foot care and women's health

Spiritual Christian counselling offered by chaplain on premises

• chapel services

Free clothing offered to men

Addiction and Trauma Services at the Ottawa Mission

• drop-in group support to men
• structured live-in program with beds and aftercare

Dental program

• emergencies
• preventative
• surgical
• restorative
• removable denture care for people in shelters or living on the street

The ID Project Drop in Clinic: see separate record for more information

Assistance in replacing lost or stolen personal identification

• pro bono lawyers and law students will help clients to complete and submit applications to replace missing health cards, birth certificates, Ontario Photo Cards, and Social Insurance Number Cards
• partnership between The Ottawa Mission, Lawyers Feed the Hungry, Borden Ladner Gervais LLP (BLG), and Pro Bono Students Canada

Employment services and settlement services

• working for the economic, social and cultural integration of Francophone racial, ethnic and cultural minorities living in and around Ottawa

Employment Program:

• individual and group training to improve competencies for finding a job or starting a business
• technical and cultural support to set goals and assist in achieving them
• tailoring resumes for job search
• help drafting letters of recommendation
• complements settlement program

Settlement Program: (formerly Immigrant Settlement and Adaptation Program)

• services to enable immigrants and refugees to integrate into Canadian society including orientation programs, language and skills training to help facilitate employment, and programs to welcome newcomers to the community
• individual agencies may provide needs and eligibility assessments, pre- and post-arrival information and referral, job search and employment counselling, assistance to establish social and professional networks to promote community engagement, and assistance to access a range of settlement services

Access to a wide range of Ontario government services and information

• staff assistance, information and referral

Driver's licence:

• retake a driver's licence photo
• change information on a driver's licence
• convert an enhanced driver's licence to a regular driver's licence

Vehicle permits, plates and stickers:

• register a vehicle
• renew or replace a licence plate sticker
• get a temporary licence plate sticker
• change status of a vehicle permit
• replace a vehicle permit
• replace a licence plate
• order or replace a personalized licence plate
• order a sample personalized licence plate
• order a French slogan licence plate
• buy a personalized licence plate gift certificate
• get a dealer or service licence plate and permit
• get or replace an off-road vehicle permit
• get or replace an off-road vehicle licence plate
• get or replace a snow vehicle permit
• get a snow vehicle validation sticker

Accessible parking permit:

• get an accessible parking permit
• change information on an accessible parking permit
• renew or replace an accessible parking permit

Driver and vehicle records:

• get or renew a commercial vehicle operator record
• order an off-road vehicle history record
• order a snow vehicle's history record

Health card and insurance (OHIP):

• switch to photo health card
• apply for a health card (see special note on website regarding Temporary Resident Permit or a Work Permit Employment Authorization)
• change the name on a health card
• replace a health card

Photo card: get or renew an Ontario Photo Card

One-stop service delivery for a wide range of federal programs and services

• internet access

Assistance locating and applying for government programs including

• Employment Insurance
• Social Insurance numbers
• Canada Pension Plan
• Old Age Security
• passports
• Apprenticeship Incentive Grant
• Canada Education Savings Grant
• others

Student/youth employment services available May-August through Service Canada Centres for Youth -- see separate entry

Access to a wide range of Ontario government services and information

• staff assistance, information and referral

Driver's licence:

• retake a driver's licence photo
• change information on a driver's licence
• convert an enhanced driver's licence to a regular driver's licence

Vehicle permits, plates and stickers:

• register a vehicle
• renew or replace a licence plate sticker
• get a temporary licence plate sticker
• change name or status of a vehicle permit
• replace a vehicle permit
• replace a licence plate
• order or replace a personalized plate
• order a French slogan licence plate
• get a dealer or service licence plate and permit
• get or replace an off-road vehicle permit
• get or replace a snow vehicle permit
• get a snow vehicle validation sticker

Accessible parking permit:

• get an accessible parking permit
• change information on an accessible parking permit
• renew or replace an accessible parking permit

Driver and vehicle records:

• get or renew a commercial vehicle operator record
• order an off-road vehicle history record
• order a snow vehicle's history record

Health card and insurance (OHIP):

• change to photo health card
• apply for a health card
• change the name on a health card
• replace a health card

You cannot get health card services at this location if you:

• have a Temporary Resident Permit or Work Permit that says valid until or issued until a specific date
• contact 1-866-532-3161 for more details

Organ and tissue donation:

• Register to be an organ donor online

Photo card:

• get or renew an Ontario Photo Card

COVID-19 (August 16, 2021): We urge you not to visit Service Canada Centres unless absolutely necessary.

One-stop service delivery for a wide range of federal programs and services

• Employment Insurance (EI)
• Canada Pension Plan (CPP), Old Age Security (OAS), Guaranteed Income Supplement (GIS) benefits
• Social Insurance Numbers (SIN)
• immediate request for a Passport Service
• Veterans Affairs Canada Services

eServiceCanada Service Request Form

Access to a wide range of Ontario government services and information

• staff assistance, information and referral
• computer access available

Driver's licence:

• retake a driver's licence photo
• renew or replace a driving instructor licence
• change information on a driver's licence
• convert an enhanced driver's licence to a regular driver's licence

Vehicle permits, plates and stickers:

• register a vehicle
• renew or replace a licence plate sticker
• get a temporary licence plate sticker
• change name on a vehicle permit
• change status of a vehicle permit
• replace a vehicle permit
• replace a licence plate
• order personalized licence plate
• order a sample personalized licence plate
• order a French slogan licence plate
• buy a personalized licence plate gift certificate
• get a dealer or service licence plate and permit
• get or replace an off-road vehicle permit
• get or replace a snow vehicle permit
• get a snow vehicle validation sticker

Driver and vehicle records:

• get or renew a commercial vehicle operator record (CVOR)
• order an off-road vehicle's history record
• order a snow vehicle's history record

Accessible parking permit:

• get, renew or replace an accessible parking permit
• change information on an accessible parking permit

Health:

• change from of Ontario health card to photo health card
• apply for a health card
• change of name or address
• replace a health card
• register to keep OHIP coverage while outside Canada
• resume OHIP coverage after moving back to Ontario

Photo Identification: get, renewal or replacement Ontario photo card

Authentication of documents: Commissioner of Oaths

Fishing, hunting and camping:

• get, renew or replace Outdoors card
• change address on Outdoors card
• get a deer hunting licence for Ontario resident or for non-resident of Ontario
• get a fishing licence for Canadian resident and non-resident of Canada

Housing and Property: file an application with the Landlord and Tenant Board

Taxes:

• authorize or cancel a representative for certain tax matters
• register a corporation's tax insurance premium account
• file an estate information return
• register a mining tax account
• pay retail sales tax on a boat or used vehicle
• register a retail sales tax insurance premium account