Searching for Consumer Protection / Complaints

• employment and work
• housing law
• income assistance
• tribunals and courts
• health and disability
• immigration law
• refugee law

• abuse and family violence
• debt and consumer rights
• French language rights
• human rights
• criminal law
• family law
• help with lawyers and paralegals
• wills and power of attorney

• complaints
• customer reviews
• advertising reviews and education

• managing the finances and property of adults who have been found incapable of managing their own affairs
• decision maker of last resort for treatment and placement decisions for those individuals who have no one else to do so
• temporary guardianship unit can investigate situations where an incapable person may be at risk of abuse or neglect

• guardianship or substitute decision making services for personal care in areas such as: food, shelter, clothing, hygiene, safety and health care

• works with charities to help them deal with problems (i.e., improper investments, improper use of donated property)
• inquires into complaints about charities
• can protect the public's interest in how charities raise and use their money

• may apply to become estate trustee of a person who has died in Ontario without a will, without known heirs in the province or where the heirs are children under the age of majority
• responsible for ensuring that the blood relatives entitled by law receive the net proceeds of an intestate estate
• routinely searches for the heirs of deceased persons whose estates are administered by the OPGT

• cemetery owners have the option of having the Public Guardian and Trustee act as trustee of their perpetual care trust funds
• office pays out the annual income and cemetery owners use the interest earned on the trust funds for the upkeep of the cemetery

• when company's assets are forfeit to the Crown
• office may sell property
• persons having a legal or moral claim may apply under the Escheats Act for relief from forfeiture

• power of Attorney Kit helps appoint person to make decisions for oneself when no longer able to do so

• disputes between residential landlords and tenants
• eviction applications filed by non-profit housing co-operatives

• Ensure that the national transportation system runs efficiently and smoothly in the interests of Canadians: those who work and invest in it; producers, shippers, travelers and businesses who rely on it; and the communities where it operates
• To protect the human right of persons with disabilities to an accessible transportation network
• To provide consumer protection for air passengers

• bank suspects that it is counterfeit
• cheque is for more than $1,500
• cheque has been endorsed or signed by a third-party
• cheque has been altered in some way
• cheque is connected with a crime or fraud

• in case of a complaint, the bank must also tell the client how to contact the Financial Consumer Agency of Canada (FCAC)

• employment and work
• housing law
• income assistance
• tribunals and courts
• health and disability
• immigration law
• refugee law

• abuse and family violence
• debt and consumer rights
• French language rights
• human rights
• criminal law
• family law
• help with lawyers and paralegals
• wills and power of attorney

• Helps consumers find reliable information on consumer issues

• provides consultation and information on Deaf needs and interests
• conducts research and collects data regarding Deaf issues
• develops and implements pilot programs
• offers assistance to Deaf organizations and service agencies
• promotes and protects the rights, needs, and concerns of those who are linguistically and culturally Deaf who use American Sign Language (ASL) and langue des signes québécoise (LSQ)

• apply for a pilot's licence
• change an address for a licensing document or delivery of an aeronautical publication
• fly a drone
• register a complaint
• register an aircraft
• report an aviation incident
• report an incident involving dangerous goods

• apply for a marine medical
• enroll in the Small Vessel Compliance Program (Non-pleasure craft) (SVCP)
• import a boat
• license a pleasure craft
• obtain a Pleasure Craft Operator Card
• receive Ship Safety Bulletins by signing up for e-Bulletin
• register a commercial vessel
• register my pleasure craft
• report marine pollution

• register a complaint

• import a car into Canada
• obtain a driver's licence
• report a manufacturing-related problem with my vehicle, tires or child restraints

• seeks to ensure that the public interest is considered and represented in government and private sector decisions concerning consumer issues
• provides legal and research services on behalf of consumer interests, and, in particular, vulnerable consumer interests, concerning the provision of important public services

• telecommunications
• broadcasting
• energy
• privacy
• electronic commerce
• financial services
• competition law

• improve the service that the CRA provides to taxpayers by reviewing service-related complaints
• look at issues that can affect more than one person, or a segment of the population

• situations include billing errors, contract disputes, poor service quality and credit reporting activities

• contains information relating to collection agencies

• monitors financial institutions' compliance with voluntary codes of conduct and their own public commitments
  
• informs consumers about their rights and responsibilities when dealing with financial institutions
  
• provides information and tools to help consumers understand and shop for a variety of financial products and services

• independently investigates appeals in an unbiased and confidential manner

• reliability and quality of mail delivery
• lost or damaged mailing
• delivery delays
• lack of signature / scanning upon delivery
• poor service (delivery agent, retail transaction, customer service representative, etc.)
• access to your mail
• postage refunds
• insurance coverage
• change of address service

• mandated to review any complaint or allegation against a superior court judge or a prothonotary of the Federal Court

• investigates and brings resolution to individual offender complaints
• has a responsibility to review and make recommendations on the Correctional Service's policies and procedures associated with the areas of individual complaints to ensure that systemic areas of concern are identified and appropriately addressed

• effective 31 days after registration
• allows consumers to reduce the number of unsolicited telemarketing calls received on personal telephone numbers including landline, wireless, fax, or VoIP
• CRTC investigates complaints
• registration is permanent

• supports the enforcement activities of the federal agencies responsible for enforcing compliance with Canada's Anti-Spam Legislation (CASL)

• ensures accuracy in the selling of measured goods
• develops and enforces the laws related to measurement accuracy
• approves and inspects measuring devices
• investigates complaints of suspected inaccurate measurement (electricity or natural gas meters, firewood, propane tanks, clerk-served products, gas pumps, scales or other measuring devices)

An independent agency who ensures that public complaints made about the conduct of RCMP members are examined fairly and impartially

• receives complaints from the public and conducts reviews when complainants are not satisfied with the RCMP's handling of their complaints
• Commission is not part of the RCMP

• focuses on fraud crime reduction through strategies such as targeting organized crime groups, education, training, and public outreach

• fraud against seniors
• counterfeit fraud (currency and other documents)
• credit cards and debit card fraud
• cheque fraud
• social assistance (welfare) fraud
• computer fraud
• identity theft
• corporate fraud