Searching for In-person Crisis Services

COVID-19 (6 Sept 2021) continues to provide the following supports to our vulnerable, isolated community members living in the former cities of Kanata and Nepean and the former townships of Goulbourn and West Carleton:

• telephone based crisis intervention
• telephone based crisis counseling
• telephone based counseling for women experiencing gender based violence
• telephone based regular check-ins
• telephone support with navigating systems
• food/supplies deliveries
• medically necessary transportation
• virtual programming and services
• online resources

Visit the Facebook page for details on all other programs and services.

Community and social services

Services for Children, Youth and Families

• Ontario Early Years Centre
• Bullying Prevention Program
• The ZONE drop-in for youth
• Queerios Youth Drop-In
• child and youth community development
• homework club
• resources
• Fun Friends programs
• Toys on Tour program

Community Support Programs for Seniors and Adults with Physical Disabilities

• Adult Day Program
• Diners' Club
• caregiver support
• Home Help and Home Maintenance Program
• Telephone Reassurance Program
• Meals on Wheels/Frozen meals
• friendly visiting
• transportation to medical and non-medical appointments
• foot care clinics
• social programs
• Snow Go Assist

Violence Against Women Program

• individual and group counselling for abused women and their children
• Peer Support Program (volunteers supporting abused women)
• Child Witness Program
• Transitional Housing Support Program
• Chrysalis House, a shelter for abused women (24-hour crisis line 613-591-5901)

Counselling Services

• short-term counselling
• crisis counselling
• information and referral services
• confidential counselling and referral services to the LGBTQ+ community

COVID-19 (1 Dec 2021): Telephone and video based counselling and crisis intervention still available.

Short-term counselling (six to eight sessions), telephone support, or walk-in crisis support

Offers counselling for:

• traumatic stress: violence against women, family stressors, assault, grief and loss, onset of illness, etc.
• life transitions: separation/divorce, job loss, relationships, parenting, retirement, etc.
• mental wellness: anxiety, depression, self-esteem, suicidal ideation, anger, stress, addictions, etc.

Information and referral to housing and shelters, Ontario Works, Ontario Disability Support Program, Essential Health and Social Supports, energy assistance programs, bus tickets, baby cupboard, advocacy, etc.

Also offers resources and referrals for those affected by natural disaster in the West Carleton area

COVID-19 (August 15, 2022): The three food banks supported by PQCHC continue to run on modified schedule and program. Services are accessed by appointment only and available to those people living in the catchments assigned to each location: Pinecrest Terrace Community House 613-596-6703, Morrison Gardens Community 613-596-6229 and Foster Farms Community House 613-596-4866. The Health Clinic operates on appointments only. For more details and up-to-date information, see website.

Health centre focused on family and community health

Primary Health Care:

• medical clinic staffed by family physicians, nurse practitioners and nurses / community clinics
• nutrition: individual and group support provided by registered dietitians
• clean needle exchange / safe inhalation
• diabetes education
• falls prevention program
• primary care outreach for seniors
• dental screening
• nursing foot care
• lung health program

Community Health:

• community development: advocacy, education and supports to community residents to increase involvement in the community
• multicultural outreach: assistance to newcomers to facilitate integration into existing services
• health promotion: focusing on enabling people to increase control of their health and address determinants of health
• community house coordination: develop and facilitate programs and outreach to five low-income housing communities, support to planning and community initiatives
• safety and trust: support to community leaders and training to support the development of healthy communities and address issues of concern
• youth programming: homework clubs, United Sisters program for girls 10-14, training, workshops and events for youth, Somali Youth leadership and skills development
• pathways to education: support to high school students from low-income communities to help complete high school and move on to post-secondary education: tutoring, mentoring, financial and advocacy support

PQ Employment Services:

• PQ Employment Services: bring the right people together with the resources they need to find success
• Canada Ontario Job Grant program: provides financial support to individual employers who want to purchase training for their employees

Employment Programs:

• Youth LEAD Employment Program: assists permanent resident and refugee youth between the ages of 15-29 to develop skills and experience working in Canada
• Job Track: 15 week program that provides pre-apprenticeship training in the Child Development Practitioner trade through paid placements in child care settings
• Future Builders: 15 week program that provides pre-apprenticeship training and work experience to youth with barriers to employment (aged 16-29 years) in residential construction trades (i.e. general carpentry)

Children and Family Services:

• Headstart Nursery School: subsidized preschool program
• Early ON Child and Family Centre: universal access, information and referrals, bilingual designation
• Leaping Lizards: after-school programming
• Toy Lending Libraries: educational and recreational toys
• Circle of Support: parenting support for vulnerable families - home visiting
• Pre-Post Natal Programs: focus on infant care, parent education, nutrition program for high risk pregnant women
• School's Cool: school readiness program

Specialized Preschool Programs:

• First Words: screening clinics and treatment for children with speech language developmental delays
• Infant Hearing: screening of all newborns born deaf or at risk of deafness
• Blind/Low Vision: intervention and consultation services for families with infants diagnosed as blind or low-vision

Mental Health:

• Assertive Community Treatment Team: support and treatment to those with severe persistent illness
• Families First: housing assistance
• System Navigation: increase client self-efficacy and autonomy

Counseling services

• short-term counselling to adults and youth
• crisis intervention
• help to women fleeing abuse
• elder abuse response and referrals
• information and referral services

COVID-19 (9 Jun 2020) Tungasuvvingat Inuit Food Bank is open for Inuk in need of food support. * Contact TI worker for details or call Paulina at 613-857-1709. * All TI non-essential services programming are suspended until further notice. Mamisarvik Healing Centre is an essential service for the participants. * This information is regularly updated on their Facebook page.

Community centre that provides services adapted to the needs of Inuit clients

The Family Well-Being Program (1071 Richmond Rd): Prevention-focused, culturally-responsive supports to promote healthy communities * supports families to heal from the effects of intergenerational trauma, reduce violence * addresses the over-representation of Indigenous children and youth in child welfare and youth justice systems Child development and nutrition * cultural development and retention * parenting and care-taking skills * community development * pre and postnatal program

Youth Program (1071 Richmond Rd, 297 Savard): Various programs that promote Inuit culture and language * life skills education * promotes exercise * provides alternatives to negative environments

Counselling Services: assists clients with day to day personal and emotion struggles * Inuit Residential School Program provides support to former IRS students and their families.

Community Support Program, Drop In (297 Savard Ave): supportive environment attempting to duplicate the community spirit and cultural surrounding of the Inuit homelands * socialization opportunities * settlement services, housing assistance and information and referral to legal, medical and social services * Interpretation services and assistance in obtaining non-insured health benefits * weekly Inuit women's healing circle * men's group and Community Kitchen, Weekly Food Bank

Housing Support Services (297 Savard Ave): housing-based case management program for clients who are chronically or episodically homeless * general Housing assistance * crisis intervention services

Inuit Court and Justice Programs (604 Laurier West): offers supports to Inuit involved with the legal system. Restorative Justice model and Gladue Services

Exiting Sex Trade/Anti Human Trafficking Program (604 Laurier West): offers support to Inuit involved in the sex trade being trafficked or at risk in a harm reduction model

Employment Services (1071 Richmond Rd): assistance with writing resumes, cover letters, finding employment or training assists in the removal of barriers in the road to long-term employment

Cultural Programming : Cultural events and activities throughout the year * Inuit craft workshops * Elders Tea

COVID-19 (14 May 2021) CMHP has suspended all face-to-face groups in CMHP. Their focus is on limiting group gatherings. One-on-one care will continue virtually and face-to-face. Outpatient appointment schedules may be adjusted to limit over-crowding in waiting rooms. Clients who are affected by any schedule changes or cancellations will be contacted. If you do not hear from us, then please attend your appointment/activity as usual.

Fulfills research, education and advocacy roles around severe and persistent mental illness and homelessness

• multidisciplinary on-site mental health screening
• assessment and intervention
• crisis intervention for the clients of partner agencies
• ongoing education and support to the staff of partner agencies
• linkage of clients of partner agencies to appropriate mental health
• health, and addictions services
• hospital based emergency and acute care services

Offers counselling, mediation and assessment services. Services are client focused and follow a psycho-social holistic model with a structural perspective.

Counselling services:

• Crisis counselling
• individual and couple counselling
• family therapy
• child and youth counselling
• substance abuse assessment and counselling
• counselling for victims/survivors of emotional, physical and sexual violence
• children who witness violence
• children of parents who are separating/divorcing.

Mediation services:

• A way of resolving disputes in a private confidential non-adversarial process with a professional and neutral third party.
• aims to look at the needs and interests of all parties involved in a dispute rather than focusing only on rights.
• allows parties to maintain control of the process which is quicker and usually less expensive than litigation

Family mediation:

• Parenting agreements, custody, access, support and property division, family disputes, prenuptial agreements, parent-child, elder-care, etc.

Civil and work related mediation:

• Voluntary process where the parties involved in a matter currently before the courts agree to meet together with a mediator to achieve a mutually satisfactory resolution to their dispute. Civil court disputes, corporate, landlord/tenant, small claims, harassment.

Family and parenting assessments:

• Process for separated couples unable to agree on custody and access for their children to have a neutral professional specializing in the welfare of children, assess and make recommendations to help resolve the issues.

Interfaith Ministry

Services

• spiritual presence and pastoral care
• pastoral visiting
• counselling
• crisis response
• advocacy
• monthly community dinners and brunches
• support groups
• arts programs
• volunteer activities
• music lessons
• cooking workshops

Drop-in program provided five days a week, with coffee, tea, and healthy snack

• offered every weekday morning except for holidays and special meetings

COVID-19 (November 17, 2021): Entrance to the Centre is restricted to people with confirmed appointments and to those in need of emergency support from Intake. Upon arrival, clients are required to clean their hands and put on surgical mask and are then screened by staff.

Health and social services focused on family and community health

Medical Clinic Services:

• comprehensive health care
• immunization programs
• family planning
• management of chronic and short-term health problems
• health information and advice by telephone from registered nurses
• 24-hour on-call service

Health Promotion:

• special focus on seniors, youth, newcomers
• physical activity
• prevention and management of chronic diseases
• stress management
• smoking cessation programs
• food security programs
• school success programs

Counselling Services:

• crisis support
• mental health support
• youth, individual and family counselling
• housing and jobs searching
• stress reduction programs
• counselling and groups for women who have experienced abuse
• counselling and groups for youth who need support to express anger in healthy ways

Assertive Community Treatment Team (ACTT): - see separate record for details

Referral Services:

• nutrition counselling by a registered dietitian (groups and individual)
• home, hospital and palliative visits
• high school health clinics led by a nurse practitioner
• foot care and chiropody
• anonymous human immunodeficiency virus (HIV) testing
• lung health programs
• seasonal influenza and other immunization clinics

Social Services

• home support services
• community development
• youth programs
• collective kitchen
• Contact Ottawa: voice mail box service for those who are unable to maintain a home phone line, available for a nominal fee
• resources for job-seekers
• Students Will All Graduate Program (SWAG): delivers social, recreation, mentoring, and life skills for 9th and 10th grade students identified as most at risk of failing without intervention

Parent/Child Programs

• EarlyON
• drop-in playgroups
• parent support program
• baby cupboard
• prenatal care
• breastfeeding support
• Headstart Nursery School

Services to people who have suffered sexual assault, sexual exploitation, dating violence or intimate partner violence within the past six months

Program based on privacy, confidentiality and consent based in a hospital setting

• medical examination
• collection of forensic evidence
• initial and serial documentation of injuries, photography and body mapping
• crisis intervention
• sexually transmitted infection (STI) testing
• pregnancy testing
• HIV post exposure prophylaxis (PEP)
• preventative vaccinations and prescriptions
• short-term follow-up
• community based or professional referrals for ongoing and/or collaborative care

COVID-19: In order to respond to the COVID-19 substantial changes were made to the services offered. In-person contact is now limited and offers telephone and virtual support as an alternative. All groups, classes and events are cancelled until further notice.

The health walk-in clinics are closed. Primary health care operates by appointment at the 30 Rosemount Branch. Mental Health, harm reduction and social services walk-in operate at the 55 Eccles St location only.

Health centre focused on family and community health, including:

• advocacy
• primary health care
• outreach
• counselling
• life skills education
• group support
• practical assistance
• crisis intervention
• health promotion
• community development

Services include:

• services from Children's Aid Society workers
• self-help groups
• prenatal programs
• counselling for abused women
• help with accessing social assistance, food, clothing and housing in times of crisis
• services for children, youth and seniors
• services for low-income families
• pre and post natal support
• parenting support programs
• playgroups
• smoking cessation program
• youth leadership programs
• family emergency shelter support
• mental health services

COVID-19 (22 March 2022): In-person services have been suspended or are limited. All other services provided remotely.

On-site early intervention and crisis intervention

• needs assessment
• safety planning
• referrals to community services
• enhanced support for vulnerable victims
• assistance with applications to VQRP+
• bereavement support

Victim Quick Response Program+ (VQRP+): assistance with emergency expenses related to the incident

• home safety
• accommodation
• meals
• transportation
• basic necessities
• dependent care costs
• counselling
• traditional Indigenous health services
• cellular phones
• vision care
• dental care
• aids for victims with disabilities
• interpretation services
• crime scene cleanup
• government/medical documents
• funeral expenses
• additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
• no direct reimbursement to victims for support listed above
• financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims

Small list of the qualifications for a 911 cell phone:

• the individual does not already own a cell phone
• the individual is not living with the accused
• the individual is willing to have ongoing contact with the Supportlink Coordinator
• all individuals qualify for safety planning, regardless of their ability to meet the criteria for a 911 cell phone

COVID-19 (May 1, 2020): The mental health counselors are doing youth and family sessions and the walk-in clinic sessions by phone and video. Call 613-562-3004 for more information.

Crisis response service

• can be accessed when other services are unavailable at the time to respond to those in need
• crisis line and online chat are available 24/7
• short-term follow-up services and assessment for families or youth

Effective interventions at the time of the crisis in order to reduce or divert unnecessary access to:

• hospital emergency rooms
• police contact
• children protection services
• residential placement
• short-term follow-up services and assessment

COVID-19 (July 13, 2021): Continues to provide critical justice and social services and programs, and have adapted to meet clients' needs while following public health advice.

Housing supports and follow-up services to men who have been left homeless upon their release from custody

• divert clients from the downtown shelters

In response to the pandemic, many service changes remain in place. In-person contact is limited and telephone and virtual support is offered as an alternative. Updates are regularly posted to our website.

Health centre focused on family and community health

• advocacy
• primary health care
• outreach
• life skills education
• group support
• counselling
• practical assistance
• health promotion
• community development
• crisis intervention

Services:

• self-help groups
• prenatal programs
• help with accessing social assistance, food, clothing and housing in times of crisis
• services for seniors
• services for low-income families, children, and youth
• street outreach
• social services support and practical assistance in English, Cambodian, Cantonese, Mandarin, and Vietnamese
• crisis drop-in
• needle exchange and safer inhalation
• Headstart Nursery Program
• pre and post natal support
• parenting support programs
• playgroups
• youth leadership programs
• family emergency shelter support
• mental health services
• women's and men's counselling services
• community development
• Contact Ottawa: voice mail box service for those who are unable to maintain a home phone line

Accessible space offering access to municipal, financial and social services including community agency supports, along with service navigation, crisis support and warm referrals.

Residents can access:

• Walk-in and scheduled appointments for services
• Safe and warm resting space and seating
• Washrooms
• Charging stations
• Public computers
• Wi-Fi
• Telephones

The following services will be offered on-site:

• Crisis support and referrals to community services
• Financial and social assistance
  • Ontario Works
  • Ontario Disability Support Program
  • Essential Health & Social Support
  • Child care fee subsidy application support
• Housing support and referrals
• Employment services (Employment Ontario)
• Somerset West Community Health Centre support staff

COVID-19 (25 Feb 2021): Some appointments can be done virtually (telephone or videoconferencing). Your provider will decide if this is appropriate. Call the Centre at 613-737-5115 before attending.

Offers integrated health and social services:

• counselling
• crisis intervention
• information and referral
• community development
• home support programs
• health promotion activities
• primary health care with a 24-hour on-call service
• smoking cessation
• parenting teens program
• community connections for newcomers
• anonymous HIV testing
• walk-in counselling services

Mourning After: A support group for seniors coping with personal loss

• runs in conjunction with Bereaved Families of Ontario. Registration required, call Lisa Bornn at 613-737-7195 ext 2326

Community Nutrition Program (offered by Community Nutritionists):

• individual counselling
• prenatal nutrition
• healthy eating workshops
• community kitchen

Millennium Learning Centre (English/French):

• offers free access to computers and the Internet

Snow Go Assist program:

• provides a matching service for seniors and people with disabilities looking to hire an individual or contractor
• clearing snow from private driveways and walkways

Counselling and support for behaviour issues with youth :

• individual and group counseling for children struggling with behaviour issues and their parents
• individual child counseling
• school advocacy/teacher support
• family counseling
• crisis intervention
• youth leadership program
• extended parent counseling

COVID-19 (12 November, 2021): Provides essential supports to the community during Ontario's stay-at-home order. Hours and services remain unchanged. Call you have any questions.

This information is regularly updated on their Facebook page.

Drop-in centre for men and women located in Centretown

• supportive counselling
• crisis intervention
• advocacy
• free condoms and SITE supplies (needle exchange, Safe Inhalation)
• hygiene supplies, including menstruation supplies
• emergency telephone
• coffee and tea served
• free WIFI
• recreational activities
• light meals

Drop-in services on the 2nd level of Centretown United Church are NOT ACCESSIBLE. Take-out or Dine in options available to each walk-in during meal times.

COVID-19 (26 Mar 2020): Due to COVID19, the centre is physically closed and regular programming is on hold until further notice * staff is still available via email and phone to support clients * free online computer classes available for women: permanent residents, convention refugees, caregivers * to register, contact iskrena@immigrantwomenservices.com or call 613-729-3145

Crisis Intervention and Counselling Service:

• crisis intervention
• short-and long-term counselling
• information, referral and support services
• support to victims of war and trauma
• support and information on various options for pregnant women

Orientation and Adaptation Services:

• needs assessment and information and referral to community and social services
• support with finding housing, child care, registering children in school and health care
• support with finding housing, child care, registering children in school and health care community support through volunteer befriending, conversation circles to practice English or French
• help with connecting to language classes
• workshops to reduce stress of adjusting to Canadian culture

Translation and interpretation services:

• professionally trained interpreters with expertise in health, community and social services: in person, by phone and Video Remote Interpreting (VRI)

Supportive counselling:

• short-term counselling to clients who encounter difficulties in adjusting to life in Canada and assistance in overcoming these challenges

Citizenship Preparation:

• courses, tests and activities to help newcomers prepare for the citizenship test: in class or online.

Employment Counselling and Preparation:

Job search preparation and training:

• developing strong job search strategies and workplace communication skills

Employment counselling:

• resume help, job readiness clinic, employment counselling, skills and career development and help in establishing social and professional networks

Job search workshop held monthly:

• free childcare
• referrals
• computer training

Support services for women who are victims or survivors of violence and/or newcomers and their families:

Support Groups:

• 10-week support group for women survivors of violence
• transportation
• child care
• language interpretation

Children Who Witness Violence Program (in partnership with Family Services à la famille Ottawa) offering:

• support and information to children who witness violence in the home
• individual counselling for childre
• family counselling
• art club for children and mother

Transitional and Housing Support Program for Abused Women

Other Settlement Services:

Language Interpreter Training:

• for culturally diverse women and men who fulfill the requirements for training
• for more information on this program, call the Language Interpretation service

Public education

Training and Outreach:

• Information sessions on Ottawa's diverse community

Anti-oppression training for service providers

Public education sessions on domestic violence for newcomers

Workshops for newcomer immigrant women on parenting in a new culture, legal information, social assistance etc.

Works with service providers and community partners to reach isolated newcomer immigrants and refugee women

COVID-19 (22 May 2020) Services remain available by phone. At-the-door services (food bank, food-to-go, basic needs) available Mon, Wed 8:30 am-11:30 am. Reunite will still operate, as usual, youth aged 16-24 can still contact Reunite staff at 613-230-4663 if they have a runaway in need of assistance returning back to parent/guardian, Canada wide program Resource Centre.

• Uses a variety of programming designed to assist clients
• Guides and supports youth based on their dreams, goals, and desires

Programs include:

Works Programs

• Provide things such as challenge, achievement, independence and reward
• Provides paid opportunities to youth and allows them to further their knowledge or experience in an area of employment or education
• Includes social support

Matters Programs

• Focused quality of life, such as socialization, dignity, friendship, and safety

Reunite

• Assists youth with returning home to their families
• Serves all of Canada

Finance Matters:
Six week financial literacy course that provides:

• information on debt
• savings
• budgeting
• credit and credit reports
• saving and investing
• banking
• income and taxes, etc

Job Action Project

• Provides employment preparation, skills training, work experience, support and monitoring for 40 youth facing multiple barriers to employment

Housing Based Case Management (HBCM) Program

• Supported housing program for at-risk and/or homeless youth
• Each participant is provided with a housing worker, for up to one year, to assist them in finding and maintaining safe and affordable housing

Youth in Transition (YIT) and Housing Support Work (HSW) program

• housing advocacy and search
• financial literacy
• basic life and tenant skills
• goal setting
• conflict resolution
• pertinent referrals for youth having signed or eligible to sign a Volunteary Youth Services Agreement (VYSA) with the Children's Aid Society (CAS)

Street Outreach

• Front-line, street level outreach and crisis intervention
• Offers personal supplies such as mittens, socks, water, and food

COVID-19 (30 April 2020): Offices across Ontario are closed and all programming suspended until further notice. Staff will continue to work remotely. Community members are encouraged to check the social media pages for updates, and health and safety tips.

This information is regularly updated on their Facebook page.

Support services for families in crisis and aid in creating safe and supportive means of living through support of culturally safe systems through:

• crisis management services
• traditional supports
• systems navigation
• advocacy support
• holistic teachings
• partnerships with other service providers

COVID-19 (27 Mar 2020): Due to COVID19, several YSB sites are closed to the public, but the shelter remains open, with precautions in place. YSB asks clients call before coming to any location: Head Office at 613-729-1000 or Community Services at 613-241-7788.

Young Men's Shelter:

• offers young men immediate access to safe housing
• open 365 days a year
• 24 hour support
• 30 beds for emergency shelter and transitional housing
• young men who lack family support are connected with youth workers who will help explore alternate housing options
• referrals to internal and external housing, mental health, addictions, employment, financial, and health services

Early intervention and crisis intervention

• needs assessment
• safety planning
• referrals to community services
• enhanced support for vulnerable victims
• reference to VQRP+

Victim Quick Response Program+ (VQRP+) --

• assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
• additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
• no direct reimbursement to victims for support listed above
• financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims

COVID-19 (9 December 2021): Staff is delivering services remotely. Métis who are in need of help accessing supports are urged to contact the MNO toll free at 1-800-263-4889 or email covidhelp@metisnation.org for COVID-19 support programs

Support and development of self-government institutions of Métis people

• healing and wellness
• education
• labour market development
• housing
• Duty to Consult and Accommodate
• community relations
• traditional knowledge
• intergovernmental relations
• economic development
• finance
• communications
• human resources
• information technology