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Volunteers and community partners work together to build safe, affordable houses as a means of breaking the poverty cycle

Opportunities provided for families to move into home ownership affordably

Homes are purchased at fair market value and families commit volunteer hours to help build Habitat homes

COVID-19 (August 15, 2022): The three food banks supported by PQCHC continue to run on modified schedule and program. Services are accessed by appointment only and available to those people living in the catchments assigned to each location: Pinecrest Terrace Community House 613-596-6703, Morrison Gardens Community 613-596-6229 and Foster Farms Community House 613-596-4866. The Health Clinic operates on appointments only. For more details and up-to-date information, see website.

Health centre focused on family and community health

Primary Health Care:

• medical clinic staffed by family physicians, nurse practitioners and nurses / community clinics
• nutrition: individual and group support provided by registered dietitians
• clean needle exchange / safe inhalation
• diabetes education
• falls prevention program
• primary care outreach for seniors
• dental screening
• nursing foot care
• lung health program

Community Health:

• community development: advocacy, education and supports to community residents to increase involvement in the community
• multicultural outreach: assistance to newcomers to facilitate integration into existing services
• health promotion: focusing on enabling people to increase control of their health and address determinants of health
• community house coordination: develop and facilitate programs and outreach to five low-income housing communities, support to planning and community initiatives
• safety and trust: support to community leaders and training to support the development of healthy communities and address issues of concern
• youth programming: homework clubs, United Sisters program for girls 10-14, training, workshops and events for youth, Somali Youth leadership and skills development
• pathways to education: support to high school students from low-income communities to help complete high school and move on to post-secondary education: tutoring, mentoring, financial and advocacy support

PQ Employment Services:

• PQ Employment Services: bring the right people together with the resources they need to find success
• Canada Ontario Job Grant program: provides financial support to individual employers who want to purchase training for their employees

Employment Programs:

• Youth LEAD Employment Program: assists permanent resident and refugee youth between the ages of 15-29 to develop skills and experience working in Canada
• Job Track: 15 week program that provides pre-apprenticeship training in the Child Development Practitioner trade through paid placements in child care settings
• Future Builders: 15 week program that provides pre-apprenticeship training and work experience to youth with barriers to employment (aged 16-29 years) in residential construction trades (i.e. general carpentry)

Children and Family Services:

• Headstart Nursery School: subsidized preschool program
• Early ON Child and Family Centre: universal access, information and referrals, bilingual designation
• Leaping Lizards: after-school programming
• Toy Lending Libraries: educational and recreational toys
• Circle of Support: parenting support for vulnerable families - home visiting
• Pre-Post Natal Programs: focus on infant care, parent education, nutrition program for high risk pregnant women
• School's Cool: school readiness program

Specialized Preschool Programs:

• First Words: screening clinics and treatment for children with speech language developmental delays
• Infant Hearing: screening of all newborns born deaf or at risk of deafness
• Blind/Low Vision: intervention and consultation services for families with infants diagnosed as blind or low-vision

Mental Health:

• Assertive Community Treatment Team: support and treatment to those with severe persistent illness
• Families First: housing assistance
• System Navigation: increase client self-efficacy and autonomy

Funds community agencies that, in turn, help people who experience homelessness and those at risk of becoming homeless through a system of services that ranges from preventing homelessness to helping people find permanent housing

Funded Programs:

Emergency Shelters:

• subsidizes permanent shelter spaces in one City-operated family shelter, eight community shelter providers and overflow facilities as needed
• shelter operators provide a variety of services including meals, a place to sleep, and case management, including practical assistance
• all clients are assessed and referred to the social and health services they need
• each shelter has a housing support worker to help clients find long-term housing and settle into the community
• no one who needs emergency shelter is turned away and other option are assessed to ensure no one is left without shelter

Support Services- Supported Housing:

• case management support workers assist clients with activities provided in their own homes through scheduled visits, such as life skills to support independent living
• individuals live in scattered units across the city including units that are block-leased by the service provider

Support Services - Housing-Based Case Management:

• managers assist people who are unsheltered and/or in emergency shelters to find appropriate housing, learn relevant life skills, and promote an improved quality of life by facilitating timely access to community supports, thereby enhancing housing stability and supporting long-term housing retention

Outreach:

• funds a number of homelessness outreach teams whose functions include helping people who are on the street to access emergency shelters and to obtain housing, as well as supporting people experiencing homelessness by preventing or reducing potential harm and connecting them to health and social services

Limited funding to low income seniors who own their home and to people with disabilities for essential home repairs and accessibility modifications to support independent living, and for qualifying landlords to modify their existing units or buildings to make them more accessible to eligible seniors and persons with disabilities

Consists of two sub-components:

• Home Repair to assist low income senior or people with disabilities home owner households: Essential repairs and/or modifications to make the home safer, more accessible and more energy efficient may be considered.
• Multi-Unit Rehabilitation to assist: Landlords of eligible affordable rental projects to modify units to increase accessibility and essential repairs.

Modifications to increase accessibility related to housing and reasonably related to the occupant's disability including:

• ramps
• handrails
• chair and bath lifts
• height adjustments to counter tops
• cues for doorbells/fire alarms

Program administered by the City's Housing Services Branch

COVID-19 (24 Oct 2022): Offices are currently closed and appointments are by phone. Some in-person appointments may be available going forward from November 2022. Call to confirm.

Free legal help to people of low income Specializes in problems involving:

• landlord and tenant law
• social assistance
• immigration
• employment insurance
• Workplace Safety and Insurance Board (WSIB)
• Canada Pension Plan (CPP)
• Also provides education on legal matters and is involved in various law reform issues

Relocation planning

• senior's transitions
• downsizing
• decluttering, sorting, packing
• moving services
• resettlement - unpacking and set up
• donation disposal / junk and debris removal
• staging for maximum sale value
• family consultations and coaching

Advice line for French-speaking clients

Services

• Immigration
• Housing (tenants only)
• Human rights
• Social assistance
• Ontario Works
• Ontario Disability Support Program (ODSP)
• Employment rights

COVID-19 (10 Sep 2021): implemented a number of changes to its operations until further notice. In-person service counters are closed, email the LTB at EA-ltb@ontario.ca.

On September 1, 2021, amendments to the Residential Tenancies Act, 2006 (RTA) came into effect. Learn more
about the RTA amendments.

Navigate Tribunals Ontario, is a convenient online tool that empowers users with information about their rights and responsibilities and tribunal specific rules and processes. Try it out!

The Landlord and Tenant Board (LTB) resolves:

• disputes between residential landlords and tenants
• eviction applications filed by non-profit housing co-operatives

The LTB also provides information about its practices and procedures and the rights and responsibilities of landlords and tenants under the Residential Tenancies Act.

Assist women and gender-diverse people with housing issues who have their base in Rural Eastern Ontario

• mandated to provide housing support to women who are homeless or at risk of being homeless (this can mean a woman who is at risk of being evicted, in process of being evicted, couch-surfing, staying with family but no fixed address)
• provides assistance with sourcing suitable apartments
• accompanying and providing transportation to view potential residences
• advocacy in dealing with landlords/tribunals
• education on tenant rights and responsibilities

COVID-19 (13 Sept 2021) Food bank still open. Visit the Facebook page for additional information.

Social enterprise, community hub, and second hand store

• selling donated antiques, oddities, retro items and housewares
• profits are used to assist vulnerable individuals in the community

Services include:

• furniture bank
• household items
• community pantry (food, prepared meals, pet supplies, hygiene and personal care items, laundry and cleaning supplies, etc.)
• homeless advocacy
• harm reduction
• referrals to services
• advocacy

COVID-19 (24 Oct 2022): Offices are currently closed and appointments are by phone. Some in-person appointments may be available going forward from November 2022. Call to confirm.

Free legal help to people of low income Specializes in problems involving:

• landlord and tenant law
• social assistance
• immigration
• employment insurance
• Workplace Safety and Insurance Board (WSIB)
• Canada Pension Plan (CPP)
• Also provides education on legal matters and is involved in various law reform issues

Senior housing and transition services

• personalized consultations on best housing options
• independent research and identification of viable options
• practical assistance with downsizing, move coordination and resettlement support

Driving change on systemic housing issues:

• receiving submissions from people across Canada on the systemic housing issues they are facing
• monitoring the right to housing
• reporting to Parliament

Christian interdenominational charity serving those experiencing poverty and homelessness in downtown Ottawa

Tuesday Door Service

• takeaway soup and sandwiches
• takeaway grocery hampers
• takeaway toiletries, including menstruation supplies
• pastoral care

Street Outreach

• seven evenings and one afternoon of mobile outreach downtown, providing emergency provisions and care

Innercity Arts Program

• for homeless and at-risk youth and young adults, 16-32 years old

Innercity Veterans Outreach and Support

• drop-in and support for homeless and at-risk veterans
• access to resources and literature
• phone and computer
• individualized support
• recreational activities
• refreshments

Various special events and community meals

A one-stop, drop-in service to help people with their practical housing problems

Assistance regarding:

• housing emergencies
• evictions
• maintenance and repair problems
• illegal rents

Information:

• applications for subsidized housing
• a small list of rooms and apartments to rent
• telephones to help people looking for an apartment
• help to find programs and services in the community
• help to access Social Services

Advice:

• where to go in an emergency
• what to do in case of eviction
• how to lodge a complaint about unsafe living conditions
• what to do if the rent is illegal
• what rights tenants and landlords have
• what responsibilities tenants and landlords have

Caseworkers are available to clients by appointment only.

Helps seniors and families who are relocating or dismantling a residence. Provides discreet, caring, stress-free and efficient services for seniors, families and out-of-town clients. References available

• bonded
• insured
• police clearance
• minimum $400 fee per move

Outline of services:

• consults with the client, their family, social worker, friend, lawyer, or trust officer to access immediate and future needs and services required
• carefully sorts through property with clients
• provides emotional support while downsizing
• packs, moves, ships and unpacks
• arranges estate, garage or auction sales
• donates to a charity or disposes of unwanted items as instructed
• cleans out basements, attics and garages
• details homes, condos, cottages and vehicles for best resale
• arranges for local and can prepare for long distance moves
• can unpack and set up for someone moving to Ottawa
• can arrange for new carpet, kitchen and roof, if desired
• dismantles residences
• performs Estate work
• sets up new residences
• accredited appraiser

Performs tasks for Realtors detailing homes for sale and estate work for trust companies, lawyers and out of town families (ship, sort, arrange sales, inventory and store).

Advisors work with seniors and their families to find the best fit in a retirement home by matching it with the families' needs, wants, location preference and budget

• schedules and accompanies clients on tours to make sure families understand what the homes offer and the difference between them
• additional consulting services for Long-Term Care are also offered

Network of 16 community houses serving social housing communities across Ottawa

• promotes healthy communities
• addresses issues of poverty, equity and cultural inclusion
• assists community houses in providing a range of innovative programs and services

Lifestyle transition and moving services, including:

• move planning and co-ordination, including floor plan
• sorting, organizing, downsizing and decluttering
• packing, moving, unpacking and setting up belongings in the new home
• packing and delivering remaining items to friends, family, storage, garbage, recycle or donation
• estate services: removing remaining content from the home and dispersing as needed to friends, family, storage, garbage, recycle or donation
• arranging services: storage, auctioneers, carpet cleaning, plumber, etc. as required
• preparing the house for market including cleaning, yard work, and staging
• in-house team (no contractors)
• free, in-person consultation
• Service Proposal is customized to your service and budget
• less than 1% breakage rate

Website containing the Mortgages Act

• rights and obligations of mortgagors and mortgagees
• statutory powers
• notice of exercising power of sale
• general provisions as to power of sale
• mortgagees in possession of rental residential premises

COVID-19 (28 Jan 2021): this organization is continuing its operations for the time being.

Moving and storage services to those fleeing abuse/while a client resides in a shelter

• urgent or escorted moves including police assistance
• pet transportation available

Mediation services

• volunteer mediators offer confidential, impartial, conflict resolution and alternative dispute resolution services to two or more people who are having a disagreement
• can help participants resolve their immediate dispute as well as give them tools to manage future conflicts
• assists participants in developing their own solutions to problems, thus creating longer-lasting agreements
• conflict coaching available when both parties do not agree to undergo mediation
• conflict resolution training workshops for community and non-profit organizations on handling conflicts, active listening, difficult conversations, relationship building

Mediation is offered in a neutral space like a library, a legion hall, etc.

Conflict coaching is offered in person or by phone, includes:

• disagreements between neighbours, family members, friends and roommates
• workplace issues in non-profit organizations and among volunteers
• community issues, interventions, and dialogue
• minor commercial disputes (e.g., with a local store)
• family issues of a non-legal nature, such as difficult decisions related to housing for aging parents or for couples who are separated, choosing the school their child is to attend, etc.
• landlord/tenant dispute resolution
• alternative dispute resolution
• elder mediation
• parenting agreements (post divorce)
• relationship issues

Does not handle:

• divorce, separation, custody or estates
• commercial disputes where significant sums of money are involved
• situations where there is a judicial/legal/court process in progress

COVID-19 (24 Oct 2022): Offices are currently closed and appointments are by phone. Some in-person appointments may be available going forward from November 2022. Call to confirm.

Free legal help to people of low income Specializes in problems involving:

• landlord and tenant law
• social assistance
• immigration
• employment insurance
• Workplace Safety and Insurance Board (WSIB)
• Canada Pension Plan (CPP)
• Also provides education on legal matters and is involved in various law reform issues

Member-driven coalition of people and organizations working together to end homelessness through:

• systems planning and coordination
• public education and advocacy
• mobilization

Facilitates community reintegration for people living with mental illness or concurrent disorders by offering housing supports in order to prevent homelessness

Responds to the needs of those who are homeless and those at-risk of becoming homeless, through its partnerships with other organizations in the field of housing support and through its various housing initiatives in the City of Ottawa and in the United Counties of Prescott and Russell

Participates actively in the implementation of a range of services through its community development and research initiatives