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COVID-19 (6 Sept 2021) continues to provide the following supports to our vulnerable, isolated community members living in the former cities of Kanata and Nepean and the former townships of Goulbourn and West Carleton:

• telephone based crisis intervention
• telephone based crisis counseling
• telephone based counseling for women experiencing gender based violence
• telephone based regular check-ins
• telephone support with navigating systems
• food/supplies deliveries
• medically necessary transportation
• virtual programming and services
• online resources

Visit the Facebook page for details on all other programs and services.

Community and social services

Services for Children, Youth and Families

• Ontario Early Years Centre
• Bullying Prevention Program
• The ZONE drop-in for youth
• Queerios Youth Drop-In
• child and youth community development
• homework club
• resources
• Fun Friends programs
• Toys on Tour program

Community Support Programs for Seniors and Adults with Physical Disabilities

• Adult Day Program
• Diners' Club
• caregiver support
• Home Help and Home Maintenance Program
• Telephone Reassurance Program
• Meals on Wheels/Frozen meals
• friendly visiting
• transportation to medical and non-medical appointments
• foot care clinics
• social programs
• Snow Go Assist

Violence Against Women Program

• individual and group counselling for abused women and their children
• Peer Support Program (volunteers supporting abused women)
• Child Witness Program
• Transitional Housing Support Program
• Chrysalis House, a shelter for abused women (24-hour crisis line 613-591-5901)

Counselling Services

• short-term counselling
• crisis counselling
• information and referral services
• confidential counselling and referral services to the LGBTQ+ community

Facility for older adults

• recreational, educational and healthy lifestyle programs
• facility includes an ice surface, Beaverbrook Library and the Kanata Civic Art Gallery
• computers
• meeting space

Counsellor-facilitated positive mental health drop-in program

• focuses on social activities, skill-building, and connecting youth to resources in their community
• focuses on positive coping skills and facilitate healthy relationships
• therapeutic activities: art, sports, and games that on-site counselling is available to all youth
• dinner is served weekly

Social housing community with around 130 family units and approximately 500 people. Many are children and youth, single parents and new immigrants.

Offers a wide range of services to the community

• Homework club
• Art program
• United Sisters
• March Break/summer day camps
• Leadership programs
• Youth drop-in
• ESL/conversation classes
• Collective Kitchen
• Community computer access
• Free printing/photocopying/scanning
• Food cupboard for after-school program
• Community garden
• Good Food Box
• Parenting workshops

Public library

• loans of books, DVDs, and periodicals
• internet access
• photocopies, faxing and laminating
• Wi-Fi

COVID-19 (20 Dec 2021): Britannia Woods Food Pantry now operating by appointment only. Britannia Woods Food Pantry is now operating by appointment only. Clients can call 613-820-0853 or book online at https://britanniawoods.com/. Delivery for clients not able to come to food pantry is available. Mental Wellbeing Program Workers can be reached at healthandwellness@britanniawoods.com or by phone. All programs have been modified to operate within public health guidelines and subject to change depending on public health guidelines and measures to limit the impact of COVID-19 in our community.

Community and recreational programs that are geared to the needs of residents of the Britannia Woods and surrounding area.

Programs:

• after-school educational programs
• recreational programming for children and youth
• Mental Wellbeing Programs (SNAP, Student Family Advocacy)
• Short Term Counselling (Black Racialized Individual Support Channel) 613-596-3299
• youth leadership training
• youth basketball
• homework club
• summer camps
• lunch club program
• Millennium Learning Centre
• Emergency Food Pantry
• COVID19 Emergency food delivery

COVID-19 (9 Jun 2020) Tungasuvvingat Inuit Food Bank is open for Inuk in need of food support. * Contact TI worker for details or call Paulina at 613-857-1709. * All TI non-essential services programming are suspended until further notice. Mamisarvik Healing Centre is an essential service for the participants. * This information is regularly updated on their Facebook page.

Community centre that provides services adapted to the needs of Inuit clients

The Family Well-Being Program (1071 Richmond Rd): Prevention-focused, culturally-responsive supports to promote healthy communities * supports families to heal from the effects of intergenerational trauma, reduce violence * addresses the over-representation of Indigenous children and youth in child welfare and youth justice systems Child development and nutrition * cultural development and retention * parenting and care-taking skills * community development * pre and postnatal program

Youth Program (1071 Richmond Rd, 297 Savard): Various programs that promote Inuit culture and language * life skills education * promotes exercise * provides alternatives to negative environments

Counselling Services: assists clients with day to day personal and emotion struggles * Inuit Residential School Program provides support to former IRS students and their families.

Community Support Program, Drop In (297 Savard Ave): supportive environment attempting to duplicate the community spirit and cultural surrounding of the Inuit homelands * socialization opportunities * settlement services, housing assistance and information and referral to legal, medical and social services * Interpretation services and assistance in obtaining non-insured health benefits * weekly Inuit women's healing circle * men's group and Community Kitchen, Weekly Food Bank

Housing Support Services (297 Savard Ave): housing-based case management program for clients who are chronically or episodically homeless * general Housing assistance * crisis intervention services

Inuit Court and Justice Programs (604 Laurier West): offers supports to Inuit involved with the legal system. Restorative Justice model and Gladue Services

Exiting Sex Trade/Anti Human Trafficking Program (604 Laurier West): offers support to Inuit involved in the sex trade being trafficked or at risk in a harm reduction model

Employment Services (1071 Richmond Rd): assistance with writing resumes, cover letters, finding employment or training assists in the removal of barriers in the road to long-term employment

Cultural Programming : Cultural events and activities throughout the year * Inuit craft workshops * Elders Tea

COVID-19 (9 Nov 2022) Pandemic protocols still followed: Masks must be worn inside the buildings; controls on the number of people in side; takeout meals only until further notice.

Family Centre and food bank

• food assistance to low-income families and individuals

Core programming includes

• adult drop-in
• week day breakfast and lunch
• computer with Internet access
• retail employment readiness programs
• community kitchen
• after-school programs for youth 6-14 years old
• clothing depot and clothing assistance

Recreational, educational, and fitness courses

• room rentals

COVID-19 (November 17, 2021): Entrance to the Centre is restricted to people with confirmed appointments and to those in need of emergency support from Intake. Upon arrival, clients are required to clean their hands and put on surgical mask and are then screened by staff.

Health and social services focused on family and community health

Medical Clinic Services:

• comprehensive health care
• immunization programs
• family planning
• management of chronic and short-term health problems
• health information and advice by telephone from registered nurses
• 24-hour on-call service

Health Promotion:

• special focus on seniors, youth, newcomers
• physical activity
• prevention and management of chronic diseases
• stress management
• smoking cessation programs
• food security programs
• school success programs

Counselling Services:

• crisis support
• mental health support
• youth, individual and family counselling
• housing and jobs searching
• stress reduction programs
• counselling and groups for women who have experienced abuse
• counselling and groups for youth who need support to express anger in healthy ways

Assertive Community Treatment Team (ACTT): - see separate record for details

Referral Services:

• nutrition counselling by a registered dietitian (groups and individual)
• home, hospital and palliative visits
• high school health clinics led by a nurse practitioner
• foot care and chiropody
• anonymous human immunodeficiency virus (HIV) testing
• lung health programs
• seasonal influenza and other immunization clinics

Social Services

• home support services
• community development
• youth programs
• collective kitchen
• Contact Ottawa: voice mail box service for those who are unable to maintain a home phone line, available for a nominal fee
• resources for job-seekers
• Students Will All Graduate Program (SWAG): delivers social, recreation, mentoring, and life skills for 9th and 10th grade students identified as most at risk of failing without intervention

Parent/Child Programs

• EarlyON
• drop-in playgroups
• parent support program
• baby cupboard
• prenatal care
• breastfeeding support
• Headstart Nursery School

COVID-19 (7 April 2020): services still offered include the food bank, the baby cupboard, and crisis assistance. Restricted access to computer use, faxing, photocopying, scanning and printing.

Multi-service community-based agency

• After 4 nutrition program for Grades K-12
• Homework Club for Grades 1-6 and 7-12
• free printing, scanning, faxing, as well as Internet and computer access
• weekly clothing program
• outreach programs
• sewing classes
• recreation for children and youth
• summer day camps
• emergency food bank
• low-income earners tax clinic (drop-off service)

Provides a safe, supportive place where children and youth can experience new opportunities, overcome barriers, build positive relationships and develop confidence and skills for life

Physical Activity and Healthy Lifestyle

• Senators Sports and Leadership League
• sports (drop-in and in-house leagues) including basketball, ball hockey, flag football, indoor volleyball, beach volleyball, soccer, canoeing, cycling, running & walking programs, and baseball
• healthy living programs including cooking

Creative Arts:

• arts and crafts
• Beat production
• Music

Educational Support/programs:

• homework club
• computer clubs and Internet access
• resume workshops

Leadership & Social Skills

• Leaders 4 Life leadership program
• Torch Club
• foosball
• ping pong
• board games
• movie nights
• large group activities
• holiday parties
• Safe Spaces
• Community Cares

Rogers Raising the Grade:

• Mentorship program for high school aged students which works on everything from homework, to resume building, scholarship applications and more
• $1000 scholarship provided to members who successfully complete the program

Outdoor education:

• Camp Smitty (Boys and Girls Club residential camp near Eganville, ON)

Network of 33 public libraries in the City of Ottawa

Services include:

• lending services for a variety of resources
• lending services between libraries
• online catalogue
• homebound services
• downloads of virtual or audio-digital books and music
• public computer access
• admission passes for local museums
• Kill-A-Watt counter to measure electrical consumption
• pedometer to count steps
• 3D printer
• musical instrument lending
• dedicated services for children, teens, adults, newcomers, people looking for work
• assistive services for individuals who cannot read or access regular print material
• literacy support
• business services, for anyone interested in starting or growing a business
• meeting room rentals
• information and referral
• used books coordination
• outreach service: the Bookmobile
• computer club for adults 50 years and older
• various programming

InfoService:

• bilingual telephone information service centre
• quick information by phone on a wide variety of topics
• contact information for businesses and government agencies
• look up dates, names, spellings and definition of words
• information about library services and programs or reference to other sources of information for further help

This information is regularly updated on their Facebook page.

Offers integrated health and social services

• social services for individuals and families residing in the catchment area

Information and referral:

• crisis intervention
• community development services
• good food box
• emergency baby cupboard
• youth programs
• seniors programs
• children's programs
• ontario early years
• settlement services from the Jewish Family Services
• food cupboard
• income tax clinics

COVID-19 (11 Apr 2022): This information is regularly updated on their Facebook page.

Provides short term and long term emotional, social and psychological benefits

Services

• practical support
• personal support
• volunteer opportunities
• computer access
• community fridge

Accessible space offering access to municipal, financial and social services including community agency supports, along with service navigation, crisis support and warm referrals.

Residents can access:

• Walk-in and scheduled appointments for services
• Safe and warm resting space and seating
• Washrooms
• Charging stations
• Public computers
• Wi-Fi
• Telephones

The following services will be offered on-site:

• Crisis support and referrals to community services
• Financial and social assistance
  • Ontario Works
  • Ontario Disability Support Program
  • Essential Health & Social Support
  • Child care fee subsidy application support
• Housing support and referrals
• Employment services (Employment Ontario)
• Somerset West Community Health Centre support staff

COVID-19 (25 Feb 2021): Some appointments can be done virtually (telephone or videoconferencing). Your provider will decide if this is appropriate. Call the Centre at 613-737-5115 before attending.

Offers integrated health and social services:

• counselling
• crisis intervention
• information and referral
• community development
• home support programs
• health promotion activities
• primary health care with a 24-hour on-call service
• smoking cessation
• parenting teens program
• community connections for newcomers
• anonymous HIV testing
• walk-in counselling services

Mourning After: A support group for seniors coping with personal loss

• runs in conjunction with Bereaved Families of Ontario. Registration required, call Lisa Bornn at 613-737-7195 ext 2326

Community Nutrition Program (offered by Community Nutritionists):

• individual counselling
• prenatal nutrition
• healthy eating workshops
• community kitchen

Millennium Learning Centre (English/French):

• offers free access to computers and the Internet

Snow Go Assist program:

• provides a matching service for seniors and people with disabilities looking to hire an individual or contractor
• clearing snow from private driveways and walkways

COVID-19 (12 November, 2021): Provides essential supports to the community during Ontario's stay-at-home order. Hours and services remain unchanged. Call you have any questions.

This information is regularly updated on their Facebook page.

Drop-in centre for men and women located in Centretown

• supportive counselling
• crisis intervention
• advocacy
• free condoms and SITE supplies (needle exchange, Safe Inhalation)
• hygiene supplies, including menstruation supplies
• emergency telephone
• coffee and tea served
• free WIFI
• recreational activities
• light meals

Drop-in services on the 2nd level of Centretown United Church are NOT ACCESSIBLE. Take-out or Dine in options available to each walk-in during meal times.

Job search support

Services

• job training
• youth justice
• managing your money
• health
• student aid and education planning
• leadership and cultural programs
• travel the world

COVID-19 (30 Aug 2021): Offering small group/social distancing in-person programming. During any province-wide Stay-at-home-order, in-person programming will be put on hold.

This information is regularly updated on their website page.

Provides recreation, education community development and social services programs for children, youth and families

Essential services only:

• food bank (see separate record)
• fruits and veggie service (see separate record)
• breakfast kits and learn at home kits deliveries
• virtual connections
• wellness checks

Core programming and services:

• early learning preschool programs
• $1000 bursaries
• homework club
• computer/Internet access
• children clothing cupboard
• youth programming and council
• food programs (Fruit and Vegetable Service and Emergency Food Cupboard)
• adult drop ins
• community development initiatives

Free legal advice for low-income people

• approximately 30 minutes per visit
• civil cases only, no family or criminal

Services provided for Superior Court and Small Claims Court cases:

• explanation of the claim process (how to start a claim, how to defend a claim, considerations a person should think about before starting a claim, enforcing a judgement, etc.)
• assisting clients in interpreting court rules
• identifying the court forms a person may need
• guiding clients in completing court forms
• providing tip sheets
• identifying strengths and weaknesses of cases
• offering the use of computers and software to help create court forms
• referrals to other legal services

Encouraged to book an appointment at this centre to help reduce lineups and wait times.

Access to a wide range of Ontario government services and information with staff assistance, information and referral or computer access for online registrations. Services at this location (Visit the website to confirm availability of service and for up-to-date details within each services as they tend to vary)

• driver's licences
• vehicle permits, plates and stickers
• accessible parking permit
• driver and vehicle records
• health card and insurance (OHIP)
• organ and tissue donation
• birth, marriage and death
• photo card
• authentication of documents
• fishing, hunting and camping
• housing and property
• business registration
• corporation registration
• taxes

Peer to peer community youth group

• workshops, discussion groups, art collaborations, counselling services, peer mentoring, and primary care resources
• access to a snack, showers, laundry, harm reduction supplies, telephone, Internet
• crisis counsellors available

Downtown Services and Drop-In (DSDI) is open.

Services:

• support services and drop-in for youth
• crisis and individual short-term supportive counselling
• laundry facilities, showers, housing, and trusteeship services
• access to computers with internet access and telephones
• health clinic with a multidisciplinary health team
• outreach and needle exchange programs

Issues addressed:

• poverty
• abuse
• health care
• employment
• school
• substance abuse
• sexual orientation
• loss

This Centre provides

• Information, intercession and referral services
• Crisis intervention
• Food bank services and other food security strategies
• Support to complete an application for the Ontario Hydro Cost Assistance Program and the Energy Assistance Program
• Registration for the Holiday Programs and the Back to School Program with Caring and Sharing Exchange, and Toy Mountain of the Salvation Army
• Tax Clinic
• Community Development Program
• Youth Program (camp, sports, etc)
• School Youth Program
• After-School Program
• Information and advocacy services for affordable housing issues
• Volunteer Opportunities

Programs and Services :

• Social Support Program: practical assistance, referrals, crisis counselling, advocacy, needs assessment
• Community House: food bank, community activities
• Community Development: tax clinic, community gardens, support for community initiatives
• Youth Program :

1. Club 310 (after-school program) for youth aged 6-11 and Club Transitions (recreational program) for youth aged 12-14
2. Drop-in and various activities for local teens aged 12-17 (English)
3. Sports leagues and gym access (Basket-ball, Futsal, Soccer, etc) - various sports available for folks aged 6-30 years old

• Lowertown, Our Home (LOH) project: a partnership between residents and diverse community partners that actively engages community members in identifying common concerns, community solutions and preventative measures to build a healthy and safe neighbourhood
• Action Housing: provides assistance in crisis situations and supports to individuals and families seeking safe, adequate and affordable housing.