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COVID-19 (1 Dec 2021): Telephone and video based counselling and crisis intervention still available.

Short-term counselling (six to eight sessions), telephone support, or walk-in crisis support

Offers counselling for:

• traumatic stress: violence against women, family stressors, assault, grief and loss, onset of illness, etc.
• life transitions: separation/divorce, job loss, relationships, parenting, retirement, etc.
• mental wellness: anxiety, depression, self-esteem, suicidal ideation, anger, stress, addictions, etc.

Information and referral to housing and shelters, Ontario Works, Ontario Disability Support Program, Essential Health and Social Supports, energy assistance programs, bus tickets, baby cupboard, advocacy, etc.

Also offers resources and referrals for those affected by natural disaster in the West Carleton area

Support for trauma victims

• offers resources and information for trauma survivors
• grants available: helps cover the cost of physiotherapy, psychotherapy, and other rehabilitative services

Community resource centre:

• transportation to essential appointments, grocery shopping, telephone check-ins
• onsite footcare
• in-person and virtual recreation and social programs
• in-person adult/dementia day programs
• in-person and luncheons
• remote income tax preparation services for low income seniors and people with disabilities
• local Information and Referral Services

Home Support Services:

• home maintenance
• homemaking, light housekeeping

February 21, 2023: The KCSSC program switched to online zoom meetings in 2022. The programs run by the volunteer for Chinese seniors are Four times a week via Zoom meeting.

Organization that encourages seniors to keep up with their well-being mentally and physically through online social activities and exercise

Psychiatric assessment, treatment and rehabilitation centre for adults and youth with serious and complex mental illnesses

• priority is to provide highly specialized assessment, intensive and longer-term treatment, rehabilitation, crisis, outreach and consultative services
• these are offered on an inpatient, day-patient, outpatient and community basis

Services are provided through the following programs:

• substance use and concurrent disorders
• forensic program
• family court clinic
• outpatient referrals
• geriatric psychiatry program
• youth program
• mood disorders program
• anxiety disorders program
• schizophrenia program
• sleep lab
• Ottawa Operational Stress Injury Clinic
• patient representative
  tertiary specialized mental health assessment, treatment and rehabilitation for adults and adolescents in an inpatient, outpatient and community-based setting

Psychiatric assessment, treatment and rehabilitation centre for adults and youth with serious and complex mental illnesses

• priority is to provide highly specialized assessment, intensive and longer-term treatment, rehabilitation, crisis, outreach and consultative services
• these are offered on an inpatient, day-patient, outpatient and community basis

Services are provided through the following programs:

• substance use and concurrent disorders
• forensic program
• family court clinic
• outpatient referrals
• geriatric psychiatry program
• youth program
• mood disorders program
• anxiety disorders program
• schizophrenia program
• sleep lab
• Ottawa Operational Stress Injury Clinic
• patient representative
  tertiary specialized mental health assessment, treatment and rehabilitation for adults and adolescents in an inpatient, outpatient and community-based setting

Psychiatric assessment, treatment and rehabilitation centre for adults and youth with serious and complex mental illnesses

• priority is to provide highly specialized assessment, intensive and longer-term treatment, rehabilitation, crisis, outreach and consultative services
• these are offered on an inpatient, day-patient, outpatient and community basis

Services are provided through the following programs:

• substance use and concurrent disorders
• forensic program
• family court clinic
• outpatient referrals
• geriatric psychiatry program
• youth program
• mood disorders program
• anxiety disorders program
• schizophrenia program
• sleep lab
• Ottawa Operational Stress Injury Clinic
• patient representative
  tertiary specialized mental health assessment, treatment and rehabilitation for adults and adolescents in an inpatient, outpatient and community-based setting

Psychiatric assessment, treatment and rehabilitation centre for adults and youth with serious and complex mental illnesses

• priority is to provide highly specialized assessment, intensive and longer-term treatment, rehabilitation, crisis, outreach and consultative services
• these are offered on an inpatient, day-patient, outpatient and community basis

Services are provided through the following programs:

• substance use and concurrent disorders
• forensic program
• family court clinic
• outpatient referrals
• geriatric psychiatry program
• youth program
• mood disorders program
• anxiety disorders program
• schizophrenia program
• sleep lab
• Ottawa Operational Stress Injury Clinic
• patient representative
  tertiary specialized mental health assessment, treatment and rehabilitation for adults and adolescents in an inpatient, outpatient and community-based setting

Integrated social services for the Nepean, Rideau and Osgoode area (some programs are offered to all residents of Ottawa)

• information and referral
• counselling for individuals, couples, youth and families
• community development
• violence against women services
• elder abuse response and referral (see separate record for details)
• youth programs
• after school kids programs
• playgroups (0-6 years)
• health promotion groups
• Ontario Electricity Support Program (OESP) application support
• referral to emergency food programs for residents of Nepean, Rideau and Osgoode Townships
• Emergency diapers/formula support
• Diabetes Education Program (see separate record for details)
• Good Food Box
• Tools 4 School (see separate record for details)
• general legal advice, notarization of documents and affidavits

Referral to following programs:

• Toy Mountain
• The Snowsuit Fund
• various programs/services provided during the holiday season by local faith and community groups

Psychiatric assessment, treatment and rehabilitation centre for adults and youth with serious and complex mental illnesses

• priority is to provide highly specialized assessment, intensive and longer-term treatment, rehabilitation, crisis, outreach and consultative services
• these are offered on an inpatient, day-patient, outpatient and community basis

Services are provided through the following programs:

• substance use and concurrent disorders
• forensic program
• family court clinic
• outpatient referrals
• geriatric psychiatry program
• youth program
• mood disorders program
• anxiety disorders program
• schizophrenia program
• sleep lab
• Ottawa Operational Stress Injury Clinic
• patient representative
  tertiary specialized mental health assessment, treatment and rehabilitation for adults and adolescents in an inpatient, outpatient and community-based setting

Distress line

• confidential telephone listening and crisis intervention service
• educational services are available to schools and community groups on a variety of topics including suicide prevention and crisis intervention

Temporary emergency shelter for abused women and their children

• reasonable, flexible limit on length of stay
• counselling
• referrals
• advocacy
• telephone crisis line
• accepts pets on site
• Unsafe at Home text and chat line: open to anyone experiencing gender-based violence (GBV)

Transitional Housing and Peer Support Programs

• community based programs for all gender-based violence (GBV) survivors
• includes a peer pupport group, system navigation, risk assessments, safety plans, and housing support

Interval House of Ottawa works from an intersectional, feminist, and anti-oppressive approach.

COVID-19 (8 December 2021) Crisis lines still operating as usual.

Confidential and empathetic crisis line for anyone needing help, support, and resources.

National telephone hotline for Indigenous people in Canada who need to speak with counsellors

• focus on mental health issues
• culturally appropriate counselling support and crisis intervention
• information on long-term or follow-up support services
• online chat

COVID-19 (13 Sept 2021) Food bank still open. Visit the Facebook page for additional information.

Social enterprise, community hub, and second hand store

• selling donated antiques, oddities, retro items and housewares
• profits are used to assist vulnerable individuals in the community

Services include:

• furniture bank
• household items
• community pantry (food, prepared meals, pet supplies, hygiene and personal care items, laundry and cleaning supplies, etc.)
• homeless advocacy
• harm reduction
• referrals to services
• advocacy

Offers integrated health and social services and one-on-one supports for coordinating services, including:

• personal advocacy
• filling out forms
• income tax clinics
• interventions for people facing homelessness
• critical life changes, abuse, or isolation
• referrals to other community support services as necessary

Driving change on systemic housing issues:

• receiving submissions from people across Canada on the systemic housing issues they are facing
• monitoring the right to housing
• reporting to Parliament

COVID-19 (Jan 2021): Due to COVID19, all in-person services have been discontinued and office is closed to clients until further notice. Services can be accessed remotely by calling 613-232-9634. Volunteer program activities are suspended. See website for latest updates.

Community-based services for immigrants, refugees, and newcomers

Settlement Program (formerly Immigrant Settlement and Adaptation Program):

• orientation programs, language and skills training to help facilitate employment, and programs to welcome newcomers to the community
• may provide needs and eligibility assessments, pre- and post-arrival information and referral, job search and employment counselling, assistance to establish social and professional networks to promote community engagement, and assistance to access a range of settlement services

Reception House, Maison Sophia House:

• 90-bed facility that provides temporary accommodation, food and clothing
• orientation workshops facilitated with language translation and interpretation
• house search support
• multicultural children's program
• basic English classes
• referrals to government services and community organizations

Community Connections Program (formerly HOST Program):

• group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks * trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Pastoral and Sponsorship Programs:

• works to ensure that the newcomer can find pastoral services in the faith group of their choice * promotes the involvement of faith groups in the Private Sponsorship program

Bruyère Centre for Immigrants:

• one-stop access to the services of several agencies, groups and organizations that operate out of the Centre.

Cultural Profiles:

• a series of booklets, each one introduces a particular country and its people, including details on family life, religion and history
• profiles developed in consultation with the respective community groups

Information and resource centre for homeless youth

• weekly visits from outreach workers (mental health nurses, drop-in counselling)
• employment supports every Thursday
• hot breakfast every morning
• referrals to outside community supports (ID, mental health, shelters, housing etc.)
• up to ten items a week from the food bank (excluding baby supplies)
• clothing, harm reduction and personal care products

A friendly visiting telephone service dedicated to reducing loneliness and isolation for seniors

• trained volunteers can provide compassionate conversation and information about community resources
• volunteer opportunities

Confidential, personal and bilingual service to the military community

• information
• support
• referrals
• reassurance
• crisis management

COVID-19 (21 Apr 2020): Staff is delivering services remotely. Métis who are in need of help accessing supports are urged to contact the MNO toll free at 1-800-263-4889 or email covidhelp@metisnation.org.

Access to community support

• transportation to medical appointments
• indigenous support
• referrals to counselling agencies
• security check/reassurance calls
• advocacy

Supportive emergency shelter space

• capacity for 18 youth
• clean socks, toiletries and other necessities
• safe place to rest for the night
• activities such as music, games, art, movies, books, etc
• listening ear and informal mentorship
• healthy meals and snacks
• drop-in program
• mental health and addiction support
• information on housing, education, addiction and mental health resources
• low-barrier structure without formal intake process

Association for people living with chronic pain

• brings people together to reduce their isolation and enable them to regain their personal integrity
• supports and informs people in order to improve their quality of life and well-being
• raises awareness of the reality faced by members among professionals, careers and the public
• provides a supportive environment
• provides tools to better manage their pain
• provides information and resources on health, wellness and traditional and complementary treatment options
• lectures and workshops led by experts

Services and activities:

• intake, information, referral
• talking group
• workshops
• social and recreational activities
• resource centre

Confidential information and referral service

• trained specialists assess caller needs and offer referral and advocacy to assist persons in accessing appropriate health, social, government, community and human services