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Social housing community with around 130 family units and approximately 500 people. Many are children and youth, single parents and new immigrants.

Offers a wide range of services to the community

• Homework club
• Art program
• United Sisters
• March Break/summer day camps
• Leadership programs
• Youth drop-in
• ESL/conversation classes
• Collective Kitchen
• Community computer access
• Free printing/photocopying/scanning
• Food cupboard for after-school program
• Community garden
• Good Food Box
• Parenting workshops

COVID-19 (20 Dec 2021): Britannia Woods Food Pantry now operating by appointment only. Britannia Woods Food Pantry is now operating by appointment only. Clients can call 613-820-0853 or book online at https://britanniawoods.com/. Delivery for clients not able to come to food pantry is available. Mental Wellbeing Program Workers can be reached at healthandwellness@britanniawoods.com or by phone. All programs have been modified to operate within public health guidelines and subject to change depending on public health guidelines and measures to limit the impact of COVID-19 in our community.

Community and recreational programs that are geared to the needs of residents of the Britannia Woods and surrounding area.

Programs:

• after-school educational programs
• recreational programming for children and youth
• Mental Wellbeing Programs (SNAP, Student Family Advocacy)
• Short Term Counselling (Black Racialized Individual Support Channel) 613-596-3299
• youth leadership training
• youth basketball
• homework club
• summer camps
• lunch club program
• Millennium Learning Centre
• Emergency Food Pantry
• COVID19 Emergency food delivery

COVID-19 (3 September 2021): Due to COVID19, the Pinecrest Terrace Food Bank is running on an appointment-only basis until further notice. Call 613-596-6703 to make an appointment. All other programs are on hold until further notice.

Offers free social, educational and recreational programs to its residents and those in the surrounding area

Children's Programs:
Kids Club (grades 1 to 6) Summer and after school:

• homework help
• cooperative games
• healthy food instruction
• crafts, sports and physical activities
• indoor and outdoor recreation
• science and technology program
• team building activities
• field trips

Youth Programming (grades 6 to 9):

• social recreation, social skills development and leadership skills.

United Sisters: weekly recreational group for girls (ages 10-15)

• develop the skills to be confident, independent, and active members of their communities
• arts and crafts, games, movies, cooking, workshops and special outings
• activities change from week to week
• make friends and share amazing experiences

Snack-e-Sac:

• lunch bag program that runs twice weekly
• children going to school are provided with snack filled lunch bags

I Love to Programs:

• programs offered depending on funding include I Love to Skate * I Love to Swim * I Love to Play Soccer * I Love to Dance

ELF: English literacy development program

• child mentorship in literacy
• each child works at their own pace to improve their literacy skills
• weekly program
• children receive personalized help with reading and writing
• lessons are specialized to the child's skill level and learning needs

Adult Services:
Adult Art Projects: Offers an adult art project led by a professional artist

• offered at various times throughout the year
• adults in the community work together to create artwork
• artwork is displayed permanently in the community
• no experience necessary to participate

Tenant Circle: meeting each month with the tenants to discuss issues important to the community

• share ideas and plan together
• offers a space for community members to become active in planning and carrying out community events
• work together to identify and address community concerns

Collective Kitchen:

• offered periodically: adults from the community come together at the community house to make a home cooked meal

Community Garden Group:

• tenants from Pinecrest Terrace can produce food collectively in Community Garden

Other Services::
Computer Drop-in:

• open throughout the week for people in the community to use the computers and access the internet
• those interested are able to receive help with employment services such as resume and cover letter writing

Food Bank:

• open three times a week
• halal meat is available
• services users are expected to be served once a month

Referrals:

• provides referrals to the Caring and Sharing Foundation during the Holiday Season in December and in July/August for the backpack program
• staff are also able to make a variety of referrals based on individual needs

Special Events:

• every year the organization organizes Canada Day celebrations in the community, Spring Cleaning, Community BBQ, and Summer and Winter Holiday Parties

Community Garden:

• available for tenants who live in the Pinecrest Terrace neighbourhood.

Contact us for more information

COVID-19 (9 Jun 2020) Tungasuvvingat Inuit Food Bank is open for Inuk in need of food support. * Contact TI worker for details or call Paulina at 613-857-1709. * All TI non-essential services programming are suspended until further notice. Mamisarvik Healing Centre is an essential service for the participants. * This information is regularly updated on their Facebook page.

Community centre that provides services adapted to the needs of Inuit clients

The Family Well-Being Program (1071 Richmond Rd): Prevention-focused, culturally-responsive supports to promote healthy communities * supports families to heal from the effects of intergenerational trauma, reduce violence * addresses the over-representation of Indigenous children and youth in child welfare and youth justice systems Child development and nutrition * cultural development and retention * parenting and care-taking skills * community development * pre and postnatal program

Youth Program (1071 Richmond Rd, 297 Savard): Various programs that promote Inuit culture and language * life skills education * promotes exercise * provides alternatives to negative environments

Counselling Services: assists clients with day to day personal and emotion struggles * Inuit Residential School Program provides support to former IRS students and their families.

Community Support Program, Drop In (297 Savard Ave): supportive environment attempting to duplicate the community spirit and cultural surrounding of the Inuit homelands * socialization opportunities * settlement services, housing assistance and information and referral to legal, medical and social services * Interpretation services and assistance in obtaining non-insured health benefits * weekly Inuit women's healing circle * men's group and Community Kitchen, Weekly Food Bank

Housing Support Services (297 Savard Ave): housing-based case management program for clients who are chronically or episodically homeless * general Housing assistance * crisis intervention services

Inuit Court and Justice Programs (604 Laurier West): offers supports to Inuit involved with the legal system. Restorative Justice model and Gladue Services

Exiting Sex Trade/Anti Human Trafficking Program (604 Laurier West): offers support to Inuit involved in the sex trade being trafficked or at risk in a harm reduction model

Employment Services (1071 Richmond Rd): assistance with writing resumes, cover letters, finding employment or training assists in the removal of barriers in the road to long-term employment

Cultural Programming : Cultural events and activities throughout the year * Inuit craft workshops * Elders Tea

12-month lifestyle management program to treat childhood obesity

• unlimited access to physicians, registered dietitians and exercise specialists
• unlimited access to a clinical pediatric social worker to help parents learn how to implement household change, and to help children in a group setting to work on self-esteem, anti-bullying, body image and stereotypes, depression, anxiety, and anger management
• up to ten hours of individual therapy
• group fitness for families

COVID-19 (9 Nov 2022) Pandemic protocols still followed: Masks must be worn inside the buildings; controls on the number of people in side; takeout meals only until further notice.

Family Centre and food bank

• food assistance to low-income families and individuals

Core programming includes

• adult drop-in
• week day breakfast and lunch
• computer with Internet access
• retail employment readiness programs
• community kitchen
• after-school programs for youth 6-14 years old
• clothing depot and clothing assistance

Interfaith Ministry

Services

• spiritual presence and pastoral care
• pastoral visiting
• counselling
• crisis response
• advocacy
• monthly community dinners and brunches
• support groups
• arts programs
• volunteer activities
• music lessons
• cooking workshops

Drop-in program provided five days a week, with coffee, tea, and healthy snack

• offered every weekday morning except for holidays and special meetings

COVID-19 (November 17, 2021): Entrance to the Centre is restricted to people with confirmed appointments and to those in need of emergency support from Intake. Upon arrival, clients are required to clean their hands and put on surgical mask and are then screened by staff.

Health and social services focused on family and community health

Medical Clinic Services:

• comprehensive health care
• immunization programs
• family planning
• management of chronic and short-term health problems
• health information and advice by telephone from registered nurses
• 24-hour on-call service

Health Promotion:

• special focus on seniors, youth, newcomers
• physical activity
• prevention and management of chronic diseases
• stress management
• smoking cessation programs
• food security programs
• school success programs

Counselling Services:

• crisis support
• mental health support
• youth, individual and family counselling
• housing and jobs searching
• stress reduction programs
• counselling and groups for women who have experienced abuse
• counselling and groups for youth who need support to express anger in healthy ways

Assertive Community Treatment Team (ACTT): - see separate record for details

Referral Services:

• nutrition counselling by a registered dietitian (groups and individual)
• home, hospital and palliative visits
• high school health clinics led by a nurse practitioner
• foot care and chiropody
• anonymous human immunodeficiency virus (HIV) testing
• lung health programs
• seasonal influenza and other immunization clinics

Social Services

• home support services
• community development
• youth programs
• collective kitchen
• Contact Ottawa: voice mail box service for those who are unable to maintain a home phone line, available for a nominal fee
• resources for job-seekers
• Students Will All Graduate Program (SWAG): delivers social, recreation, mentoring, and life skills for 9th and 10th grade students identified as most at risk of failing without intervention

Parent/Child Programs

• EarlyON
• drop-in playgroups
• parent support program
• baby cupboard
• prenatal care
• breastfeeding support
• Headstart Nursery School

COVID-19 (August 15, 2022): Emergency Food Bank services remain open. Individuals arriving by bus or on foot are asked to stop at the stop sign near the black canopy at the side door of the building. If coming by car, individuals are asked to follow orange pylons and stop at the stop sign near the black canopy. Individuals are asked to remain in their car upon arrival. Care Team members will come outside to assist. Call 613-693-0890 for additional information.

This information is regularly updated on their Facebook page.

Emergency Drive-Thru Food Bank

• guests receive non-perishable food items, along with fresh fruits and vegetables, bread, eggs, meat and dairy products
• diapers and formula also available (as donations permit)

COVID-19 (22 April 2020) The community house is closed until further notice, however telephone support is available at 613-237-6529 or via email at cflores@swchc.on.ca. Some virtual programming is being offered. Visit their Facebook page for details.

Community house

• offers a wide variety of programs and services for children, youth, and adults

Programs include:

• after school programs
• community kitchens
• summer programming
• youth leadership

COVID-19 (April 14, 2020): Free store program will operate as a take out style * garden space is operating with limited access to active collective members * this information is regularly updated on their Facebook page

Community kitchen providing free vegan meals and other social justice services to Carleton University and the wider Ottawa community

COVID-19 (25 Feb 2021): Some appointments can be done virtually (telephone or videoconferencing). Your provider will decide if this is appropriate. Call the Centre at 613-737-5115 before attending.

Offers integrated health and social services:

• counselling
• crisis intervention
• information and referral
• community development
• home support programs
• health promotion activities
• primary health care with a 24-hour on-call service
• smoking cessation
• parenting teens program
• community connections for newcomers
• anonymous HIV testing
• walk-in counselling services

Mourning After: A support group for seniors coping with personal loss

• runs in conjunction with Bereaved Families of Ontario. Registration required, call Lisa Bornn at 613-737-7195 ext 2326

Community Nutrition Program (offered by Community Nutritionists):

• individual counselling
• prenatal nutrition
• healthy eating workshops
• community kitchen

Millennium Learning Centre (English/French):

• offers free access to computers and the Internet

Snow Go Assist program:

• provides a matching service for seniors and people with disabilities looking to hire an individual or contractor
• clearing snow from private driveways and walkways

Collective kitchen for and by the students

• plant-based meals

Provides emergency assistance

• emergency food bank
• emergency clothing
• household items
• Christmas toys available through the Toy Centre for children ages 12 and under
• summer camps for children ages 7-15

Organization providing individuals living with developmental disabilities with community-based programs and services, to develop new and existing skills and promote social inclusion in the community.

Some of the services include:

Independent Living - offers life skills teaching to individuals in a group setting and/or one-on-one structure. Skills include cooking, shopping, laundry, banking and hygiene.

Communication - assists individuals to practice and expand on their communication skills through interactive games and a variety of educational tools.

Socialization - assists adults living with learning disabilities needing extra help in developing social skills by practicing appropriateness through communication in the community.

Sensory - helps stimulate and encourages the development of sight, sound, smell, taste, and touch in individuals to assist them in their every day lives.

Cooking Class - teaches new cooking skills to individuals, while also expanding and improving on previous skills in a fun and judgment free environment.

Fitness Group - throughout the week individuals are involved in several different community based fitness activities (zumba, dance, gym, hiking, yoga) by participating in a fitness routine which focuses on strength and endurance and memory, while implementing social skills as well.

Music Therapy - helps individuals improve their physical, mental, social and spiritual health through music.

Health centre focused on family and community health

• information and referral
• community development and engagement
• seniors' programs
• Health Card Assistance Program and assistance to obtain Ontario Health Insurance Plan (OHIP) cards
• English as a Second Language for Newcomers
• Community Food Action: collective kitchens, community garden
• Contact Ottawa - Community Voicemail: voice mail box service for those who need to maintain affordable voice mail access

COVID19 (13 Oct 2021): Food distribution by appointment only, provided at front and back entrance (indoors). Please call 613-562-2925. Intake at the 40 Cobourg St Centre will be done mostly by phone at 613-789-3930. An appointment is required to visit the premises. The following programs are suspended at the Community House until further notice: weekly free breakfast, computer support, clothing distribution, drop-in knitting lessons, employment support, emergency kitchen and laundry room access and the Millenium Learning Centre free access to computers and to the internet.

Community House

• weekly free breakfast
• computer support
• food distribution
• clothing distribution
• drop-in knitting lessons
• employment support
• emergency kitchen and laundry room access

Millennium Learning Center

• free access to computers and to the Internet

Intake program

• information, advocacy and referral to Centre services and external agencies
• crisis counselling
• short-term counselling

This Centre provides

• Information, intercession and referral services
• Crisis intervention
• Food bank services and other food security strategies
• Support to complete an application for the Ontario Hydro Cost Assistance Program and the Energy Assistance Program
• Registration for the Holiday Programs and the Back to School Program with Caring and Sharing Exchange, and Toy Mountain of the Salvation Army
• Tax Clinic
• Community Development Program
• Youth Program (camp, sports, etc)
• School Youth Program
• After-School Program
• Information and advocacy services for affordable housing issues
• Volunteer Opportunities

Programs and Services :

• Social Support Program: practical assistance, referrals, crisis counselling, advocacy, needs assessment
• Community House: food bank, community activities
• Community Development: tax clinic, community gardens, support for community initiatives
• Youth Program :

1. Club 310 (after-school program) for youth aged 6-11 and Club Transitions (recreational program) for youth aged 12-14
2. Drop-in and various activities for local teens aged 12-17 (English)
3. Sports leagues and gym access (Basket-ball, Futsal, Soccer, etc) - various sports available for folks aged 6-30 years old

• Lowertown, Our Home (LOH) project: a partnership between residents and diverse community partners that actively engages community members in identifying common concerns, community solutions and preventative measures to build a healthy and safe neighbourhood
• Action Housing: provides assistance in crisis situations and supports to individuals and families seeking safe, adequate and affordable housing.

Gourmet Xpress is a social enterprise offering

• hands-on training in a commercial kitchen
• supports individuals who have barriers to employment or are unable to maintain employment in the food industry
• three-month intensive training to gain work experience focused on developing essential skills and competencies in the workplace

Aboriginal health centre focused on family and community health

• culturally sensitive approach that welcomes, accepts and represents all Aboriginal People

Health and Community Services:

• family physicians by appointment
• walk-in clinic and laboratory services
• dental clinic for children, youth, and seniors
• anonymous human immunodeficiency virus (HIV) testing and counselling
• perinatal care, post natal support group, breastfeeding support and Baby Wellness Clinic
• client advocate
• cultural events programming - including drum circles, medicine walks, sweatlodge ceremonies, Elder consultations, and more
• community kitchens
• homeless outreach
• housing fiirst support
• seniors circle
• dental clinic

Mental Health Services:

• counselling, including walk-in counselling services
• addictions counselling
• individual, couples, and family therapy
• Honouring Sisters In Recovery (addictions group for Aboriginal women) and Men's Circle (addictions and support group for Aboriginal men)
• beading group

Education:

• diabetes
• Fetal Alcohol Spectrum Disorder
• healthy living and fitness
• HIV/AIDS education
• smoking cessation

Youth Programs:

• Wasa Nabin (homework support)
• Youth Diversion Outreach
• Youth Reintegration
• Community Drug Prevention Program
• After School Program
• Healthy Kids Community Challenge
• Homework Club - Gdo Wiidookoon

Community service centre

Aboriginal Community Justice Program : support on justice and court related issues

Aboriginal Courtwork Programs: assistance to all Aboriginal people who are in contact with the legal system, including adults, youth and families, regardless of legal definitions

Culture Resource Coordinator: access to culture based program and services to urban indigenous children, youth & families in order to foster a strong sense of well-being and positive Indigenous identity

Aboriginal Family Support Program: support for children up to six years old and their families through culturally appropriate holistic program services and special events

Aboriginal Healthy Babies Program: access to consistent early intervention services for families who are at risk of problems

Sweetgrass Home Child Care Agency: co-ordinates licensed home day care

Early Years Centre: free drop-in programs for caregivers and children from birth to six years old

Healing And Wellness Program: promotes healthy lifestyles and reduces family violence through culture based programming, healing and intervention initiatives

Kizhaay Anishishinaabe Niin (I am a kind man): a culturally relevant program that supports healthy relationships and identities through one-on-one support, group-based services, participant-based activities, public awareness activities, networking and partnership building

Aboriginal Homeless Partnering Strategy: serves Ottawa's Aboriginal homeless individuals and those at risk of becoming homeless by linking them with specialized programming intended to help them stabilize and improve their current circumstances.The Strategy includes mental health, addictions, labour market opportunities, affordable housing opportunities, and life skills development

Life Long Care Program (LLC - Home Support): designed to respond to the life long care needs of older Aboriginal people who may have limited mobility related to a persistent medical condition or physical disability

Akwe:go Program: for urban children aged 7 to 12 years old to learn and explore aboriginal culture and teachings * one on one support depending on the needs of the individual * tutoring * games and nutritious snacks in a safe and healthy environment

Wasa-Nabin Youth Program: support, tools and healthy activities for urban Aboriginal youth between the ages of 13-18 * guidance in a cultural framework for youth who are at risk for specific negative behaviours

Alternative High School: credit-granting Secondary program for students to learn in a quiet and relaxed atmosphere

Creating Safe Spaces: to increase safety, well-being and mental wellness for Indigenous young women and girls, including those who identify as 2SLGBTQQIA+, who have lived experience or witnessed trauma, violence in their families and communities, and/or missing and murdered Indigenous women and girls

Mental Health Peer Support: to provide a network of supports and mentorships to urban Indigenous people under community supervision orders as they seek to improve their mental health, reduce any harms associated with their behaviour, work to avoid justice system recidivism, and pursue a Good Mind.

Member agency of Support Services Network for Male Survivors in Ontario

Educational, health, healing and counselling centre

• transformation, lifestyle, and relationship counseling
• systems thinker consultant
• some services available via telephone or Internet
• complete online products catalogue

COVID-19 (9 April 2020) All group activities are suspended until further notice. The Facilitator of the program and other staff are available by phone. Supportive measures are evaluated and determined depending on the participants needs.

Information is regularly updated on Connections' Facebook page.

Prenatal nutrition program

• participating women are provided the means to obtain free fruits, vegetables and milk each week
• sometimes prenatal vitamins
• cooking classes
• discussions
• guests
• special topic presentations

Accessible community centre

• six private classrooms including an accessible computer lab and life skills room
• two large activity spaces with a removable wall to make one large room
• learning kitchen
• two barrier-free washrooms with ceiling track lifts and adjustable height change tables
• two Snoezelen rooms