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Dial 2-1-1. Our helpline is answered by real people 24/7 and service is available in 150+ languages.
Dial 2-1-1. Our helpline is answered by real people 24/7 and service is available in 150+ languages.
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Short Description
A free and confidential hotline that people with addictions can call to hear messages to help with cravings for alcohol, drugs, or gambling.
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The Salvation Army Crisis / Hope Line providing telephone and intervention to individuals experiencing crisis.
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Peer-run and peer-driven remote safe consumption line
- provides support to clients and mitigate risk of overdose fatalities
- provides stigma-free space
- dispatches emergency resources where required
- provides links to additional care, services and resources as required
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Good Shepherd Centres, 24 Hour Women's Crisis Line Services
Office: 905-523-889524-Hour Crisis Line: 905-523-6277
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Short Description
24 hour confidential crisis line offering support for individuals experiencing domestic violence. Can offer emergency counselling, crisis intervention, safety planning, and referral to community services or other emergency shelters.
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Good Shepherd Centres, Crisis Line Services
1-844-777-3571 Office: 905-529-4343
24-Hour Crisis Line: 905-529-7878
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Short Description
Confidential telephone support and crisis intervention. Provides referrals to local community supports and inpatient programs including the Good Shepherd Barrett Centre for Crisis Support.
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Regular group meetings of a fellowship of men and women who share their experience, strength, and hope with each other that they may solve their common problem and help others to recover from alcoholism.
The regular meeting list is available online.
The regular meeting list is available online.
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Short Description
Provides non-medical residential withdrawal management, 24-hour telephone crisis support, early treatment groups, a taking steps group, day and residential treatment, and aftercare for women with substance use issues. Part of the Shelter Health Network, Womankind Addiction Service was created in the amalgamation of Hamilton Women's Detox Centre and Mary Ellis House.
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Short Description
Provides anonymous and confidential crisis support, counseling, safety planning, information, and referrals for women that have experienced abuse or violence.
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Learning Effective Anti-Violence in Families (LEAF)
905-529-8600Office: 905-528-5100 x3132
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Short Description
An early intervention program that provides group supports for children who have witnessed woman abuse, by offering opportunities to share their feelings regarding the abuse and violence they have witnessed, in a creative and supportive environment.
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Emergency crisis line and response team to assist individuals who have serious mental health issues and who are in crisis. Also supports caregivers in the management of acute mental health concerns and crisis.
Intake can be initiated by individuals directly or through their family members and caregivers. Referrals are accepted from community agencies and professionals.
If anyone is at immediate risk of serious harm, CALL 911 instead. This includes medical distress or injuries, violence/use of weapons, or any immediate threat to someone's physical safety.
Intake can be initiated by individuals directly or through their family members and caregivers. Referrals are accepted from community agencies and professionals.
If anyone is at immediate risk of serious harm, CALL 911 instead. This includes medical distress or injuries, violence/use of weapons, or any immediate threat to someone's physical safety.
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Short Description
A free anonymous phone service that people who use drugs can call if they are located within Ontario. The operator will stay on the phone with the caller while drugs are used, in the event that the operator receives no response after administration of narcotics the operator will call 911 and alert them to a possible
overdose at the location provided by the caller. Can also provide referrals to harm reduction products or assistance with home detoxing.
overdose at the location provided by the caller. Can also provide referrals to harm reduction products or assistance with home detoxing.
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Community Mental Health Services
Mon-Sun 24 hours 905-878-9785 Office: Access Line 289-266-0036 Burlington Head Office 905-634-2347
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Short Description
Provides a range of free mental health services for children and youth from birth to 17, as well as their families
- Crisis Line provides immediate support for children and youth, their parents/caregivers, and community members
Programs and services include:
- Aberdeen House: co-ed live-in treatment program for youth ages 12 to 15
- Access and System Navigation: one point of access for those who require information or services from a community-based mental health agency in Halton
- Autism and Behavioural Services: delivered by therapists with experience providing Applied Behaviour Analysis (ABA) services to children and youth
- Coordinated Service Planning: supports families who are involved with multiple services
- Danielle's Place: offers groups that promote body confidence for female-identifying and non-binary youth ages 8 to 16 (and their siblings)
- EarlyON Child and Family Centres: programs encourage children's social, emotional and developmental milestones and opportunities for growth
- Nelson Youth Centres: group treatment and counselling for children in grades 1 to 8
- Queer@ROCK: prevention-based programming and supports for 2SLGBTQIA+ children, youth, and families
- ROCK Hubs: integrated virtual and in-person services and supports, increased access to mental health, and early intervention and prevention services
- Virtual Walk-in Clinic: provides quick access to a single-session therapeutic conversation that focuses on immediate issues
Other ROCK offices in Halton include: Acton, Georgetown, Milton and Oakville
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Elder Abuse Enquiries / Reporting
Mon-Sun 24 hours 9-1-1 Office: Non-emergency 905-825-4747 ext 5243; Calling from North Halton 905-878-5511 ext 5243
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Short Description
Working in partnership with community service agencies, the HRPS' Elder Services Unit responds and assists seniors and their families in a number of key areas, including:
- issues of neglect
- financial abuse
- physical and/or psychological mistreatment
To deter and prevent the perpetuation of crime against seniors living and working in the community, the Halton Regional Police Service Elder Services Unit offers a series of topical presentations to older adults, their families and service providers.
HRPS' Elder Services Unit consists of three Seniors Crime Investigators, an Elder Services Coordinator, District Community Response Officers and the Victim Services Unit.
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Drug and Human Trafficking Unit
Mon-Sun 24 hours 9-1-1 Office: Non-emergency 905-825-4777 ; Automated attendant 905-825-4747 ; Calling from North Halton 905-878-5511
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Short Description
A regional enforcement unit, supervised by a Detective Sergeant, divided into three teams of specially trained investigators, two drug teams and one human trafficking team, who investigate all major drug and Human Trafficking matters in the Region of Halton
- teams work in conjunction with all three districts in the Halton Region
The unit is responsible for:
- human trafficking investigations (both domestic and international - including but not limited to the sex trade, forced labour or domestic servitude)
- prostitution investigation (including street prostitution, escort services and disorderly houses - common bawdy houses)
- adult entertainment premises investigations (including commercial massage parlours)
- gaming-related investigations
- liquor licence premises investigations
Human trafficking is the exploitation, manipulation or control of a person by violence, or threats of violence, to provide a sexual service or forced labour.
To provide confidential information or tips related to human trafficking contact:
- HRPS Drug and Human Trafficking Unit, 905-825-4747 ext 5331 or email HTVICE@haltonpolice.ca
For more information about the Halton Regional Police Service Drug and Human Trafficking Unit, contact:
- 905-825-4747 ext. 5331, or email Drugs@haltonpolice.ca
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Short Description
Housing program is for individuals who choose to live independently and violence-free. It offers services for maintenance, revitalization and enhancement for single-parent families in safe, temporary housing
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Short Description
Shelter program provides stabilization through a safe, homelike atmosphere for individuals and their children who are seeking safety from abuse and violence. Program provides in-house individual and group counselling
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Provides services to individuals who are being abused, are abusive and/or at risk for abuse.
Outreach Services available:
Outreach Services available:
- Intake - the first person a client will speak to, whether by the Crisis Line or walk-in. The Intake Worker will complete the Intake package with the client to determine the appropriate programs and services
- Transitional Support Services - provides supportive, individual long and short-term transitional planning, safety planning, advocacy and referral services to individuals who are seeking violence-free lives and a holistic well-being
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Short Description
Ganohkwasra provides services to individuals who are being abused, are abusive and/or at risk for abuse. Community Counselling offering the following services:
- Women's Program: Women's individual and/or group counselling, support advocacy, liaison for women living in high-risk situations
- Child & Youth Program: Children's individual and/or group counselling, support advocacy, liaison for children living in high-risk situations
- Youth Lodge: 6-bed co-ed residence for youth ages 12-18 experiencing serious difficulties in their lives
- Men's Program: Support and counselling available for men who have been abused or are abusive
- Emergency Shelter: 24-hour safe shelter for abused individuals and their children; provides in-house individual and group counselling
- Next Step Housing: Individuals and their children who require housing on reserve may stay up to 2 years Individual and group counselling supports are available
- Community Education: Available to present information to the community regarding the dynamics of abuse and its effects on individuals, families, and communities
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Short Description
Youth Lodge (Tsi Tionkwatention A'no:wara Rason:ne, a Mohawk word meaning My Home On Turtle Island)
Ratiweintehta's (They are Learning) Alternative Learning Classroom located at the Youth Lodge
- a co-ed residence for First Nations youth ages 12-18 experiencing serious difficulties in their lives
- provides a therapeutic approach intended to help participants to recognize their less effective behaviours and through self-evaluation, to learn to make more effective choices
- residents share in the daily upkeep of the lodge, attend school or a work/volunteer program, and participate in programming
Ratiweintehta's (They are Learning) Alternative Learning Classroom located at the Youth Lodge
- clients that are high school age and are no longer attending regular classes in a mainstream secondary school are eligible to attend the Section 23 classroom
- educational program is designed to address student's individual academic, social and emotional needs while obtaining high school credits
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Short Description
Direct and indirect services for children and youth experiencing mental health and addiction related difficulties
Children's Mental Health workers provide:
Children's Mental Health workers provide:
- initial response to individuals and families in crisis
- immediate support, rapid stabilization and relief of symptoms to support early identification and intervention
- follow-up support
- development of safety and crisis plans
- assess need for emergency medical and psychiatric services
- assist in the development, delivery and evaluation of community information and support sessions and workshops
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Short Description
Indigenous Child Welfare Prevention program offering individual, couple, family and group counselling, as well as a variety of social, recreational and leisure programs and seasonal special events.
Service Coordination:
Band Representative:
Family Support Unit:
Clinical Services Unit:
Behaviour Consultant Services:
Primary Prevention Services:
0-6 Early Intervention Intensive Services:
Mobile Crisis Services:
Childrens Mental Health:
Service Coordination:
- client intake interviews
- information gathering
- coordinating and monitoring service plans
- coordinating services for clients
- client advocacy
- referrals
Band Representative:
- attending and participating in court proceedings involving Children's Aid Societies
- consultations and consent to adoptions
- outreach and repatriation service
- receiving notification of and monitoring Temporary Care Agreements with Children's Aid Societies
Family Support Unit:
- individual counselling
- family counselling
- group counselling
- life skills counselling
- community parenting programs
- community education workshops as requested
Clinical Services Unit:
- assessment and service planning in relation to treatment goals
- individual counselling
- family/sibling counselling
- couple counselling
- facilitating therapeutic groups (such as social skills, anger management)
- presentations on psychosocial or mental health issues
- referrals to external agencies
- liaison with schools and other service providers
- Stop Now and Plan (SNAP) program - support for children who are struggling with serious behavioural issues
Behaviour Consultant Services:
- a short term service option through the Clinical Services Unit
Primary Prevention Services:
- workshops for the community (such as stress management)
- special events for the community (such as community awareness agency events)
- community programs for ages 6 and up (such as after school programs, family fun night, parent relief)
- Resource Development Services has a library and free computer access for community use
- volunteer recruitment training and support
0-6 Early Intervention Intensive Services:
- enhance parental and family functioning
- strengthen family support
- build on existing skills
- decrease risks of developmental delays
- prevent family breakdowns
- support other community services in helping young children and their families
- support well-being throughout the community
Mobile Crisis Services:
- 24 hours a day, 7 days a week
- provides immediate crisis response services to children and families in their school, home or community
Childrens Mental Health:
- provides a range of direct and indirect service to children and youth experiencing mental health and addiction related difficulties
- to assess and develop individual service plans
- assist in development and delivery of programs and services to the broader community
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Short Description
Provides telephone support and mobile intervention to persons who are in crisis and have a mental health concern
- mobile team of mental health professionals and specially trained, plain-clothed police officers may also visit to help those in crisis remain safe in their own environment and connect with ongoing care
- help is available Monday to Sunday, 24 hours a day
- not an emergency response unit
- if your situation is a life-threatening emergency, call 9-1-1
- COAST is provided through a partnership of the Canadian Mental Health Association, Halton Region Branch and the Halton Regional Police Service
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How to Find - Crisis and Distress Services
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Short Description
This is a general overview of Crisis & Distress resources, serving Halton region
- for a larger list of resources available, visit General Crisis Intervention Hotlines or Distress Phone Lines
- for emergency shelters in Halton and surrounding area, see here
In an emergency call 9-1-1 for police, fire and/or ambulance
Other three-digit (N11) helplines serving Halton
- 811 - Health Care Information & Service Navigation Assistance (Health Connect Ontario)
- 711 - Telecommunications Relay Service (TRS, relay service, IP-relay)
- 611 - Telephone Service Provider
- 511 - Provincial Road Conditions & Tow Truck Services, in restricted Tow Zones (Ontario 511)
- 411 - Commercial & Residential Directory Assistance (YellowPages)
- 311 - Regional Services Intake & Information, Public & Family Health Information Line (Access Halton)
- 211 - Community Information, Resource & Service Navigation (Ontario 211)
General Crisis & Distress
YOUTH (17 yrs & younger)
ROCK (Reach Out Centre for Kids)
- 905-878-9785
- for children and youth in crisis, and caregivers/community members
- more information
ADULTS (16 yrs & older)
COAST (Crisis Outreach and Support Team)
- 1-877-825-9011
- telephone support and mobile intervention program for those who are in crisis and have a mental health concern
- more information
ALL AGES
Distress Centre Halton
- Oakville: 905-849-4541
- Burlington: 905-681-1488
- North Halton: 905-877-1211
- Hamilton: 905-561-5800
- more information
Wellness Together Canada
- Adults: 1-866-585-0445 or text WELLNESS to 741741
- Youth: 1-888-668-6810 or text WELLNESS to 686868
- PocketWell App
- many online resources
- more information
Addiction & Gambling
ConnexOntario
- 1-866-531-2600 or text CONNEX to 247247
- online chat
- access to addiction, mental health and problem gambling services
- more information
Caregivers
Ontario Caregiver Organization
- Toll free helpline 1-833-416-2273 (CARE)
- supports Ontario's caregivers by being the one point of contact for information about existing services and supports
- online chat
- peer and community support groups
- more information
Children and Youth Mental Health
One Stop Talk (available Mon-Fri 12 noon-8 pm & Sat 12 noon-4 pm)
- 1-855-416-8255
- connect directly with a counsellor through online chat, video and voice
- offers children, youth (within 18 years of age) and their families immediate access to free mental health support through single session counselling and ensures direct referral to additional service when needed
- services are provided through an integrated network of infant, child and youth mental health agencies across Ontario
- more information
Kids Help Phone
- 1-800-668-6868 or text CONNECT to 686868
- online chat
- bilingual help-line provides free counselling, information and referral on anonymous basis to children and youth
- ages 5-30
- more information
Good2Talk (post-secondary school students)
- 1-866-925-5454
- provides information and referrals about services and supports for mental health, addictions and well-being on and off campus or speak anonymously with a professional counsellor
- more information
Naseeha (available daily, 12 noon-12 midnight)
- Helpline and Text line: 1-866-627-3342
- Muslim youth helpline serving Muslim and non-Muslim youth across North America
- a safe zone for youths and individuals to talk and get the help they need
- provides workshops, web therapy sessions, and phone & texting mental health support
- more information
First Responders
Boots on the Ground
- Toll free 1-833-677-2668
- peer support for first responders
- services offered to retired and serving police officers, firefighters, EMS and corrections officers across the province
- able to provide in person peer support 24/7 in the GTA
- more information
Indigenous peoples
Hope for Wellness Helpline
- 1-855-242-3310
- online chat
- a mental health helpline, telephone or online chat, for Indigenous peoples
- provides immediate, culturally relevant crisis counselling support
- refers callers to additional supports if needed
- more information
TALK4HEALING
- Helpline and Text line: 1-855-554-4325 (1-855-554-HEAL)
- online chat
- 24/7 help, support and resources for Indigenous women, by Indigenous women, all across Ontario
- services in 14 Indigenous languages
- more information
Indian Residential Schools Crisis Line
- 1-866-925-4419
- immediate and culturally appropriate counselling supports to former students who are experiencing distress
- more information
2SLGBTQ+
LGBT YouthLine (available Sun to Fri, 4 pm-9:30 pm)
- Text 647-694-4275
- email: helpline@youthline.ca
- online chat
- peer support by email, text and online chat
- information and referral
- anonymous and confidential
- Youth Line blog
- referral database of LGBTQ+ youth services
- more information
Trans Lifeline (available daily 5 pm-1 am)
- Toll free 1-877-330-6366
- a hot-line that is staffed by transgender people for transgender people in crisis
- based out of the USA
- more information
Veterans
Veterans Affairs Canada Assistance Service
- Toll free 1-800-268-7708
- TTY 1-800-567-5803
- psychological support for veterans, former RCMP members, their families and caregivers
- more information
VETS (Veterans Emergency Transition Services) Canada
- 1-888-228-3871
- for Canadian veterans who are in crisis, at risk of becoming homeless or are homeless and their family members
- more information
Sexual Assault and Domestic/Family Violence
YOUTH
Child Abuse and Neglect Reporting (see full listing here)
For children in need of care/protection, report to either:
- Halton Children's Aid Society toll free 1-866-607-5437
- Halton Regional Police Service, Child Abuse and Sexual Assault Bureau at (non-emergency) 905-825-4747 ext 8970
ADULTS
Halton Womens Place
- South Halton: 905-332-7892
- North Halton: 905-878-8555
- 24 hour crisis lines and shelter for abused women and their dependent children, emergency transportation to shelter available
- more information
SAVIS (Sexual Assault and Violence Intervention Services)
- 24 hour crisis line: 905-875-1555
- 24 hour anti-human trafficking crisis support line: 289-837-3999
- free individual counselling for ages 14 and up
- support services for friends and family members
- advocacy, support and accompaniment to Nina's Place, the police station and court
- more information
Femaide
- 1-877-336-2433 (1-877-FEMAIDE)
- provincial crisis line and confidential services for Francophone women who are victims or survivors of any form of violence or are in distress
- crisis intervention, support and referral to community agencies
- more information
Assaulted Women's Helpline
- 1-866-863-0511 or text #SAFE (#7233) on your Bell, Rogers, Fido or Telus mobile phone
- telephone crisis counselling, emotional support, information and referrals to emergency shelters, legal information and community services
- ages 16 and up
- more information
Seniors Safety Line
- 1-866-299-1011
- 24 hour crisis and support line for seniors in Ontario who have experienced any type of abuse or neglect
- more information
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Short Description
A fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from a gambling problem
* the only requirement for membership is a desire to stop gambling
* no dues or fees for membership
* visit website for a list of in-person meetings and also for phone and video meetings
GAM-ANON
* a 12 Step self-help fellowship of men and women who have been affected by the gambling problem of another
* more details here
* the only requirement for membership is a desire to stop gambling
* no dues or fees for membership
* visit website for a list of in-person meetings and also for phone and video meetings
GAM-ANON
* a 12 Step self-help fellowship of men and women who have been affected by the gambling problem of another
* more details here
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Child Abuse and Neglect Reporting
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Short Description
By law, any individual (including professionals, officials and members of the public) witnessing or with reasonable grounds to suspect an act of child abuse, neglect, abandonment, desertion or need for protection must report the incident to:
Halton Children's Aid Society, 905-333-4441
If the matter is urgent and the Children's Aid Society cannot be reached, call Halton Regional Police Service, 905-825-4777 ext 8970
The Duty to Report applies to any child who is, or appears to be, under the age of 16 years, and to children already under a child protection order who are 16 and 17 years old
On January 1, 2018, Ontario raised the age of protection from 16 to 18. A professional, or member of the public, who is concerned that a 16 or 17 year old is or may be in need of protection may, but is not required to, make a report to a society and the society is required to assess the reported information
The Duty to Report applies even when the information is otherwise confidential or privileged, and overrides any other provincial statutes, specifically any provisions that would otherwise prohibit someone from making a disclosure.
Visit Reporting Child Abuse and Neglect: It's Your Duty which provides definitions as well as responsibilities of professionals, officials and members of the public under the Child and Family Services Act (or download brochure here)
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