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Office of the Public Guardian and Trustee
1-800-891-0502 (905) 546-8300
Office: 905-546-8300
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Short Description
The Office of the Public Guardian and Trustee (OPGT) is part of the Ontario Ministry of the Attorney General. It delivers a range of services that safeguard the legal, personal, and financial interests of certain private individuals and estates and protects charitable property in Ontario.
Services include:
Services include:
- conducting investigations of possible need for public guardianship
- managing financial affairs and making decisions about the personal care of those under public guardianship
- appointing private guardians of property
- arranging legal representation in capacity proceedings
- acting as litigation guardian or legal representative
- administering the estates of deceased Ontario residents
- protecting charitable property
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Office of the Public Guardian and Trustee (OPGT) - Guardianship Investigations
1-800-891-0502 Office: 905-546-8300
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Provides a range of services that safeguard the legal, personal and financial interests of certain private individuals and estates.
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The Salvation Army Crisis / Hope Line providing telephone and intervention to individuals experiencing crisis.
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Address issues, concerns, and challenges affecting seniors and disabled adults with respect to the law. This position is a community-based and community-driven initiative.
Information and support is available to seniors, their families or service providers. Programs and presentations are researched, developed and presented on a variety of topics (such as quality of life issues, frauds and scams, personal/home safety, etc.). Reports of abuse (physical, financial, psychological, or neglect) are forwarded to the officers for assessment and further investigation if required. Cases identified as criminal offences are followed up. Major cases may be referred to the Crimes Against Seniors Unit for further investigation.
Information and support is available to seniors, their families or service providers. Programs and presentations are researched, developed and presented on a variety of topics (such as quality of life issues, frauds and scams, personal/home safety, etc.). Reports of abuse (physical, financial, psychological, or neglect) are forwarded to the officers for assessment and further investigation if required. Cases identified as criminal offences are followed up. Major cases may be referred to the Crimes Against Seniors Unit for further investigation.
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Behavioral Supports Ontario Community Outreach and Support Services
1-800-810-0000 Office: 905-523-8600
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Short Description
Provides information and access to assistance for older adults with age related cognitive impairments and responsive behaviours that impact their daily functioning and/or the ability to maintain relationships.
Team members are trained to identify client needs and directly link them to the appropriate services.
Outreach offers services such as:
Team members are trained to identify client needs and directly link them to the appropriate services.
Outreach offers services such as:
- Crisis Intervention
- Practical Support and Outreach
- Education
- Advocacy
- Coordination of Services
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Elder Abuse Enquiries / Reporting
Mon-Sun 24 hours 9-1-1 Office: Non-emergency 905-825-4747 ext 5243; Calling from North Halton 905-878-5511 ext 5243
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Short Description
Working in partnership with community service agencies, the HRPS' Elder Services Unit responds and assists seniors and their families in a number of key areas, including:
- issues of neglect
- financial abuse
- physical and/or psychological mistreatment
To deter and prevent the perpetuation of crime against seniors living and working in the community, the Halton Regional Police Service Elder Services Unit offers a series of topical presentations to older adults, their families and service providers.
HRPS' Elder Services Unit consists of three Seniors Crime Investigators, an Elder Services Coordinator, District Community Response Officers and the Victim Services Unit.
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One-on-one supports for coordinating services, including personal advocacy and filling out forms * interventions for people facing homelessness, critical life changes, abuse, or isolation * referrals to other community support services as necessary
Community navigator will meet with individuals and/or caregivers to provide:
Community navigator will meet with individuals and/or caregivers to provide:
- health care system navigation
- assistance in filling out required forms or providing information required to access most appropriate services such as housing, financial support, etc.
- dealing with elder abuse/hoarding issues
- referrals to mental health agencies
- linking to support and services
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Project focusing on adults 55+ who are at risk or currently experiencing social isolation * partnership with organizations that support older adults in Halton Region in various capacities
Services include:
Signs that someone may be socially isolated include:
Services include:
- Connection Specialist works one-on-one with older adults by offering information and making referrals to support a sense of belonging
- also supports community through awareness-raising and capacity-building education called LITE (Loneliness, Isolation to Empowerment) education
Signs that someone may be socially isolated include:
- physical health changes such as bruising, weight loss and weakness which can be a result of declining health or possibly a sign of elder abuse
- mental or emotional health changes such as fear or confusion
- general lack of interest and acting withdrawn
- changes in personal hygiene or appearance
- changes in eating and nutritional status
- behaviour or personality changes
- poor living conditions, disrepair, clutter and hoarding
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Committee acts as a public educator on issues related to Elder Abuse as well as a resource facilitator for those choosing to help prevent abuse or rebuild non-abusive lifestyles
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COVID-19 -- maintain all essential services including supportive housing, assisted living, home care, transportation for essential visits, providing hot meals, frozen meals and food hampers to seniors and people needing isolation
Adult Day Program -- Monday-Friday 9:30 am-3:30 pm, weekday extended hours, Saturday 10 am-3 pm, available in Scarborough and Richmond Hill
Geriatric Assessment & Intervention Network (GAIN) Community Team -- wrap around supported care and services with individualized comprehensive geriatric assessment, intensive case management, personalized care plan, service navigation
Home care services -- home help, homemaking, respite care, palliative care -- fee
Personal Care Program -- for seniors living in the community requiring higher level of care, care coordination, scheduled and unscheduled personal support workers' visit, security check
Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home, health maintenance, nutritional counselling
Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older, drop-in centre, friendship groups, interest classes, outings
- Transitional Care Centre -- regular service, visits (in person for family and caregiver with appointment)
- also available via phone/virtually telephone reassurance, supportive counselling and service coordination
- Family Health Organization, GAIN Community Team
- Adult Day Program -- in person and virtual care
- Diabetes Education Program -- assessment, consultation, group education
- Wellness and Community Development Program -- in person and virtual platform
- Vocational Training Centre -- in person and virtual platform
Adult Day Program -- Monday-Friday 9:30 am-3:30 pm, weekday extended hours, Saturday 10 am-3 pm, available in Scarborough and Richmond Hill
- for persons 55 years and older with special needs, such as physical frailty or mild memory impairment, in need of supervised, structured setting
- social and recreation activities, lunch, snack, personal care and health related services -- exercise, foot care, physiotherapy, occupational therapy, massage therapy
- transportation available
- public education, seminars, workshops, information and referral
- individual counselling with nurse, dietitian and social worker
- health and education workshops, seminars
- caregiver education and support, information and referral
- workshop licensed by Self-Management Resource Centre
- caregiver support, volunteer development
- congregate dining -- fee, subsidies available
- transportation -- fee
- referrals, follow up
Geriatric Assessment & Intervention Network (GAIN) Community Team -- wrap around supported care and services with individualized comprehensive geriatric assessment, intensive case management, personalized care plan, service navigation
Home care services -- home help, homemaking, respite care, palliative care -- fee
Personal Care Program -- for seniors living in the community requiring higher level of care, care coordination, scheduled and unscheduled personal support workers' visit, security check
Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home, health maintenance, nutritional counselling
Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older, drop-in centre, friendship groups, interest classes, outings
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Seniors At Risk Community Response Network of Guelph / Wellington
Office: 519-821-8089 ext 2105Crisis: 1-844-437-3247 (1-844-HERE 247) General information not related to accessing services 1-844-264-2993 (1-844-CMHA-WW 3)
Toll Free - Information not related to accessing services: 1-844-264-2993 ext 2105 (1-844 -CMHA-WW 3)
Fax - Referral: 1-844-437-3329
TTY: 1-877-688-5501
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Short Description
Consultation and assistance to consider options:
- access to help for vulnerable older adults and their families, especially those who have experienced or are at risk of abuse
- referral to community resources and informal seniors groups when appropriate
- temporary safe bed available through selected retirement homes with regard to elder abuse
- consultation for health professionals through the response network is available
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Short Description
Network made up of volunteers from many community groups that work toward the prevention of elder abuse
Emergency Response Team - committee meets within 24 hours of a potentially abusive situation being identified to create a strategy to address the abuse
Education and Awareness - trained presenters provide workshops to community groups
Emergency Response Team - committee meets within 24 hours of a potentially abusive situation being identified to create a strategy to address the abuse
Education and Awareness - trained presenters provide workshops to community groups
- sessions include identifying and defining abuse and neglect, prevention, intervention, and support for older adults who have been abused
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Short Description
Abuse prevention programs, including one-to-one counselling and therapy groups, intervention and crisis support, education and support services, South Asian Seniors Program, violence against women program, Peel Elder Abuse Support Program, New Beginnings group, Partner Assault Response Program
Support Services for Male Survivors of Sexual Abuse
Includes individual counselling, group counselling, e-counselling and phone counselling
Regional lead agency of Support Services Network for Male Survivors in Ontario (central region)
Support Services for Male Survivors of Sexual Abuse
Includes individual counselling, group counselling, e-counselling and phone counselling
Regional lead agency of Support Services Network for Male Survivors in Ontario (central region)
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Short Description
Provides a range of programs and supports to individuals who have a developmental disability diagnosis and their families
Services include:
Services include:
- Family Support Program
- Respite Support
- Transitional Aged Youth Planning Program
- Bramble Retreat - child and youth
- Bramble Retreat - adult
- Host Respite
- Adult Protective Services
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Canadian Mental Health Association, Peel Dufferin Branch, Brampton
1-877-451-2123 ; 1-888-811-2222 Caledon and DufferinOffice: 905-451-2123
Crisis: 905-278-9036
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Short Description
COVID19 All CMHA Peel Dufferin offices closed to walk-in service
For crisis situations call 24.7 Crisis Support Peel Dufferin at 905-278-9036 or 1-888-811-2222 (Caledon & Dufferin)
For support, assessment and access to programs call Intake at 905-451-2123 or 1-877-451-2123, Monday to Friday 8 am-8 pm
Staff available through teleconferencing during regular business hours, all non-essential in-person meetings suspended, and internal events, training and workshops postponed; visit website for updates and information
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Comprehensive wraparound service teams for individuals with complex needs and severe mental health issues
BounceBack Ontario, 1-866-345-0224, bouncebackontario.ca
Online and virtual mental health supports (see separate listing Canadian Mental Health Association, Ontario)
For crisis situations call 24.7 Crisis Support Peel Dufferin at 905-278-9036 or 1-888-811-2222 (Caledon & Dufferin)
For support, assessment and access to programs call Intake at 905-451-2123 or 1-877-451-2123, Monday to Friday 8 am-8 pm
Staff available through teleconferencing during regular business hours, all non-essential in-person meetings suspended, and internal events, training and workshops postponed; visit website for updates and information
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Comprehensive wraparound service teams for individuals with complex needs and severe mental health issues
- short and long-term counselling and case management for individuals with mental health and substance use issues
- grants and financial support individuals experiencing housing issues
- mobile outreach for people living on the streets or who are under-housed and have mental health and addiction issues
- court support, and pre-charge diversion program (Caledon)
- system navigation and case management for seniors experiencing neglect and abuse
BounceBack Ontario, 1-866-345-0224, bouncebackontario.ca
Online and virtual mental health supports (see separate listing Canadian Mental Health Association, Ontario)
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Peel Elder Abuse Support Program
1-877-298-5444 Office: 289-569-1201
Crisis: 905-459-7777
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Short Description
Telephone support and information on issues of elder abuse, including physical, mental, emotional and financial abuse
Referral to Family Services of Peel outreach worker as appropriate, with client consent
Referral to Family Services of Peel outreach worker as appropriate, with client consent
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A program that supports adults with a developmental disability to make informed decisions about their lives through assessment, referrals, goal setting, advocacy, case coordination, problem solving, life skills development, and counselling.
- Provides information about resources/services appropriate to needs
- Facilitate in exploring options and consequences pertaining to decision
- Helps identify strengths to learn ways of coping with, and adapting, to, life in the community
- Develops and maintains partnerships with community agencies to improve the economic and social conditions for adults with developmental disabilities
- Provides systemic and individual advocacy
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Seniors Services - Seniors Community Programs: Niagara Gatekeepers Program
Office: 905-684-0968Administration: 905-984-2621
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Short Description
Phone line that anyone in the community can call to help connect at-risk older adults with programs and services. The Niagara Gatekeeper program works in collaboration with local partner agencies.
Referrals are made to the most appropriate partner agency. Upon consent from the older adult, the partner agency will provide education around local programs and assist in the coordination of referrals to a range of services and supports.
Services are intended to help individuals remain safe and independent at home for as long as possible. The referral line is confidential and callers may remain anonymous..
A senior showing the following signs may need assistance:
Referrals are made to the most appropriate partner agency. Upon consent from the older adult, the partner agency will provide education around local programs and assist in the coordination of referrals to a range of services and supports.
Services are intended to help individuals remain safe and independent at home for as long as possible. The referral line is confidential and callers may remain anonymous..
A senior showing the following signs may need assistance:
- difficulty communicating, including confusion, memory loss, becoming withdrawn, hostile or angry
- changes to personal appearance, including poor hygiene, grooming, wearing dirty or inappropriate clothing
- deteriorating home conditions, including extreme neglect or disrepair, bad odoiurs, excessive clutter, neglected pets, lack of food
- deteriorating health such as difficulty seeing, speaking or hearing, poor mobility or balance, recent falls, significant weigh loss, injuries or untreated wounds
- decreased ability to handle money or pay bills
- unusual transactions
- inability to cope with the recent loss of a spouse or family member, friend or pet
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A collaborative partnership between the Waterloo Regional Police Service and the Waterloo Wellington Local Health Integration Network, Home and Community Support.
- Senior Support Team's mission is to prevent and respond to elder abuse by working in partnership with the community and by providing an opportunity for change and healing to people affected by elder abuse, thereby enhancing the safety and well being of older adults
- Senior Support Team's mandate includes providing information and consultation, direct intervention, investigating matters of a criminal nature, education and training and community development
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The Family Violence Project of Waterloo Region is a collaborative of agencies that provides wrap-around, seamless services to victims of domestic violence - all from a single location
The Family Violence Project offers services such as:
The Family Violence Project offers services such as:
- police trained to deal with family violence
- personal counselling for adults and children
- assistance with developing safety plans
- shelters
- crisis/medical support for sexual assault
- financial counselling
- children's services
- support groups
- outreach services to the community
- legal services
- specialized elder abuse services
- rural outreach services and specialized programs
- all under one roof.
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Short Description
A program run by volunteers and that is NOT a part of the police. Information supplied to police through this community involvement assists in both solving and preventing crime.
While the fastest and most effective way to report a crime is by calling police directly, Crime Stoppers offers a method of reporting that guarantees anonymity.
Callers to Crime Stoppers can neither be asked nor subpoenaed to appear in court when they supply information to Crime Stoppers.
Cash rewards of up to $2000 are offered to persons who call the program with information that leads to an arrest.
Information can be supplied to Crime Stoppers of Niagara through encrypted web tips or phone tips.
Elder Abuse Program: Providing education to the community and cross sector service industry regarding elder abuse, as well as frauds and scams. Providing a connection to community partners that assist with concerns of elder abuse.
While the fastest and most effective way to report a crime is by calling police directly, Crime Stoppers offers a method of reporting that guarantees anonymity.
Callers to Crime Stoppers can neither be asked nor subpoenaed to appear in court when they supply information to Crime Stoppers.
Cash rewards of up to $2000 are offered to persons who call the program with information that leads to an arrest.
Information can be supplied to Crime Stoppers of Niagara through encrypted web tips or phone tips.
Elder Abuse Program: Providing education to the community and cross sector service industry regarding elder abuse, as well as frauds and scams. Providing a connection to community partners that assist with concerns of elder abuse.
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Short Description
Multi-service settlement and community support agency
Community Support
Winter clothing items needed; to make a donation or for more information email Michael Raymond: mraymond@mnsinfo.org
Community Support
- information and referral
- job search workshops, career counseling, public access computers
- EarlyON Child and Family Centre - see separate listing
- free walk-in legal clinic
- free dental clinics -- appointment required
- women's advocacy and supportive services
- form filling: help filling out citizenship or immigration sponsorship forms, social assistance and supportive housing applications or other documents
- settlement services
- translation/interpretation
- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by Achēv -- see separate entry
- practical counselling to at-risk youth as well as other youth
- Homework Club for children in grades 1-8 tutored by supervised secondary school youth
- Clinical Youth Outreach Worker (CYOW) helps "hard-to-reach" youth and their families connect with services in Peel Region; one-on-one counselling and support services to youth, focusing on immediate needs and referring to long-term support services to improve the youth's mental health and well-being
- Youth Outreach Worker (YOW) helps "hard-to-reach" youth and their families connect with services in Malton; raises youth's awareness of available community services, engages them in community programs, and strengthens partnerships among organizations that serve youth
- activities include counseling for seniors who report being the victim of abuse
- elder abuse education and training with an ethno-cultural lens
Winter clothing items needed; to make a donation or for more information email Michael Raymond: mraymond@mnsinfo.org
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Short Description
Adult Day Services
Includes snacks, hot meals and assistance with personal care
Intake, information and referral, case management, crisis intervention, social work, caregiver support, and individual and family counselling
Drop-in programs including fitness, recreation (sewing, woodworking, crafts),educational workshops and wellness seminars
Seniors create and perform short plays on elder abuse prevention and health promotion
Home Support Services
Meals on Wheels (Chinese, western, South Asian and frozen)
Home Help
Personal support and caregiver relief
Supportive Housing
On-site and on-call support services for residents of May Robinson Apartments and Springhurst Manor, with physical or chronic health problems that require consistent monitoring and supervision, includes personal support and emergency response available Monday-Sunday 24 hours
Includes snacks, hot meals and assistance with personal care
- Alzheimer Day Program and Frail Elderly Program
- social and recreation activities
- daily fee
Intake, information and referral, case management, crisis intervention, social work, caregiver support, and individual and family counselling
- education, training and support for individuals caring for frail or disabled family members
- support groups
- information sessions
- advocacy
- assistance in locating health care services, financial benefits and other community resources
Drop-in programs including fitness, recreation (sewing, woodworking, crafts),educational workshops and wellness seminars
- day trips
- activities in English, Portuguese, Vietnamese
- $15 annual membership
Seniors create and perform short plays on elder abuse prevention and health promotion
Home Support Services
Meals on Wheels (Chinese, western, South Asian and frozen)
Home Help
- light housekeeping, laundry, meal preparation, Monday-Friday
- group shopping, transportation for medical appointments and wellness programs
- participates in Toronto Ride
- bathing, dental hygiene, light housekeeping, Monday-Sunday
- friendly visiting, security checks
Personal support and caregiver relief
Supportive Housing
On-site and on-call support services for residents of May Robinson Apartments and Springhurst Manor, with physical or chronic health problems that require consistent monitoring and supervision, includes personal support and emergency response available Monday-Sunday 24 hours
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Unison Health and Community Services, Keele-Rogers
Office: 416-653-5400Crisis: 416-657-3622
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Short Description
COVID19 -- Many services continue to be available to clients by phone (and if necessary, as determined by the Unison provider/staff, in person); call 416-653-5400 for more information
Community Health Centre
For help with Enbridge Gas bills, call 1-855-487-5327
- Legal Services: phone only, 416-653-5400 ext. 1244
- Housing Services: phone only, 416-653-5400 ext. 1306 and leave a message
- Harm Reduction: phone only, 647-999-3094
Community Health Centre
- health services, health promotion
- community services and community development
- Ontario Health Insurance NOT required for general services
- family practice including crisis pregnancy, family planning, management of chronic conditions, prenatal and postnatal care, preventative health care, seniors' health, sexual health
- individual and sexuality counselling, treatment of sexually transmitted diseases
- counselling and case management
- dietitian
- podiatry clinic
- breastfeeding clinic
- child and parenting programs, including Spanish-speaking groups
- Diabetes Education Centre
- harm reduction programs
- seniors programs
- Toronto Public Health dental clinic
- women's programs
- youth programs
- Adult Protective Service program for adults with developmental disabilities
- community kitchen
- client advocacy, crisis referral to shelters
- eviction prevention, information and referral
- housing search
- landlord outreach, negotiation with landlords
- Housing Connections Access Centre, Share the Warmth
- other Home Services -- Rent Bank and Streets to Homes Follow-up Services
For help with Enbridge Gas bills, call 1-855-487-5327
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South Toronto Office / Helena Lam Community Services Centre
Office: 416-585-2013 ; 416-502-2323 Visit Website
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Short Description
COVID-19 -- maintain all essential services including supportive housing, assisted living, home care
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Adult Day Program -- Monday-Friday 9:30 am-3:30 pm, weekday extended hours, Saturday 10 am-3 pm, available in Scarborough and Richmond Hill
Geriatric Assessment & Intervention Network (GAIN) Community Team -- wrap around supported care and services with individualized comprehensive geriatric assessment
Home care services -- home help, homemaking, respite care, palliative care -- fee
Personal Care Program -- for seniors living in the community requiring higher level of care
Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older
- transportation for essential visits
- providing hot meals, frozen meals and food hampers to seniors and people needing isolation
- Transitional Care Centre -- regular service, visits (in person for family and caregiver with appointment)
- also available via phone/virtually -- telephone reassurance, supportive counselling and service coordination
- Family Health Organization, GAIN Community Team
- Adult Day Program --in person and virtual care
- Diabetes Education Program -- assessment, consultation, group education
- Wellness and Community Development Program -- in person and virtual platform
- Vocational Training Centre -- in person and virtual platform
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Adult Day Program -- Monday-Friday 9:30 am-3:30 pm, weekday extended hours, Saturday 10 am-3 pm, available in Scarborough and Richmond Hill
- for persons 55 years and older with special needs, such as physical frailty or mild memory impairment, in need of supervised, structured setting
- social and recreation activities, lunch, snack
- personal care and health related services -- exercise, foot care, physiotherapy, occupational therapy, massage therapy
- transportation available
- individual support and self help group
- public education, seminars, workshops
- information and referral
- individual counselling with nurse, dietitian and social worker
- health and education workshops, seminars
- caregiver education and support
- information and referral
- workshop licensed by Self-Management Resource Centre
- retirement groups
- seniors self help groups
- community, wellness and health education
- caregiver support, volunteer development
- congregate dining -- fee, subsidies available
- transportation -- fee
- referrals, follow up
Geriatric Assessment & Intervention Network (GAIN) Community Team -- wrap around supported care and services with individualized comprehensive geriatric assessment
- intensive case management, personalized care plan
- service navigation
Home care services -- home help, homemaking, respite care, palliative care -- fee
Personal Care Program -- for seniors living in the community requiring higher level of care
- care coordination
- scheduled and unscheduled personal support workers' visit, security check
- health maintenance, nutritional counselling
Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older
- drop-in centre, friendship groups, interest classes, outings
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