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Dial 2-1-1. Our helpline is answered by real people 24/7 and service is available in 150+ languages.
Dial 2-1-1. Our helpline is answered by real people 24/7 and service is available in 150+ languages.
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COVID-19 Update: Library temporarily closed. Visit website for updates and information.
Promotes a focus and visibility for the LGBTQ2IA+ community through partnerships, service, and education. Programs and services include:
Promotes a focus and visibility for the LGBTQ2IA+ community through partnerships, service, and education. Programs and services include:
- library and resource centre
- monthly social gatherings
- volunteer opportunities
- Guelph Pride week
- Winter Pride week
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ARCH - HIV / AIDS Resources & Community Health
Office: 519-763-2255Toll Free Phone: 1-800-282-4505
Fax: 519-763-8125
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COVID-19 Update: HIV testing is not available during the COVID-19 pandemic. Current COVID-19 precautions will remain in place until at least September 2021 for the safety of clients, staff, and the community.
Support Services: counselling for persons living with HIV/AIDS to assess needs and establish a continuum of support service.
Support Services: counselling for persons living with HIV/AIDS to assess needs and establish a continuum of support service.
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ARCH - HIV / AIDS and Transgender Outpatient Care and Treatment Clinic
Office Phone: 519-780-5298Toll Free Phone: 1-877-780-5298
Fax: 519-780-5060
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COVID-19 Update: Operating by appointment only; call or email to book an appointment. Trans community and peer support groups available via chat and online. Visit website for more information.
Clinic services are coordinated with services of ARCH HIV/AIDS Resources and Community Health and with other health and social service agencies.
Clinic services are coordinated with services of ARCH HIV/AIDS Resources and Community Health and with other health and social service agencies.
- client and family-centred
- emphasis on continuum of care
- preventative health care
- services include scheduled appointments with HIV specialist, laboratory, support, counselling, education, consultations for health professionals, complementary therapy
- treatment and monitoring of temporary and chronic health issues for transgender individuals
- hormonal treatment for individuals requiring medical support during transitioning
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Services include:
- maintains an office with resource library
- regular social and educational events
- participates in social justice initiatives
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Guelph Resource Centre for Gender Empowerment and Diversity
Office: 519-824-4120 ext 58559Visit Website
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Volunteer-driven, collective-based resource centre open to people of all genders but prioritizing people who identify as women, transgender non-binary and genderqueer people. Addresses and advocates for anti-oppression issues within a feminist framework through:
- resource library available for browsing and sign-out
- peer support and referrals to other services
- volunteer training and experience
- educational events and workshops
- private space to relax, do work, access support, breastfeed
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The OUTline Online Chat is the University of Guelph's LGBTQ2IA+ resource and support service, specializing in questions related to sexual orientation and gender identity.
This anonymous and confidential service is run by trained volunteers who can discuss coming out, exploring labels, finding resources, and more.
This anonymous and confidential service is run by trained volunteers who can discuss coming out, exploring labels, finding resources, and more.
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Friends of Dorothy Bowling League
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A social bowling league for the Lesbian, Gay, Bisexual, and Transgender community within Waterloo Region and surrounding area. Allies and friends are always welcome as well.
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| This group provides facilitated support, social and leadership opportunities for youth. This youth group is a collaboration between the OK2BME program at KW Counselling Services, Idea Exchange and the City of Cambridge. The group is facilitated by trained, supportive, LGBTQ2+ and allied professionals. |
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A space for young (16-19) LGBTQ2+ people to come together and hone their own leadership skills, see ideas come to life and contribute to the community.
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OK2BME is a set of free, confidential services for kids and teens wondering about their sexuality or gender identity. They may identify as lesbian, gay, bisexual, transgender, gender-variant, or they may just have questions. It includes therapeutic counselling for individuals, couples and families as well as a bi-weekly drop-in Youth Group. OK2BME offers public education, training and consultation on diversity and issues facing the LGBTQ2+ population.
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A social and recreational group for LGBTQ2+ youth ages 12-18. This group provides facilitated support and social opportunities for youth.
NOTE: This group is takes place alternating between in-person and virtual. Find the schedule and sign up to attend individual groups at https://www.facebook.com/OK2BMEca/
NOTE: This group is takes place alternating between in-person and virtual. Find the schedule and sign up to attend individual groups at https://www.facebook.com/OK2BMEca/
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A space for young (15-18) LGBTQ2+ people to come together and hone their leadership skills, and socialize with one another.
NOTE: This group is taking place virtually during the pandemic. Visit https://ok2bme.ca/events/ to see the schedule and sign up to attend.
NOTE: This group is taking place virtually during the pandemic. Visit https://ok2bme.ca/events/ to see the schedule and sign up to attend.
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Creating space for the LGBTQ community at Wilfrid Laurier University
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Glow is the oldest continually-running university-based 2SLGBTQ+ group in Canada. Run entirely by dedicated student volunteers, Glow promotes a healthy attitude towards all sexual orientations and gender identities on the UWaterloo campus by providing a wide variety of peer support, social events, advocacy work, and resources.
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PFLAG Canada supports, educates and provides resources to all individuals with questions or concerns regarding issues of sexual orientation, gender identity and gender expression.
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The Waterloo Region Rainbow Coalition (WRRC) is a volunteer-based community association that acts as a central hub for the local Rainbow community. WRRC brings together various stakeholders from across the Region.
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This group is a resource for anyone that identifies as transmasculine, happening virtually during the pandemic.
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Transgender Non-Binary Peer Support Group
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This group is a resource for anyone that identifies as transgender non-binary
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| Social drop-in for the 2SLGBTQ+ community |
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Social and discussion group for older 2SLGTBQ+-identified adults. Meeting both in-person and virtually. Check the calendar for details https://www.ourspectrum.com/events/
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This group is a resource for anyone that identifies within the trans/gender variant umbrella, including but not limited to: transgender, transsexual, genderqueer, gender fluid, non-binary, genderless, agender, non-gendered, third gender, two spirit, bigender, transman, transwoman, neutrois, questioning and beyond.Meeting both in-person and virtually
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SPECTRUM - Waterloo Region's Rainbow Community Space
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| A drop-in and resource centre for the 2SLGBTQ+ community. |
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Individual, Couple, and Family Counselling
Burlington 905-637-5256 ;
Oakville 905-845-3811 Visit Website
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Short Description
Offers many different types of counselling for people who are experiencing personal and family problems
* available in-person, by video or by phone (as clinically appropriate)
Individual counselling for people who are experiencing issues including:
* depression
* anxiety
* loneliness
* feelings of being overwhelmed
* grief
* job loss
* alcohol or drug abuse
* chronic illness
Counselling for people who may be questioning their sexual orientation or adjustment issues * counselling for gay, lesbian or bisexual issues
Couple counselling for couples who want to work on:
* strengthening their relationship
* improving communication
* problem solving
* parenting
* conflict management
* available to heterosexual or same sex couples
Family counselling for those dealing with a number of issues affecting families including:
* depression
* loss of a family member
* effective methods of disciplining
* substance abuse
* school problems
* problems with authority
* parenting
* issues with aging parents
* separation & divorce
* available in-person, by video or by phone (as clinically appropriate)
Individual counselling for people who are experiencing issues including:
* depression
* anxiety
* loneliness
* feelings of being overwhelmed
* grief
* job loss
* alcohol or drug abuse
* chronic illness
Counselling for people who may be questioning their sexual orientation or adjustment issues * counselling for gay, lesbian or bisexual issues
Couple counselling for couples who want to work on:
* strengthening their relationship
* improving communication
* problem solving
* parenting
* conflict management
* available to heterosexual or same sex couples
Family counselling for those dealing with a number of issues affecting families including:
* depression
* loss of a family member
* effective methods of disciplining
* substance abuse
* school problems
* problems with authority
* parenting
* issues with aging parents
* separation & divorce
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Short Description
- Peer Support Meetings
- LGBTQ2SIA+ Workplace Inclusion Training
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How to Find - Crisis and Distress Services
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This is a general overview of Crisis & Distress resources, serving Halton region
- for a larger list of resources available, visit General Crisis Intervention Hotlines or Distress Phone Lines
- for emergency shelters in Halton and surrounding area, see here
In an emergency call 9-1-1 for police, fire and/or ambulance
Other three-digit (N11) helplines serving Halton
- 811 - Health Care Information & Service Navigation Assistance (Health Connect Ontario)
- 711 - Telecommunications Relay Service (TRS, relay service, IP-relay)
- 611 - Telephone Service Provider
- 511 - Provincial Road Conditions & Tow Truck Services, in restricted Tow Zones (Ontario 511)
- 411 - Commercial & Residential Directory Assistance (YellowPages)
- 311 - Regional Services Intake & Information, Public & Family Health Information Line (Access Halton)
- 211 - Community Information, Resource & Service Navigation (Ontario 211)
General Crisis & Distress
YOUTH (17 yrs & younger)
ROCK (Reach Out Centre for Kids)
- 905-878-9785
- for children and youth in crisis, and caregivers/community members
- more information
ADULTS (16 yrs & older)
COAST (Crisis Outreach and Support Team)
- 1-877-825-9011
- telephone support and mobile intervention program for those who are in crisis and have a mental health concern
- more information
ALL AGES
Distress Centre Halton
- Oakville: 905-849-4541
- Burlington: 905-681-1488
- North Halton: 905-877-1211
- Hamilton: 905-561-5800
- more information
Wellness Together Canada
- Adults: 1-866-585-0445 or text WELLNESS to 741741
- Youth: 1-888-668-6810 or text WELLNESS to 686868
- PocketWell App
- many online resources
- more information
Addiction & Gambling
ConnexOntario
- 1-866-531-2600 or text CONNEX to 247247
- online chat
- access to addiction, mental health and problem gambling services
- more information
Caregivers
Ontario Caregiver Organization
- Toll free helpline 1-833-416-2273 (CARE)
- supports Ontario's caregivers by being the one point of contact for information about existing services and supports
- online chat
- peer and community support groups
- more information
Children and Youth Mental Health
One Stop Talk (available Mon-Fri 12 noon-8 pm & Sat 12 noon-4 pm)
- 1-855-416-8255
- connect directly with a counsellor through online chat, video and voice
- offers children, youth (within 18 years of age) and their families immediate access to free mental health support through single session counselling and ensures direct referral to additional service when needed
- services are provided through an integrated network of infant, child and youth mental health agencies across Ontario
- more information
Kids Help Phone
- 1-800-668-6868 or text CONNECT to 686868
- online chat
- bilingual help-line provides free counselling, information and referral on anonymous basis to children and youth
- ages 5-30
- more information
Good2Talk (post-secondary school students)
- 1-866-925-5454
- provides information and referrals about services and supports for mental health, addictions and well-being on and off campus or speak anonymously with a professional counsellor
- more information
Naseeha (available daily, 12 noon-12 midnight)
- Helpline and Text line: 1-866-627-3342
- Muslim youth helpline serving Muslim and non-Muslim youth across North America
- a safe zone for youths and individuals to talk and get the help they need
- provides workshops, web therapy sessions, and phone & texting mental health support
- more information
First Responders
Boots on the Ground
- Toll free 1-833-677-2668
- peer support for first responders
- services offered to retired and serving police officers, firefighters, EMS and corrections officers across the province
- able to provide in person peer support 24/7 in the GTA
- more information
Indigenous peoples
Hope for Wellness Helpline
- 1-855-242-3310
- online chat
- a mental health helpline, telephone or online chat, for Indigenous peoples
- provides immediate, culturally relevant crisis counselling support
- refers callers to additional supports if needed
- more information
TALK4HEALING
- Helpline and Text line: 1-855-554-4325 (1-855-554-HEAL)
- online chat
- 24/7 help, support and resources for Indigenous women, by Indigenous women, all across Ontario
- services in 14 Indigenous languages
- more information
Indian Residential Schools Crisis Line
- 1-866-925-4419
- immediate and culturally appropriate counselling supports to former students who are experiencing distress
- more information
2SLGBTQ+
LGBT YouthLine (available Sun to Fri, 4 pm-9:30 pm)
- Text 647-694-4275
- email: helpline@youthline.ca
- online chat
- peer support by email, text and online chat
- information and referral
- anonymous and confidential
- Youth Line blog
- referral database of LGBTQ+ youth services
- more information
Trans Lifeline (available daily 5 pm-1 am)
- Toll free 1-877-330-6366
- a hot-line that is staffed by transgender people for transgender people in crisis
- based out of the USA
- more information
Veterans
Veterans Affairs Canada Assistance Service
- Toll free 1-800-268-7708
- TTY 1-800-567-5803
- psychological support for veterans, former RCMP members, their families and caregivers
- more information
VETS (Veterans Emergency Transition Services) Canada
- 1-888-228-3871
- for Canadian veterans who are in crisis, at risk of becoming homeless or are homeless and their family members
- more information
Sexual Assault and Domestic/Family Violence
YOUTH
Child Abuse and Neglect Reporting (see full listing here)
For children in need of care/protection, report to either:
- Halton Children's Aid Society toll free 1-866-607-5437
- Halton Regional Police Service, Child Abuse and Sexual Assault Bureau at (non-emergency) 905-825-4747 ext 8970
ADULTS
Halton Womens Place
- South Halton: 905-332-7892
- North Halton: 905-878-8555
- 24 hour crisis lines and shelter for abused women and their dependent children, emergency transportation to shelter available
- more information
SAVIS (Sexual Assault and Violence Intervention Services)
- 24 hour crisis line: 905-875-1555
- 24 hour anti-human trafficking crisis support line: 289-837-3999
- free individual counselling for ages 14 and up
- support services for friends and family members
- advocacy, support and accompaniment to Nina's Place, the police station and court
- more information
Femaide
- 1-877-336-2433 (1-877-FEMAIDE)
- provincial crisis line and confidential services for Francophone women who are victims or survivors of any form of violence or are in distress
- crisis intervention, support and referral to community agencies
- more information
Assaulted Women's Helpline
- 1-866-863-0511 or text #SAFE (#7233) on your Bell, Rogers, Fido or Telus mobile phone
- telephone crisis counselling, emotional support, information and referrals to emergency shelters, legal information and community services
- ages 16 and up
- more information
Seniors Safety Line
- 1-866-299-1011
- 24 hour crisis and support line for seniors in Ontario who have experienced any type of abuse or neglect
- more information
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