Searching for Consumer Protection / Complaints

• Protects the safety of the food supply
• Responsible for the control of reportable animal diseases
• Certifies the import and export of animals and animal products
• Responsible for plant health
• Responds to food health hazard complaints

• regulates the practice and conduct of traditional Chinese practitioners (TCM) and acupuncturists by setting regulations, standards, policies and guidelines
• ensures that only qualified professionals meeting entry-to-practice requirements can practise or use protected titles: Traditional Chinese Medicine Practitioner or Acupuncturist and the professional designations of R.TCMP and R.Ac
• develops programs to improve members' skill, knowledge and judgement; offers practice guidance and support to members
• investigates complaints against members and disciplines where necessary
• promotes inter-professional collaboration

• maintains a searchable public register of TCM practitioners and acupuncturists
• assists public with information about the profession and members

• Licence new home builders and vendors
• Ensure that builders abide by the legislation
• Educate new home buyers about their warranty rights
• Protect consumers when builders fail to fulfil their warranty obligations
• Resolve disputes about warranty coverage
• Investigates illegal building practices
• Promote high standards of new home construction

• regulates and licenses casino gaming, charitable gaming, lotteries and horse racing
• addresses complaints about licensed establishments
• regulates privately run recreational cannabis stores in Ontario

• funeral, transfer service, cemetery and crematorium sectors
• inspects and licenses funeral establishments, transfer services, cemeteries and crematoriums
• licensing of cemetery and crematorium operators
• cemetery and crematorium sales representatives
• funeral directors and preplanners
• transfer service operators and sales representatives
• receives and investigates complaints
• inspects trust funds for prepaid funerals
• administers provisions of the Funeral, Burial and Cremation Services Act on behalf of Ontario Ministry of Government and Consumer Services

• regulates industry practices, companies, agents and adjusters
• protects interests of consumers, receives complaints
• dispute resolution services
• arm's length agency of Ontario Ministry of Finance

• provides compensation to people injured in automobile accidents when no automobile insurance exists to respond to the claim

• responds to consumer inquiries and complaints
• provide accurate information and guidance on industry standards and practices
• provide a fair and balanced opportunity for both the consumer and the Member Company insurer to make presentations and to present documentation and information

• online safety awareness information on amusement rides, ski lifts, fuel, escalators and seasonal issues
• videos

• on amusement devices, boilers and pressure vessels, elevating devices, fuels, operating engineers, passenger ropeways (ski lifts), and upholstered and stuffed articles

• administers the certification of occupations regulated under the Act

• facilitates and mediates discussion of complaints regarding potential or actual misconduct prior to formalized process
• does not investigate, adjudicate or arbitrate claims

A toll-free government service concerning long-term care homes and Home and Community Care Support Services (HCCSS) in Ontario * handles concerns and registers complaints about long-term care homes and HCCSS * initial calls are answered by ACTION Line staff * callers can also have their complaints forwarded to an Independent Complaints Facilitators (ICF)

• not declaring all income
• creating false expenses or tax deductions
• taking cash under the table
• not filing tax returns when required
• setting up a fake business to claim losses and reduce taxe
• businesses not remitting proper source deductions
• falsely claiming tax benefits or credits
• creating false or deceptive documents or records
• charities making profits from non-charitable activities
• individuals receiving the Canada Emergency Response Benefit (CERB) or the Canada Emergency Student Benefit (CESB) who do not meet the eligibility criteria
• businesses or charities that are misusing the Canada Emergency Wage Subsidy (CEWS)
• individuals receiving the Canada Recover Benefit (CRB), the Canada Recovery Sickness Benefit (CRSB), or the Canada Recovery Caregiving Benefit (CRCB) who do not meet the eligibility criteria
• businesses, charities, or non-profits that are misusing the Canada Emergency Rent Subsidy (CERS)

• has jurisdiction over municipal, regional and provincial police officers in Ontario, as well as special constables employed by the Niagara Parks Commission and peace officers with the Legislative Protective Service, anyone the SIU is mandated to investigate is referred to as an 'official'
• investigates incidents involving officials where there is a serious injury, death, allegation of sexual assault or discharge of a firearm by an official at a person
• objective of every investigation is to determine whether there is evidence of criminal wrongdoing on the part of the official

• low-volume, small business customers are also protected by the ban
• the OEB is calling on distributors to be more flexible on arrears payment arrangements

• apply through your local utility, applications reopened on October 16, 2020 and residential customers do not need to be unemployed to apply
• for information COVID19 Energy Assistance Program

• investigates potential violations and enforces regulations
• regulates rates charged to customers and regulates rebates to consumers
• online inquiry and complaint forms
• online energy industry information and resources including lists of licensed gas marketers and electricity retailers, and bill calculators for electricity or natural gas usage
• Help for Low Income consumers -- summary of programs, www.oeb.ca/rates-and-your-bill/help-low-income-consumers
• consumer newsletters and brochures

• electricity providers are required to reconnect customers without power before the start of the disconnection ban period and waive any charges due to reconnection, including Collection of Accounts service fees
• for more details www.oeb.ca/newsroom/2017/ban-disconnection-homes-winter-customers-electricity-distributors-frequently-asked

• affordabilityfund.org

• answers consumers' inquiries
• mediates complaints arising from purchases from registered travel agencies
• claims against the Ontario Travel Compensation Fund
• cessation of an airline or cruise line

• brings concerns to the attention of the general public, works with the Ministry of Health and Long-Term Care on the compliance of long-term care homes to the regulations for the operation of the home, and the care and safety of residents
• works with Health Quality Ontario with ongoing initiatives for improving the quality of care given to residents provides information to relatives of residents in long-term care facilities concerning residents' rights and responsibilities under government legislation
• helps families advocate on behalf of their relatives in long-term care facilities

• enforces Motor Vehicle Dealers Act (MVDA) on behalf of Ministry of Government and Consumer Services
• ensures registration of dealers and salespersons
• inspects dealerships
• receives consumer complaints
• conducts investigations and prosecutions
• administers the Motor Vehicle Dealers Compensation Fund
• consumer outreach and education

• sets standards for certification and licensing
• investigates complaints about real estates agents and brokers