Searching for In-person Crisis Services

• Offers on-site early intervention and crisis intervention
• Provides needs assessment, safety planning and referrals to community services
• Offers enhanced support for vulnerable victims
• Provides assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+)

Provides assistance with emergency expenses related to the eligible incident, including:

• home safety
• accommodation
• meals
• transportation
• basic necessities
• dependent care costs
• counselling
• traditional Indigenous health services
• cellular phones
• vision care
• dental care
• aids for victims with disabilities
• interpretation services
• crime scene cleanup
• government/medical documents
• funeral expenses

Additional assistance for victims of human trafficking includes:

• storage locker
• tattoo removal
• treatment at a recovery facility

Note: No direct reimbursement to victims for above supports


Financial support also available for:

• victims who sustained serious physical injuries during a crime
• parents of child homicide victims
• spouses of homicide victims

• Refers children and youth to the Child and Family Centre after an initial crisis assessment by Health Sciences North Crisis Intervention Services and the individual's consent
• Works as a partnership with the Canadian Mental Health Association (CMHA), Health Sciences North, and the Greater Sudbury Police Service

Note: Counselling services through the Child and Family Centre are time-limited

Provides 24-hour victim support services to adults experiencing immediate, intimate partner violence and sexual assault

These services include:

• Community liaison
• Court testimony
• Forensic documentation and photography
• Individual or group counselling
• Medical assessment and treatment
• Pregnancy testing
• Safety planning and risk assessment
• Sexually Transmitted Infection assessment and treatment

99 bed capacity hospital with 24 hour emergency care services, as well as inpatient and outpatient services

Diagnostic and Therapeutic Services:

• Cardiac rehabilitation
• Diagnostic Imaging (x-ray, ultrasound, mammography, Ontario Breast Screening Program)
• ECG and Respiratory Therapy
• Laboratory
• Rehabilitation (Physiotherapy, Occupational Therapy and Speech Language Pathology)

Outpatient Services:

• Ambulatory services (hosts regular clinics such as cardiology, urology, nephrology, pediatric, gynecology, sleep labs, psychiatric clinics)
• Clinical nutrition
• Diabetes management
• Oncology

Crisis Intervention

• Provides in-person crisis intervention
• Offers assessment, crisis counselling, advocacy, and referrals to community agencies

• Offers on-site early intervention and crisis intervention
• Provides needs assessment, safety planning and referrals to community services
• Offers enhanced support for vulnerable victims
• Provides assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+)

Provides assistance with emergency expenses related to the eligible incident, including:

• home safety
• accommodation
• meals
• transportation
• basic necessities
• dependent care costs
• counselling
• traditional Indigenous health services
• cellular phones
• vision care
• dental care
• aids for victims with disabilities
• interpretation services
• crime scene cleanup
• government/medical documents
• funeral expenses

Additional assistance for victims of human trafficking includes:

• storage locker
• tattoo removal
• treatment at a recovery facility

Note: No direct reimbursement to victims for above supports

Financial support also available for:

• victims who sustained serious physical injuries during a crime
• parents of child homicide victims
• spouses of homicide victims

• Provides wraparound, confidential care for individuals who have experienced sexual and/or domestic violence at any time in their lives
• Works in conjunction with a multi-disciplinary team including cultural supports
• Supports survivors at every stage of the healing journey using a holistic approach and traditional Indigenous healing methods

Provides the following services:

• Initial assessments
• Supportive and stabilization counselling
• Trauma based treatment intervention
• Advocacy, system navigation and case management support

Immediate services and support for victims of sexual assault/domestic violence include:

• Crisis intervention and emotional support
• Testing and treatment for Sexually Transmitted Infections (STIs) including HIV Post-Exposure Prophylaxis
• Emergency contraceptive options such as the morning-after pill
• Risk assessment and safety planning
• Referrals to community agencies for additional support

• Provides individualized 24 hour emergency service to victims and survivors of sexual assault and/or domestic violence
• Provides emergency medical assessment and treatment

Provides initial emergency care only with the patient's informed consent, and may include all or part of the following:

• Assessment and treatment of injuries
• Testing/treatment/prevention of sexually transmitted infections (STI), including HIV
• Emergency contraceptives
• Reassurance and emotional support
• Collection of forensic evidence including photographs
• Risk assessment and safety planning
• Referral for medical follow-up
• Referral to appropriate social agencies
• Referral to shelter and or other relevant community resources
• Police involvement, at victims request
• Storage of forensic evidence for up to six months if the patient is uncertain about involving the authorities

• Provides mental health and addictions counselling and services
• Provides intake and subsequent treatment plan for each participant
• Coordinates monthly appointments with Dr Dressler's office (former methadone clinic in Little Current) via Ontario Telemedicine Network (OTN)
• Coordinates consultations with visiting professionals such as Psychiatrist, Psychologist and Aboriginal Mental Health and Addictions Child & Youth Worker
• Offers both traditional and western forms of intervention services

Direct clinical interventions offered include:

• Administration of Suboxone treatments
• Advocacy and support
• Assessment of regular urine testing
• Clinical assessments
• Counselling for individuals, couples and families
• Crisis intervention
• Referrals to more specialized treatments

Indirect interventions can include:

• Community based prevention activities
• Mental health promotion
• Public education and awareness

• Provides support to individuals and families who are homeless or at imminent risk of becoming homeless due to a crisis situation
• Addresses the immediate crisis and stabilizes the household
• Identifies areas of concern where an individual or family may require additional supports
• Serves as the entry point for all other services

Offers the following services:

Housing sustainability plan

• An assessment is completed to determine the current housing and financial status of the household and the short and long-term interventions and resources required to stabilize the household

Advocacy

• Works with individuals, families and partner agencies to find alternate solutions to resolve conflicts that do not always involve the need for funding

Imminent Housing acquisition and stabilization

• Targets individuals who have been released from the hospital, detoxification programs, or the justice system
• Provides immediate housing and stabilization tools, such as prescriptions, food, and household starter packs

Rent Arrears

• Can only be accessed once the Community Homelessness Prevention Initiative (CHPI) has been exhausted
• Individuals and families can access on a sliding scale up to two months of rent arrears

Community Housing Guarantee Program

• Ensures landlords receive last months rent in order to provide an incentive to house individuals and families who are in difficult financial situations but require housing

Landlord Liaison

• Liaises with public and private landlords to help individuals or families who are at risk of eviction either remain housed or find and secure housing

Vacancy List

• Responsible for producing a daily Vacancy List and distributing it to partners across the District

Energy Fund

• Provides intervention prior to the disconnection of utilities in order to save money and avoid shelter stays and large deposit requirements

Housing success Facilitators

• Facilitators respond to crisis intervention requests and take part in crisis assessments where expertise is required to ensure the best support services are utilized

Immediate Stabilization Tool-Kit

• Provides households with items that ensure a house remains functional, such as appliances, prescriptions, and household starter packs

Hoarding Response Team

• Responds to suspected cases of hoarding, only when the local fire department has been contacted

• Offers on-site early intervention and crisis intervention
• Provides needs assessment, safety planning and referrals to community services
• Offers enhanced support for vulnerable victims
• Provides assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+)

Provides assistance with emergency expenses related to the eligible incident, including:

• home safety
• accommodation
• meals
• transportation
• basic necessities
• dependent care costs
• counselling
• traditional Indigenous health services
• cellular phones
• vision care
• dental care
• aids for victims with disabilities
• interpretation services
• crime scene cleanup
• government/medical documents
• funeral expenses

Additional assistance for victims of human trafficking includes:

• storage locker
• tattoo removal
• treatment at a recovery facility

Note: No direct reimbursement to victims for above supports

Financial support also available for:

• victims who sustained serious physical injuries during a crime
• parents of child homicide victims
• spouses of homicide victims

On-site early intervention and crisis intervention, needs assessment, safety planning, referrals to community services, enhanced support for vulnerable victims, assistance with applications to VQRP+.

Victim Quick Response Program+ (VQRP+) --

• assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aid for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
• additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
• no direct reimbursement to victims for support listed above
• financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims

Family Court Support Worker Program --

• information on the family court process
• assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid)
• referral to specialized services and supports in the community
• safety planning
• court accompaniment to proceedings when appropriate

• Offers on-site early intervention and crisis intervention
• Provides needs assessment, safety planning and referrals to community services
• Offers enhanced support for vulnerable victims
• Provides assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+)

Provides assistance with emergency expenses related to the eligible incident, including:

• home safety
• accommodation
• meals
• transportation
• basic necessities
• dependent care costs
• counselling
• traditional Indigenous health services
• cellular phones
• vision care
• dental care
• aids for victims with disabilities
• interpretation services
• crime scene cleanup
• government/medical documents
• funeral expenses

Additional assistance for victims of human trafficking includes:

• storage locker
• tattoo removal
• treatment at a recovery facility

Note: No direct reimbursement to victims for above supports

Financial support also available for:

• victims who sustained serious physical injuries during a crime
• parents of child homicide victims
• spouses of homicide victims

• Provides immediate crisis assessment, intervention, referrals and follow-up
• Operates a 24-hour crisis hot line
• Provides immediate on site intervention or telephone assistance
• Contacts police when deemed necessary
• Ensures individuals receive support and assistance to secure their safety
• Provides advocacy on behalf of individuals and families dealing with various agencies
• Provides information and referrals to appropriate resources and services

Mobile Crisis Response

• Assists in person with a serious mental illness in acute distress or situational crisis
• Meets at an alternate safe location that best meets the individuals needs
• Arranges meeting family members at centre or agreed upon location to discuss possible crisis resolutions

LOCAL CMHA BRANCH SERVICES DURING COVID-19

CMHA branches are open but many are offering alternative service delivery at this time
Service delivery may be provided:

• in person
• by phone

or in the following virtual ways:

• PCVC - Personal computer video conferencing
• OTN - Ontario Telemedicine Network
• ZOOM - Video/web conferencing platform

Please note: CMHA branch offerings are subject to change in response to the ongoing developments of COVID-19. The website below will reflect the most accurate and current information.

Follow this link to determine how service delivery is being provided by choosing the appropriate CMHA location from the website's drop down list.

• Provides immediate crisis assessment, intervention, referrals and follow-up
• Operates a 24-hour crisis hot line
• Provides immediate on site intervention or telephone assistance
• Contacts police when deemed necessary
• Ensures individuals receive support and assistance to secure their safety
• Provides advocacy on behalf of individuals and families dealing with various agencies
• Provides information and referrals to appropriate resources and services

Mobile Crisis Response

• Assists in person with a serious mental illness in acute distress or situational crisis
• Meets at an alternate safe location that best meets the individuals needs
• Arranges meeting family members at centre or agreed upon location to discuss possible crisis resolutions

LOCAL CMHA BRANCH SERVICES DURING COVID-19

CMHA branches are open but many are offering alternative service delivery at this time
Service delivery may be provided:

• in person
• by phone

or in the following virtual ways:

• PCVC - Personal computer video conferencing
• OTN - Ontario Telemedicine Network
• ZOOM - Video/web conferencing platform

Please note: CMHA branch offerings are subject to change in response to the ongoing developments of COVID-19. The website below will reflect the most accurate and current information.

Follow this link to determine how service delivery is being provided by choosing the appropriate CMHA location from the website's drop down list.

• Offers on-site early intervention and crisis intervention
• Provides needs assessment, safety planning and referrals to community services
• Offers enhanced support for vulnerable victims
• Provides assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+)

Provides assistance with emergency expenses related to the eligible incident, including:

• home safety
• accommodation
• meals
• transportation
• basic necessities
• dependent care costs
• counselling
• traditional Indigenous health services
• cellular phones
• vision care
• dental care
• aids for victims with disabilities
• interpretation services
• crime scene cleanup
• government/medical documents
• funeral expenses

Additional assistance for victims of human trafficking includes:

• storage locker
• tattoo removal
• treatment at a recovery facility

Note: No direct reimbursement to victims for above supports

Financial support also available for:

• victims who sustained serious physical injuries during a crime
• parents of child homicide victims
• spouses of homicide victims

COVID19 In-person and virtual services available; phone and virtual counselling to frontline health workers and their families, and others members of the public, in Ontario; also assists permanent residents, convention refugees, student visa and work permit holders with Employment Insurance (EI)and Canada Emergency Resource Benefit (CERB) applications

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Linguistically and culturally sensitive counselling and settlement services for individuals and families

Counselling and Psychotherapy
Individual, group, couple, marital and family counselling and mental health psychotherapy, for issues such as elder abuse, family violence, wife assault, male batterers, incest, sexual assault, offenders, bereavement, problem gambling, substance abuse; crisis intervention; referrals to community partners as necessary

• consultation for human service providers
• satellite offices (limited hours, by appointment only) in Toronto (602 Queen St W), Markham (5665 14th Ave), Mississauga (720 Burnhamthorpe Rd W, Unit 2), and Unionville (600 Village Pkwy)

Family programs, including parenting and family life education, and youth counselling and leadership development

Partner Assault Response (PAR)
12 week group education and counselling program on domestic violence and non-abusive ways of resolving conflict

• victims/partners of the offender provided with support including safety planning, referrals to community resources, and information on offender's progress
• group counselling in Cantonese, Mandarin and Vietnamese

Settlement Program
Orientation, needs and eligibility assessments, interpretation and translation; information and referral topics include immigration, issues of concern to refugees and foreign domestic workers, citizenship, social assistance benefits, legal aid, housing, child care, English classes, and education and employment training

• computer access
• job search and employment counselling
• assistance in accessing services

Housing and Transitional Support Program
Counselling, information and referrals, crisis intervention and case management for women who have experienced violence, and their children

• community services information on issues such as housing, legal, financial, health care, immigration, children's services
• settlement support including assistance setting up safety plan, ongoing counselling and support

COVID19 -- Call main hospital switchboard or visit website to find updates to current screening and visiting policies


Pediatric acute care hospital

• dental clinic, physician referral required
• emergency department, see separate entry
• classroom for children with epilepsy in elementary school struggling with school or who learn differently from peers
• psychiatry

International Patient Office-- 416-813-7654 ext. 428917

• for children who need medical care not available in their own country
• Herbie Fund -- provides financial support for children from around the world requiring treatment not available in their own countries to receive surgical care at SickKids in Toronto

SCAN (Suspected Child Abuse and Neglect) Program-- 416-813-6275, Monday-Friday 9 am-5 pm 416-813-7500 after hours - ask to be put through to the SCAN Team

• assessment of child abuse and neglect
• care and support for children and teenagers who may have been mistreated
• referrals for parents/guardians
• consultation for medical professionals and community workers regarding child abuse and neglect

Lotus Health -- Call or text 437-226-3579, responses within one business day; for urgent concerns call 416-813-7500 and request that SCAN be paged

• health and advocacy program for children and youth under the age of 18 years who have experienced, are currently experiencing, or may be at risk of experiencing commercial sexual exploitation or trafficking
• coordinated approach to care

Ontario Poison Centre -- see separate entry

SickKids Centre for Community Mental Health (formerly Hincks-Dellcrest Centre) -- see separate entries

Francophone helpline for women

• crisis intervention
• support and referral to community agencies
• confidential calls

COVID-19 (9 Jun 2020) Tungasuvvingat Inuit Food Bank is open for Inuk in need of food support. * Contact TI worker for details or call Paulina at 613-857-1709. * All TI non-essential services programming are suspended until further notice. Mamisarvik Healing Centre is an essential service for the participants. * This information is regularly updated on their Facebook page.

Community centre that provides services adapted to the needs of Inuit clients

The Family Well-Being Program (1071 Richmond Rd): Prevention-focused, culturally-responsive supports to promote healthy communities * supports families to heal from the effects of intergenerational trauma, reduce violence * addresses the over-representation of Indigenous children and youth in child welfare and youth justice systems Child development and nutrition * cultural development and retention * parenting and care-taking skills * community development * pre and postnatal program

Youth Program (1071 Richmond Rd, 297 Savard): Various programs that promote Inuit culture and language * life skills education * promotes exercise * provides alternatives to negative environments

Counselling Services: assists clients with day to day personal and emotion struggles * Inuit Residential School Program provides support to former IRS students and their families.

Community Support Program, Drop In (297 Savard Ave): supportive environment attempting to duplicate the community spirit and cultural surrounding of the Inuit homelands * socialization opportunities * settlement services, housing assistance and information and referral to legal, medical and social services * Interpretation services and assistance in obtaining non-insured health benefits * weekly Inuit women's healing circle * men's group and Community Kitchen, Weekly Food Bank

Housing Support Services (297 Savard Ave): housing-based case management program for clients who are chronically or episodically homeless * general Housing assistance * crisis intervention services

Inuit Court and Justice Programs (604 Laurier West): offers supports to Inuit involved with the legal system. Restorative Justice model and Gladue Services

Exiting Sex Trade/Anti Human Trafficking Program (604 Laurier West): offers support to Inuit involved in the sex trade being trafficked or at risk in a harm reduction model

Employment Services (1071 Richmond Rd): assistance with writing resumes, cover letters, finding employment or training assists in the removal of barriers in the road to long-term employment

Cultural Programming : Cultural events and activities throughout the year * Inuit craft workshops * Elders Tea