Searching for Community Information

Major Services:
* operates a free and confidential telephone information and referral service providing individuals and organizations with current information on services available for residents of Halton Hills
* provides information on: government services and agencies * social service organizations * support groups * health education and support* legal services* financial assistance * housing and landlord tenant issues * recreation * hobby and interest groups * cultural activities
* maintains a walk-in centre that provides free verbal information and referral, houses a large display of free pamphlets, flyers, newspapers, newsletters and brochures and maintains a community notice board
* provides a large variety of directories and various lists of community organizations
* in cooperation with the other Halton information centres, makes available the Halton Community Services Directory
* Halton Community Services Directory is a directory of approximately 4,000 listings pertaining to non-profit and government organizations providing services in the Halton area * the directory contains the names, addresses, phone numbers and a listing of major services or programs * the directory is available via the Internet and at all library branches
* Information Halton Hills is a member of Halton Information Providers (HIP), the purpose of which is to support the needs of the residents of Halton Region by maintaining consistent and credible standards of community and human service information
* Information Halton Hills is also a member of the Community Information Online Consortium (CIOC), a consortium of information providers who are using the software which the Halton Information Providers and the Halton libraries designed and developed

For support call Crisis Line 905-459-7777 (Brampton, Mississauga), 1-877-298-5444 (Caledon) Mon-Sun 24 hours, or send text to 45645 Mon-Sun 4 pm-12 midnight

Telephone response to persons in need of immediate emotional support, crisis intervention or suicide prevention, including links to other emergency services or professional help as appropriate; support available on a variety of issues

• emotional distress
• marginalization and/or social isolation
• family violence
• mental health crisis
• risk of suicide
• addictions
• mental and physical health concerns

​Support line for callers from Black, African and Caribbean communities in Peel

• culturally-appropriate community information and referrals
• referrals to professional counsellors where clinical intervention is requested or required
• confidential

Family Zone -- family building activities, life skills and educational workshops for Food bank families


Youth Dimensions -- volunteer opportunities for at risk youth to develop personal skills and community engagement


Individuals Conquering Addictions Now (ICAN) -- one on one recovery support for individuals facing addictions

Pre-employment support services -- assistance with job search, resume writing, developing references, volunteer placements

• access to computers and telephone

Choices Retreat -- fee for service program for Peel students to raise awareness on the issues of hunger, poverty, and homelessness through educational and interactive activities


Information and referral * summer camp for low income children * intergenerational mentoring between seniors and at risk families * workshops on the prevention and management of diet related illnesses * Holiday Hampers for needy families, with donated food, toys and clothing

Arranges in-home or school-based health and social services, and placement in long term care homes

• service coordination
• information and referral for related community services

Access to health care support at home, at school or in the community * Care Coordinators work with people in the community or leaving hospital to determine what help is needed and arrange for care * care is provided in community settings such as the home, school, residential facility or nursing community clinic * provides information about other community services and refers when appropriate

Services available to eligible patients may include:

• nursing
• nurse practitioner
• personal support
• physiotherapy and occupational therapy
• speech and language therapy
• social work
• nutrition and food counselling (dietitians)
• palliative care
• medical supplies and equipment
• access to long-term care homes
• access to supported living (adult day programs, supportive housing, retirement homes and assisted living)
• health support in the school
• specialized services for people living with specific health conditions
• referral to other community supports

Information and Referral - thehealthline.ca provides online access to health care information and services in Ontario, or call the referral phone service at 310-2222 - in English or 310-2272 - in French

Children's Health Services - Special health services for children in both the home and school environment * supports children when health care provision is essential to a student's participation and development in school programs * services are provided within public, private or home-based schools

Mental Health and Addiction Nurses - Assessments, interventions and support to students and families with mental health and or addiction issues * consultation to school staff in regards to mental health and/or addiction issues as appropriate

Placement Services - Determine eligibility for admission to long-term care facilities and prioritize and manage the admission process * support and information is provided to applicants and their families prior to and during the admission process

Nursing Clinics - Nursing services for ambulatory patients at clinics located in the community

Supported Living - Information and/or assessment for Adult Day Programs (ADS), Retirement Homes, Supports for Daily Living or Supportive Housing

Health Care Connect - Refers people who do not have a doctor to a family health care provider who may be accepting new patients * once registered, program participants are assigned to a Care Connector * Care Connectors work with family doctors and nurse practitioners who are accepting new patients * Health811 (get connected to health care 24/7)

One of the five Halton Information Providers that maintain the Halton Community Services Directory of community services and organizations

brochures for community services are available all three Milton Public Library locations

Programs and activities include:

Seniors:
Adult Day Programs for frail seniors and those with cognitive impairments (wheelchair accessible transportation available); nutritious meals and snacks ; social and recreational health and wellness programs ; seniors information directory.

The day program is open Mon-Thu for in-person visits maintaining physical distancing, wearing a mask, frequent hand washing/sanitization and daily COVID screener conducted. Telephone reassurance checks and zoom/virtual appointments provided.

Food Support:
food assistance for families experiencing a crisis; hampers of food and toys distributed at Christmas
COVID Update: All hampers will be delivered to recipient's porch.

Youth Programs:
In person (must be scheduled and adhere to social distancing, hand washing/sanitization and must wear a mask); telephone, text and zoom sessions also available during COVID.

New To You Store: sells gently-used clothing and small toys; open Mon-Sat.

BookEnds: sells gently read books (no magazines); open Tue-Sat.

Other services include:

• transportation services for eligible adults 16+ years of age
• free public internet access
• government forms and pamphlets
• fax, photocopying and laminating
• recreational information
• community outreach and support services
• access to other services and / or referrals including Canadian Mental Health Association, Rural Women's Support, Second Chance Employment, Legal Clinic of Guelph and Wellington County, Immigration and Settlement Services, Probation and Parole Services

Telephone and live chat peer counselling and information

• covering issues such as bullying, drugs and alcohol, domestic violence, mental health, suicide and self-harm, relationships, marriage and divorce, sexuality, sexual assault, spirituality and religion
• free-web-theraphy program for Canadian residents
• confidential, anonymous and non-judgmental

Multi-service agency that serves community members in need by providing hunger and illness relief services, counselling, transportation assistance, recreational programs, and other forms of aid to improve their quality of life. Also offers information on available services, community outreach and liaison with related organizations, transportation, and volunteer opportunities. Services in Rockwood include:

Seniors' Services

• Adult Day Program (transportation provided to Erin Centre 2000)
• health clinics: hearing clinics, foot care clinics, information sessions (call 519-833-0087)

Transportation Services

• for eligible adults 18+ years of age
• services are dependent on volunteer availability

Community Support Services

• government forms and program information, information on community services and leisure activities, advocacy, assistance with form filling, caregiver support and information, annual income tax clinics; referrals to other services

Rockwood Food Bank

• assists residents of Guelph-Eramosa Township and Town of Erin in need of emergency food supplies
• Holiday Hamper program provides festive food and groceries, and gifts for children and family members
• Backpack Program
• EWCS Food Bank maintains many community partnerships (e.g. schools, churches, social clubs)

New To You

• sells gently used, seasonal clothing accessories, shoes and books

Programs and activities include:

Seniors:
Adult Day Programs for frail seniors and those with cognitive impairments (wheelchair accessible transportation available); nutritious meals and snacks ; social and recreational health and wellness programs ; seniors information directory.

The day program is open Mon-Thu for in-person visits maintaining physical distancing, wearing a mask, frequent hand washing/sanitization and daily COVID screener conducted. Telephone reassurance checks and zoom/virtual appointments provided.

Food Support:
food assistance for families experiencing a crisis; hampers of food and toys distributed at Christmas
COVID Update: All hampers will be delivered to recipient's porch.

Youth Programs:
In person (must be scheduled and adhere to social distancing, hand washing/sanitization and must wear a mask); telephone, text and zoom sessions also available during COVID.

New To You Store: sells gently-used clothing and small toys; open Mon-Sat.

BookEnds: sells gently read books (no magazines); open Tue-Sat.

Other services include:

• transportation services for eligible adults 16+ years of age
• free public internet access
• government forms and pamphlets
• fax, photocopying and laminating
• recreational information
• community outreach and support services
• access to other services and / or referrals including Canadian Mental Health Association, Rural Women's Support, Second Chance Employment, Legal Clinic of Guelph and Wellington County, Immigration and Settlement Services, Probation and Parole Services

Helpline providing emotional support and end of life care planning

• counselling by telephone
• end of life care planning
• bereavement counselling
• clinical questions answered by on-call palliative nurse practitioner
• connections to community and spiritual supports
• consultation and support to frontline service providers

Administered by Heart House Hospice in partnership with Dorothy Ley Hospice and Acclaim Health of Oakville (see separate listings)

Christian outreach centre serving people equally from all cultures and religions, providing assistance and referral by appointment only

• referral counseling
• befriending
• diapers, clothing, back to school supplies as available,
• toiletries
• gently used clothing
• Wednesday lunch by registration only

Community outreach programs, including family reconciliation counselling, housing search and landlord negotiation assistance; volunteer opportunities

For emergency shelters and transitional housing, see separate listings

Family Reconciliation Program
Mediation and counselling for youth who are homeless or at risk of homelessness, and their identified family

Home for Good
Intensive case management supporting youth to obtain and maintain permanent housing; collaboration of community organizations using Housing First for Youth model

Housing Program
Intensive case management; assists youth in building positive relationships with landlord and/or property management; advocacy and information on rights and responsibilities

Outreach
Assist youth in community in development of life skills, problem solving skills; promotion of social support networks and personal independence

Multi-service settlement and community support agency

Community Support

• information and referral
• job search workshops, career counseling, public access computers
• EarlyON Child and Family Centre - see separate listing
• free walk-in legal clinic
• free dental clinics -- appointment required
• women's advocacy and supportive services
• form filling: help filling out citizenship or immigration sponsorship forms, social assistance and supportive housing applications or other documents

Newcomer Support

• settlement services
• translation/interpretation
• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by Achēv -- see separate entry

Youth Program

• practical counselling to at-risk youth as well as other youth
• Homework Club for children in grades 1-8 tutored by supervised secondary school youth
• Clinical Youth Outreach Worker (CYOW) helps hard-to-reach youth and their families connect with services in Peel Region; one-on-one counselling and support services to youth, focusing on immediate needs and referring to long-term support services to improve the youth's mental health and well-being
• Youth Outreach Worker (YOW) helps hard-to-reach youth and their families connect with services in Malton; raises youth's awareness of available community services, engages them in community programs, and strengthens partnerships among organizations that serve youth

Seniors Supports Program -- elder abuse prevention

• activities include counseling for seniors who report being the victim of abuse
• elder abuse education and training with an ethno-cultural lens

IRIS Program -- refugee reception at Toronto Pearson Airport

Multiservice agency

• community information and referrals
• counselling, anger management
• counselling for youth and young adults
• employment assistance including resume/cover letter preparation, job search
• social housing application assistance
• year round income tax clinic
• leadership skills development
• children's breakfast club (on and off site)
• outreach
• workshops for women and youth
• social and recreation activities, including children's book club and youth homework club

Electricity bill support assistance -- lead intake agency for Low-Income Energy Assistance Program (LEAP) through Ontario Energy Board (OEB)

• pre-screening required, qualifying residents receive appointment to complete the application process
• Access centre for Ontario Electricity Support Program -- assistance with applications

Food, clothing, and toy distribution -- for new immigrants, refugees and Ontario Works recipients

• intake assessment required
• annual Christmas toy distribution application deadline October 15

Newcomer Information Services

• information and referrals, including immigration, employment and community services
• counselling
• some form filling assistance
• access to computers

COVID19

• clients must have appointment before entering building until further notice
• some programs operating at limited capacity or virtually, call for details

Primary Health Care

• care from family physicians and nurse practitioners
• chiropody (foot clinic)
• diabetes education
• dietitian
• physiotherapy

No Ontario Health Insurance required for general services

Dental Clinic, 905-602-0520

• dental care for children and youth covered by Healthy Smiles Ontario (HSO) and for seniors
• call for specific program eligibility and application instructions

Health Promotion

• community development addressing social determinants of health
• seniors' wellness programs
• short-term counselling for Centre's priority populations

QX and TransActivate -- weekly drop ins for LGBTTIQQ2S+, queer, gender diverse, trans individuals, and one-on-one support, primary care and information and referral

Community Services

• client advocacy for accessing government programs, legal and immigration issues, housing, food security
• commissioner of oaths (call for schedule)
• information and referral
• space available for community meetings

Builds community through connecting people with programs, events, resources, and involvement opportunities.

Community services and supports

• information and referral
• assistance with filling out government forms
• assistance with Ontario Works/ODSP
• assistance with pensions
• government, trusteeship service
• document replacement and certification
• commissioner of Oath/affidavits
• interpretation and translation
• voice mail service
• personal income tax services

Albion Volunteer Trusteeship Service -- individualized money management supports

COVID19

• service hour reductions Mon-Fri 9 am-5 pm
• virtual classroom homework help, Mon, Thu 4 pm-6 pm
• service by appointment only

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Programs and Services

• primary health care provided by doctors and nurse practitioners
• counselling and case management
• dental clinic for children and seniors
• diabetes education centre
• drop-in social program for deaf and hard of hearing adults
• flu shots
• foot care
• health promotion
• information and referral to services in the community
• physiotherapy
• seniors social and health promotion programs
• sexual health clinic, including HIV testing

No Ontario Health Insurance required for general services

Pathways to Education -- academic and financial support for high school students

Food bank -- intake assessment to help provide appropriate referrals

• food including halal options
• emergency food supply

Employment -- job search assistance and resume/interview preparation

Information and referral services -- assistance in accessing resources in the community help to access benefits,housing, eviction prevention, addictions counselling and referrals to drug rehabilitation, free or low-cost furniture, clothing, eye-glasses

Member of the Mississauga Food Bank

Multi-service agency addressing the health and social service needs of individuals and families in Caledon

Counselling and Care Coordination Program -- supportive counselling and other community services ; food support, help with heat and other programs available at The Exchange (see separate entry)

Caledon Specialist Clinic -- specialist medical services by referral ; in partnership with Headwaters Health Care Centre, William Osler Health System and the Central West LHIN

Newcomer and Settlement Services

• needs assessment
• information and referral to social network and community services
• assistance to complete forms and applications
• citizenship preparation classes

Participates in LINC (Language Instruction for Newcomers to Canada) in English -- limited childminding and transportation available to participants
EH cafe -- weekly conversation circles

Seniors Health and Wellness

• fitness and recreational workshops and programming
• offered at several sites in Bolton, Caledon East, Caledon Village and Alton

Transportation service for seniors

• rides to medical appointments and day programs
• weekly shopping and other important resources that support the activities of daily living
• travel assistance for passengers may be available as an option, check with dispatch

Volunteer opportunities

Here4Kids is the centralized access point for for children birth-6 years that provides access to community-based supports for children and families with challenges related to:

• speech and language
• children's development and healthy growth
• movement
• play
• learning
• behaviour
• parenting
• infant and child health

Canadian Mental Health Association Waterloo Wellington is the host agency of Here4Kids

The primary purpose of each centre is to:
* provide free and confidential information to connect people to the social and community services and programs available in Halton
* jointly maintain the public online Halton Community Services Directory and publish print and electronic publications

Additional services include specialized services for other nonprofit information and referral organizations, including:
* community information data syndication and leasing
* custom views of the Halton Community Services Directory for targeted subject areas

Member of InformOntario, InformCanada and AIRS (Alliance of Information and Referral Systems)

Regional community information providers to Ontario 211 Services, Home and Community Care Support Services Mississauga Halton, the Halton Child Care Directory and Information Line and other local, regional and provincial projects

Main Services

• free and confidential information and referral service, providing individuals and organizations with current information on services available for Oakville residents
• provides a variety of posters, flyers, brochures and pamphlets from community agencies and nonprofits, free to the public, at all Oakville Public Library branches through community information boards, community outreach, and online
• provides a variety of directories and various lists of community organizations

Halton Information Providers

• lead agency
• in partnership with the other Halton resource centres, maintains the Halton Community Services Directory of over 4,000 listings pertaining to non-profit and government organizations providing services in the Halton area