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Dial 2-1-1. Our helpline is answered by real people 24/7 and service is available in 150+ languages.
Dial 2-1-1. Our helpline is answered by real people 24/7 and service is available in 150+ languages.
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Short Description
One-stop service delivery for a wide range of federal programs and services
- internet access
- Employment Insurance
- Social Insurance numbers
- Canada Pension Plan
- Old Age Security
- passports
- Apprenticeship Incentive Grant
- Canada Education Savings Grant
- others
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ServiceOntario, Cornwall - 14th St W
Office: 1-800-267-8097 Office: 1-888-376-5197
Office: 1-800-387-3445
Visit Website
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Short Description
Access to a wide range of Ontario government services and information
Fish and Wildlife:
Health:
Photo Identification: Ontario Photo Card provision, renewal or replacement
Taxes: tax return or payment information on the beer tax, corporations tax insurance premium, corporations tax payment-in-lieu, debt retirement charge, employer health tax, estate administration tax, fuel tax, gasoline tax, international fuel tax agreement, land transfer tax, mining tax, retail sales tax, retail sales tax insurance premium, tobacco tax, wine tax
- staff assistance, information and referral
- computer access available
- accessible parking permits
- copies of records
- drivers' licences
- enhanced drivers licences
- motorized snow vehicle permits
- off-road vehicle permits
- product sales
- vehicle permits and plates
Fish and Wildlife:
- fishing licences
- hunting licences
- outdoors cards
Health:
- Ontario health card registration, renewal, replacement (lost, stolen or damaged) and change of name or address
- Healthy Smiles Ontario
- organ and tissue donor registration
Photo Identification: Ontario Photo Card provision, renewal or replacement
Taxes: tax return or payment information on the beer tax, corporations tax insurance premium, corporations tax payment-in-lieu, debt retirement charge, employer health tax, estate administration tax, fuel tax, gasoline tax, international fuel tax agreement, land transfer tax, mining tax, retail sales tax, retail sales tax insurance premium, tobacco tax, wine tax
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ServiceOntario, Alexandria
1-866-532-3161 Office: 613-525-1315
Toll Free: 1-800-267-8097
Visit Website
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Short Description
Access to a wide range of Ontario government services and information with staff assistance, information and referral
Driver's licence
Driver's licence
- replace a driver's licence
- retake a driver's licence photo
- change information on a driver's licence
- convert an enhanced driver's licence to a regular driver's licence
- register a vehicle
- replace a licence plate sticker
- get a temporary licence plate sticker
- change name on a vehicle permit
- change status of a vehicle permit
- replace a vehicle permit
- replace a licence plate
- replace a personalized licence plate
- order a sample personalized licence plate
- order a French slogan licence plate
- buy a personalized licence plate gift certificate
- get a dealer or service licence plate and permit
- get or replace an off-road vehicle permit
- get or replace an off-road vehicle licence plate
- get or replace a snow vehicle permit
- get a snow vehicle validation sticker
- get an accessible parking permit
- change information on an accessible parking permit
- get or renew a commercial vehicle operator record
- order an off-road vehicle history record
- order a snow vehicle's history record
- switch to photo health card
- change the name on a health card
- replace a health card
- register to keep OHIP coverage while outside Canada
- get an Ontario Photo Card
- Commissioner of Oaths
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ServiceOntario, Morrisburg
1-866-532-3161 Office: 613-543-2583
Toll Free: 1-800-267-8097
Visit Website
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Short Description
Access to a wide range of Ontario government services and information with staff assistance, information and referral
Driver's licence
Vehicle permits, plates and stickers
Driver's licence
- replace a driver's licence
- retake a driver's licence photo
- change information on a driver's licence
- convert an enhanced driver's licence to a regular driver's licence
Vehicle permits, plates and stickers
- register a vehicle
- replace a licence plate sticker
- get a temporary licence plate sticker
- change name on a vehicle permit
- change status of a vehicle permit
- replace a vehicle permit
- replace a licence plate
- replace a personalized licence plate
- order a sample personalized licence plate
- order a French slogan licence plate
- buy a personalized licence plate gift certificate
- get a dealer or service licence plate and permit
- get or replace an off-road vehicle permit
- get or replace an off-road vehicle licence plate
- get or replace a snow vehicle permit
- get a snow vehicle validation sticker
- get an accessible parking permit
- change information on an accessible parking permit
- get or renew a commercial vehicle operator record
- order an off-road vehicle history record
- order a snow vehicle's history record
- switch to photo health card
- change the name on a health card
- replace a health card
- register to keep OHIP coverage while outside Canada
- get an Ontario Photo Card
- Commissioner of Oaths
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Short Description
One-stop service delivery for a wide range of federal programs and services
- internet access
- labour market information
- Employment Insurance
- Social Insurance Numbers
- Canada Pension Plan
- Old Age Security
- Apprenticeship Incentive Grant
- Canada Education Savings Grant
- others
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Short Description
Access to a wide range of Ontario government services and information with staff assistance, information and referral
Driver's licence
Vehicle permits, plates and stickers
Driver's licence
- replace a driver's licence
- retake a driver's licence photo
- change information on a driver's licence
- convert an enhanced driver's licence to a regular driver's licence
Vehicle permits, plates and stickers
- register a vehicle
- replace a licence plate sticker
- get a temporary licence plate sticker
- change name on a vehicle permit
- change status of a vehicle permit
- replace a vehicle permit
- replace a licence plate
- replace a personalized licence plate
- order a sample personalized licence plate
- order a French slogan licence plate
- buy a personalized licence plate gift certificate
- get a dealer or service licence plate and permit
- get or replace an off-road vehicle permit
- get or replace an off-road vehicle licence plate
- get or replace a snow vehicle permit
- get a snow vehicle validation sticker
- get an accessible parking permit
- change information on an accessible parking permit
- get or renew a commercial vehicle operator record
- order an off-road vehicle history record
- order a snow vehicle's history record
- switch to photo health card
- change the name on a health card
- replace a health card
- get an Ontario Photo Card
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Short Description
Access to a wide range of Ontario government services and information
- staff assistance, information and referral
- accessible parking permits
- copies of records
- drivers' licences
- enhanced drivers licences
- motorized snow vehicle permits
- off-road vehicle permits
- product sales
- vehicle permits and plates
- Ontario health card registration, renewal, replacement (lost, stolen or damaged) and change of name or address
- Healthy Smiles Ontario
- organ and tissue donor registration
- Ontario Photo Card provision, renewal or replacement
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ServiceOntario, Embrun
Office: 1-800-267-8097 Office: 1-888-376-5197
Office: 1-800-387-3445
Visit Website
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Short Description
Access to a wide range of Ontario government services and information
- staff assistance, information and referral
- retake a driver's licence photo
- change information on a driver's licence
- convert an enhanced driver's licence to a regular driver's licence
- register a vehicle
- renew or replace a licence plate sticker
- get a temporary licence plate sticker
- change status of a vehicle permit
- replace a vehicle permit
- replace a licence plate
- order or replace a personalized licence plate
- order a sample personalized licence plate
- order a French slogan licence plate
- buy a personalized licence plate gift certificate
- get a dealer or service licence plate and permit
- get or replace an off-road vehicle permit
- get or replace an off-road vehicle licence plate
- get or replace a snow vehicle permit
- get a snow vehicle validation sticker
- get an accessible parking permit
- change information on an accessible parking permit
- renew or replace an accessible parking permit
- get or renew a commercial vehicle operator record
- order an off-road vehicle history record
- order a snow vehicle's history record
- switch to photo health card
- apply for a health card
- change the name on a health card
- replace a health card
- register to keep OHIP coverage while outside Canada
- resume OHIP coverage after moving back to Ontario
Authentication of documents: Commissioner of Oaths
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ServiceOntario, Hawkesbury
1-866-532-3161 Office: 613-636-0314
Toll Free: 1-800-267-8097
Visit Website
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Short Description
Access to a wide range of Ontario government services and information with staff assistance, information and referral
Driver's licence
Driver's licence
- replace a driver's licence
- retake a driver's licence photo
- change information on a driver's licence
- convert an enhanced driver's licence to a regular driver's licence
- register a vehicle
- replace a licence plate sticker
- get a temporary licence plate sticker
- change name on a vehicle permit
- change status of a vehicle permit
- replace a vehicle permit
- replace a licence plate
- replace a personalized licence plate
- order a sample personalized licence plate
- order a French slogan licence plate
- buy a personalized licence plate gift certificate
- get a dealer or service licence plate and permit
- get or replace an off-road vehicle permit
- get or replace an off-road vehicle licence plate
- get or replace a snow vehicle permit
- get a snow vehicle validation sticker
- get an accessible parking permit
- change information on an accessible parking permit
- get or renew a commercial vehicle operator record
- order an off-road vehicle history record
- order a snow vehicle's history record
- switch to photo health card
- change the name on a health card
- replace a health card
- register to keep OHIP coverage while outside Canada
- get an Ontario Photo Card
- Commissioner of Oaths
- change address on an Outdoors card
- get or renew an Outdoors card
- replace an Outdoors card
- get a fishing licence (Canadian resident)
- get a fishing licence (non-resident of Canada)
- get a hunting licence (Ontario resident)
- get a hunting licence (non-resident of Ontario)
- get an export permit (non-resident of Ontario)
- file an application with the Landlord and Tenant Board
- authorize or cancel a representative for certain tax matters
- register a corporations tax insurance premium account
- file an estate information return
- register a mining tax account
- pay retail sales tax on a boat or used vehicle
- register a retail sales tax insurance premium account
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Short Description
One-stop service delivery for a wide range of federal programs and services
- internet access
- Employment Insurance
- Social Insurance Numbers
- Canada Pension Plan
- Old Age Security
- passports
- Apprenticeship Incentive Grant
- Apprenticeship Incentive Grant for Women
- Canada Education Savings Grant
- others
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Short Description
Access to a wide range of Ontario government services and information with staff assistance, information and referral
Driver's licence
Driver's licence
- replace a driver's licence
- retake a driver's licence photo
- change information on a driver's licence
- convert an enhanced driver's licence to a regular driver's licence
- register a vehicle
- replace a licence plate sticker
- get a temporary licence plate sticker
- change name on a vehicle permit
- change status of a vehicle permit
- replace a vehicle permit
- replace a licence plate
- replace a personalized licence plate
- order a sample personalized licence plate
- order a French slogan licence plate
- buy a personalized licence plate gift certificate
- get a dealer or service licence plate and permit
- get or replace an off-road vehicle permit
- get or replace an off-road vehicle licence plate
- get or replace a snow vehicle permit
- get a snow vehicle validation sticker
- get an accessible parking permit
- change information on an accessible parking permit
- get or renew a commercial vehicle operator record
- order an off-road vehicle history record
- order a snow vehicle's history record
- switch to photo health card
- change the name on a health card
- replace a health card
- get an Ontario Photo Card
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North Grenville Employment Resource Centre, 125 Prescott St, Unit 3 and 4
North Grenville, ON, K0G 1J0 (72km)
North Grenville, ON, K0G 1J0 (72km)
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Short Description
One-stop service delivery for a wide range of federal programs and services
- internet access
- labour market information
- Employment Insurance
- Social Insurance Numbers
- Canada Pension Plan
- Old Age Security
- passports
- Apprenticeship Incentive Grant
- Canada Education Savings Grant
- Pleasure Craft Licences
- others
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Short Description
Access to a wide range of Ontario government services and information
Driver's licence:
Vehicle permits, plates and stickers:
Accessible parking permit:
Driver and vehicle records:
Health card and insurance (OHIP):
Organ and tissue donor:
Photo card:
- staff assistance, information and referral
Driver's licence:
- retake a driver's licence photo
- change information on a driver's licence
- convert an enhanced driver's licence to a regular driver's licence
Vehicle permits, plates and stickers:
- register a vehicle
- renew or replace a licence plate sticker
- get a temporary licence plate sticker
- change status of a vehicle permit
- replace a vehicle permit
- replace a licence plate
- order a sample personalized licence plate
- order a French slogan licence plate
- buy a personalized licence plate gift certificate
- order or replace a personalized plate
- get a dealer or service licence plate and permit
- get or replace an off-road vehicle permit
- get or replace an off-road vehicle licence plate
- get or replace a snow vehicle permit
- get a snow vehicle validation sticker
Accessible parking permit:
- get an accessible parking permit
- change information on an accessible parking permit
- renew or replace an accessible parking permit
Driver and vehicle records:
- get or renew a commercial vehicle operator record
- order an off-road vehicle history record
- order a snow vehicle's history record
Health card and insurance (OHIP):
- switch to photo health card
- apply for a health card
- change the name on a health card
- replace a health card
- have a Temporary Resident Permit or Work Permit that says valid until or issued until a specific date
- contact 1-866-532-3161 for more details
Organ and tissue donor:
- register online to become a donor
Photo card:
- get or renew an Ontario Photo Card
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ServiceOntario, Ottawa - St Joseph Blvd
1-888-376-5197 Office: 613-824-5749
Office: 1-800-387-3445
Visit Website
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Short Description
Access to a wide range of Ontario government services and information
Driver's licence:
Vehicle permits, plates and stickers:
Accessible parking permit:
Driver and vehicle records:
Health card and insurance (OHIP):
Photo card:
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ServiceOntario, Kemptville
Office: 1-800-267-8097 Office: 1-888-376-5197
Office: 1-800-387-3445
Visit Website
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Short Description
Access to a wide range of Ontario government services and information
Authentication of documents: Commissioner of Oaths
Fishing, hunting and camping:
Taxes:
- staff assistance, information and referral
- computer access available
- retake a driver's licence photo
- renew or replace a driving instructor licence
- change information on a driver's licence
- convert an enhanced driver's licence to a regular driver's licence
- register a vehicle
- renew or replace a licence plate sticker
- get a temporary licence plate sticker
- change name on a vehicle permit
- change status of a vehicle permit
- replace a vehicle permit
- replace a licence plate
- order personalized licence plate
- order a sample personalized licence plate
- order a French slogan licence plate
- buy a personalized licence plate gift certificate
- get a dealer or service licence plate and permit
- get or replace an off-road vehicle permit
- get or replace a snow vehicle permit
- get a snow vehicle validation sticker
- get or renew a commercial vehicle operator record (CVOR)
- order an off-road vehicle's history record
- order a snow vehicle's history record
- get, renew or replace an accessible parking permit
- change information on an accessible parking permit
- change from of Ontario health card to photo health card
- apply for a health card
- change of name or address
- replace a health card
- register to keep OHIP coverage while outside Canada
- resume OHIP coverage after moving back to Ontario
Authentication of documents: Commissioner of Oaths
Fishing, hunting and camping:
- get, renew or replace Outdoors card
- change address on Outdoors card
- get a deer hunting licence for Ontario resident or for non-resident of Ontario
- get a fishing licence for Canadian resident and non-resident of Canada
Taxes:
- authorize or cancel a representative for certain tax matters
- register a corporation's tax insurance premium account
- file an estate information return
- register a mining tax account
- pay retail sales tax on a boat or used vehicle
- register a retail sales tax insurance premium account
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ServiceOntario, Ottawa - Ogilvie Rd
1-888-376-5197 Office: 613-745-9992
Office: 1-800-387-3445
Visit Website
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Short Description
Access to a wide range of Ontario government services and information
Driver's licence:
Vehicle permits, plates and stickers:
Accessible parking permit:
Driver and vehicle records:
Health card and insurance (OHIP):
Organ and tissue donation:
Photo card:
- staff assistance, information and referral
Driver's licence:
- retake a driver's licence photo
- change information on a driver's licence
- convert an enhanced driver's licence to a regular driver's licence
Vehicle permits, plates and stickers:
- register a vehicle
- renew or replace a licence plate sticker
- get a temporary licence plate sticker
- change name or status of a vehicle permit
- replace a vehicle permit
- replace a licence plate
- order or replace a personalized plate
- order a French slogan licence plate
- get a dealer or service licence plate and permit
- get or replace an off-road vehicle permit
- get or replace a snow vehicle permit
- get a snow vehicle validation sticker
Accessible parking permit:
- get an accessible parking permit
- change information on an accessible parking permit
- renew or replace an accessible parking permit
Driver and vehicle records:
- get or renew a commercial vehicle operator record
- order an off-road vehicle history record
- order a snow vehicle's history record
Health card and insurance (OHIP):
- change to photo health card
- apply for a health card
- change the name on a health card
- replace a health card
- have a Temporary Resident Permit or Work Permit that says valid until or issued until a specific date
- contact 1-866-532-3161 for more details
Organ and tissue donation:
- Register to be an organ donor online
Photo card:
- get or renew an Ontario Photo Card
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Short Description
COVID-19 (August 16, 2021): We urge you not to visit Service Canada Centres unless absolutely necessary.
One-stop service delivery for a wide range of federal programs and services
One-stop service delivery for a wide range of federal programs and services
- Employment Insurance (EI)
- Canada Pension Plan (CPP), Old Age Security (OAS), Guaranteed Income Supplement (GIS) benefits
- Social Insurance Numbers (SIN)
- immediate request for a Passport Service
- Veterans Affairs Canada Services
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ServiceOntario, Ottawa - Bank St
1-800-387-3445 Office: 613-731-9888
Office: 1-888-376-5197
Visit Website
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Short Description
Access to a wide range of Ontario government services and information
Driver's licence:
Vehicle permits, plates and stickers:
Accessible parking permit:
Driver and vehicle records:
Health card and insurance (OHIP):
Photo card:
- staff assistance, information and referral
Driver's licence:
- retake a driver's licence photo
- change information on a driver's licence
- convert an enhanced driver's licence to a regular driver's licence
Vehicle permits, plates and stickers:
- register a vehicle
- renew or replace a licence plate sticker
- get a temporary licence plate sticker
- change status of a vehicle permit
- replace a vehicle permit
- replace a licence plate
- order a sample personalized licence plate
- order a French slogan licence plate
- buy a personalized licence plate gift certificate
- order or replace a personalized plate
- get a dealer or service licence plate and permit
- get or replace an off-road vehicle permit
- get or replace an off-road vehicle licence plate
- get or replace a snow vehicle permit
- get a snow vehicle validation sticker
Accessible parking permit:
- get an accessible parking permit
- change information on an accessible parking permit
- renew or replace an accessible parking permit
Driver and vehicle records:
- get or renew a commercial vehicle operator record
- order an off-road vehicle history record
- order a snow vehicle's history record
Health card and insurance (OHIP):
- switch to photo health card
- apply for a health card
- change the name on a health card
- replace a health card
- have a Temporary Resident Permit or Work Permit that says valid until or issued until a specific date
- contact 1-866-532-3161 for more details.
- register online to become a donor
Photo card:
- get or renew an Ontario Photo Card
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Veterans Services, Ottawa
Office: 1-866-522-2122 Crisis: 1-800-268-7708
Office : 1-866-522-2022
Visit Website
S.B.I. Building, Billings Bridge Plaza, , 2323 Riverside Dr, 2nd Flr, Suite 1
Ottawa, ON, K1A 0P5 (84km)
Ottawa, ON, K1A 0P5 (84km)
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Short Description
COVID-19 (8 June 2021) VAC offices and Service Canada centres are not open to the public due to the outbreak of coronavirus (COVID-19). You can continue to connect with us through My VAC Account secure messaging or by calling 1-866-522-2122 or VAC Assistance Service 1-800-567-5803.
Visit their website for more details.
Counsels and advises Veterans and their dependents concerning entitlement under Veteran's Legislation
Visit their website for more details.
Counsels and advises Veterans and their dependents concerning entitlement under Veteran's Legislation
- accepts and initiates applications for Veterans' benefits including health care applications, Service Benevolent Funds and trust funds
- provides information and referral services to social welfare and health agencies
- assessment of Veterans with physical or mental disabilities and placement in an appropriate treatment centre: Perley and Rideau Veterans' Health Centre at 613-526-7170
- may provide financial assistance to veterans where services are not otherwise covered
- VAC Assistance Service: short term counselling and/or crisis intervention
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ServiceOntario, Ottawa - Merivale Rd
1-888-376-5197 Office: 613-224-6232
Office: 1-800-387-3445
Visit Website
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Short Description
Access to a wide range of Ontario government services and information
Driver's licence:
Vehicle permits, plates and stickers:
Accessible parking permit:
Driver and vehicle records:
Health card and insurance (OHIP):
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Short Description
Employment services and settlement services
Employment Program:
Settlement Program: (formerly Immigrant Settlement and Adaptation Program)
- working for the economic, social and cultural integration of Francophone racial, ethnic and cultural minorities living in and around Ottawa
Employment Program:
- individual and group training to improve competencies for finding a job or starting a business
- technical and cultural support to set goals and assist in achieving them
- tailoring resumes for job search
- help drafting letters of recommendation
- complements settlement program
Settlement Program: (formerly Immigrant Settlement and Adaptation Program)
- services to enable immigrants and refugees to integrate into Canadian society including orientation programs, language and skills training to help facilitate employment, and programs to welcome newcomers to the community
- individual agencies may provide needs and eligibility assessments, pre- and post-arrival information and referral, job search and employment counselling, assistance to establish social and professional networks to promote community engagement, and assistance to access a range of settlement services
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Short Description
COVID-19 (July 29, 2021): We urge you not to visit Service Canada Centres unless absolutely necessary.
Services
Services
- Employment Insurance (EI)
- Canada Pension Plan (CPP), Old Age Security (OAS), Guaranteed Income Supplement (GIS) benefits
- Social Insurance Numbers (SIN)
- immediate request for a Passport Service
- Veterans Affairs Canada Services
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Short Description
COVID-19 (July 29, 2021): Reduced passport and travel document services.
Services offered at the Meadowlands location
Services offered at the Meadowlands location
- delivery by mail
- standard pick-up
- express pick-up
- urgent pick-up
- document validation
- issuing, revoking, withholding, recovering and providing instructions on the use of Canadian passports
- visas are issued by the embassy of the country to be visited
- for visa and travel information, visit travel.gc.ca
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Information on DriveTest
1-800-268-4686 Office: 647-776-0331
Driver and Vehicle Licensing General Inquiry: 1-800-387-3445
Visit Website
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Short Description
Information on the following topics may be found on the DriveTest website:
Information on the following topics may be found on the Ontario Ministry of Transportation website:
DriveTest Centres, Driver Examination Centres, are located at:
Ottawa Canotek
5303 Canotek Rd, Unit 14, Ottawa, ON K1J 9M1
Office hours: Mon-Fri 8:30 am-5 pm
License type: G1, G2, G
Ottawa Walkley
1570 Walkley Rd, Ottawa, ON K1V 6P5
Office hours: Mon-Fri 7 am-7 pm, Sat 8:30 am-5 pm
License type: A, B, C, D, E, F, G1, G2, G, LM2, LM, M2, M, Z
Ottawa Temporary Site
3310 McCarthy Road, Unit 1008, Ottawa, K1V 9X5
Office hours: Mon-Sun 7 am-6 pm
License type: G2, G
- driver testing
- license types
- how to apply for a driver's license in Ontario
- find a DriveTest Centre
- list of test fees
- license renewals
Information on the following topics may be found on the Ontario Ministry of Transportation website:
- renewing a driver's license replacing a lost or stolen license
- reinstating a suspended license
- changing information on a driver's license
- demerit point system
- graduated licensing
- senior drivers in Ontario
- getting a driving record
DriveTest Centres, Driver Examination Centres, are located at:
Ottawa Canotek
5303 Canotek Rd, Unit 14, Ottawa, ON K1J 9M1
Office hours: Mon-Fri 8:30 am-5 pm
License type: G1, G2, G
Ottawa Walkley
1570 Walkley Rd, Ottawa, ON K1V 6P5
Office hours: Mon-Fri 7 am-7 pm, Sat 8:30 am-5 pm
License type: A, B, C, D, E, F, G1, G2, G, LM2, LM, M2, M, Z
Ottawa Temporary Site
3310 McCarthy Road, Unit 1008, Ottawa, K1V 9X5
Office hours: Mon-Sun 7 am-6 pm
License type: G2, G
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Short Description
COVID-19 (Jan 2021): Due to COVID19, all in-person services have been discontinued and office is closed to clients until further notice. Services can be accessed remotely by calling 613-232-9634. Volunteer program activities are suspended. See website for latest updates.
Community-based services for immigrants, refugees, and newcomers
Settlement Program (formerly Immigrant Settlement and Adaptation Program):
Community-based services for immigrants, refugees, and newcomers
Settlement Program (formerly Immigrant Settlement and Adaptation Program):
- orientation programs, language and skills training to help facilitate employment, and programs to welcome newcomers to the community
- may provide needs and eligibility assessments, pre- and post-arrival information and referral, job search and employment counselling, assistance to establish social and professional networks to promote community engagement, and assistance to access a range of settlement services
- 90-bed facility that provides temporary accommodation, food and clothing
- orientation workshops facilitated with language translation and interpretation
- house search support
- multicultural children's program
- basic English classes
- referrals to government services and community organizations
- group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks * trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development
- works to ensure that the newcomer can find pastoral services in the faith group of their choice * promotes the involvement of faith groups in the Private Sponsorship program
- one-stop access to the services of several agencies, groups and organizations that operate out of the Centre.
- a series of booklets, each one introduces a particular country and its people, including details on family life, religion and history
- profiles developed in consultation with the respective community groups
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