Searching for Interpretation / Translation

Community services, including:

Intake for the Ontario Electricity Support Program (OESP):

• qualifications for reduction on electricity costs

Immigration services:

• establishment services
• counseling and assistance in immigration procedures
• application for various visas, for permanent residency, work permit, citizenship, sponsorship, etc.

Commissioners for Oaths available to validate

• oaths
• affirmations
• affidavits

Legal services:

• information and advice on immigrant and refugee rights
• guidance on judicial procedures
• defense of rights on various issues

Medical services:

• in-home doctor visits
• nursing and medical services at home

Social services:

• daycare services
• job search assistance
• job placement and internship
• support for creating and starting a business
• support for training and studies
• counselling services
• rehabilitation and monitoring of probation for minors
• radicalization prevention
• housing support services
• social activities
• interpretation and document translation
• language instruction
• placement assistance for volunteering in Africa and Canada
• financial and administrative assistance for funerary services
• maintenance of a directory for professionals and business men in Canada

Services to seniors:

• home visits
• transportation and accompaniment
• physical activity
• meditation and relaxation sessions
• foot care
• social outings

Services for individuals with a disability:

• social housing management
• budget management
• employment support
• family support

Funerals

• financial and administrative support

Interpretation and translation services:

• in over 150 languages

COVID-19 (August 10, 2022): Office open on an appointment only basis. DBCS intervention services is still providing intervention support throughout the pandemic while following all local health advice.

Intervenor services for adults who are Deafblind

• provides the person who is Deafblind with accurate information in an appropriate manner to enable them to make choices, plan future actions, communicate successfully, navigate their environment and achieve as much independence as possible

Can be used to assist adults who are Deafblind with:

• communications to access services (such as going to the bank or shopping) or to participate in the community (such as going to the library or taking part in a community group)
• accessing and sharing accurate information during important meetings (such as medical appointments or meeting with a lawyer) to support informed decision making
• learning how to use community services, such as public transportation, more independently
• conducting daily activities

Emergency intervenor service:

• program that allows CNIB's DeafBlind clients to contact an intervenor if they are in an emergency situation
• Emergency Communication Kits containing items to assist a person who is Deafblind and allow the first responder/hospital staff to communicate until an intervenor arrives

Free confidential interpretation service for agencies serving non-English or French-speaking people who are victims or survivors of violence

COVID-19 (26 Mar 2020): Due to COVID19, the centre is physically closed and regular programming is on hold until further notice * staff is still available via email and phone to support clients * free online computer classes available for women: permanent residents, convention refugees, caregivers * to register, contact iskrena@immigrantwomenservices.com or call 613-729-3145

Crisis Intervention and Counselling Service:

• crisis intervention
• short-and long-term counselling
• information, referral and support services
• support to victims of war and trauma
• support and information on various options for pregnant women

Orientation and Adaptation Services:

• needs assessment and information and referral to community and social services
• support with finding housing, child care, registering children in school and health care
• support with finding housing, child care, registering children in school and health care community support through volunteer befriending, conversation circles to practice English or French
• help with connecting to language classes
• workshops to reduce stress of adjusting to Canadian culture

Translation and interpretation services:

• professionally trained interpreters with expertise in health, community and social services: in person, by phone and Video Remote Interpreting (VRI)

Supportive counselling:

• short-term counselling to clients who encounter difficulties in adjusting to life in Canada and assistance in overcoming these challenges

Citizenship Preparation:

• courses, tests and activities to help newcomers prepare for the citizenship test: in class or online.

Employment Counselling and Preparation:

Job search preparation and training:

• developing strong job search strategies and workplace communication skills

Employment counselling:

• resume help, job readiness clinic, employment counselling, skills and career development and help in establishing social and professional networks

Job search workshop held monthly:

• free childcare
• referrals
• computer training

Support services for women who are victims or survivors of violence and/or newcomers and their families:

Support Groups:

• 10-week support group for women survivors of violence
• transportation
• child care
• language interpretation

Children Who Witness Violence Program (in partnership with Family Services à la famille Ottawa) offering:

• support and information to children who witness violence in the home
• individual counselling for childre
• family counselling
• art club for children and mother

Transitional and Housing Support Program for Abused Women

Other Settlement Services:

Language Interpreter Training:

• for culturally diverse women and men who fulfill the requirements for training
• for more information on this program, call the Language Interpretation service

Public education

Training and Outreach:

• Information sessions on Ottawa's diverse community

Anti-oppression training for service providers

Public education sessions on domestic violence for newcomers

Workshops for newcomer immigrant women on parenting in a new culture, legal information, social assistance etc.

Works with service providers and community partners to reach isolated newcomer immigrants and refugee women

COVID-19 (Jan 2021): Due to COVID19, all in-person services have been discontinued and office is closed to clients until further notice. Services can be accessed remotely by calling 613-232-9634. Volunteer program activities are suspended. See website for latest updates.

Community-based services for immigrants, refugees, and newcomers

Settlement Program (formerly Immigrant Settlement and Adaptation Program):

• orientation programs, language and skills training to help facilitate employment, and programs to welcome newcomers to the community
• may provide needs and eligibility assessments, pre- and post-arrival information and referral, job search and employment counselling, assistance to establish social and professional networks to promote community engagement, and assistance to access a range of settlement services

Reception House, Maison Sophia House:

• 90-bed facility that provides temporary accommodation, food and clothing
• orientation workshops facilitated with language translation and interpretation
• house search support
• multicultural children's program
• basic English classes
• referrals to government services and community organizations

Community Connections Program (formerly HOST Program):

• group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks * trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Pastoral and Sponsorship Programs:

• works to ensure that the newcomer can find pastoral services in the faith group of their choice * promotes the involvement of faith groups in the Private Sponsorship program

Bruyère Centre for Immigrants:

• one-stop access to the services of several agencies, groups and organizations that operate out of the Centre.

Cultural Profiles:

• a series of booklets, each one introduces a particular country and its people, including details on family life, religion and history
• profiles developed in consultation with the respective community groups

Pre-scheduled and on demand language services in the areas of health care and social services

• in-person interpretation for individuals and groups within Ottawa
• over the phone interpretation (OPI) both on demand and pre-scheduled
• pre-scheduled video remote interpretation (VRI)
• one direction message relay
• non-specialized document translation

COVID-19 (October 7 2021): Services available by appointment only. Staff still available by phone. Many services now offered online and organisation offering volunteer outreach to isolated seniors to get food and medication to their homes. Call 613-235-4875 ext 181 to access emergency volunteer senior services (available in mandarin).

Settlement and community services agency

Orientation and Adaptation Services

• needs assessment and information and referral to community and social services
• support with finding housing, child care, registering children in school and health care
• orientation within the city
• help filling out government forms including housing and immigration sponsorship forms
• community support for Chinese newcomers through volunteer befriending, conversation circles to practice English
• workshops to reduce stress of adjusting to Canadian culture

Citizenship Preparation

• courses, tests and activities to help newcomers prepare for the citizenship test
• offered on site

Language Training Services

• enhanced language training
• sector specific language training and career orientation in the fields of accounting and IT
• individual counselling and action plan development
• volunteer placement
• mentoring
• networking
• resume and interview preparation

English as a Second Language/French as a Second Language

• English or French for Life and Work in Canada
• conversation and pronunciation classes

Language Instruction for Newcomers to Canada (LINC)

• provides basic language skills in English or French
• courses offered part-time

Employment Counselling and Preparation

• job search preparation and training
• developing strong job search strategies and workplace communication skills
• job search workshops
• on site job search and preparation training courses

Employment Counselling

• resume help
• job readiness clinic
• employment counselling
• skills and career development
• help in establishing social and professional networks

Other Settlement Services

Library Settlement Partnership

• workshops
• one-to-one counselling
• settlement referrals
• English Conversation Club

Commissioner of Oaths

• commissioner of Oaths for verifying documents (only at 400 Cooper St)

Other Services
Counselling services workshops and support groups for:

• financial difficulties
• family conflicts
• mental health issues: depression, anxiety, stress, family relationships, caregiver stress, grief and loss, parenting, effective communication, workplace stress
• problems with the law
• racial discrimination
• family law
• legal problems
• sponsorship matters
• Convention Refugee support

Teletypewriter (TTY) relay service

• numbers that helps the hearing community to communicate on the telephone with the hearing impaired
• confidential relay operator service ensures telephone access for those using or contacting someone who uses a TDD/TTY
• incoming calls must be placed from Canada but can be relayed to anywhere in the world
• long-distance charges do apply

Provides interpretation and translation services to the non-English/non-French speaking community

• facilitates equitable access to health, social, legal, education, and other community services
• interpretation services to and from 60+ languages (in person/by phone)
• translation services to and from 45+ languages
• provides CILISAT testing and online training for cultural interpretation, medical knowledge and terminology

Call to inquire about languages available, capacities change on a regular basis

Newcomer settlement services

• counselling on social, immigration and legal matters
• translation of documents
• help with filling out forms for housing
• employment
• liaison with community service providers and government agencies

Interpretation services provided for deaf and hard of hearing individuals

• uses American Sign Language (ASL) or la Langue des signes québécoise (LSQ) for a variety of appointments including medical, legal, employment, social service, etc
• after-hours emergency interpretation provided as required

Settlement Program (formerly Immigrant Settlement and Adaptation Program):

• Services to enable immigrants and refugees to integrate into Canadian society
• orientation and information programs
• language and skills training
• programs to welcome newcomers to the community
• assistance with applications and documentation
• advocacy
• help with housing
• referrals to health services
• individual agencies may provide needs and eligibility assessments, pre- and post-arrival information and referral, job search and employment counselling, assistance to establish social and professional networks to promote community engagement, and assistance to access a range of settlement services

Russian resource drop-in centre:

• cultural programs
• religious celebrations
• ESL conversation group
• Warm Home Program for seniors newcomers

Commissioner of Oath services:

• taking affidavits and administering other legal oaths, affirmations or declarations, verifying signatures, marks and copies of documents

Culturally sensitive clinical and crisis counselling services to all immigrants (individual and family) for all life challenges and transitions.

Professional organization that offers visual language interpretation in French and Langue des signes québécoise (LSQ) and computerized note-taking

• offers an initial assessment of needs, selects a team of interpreters, and manages preparation materials

Indian cultural and community organization

• promotes social and cultural heritage of immigrants from India and people of Indian heritage, and others interested in Indian heritage
• organizes several community events through out the year to promote above values including Heritage Day, Baisakhi, Summer Social/picnic, Diwali, a Children's Christmas Party, etc.
• helps and supports the arrival and assimilation of newcomers of Indian origin to the Kingston region

Cultural heritage group

• translation services
• speakers
• active in the community

Referrals and appointments, basic counselling and medical interpretation for Mushkegowuk Cree patients

• Geaganano Residence located at 176 Johnson St, Kingston: Provides accommodation for eligible Cree patients and their families.

COVID-19 (23 Mar 2020): Due to COVID19, all CNIB in-person and drop-in programs are suspended until further notice, with the exception of intervention services responding to essential needs: support for medical reasons, pharmacy pick ups and grocery shopping. Increased contact via preferred technology rather than in-person.

Intervenor services for adults who are Deafblind

• provides accurate information in an appropriate manner
• enables them to make choices, plan future actions, communicate successfully, navigate their environment and achieve as much independence as possible

Can be used to assist adults who are Deafblind with:

• communications to access services or to participate in the community (such as going to the library or taking part in a community group)
• accessing and sharing accurate information during important meetings (such as medical appointments or meeting with a lawyer) to support informed decision making
• learning how to use community services, such as public transportation, more independently
• conducting daily activities

Emergency intervenor service: program that allows CNIB's DeafBlind clients to contact an intervenor if they are in an emergency situation

• Emergency Communication Kitst containing items to assist a person who is Deafblind and allow the first responder/hospital staff to communicate until an intervenor arrives

COVID19 In-person and virtual services available; phone and virtual counselling to frontline health workers and their families, and others members of the public, in Ontario; also assists permanent residents, convention refugees, student visa and work permit holders with Employment Insurance (EI)and Canada Emergency Resource Benefit (CERB) applications

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Linguistically and culturally sensitive counselling and settlement services for individuals and families

Counselling and Psychotherapy
Individual, group, couple, marital and family counselling and mental health psychotherapy, for issues such as elder abuse, family violence, wife assault, male batterers, incest, sexual assault, offenders, bereavement, problem gambling, substance abuse; crisis intervention; referrals to community partners as necessary

• consultation for human service providers
• satellite offices (limited hours, by appointment only) in Toronto (602 Queen St W), Markham (5665 14th Ave), Mississauga (720 Burnhamthorpe Rd W, Unit 2), and Unionville (600 Village Pkwy)

Family programs, including parenting and family life education, and youth counselling and leadership development

Partner Assault Response (PAR)
12 week group education and counselling program on domestic violence and non-abusive ways of resolving conflict

• victims/partners of the offender provided with support including safety planning, referrals to community resources, and information on offender's progress
• group counselling in Cantonese, Mandarin and Vietnamese

Settlement Program
Orientation, needs and eligibility assessments, interpretation and translation; information and referral topics include immigration, issues of concern to refugees and foreign domestic workers, citizenship, social assistance benefits, legal aid, housing, child care, English classes, and education and employment training

• computer access
• job search and employment counselling
• assistance in accessing services

Housing and Transitional Support Program
Counselling, information and referrals, crisis intervention and case management for women who have experienced violence, and their children

• community services information on issues such as housing, legal, financial, health care, immigration, children's services
• settlement support including assistance setting up safety plan, ongoing counselling and support

Interpreters, including interpreters for women who are victims of domestic violence and sexual violence, as well as those who have been sexually exploited through human trafficking

• certified translations
• interpreter training
• language testing
• language consulting
• social enterprise

COVID19 24-hour crisis line, telephone counselling and virtual programs available; restrictions and modifications for some programs; instruction provided to assist in online participation, and tablets available for lending to seniors without devices; visit TUTFS website for details, including registration information

Telephone Counselling
Immediate emotional support, crisis intervention or suicide prevention

• links to other appropriate emergency services
• face-to-face individual, group and family counselling
• community outreach counselling and visitation for clients facing barriers to accessing services
• information and referral
• translation and interpretation
• counselling education and volunteer training program
• public education and awareness
• health promotion, including recreation and social activities

Telephone Crisis Intervention Services
24-hour emotional support for individuals experiencing distress, grief, conflict, depression or other crisis

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In-person Counselling Services
Anonymous, confidential counselling for individuals, groups, couples and families

Children's Programs

• Little Steps, Big Steps for kindergarten to grade 6
• homework club
• summer camp

Health Programs

• home hospice program and palliative care provided by trained volunteers
• healthy lifestyle workshops
• smoke-free education for youth
• diabetes prevention program
• visitation for community members who are ill

Parenting Programs

• Focus on Early Years and Mothers
• Focus on Fathers
• parenting skills workshops, including workshop with parents and their children

Seniors Programs

• English café
• reassurance program including counselling and visitation
• outreach services
• recreation including singing, art and digital storytelling classes
• online virtual seminars such as Sing-A-Long Musical Class, Expressive Art Class, Dance Class

Violence Prevention Education
Anger management and conflict resolution classes and workshops

Youth Programs

• employment seminars, career development, leadership training, life skills workshops
• Mind and Motion Program, 2-weeks summer volunteering (August) retreat
• tobacco-free campaign program
• facilitation skills workshop
• mentoring program
• recreational activities

Accredited and certified by the Canada Translation Bureau, Public Works, Immigration and Refugee Board, and other agencies of the Government of Canada in a variety of specialties including:

• certified Spanish translations, interpretation, and transcriptions
• remote telephone interpreting
• simultaneous and consecutive interpreting in conference or court
• translation of technical web sites, magazines, books and catalogues
• translation of documents required for immigration to Canada such as, driver's license, birth certificates, criminal reference checks, marriage certificates etc.
• FOR TRANSLATION SERVICES leave a detailed message of the services needed, including attached copies of the files requiring certified/regular translations
• FOR INTERPRETING SERVICES leave a detailed description of service required, dates, time and place, conditions required, the subject and related information of the interpreting

Member of the Simcoe County Local Immigration Partnership Council (SCLIP); a community partnership focused on the development of settlement strategies for newcomers while promoting positive relationships, opportunity, and use of local resources effectively

COVID19 -- Service available; check Facebook page for updates

• association of ASL-English Interpreters, Deaf Interpreters, LSQ-French Interpreters
• professional development and networking opportunities
• acts as advisor to service providers, public education and advocacy
• for listing of of OASLI interpreters, go to Canadian Association of Sign Language Interpreters (CASLI) website, go to Advanced Search and select OASLI, click www.casli.ca/directory

COVID19 -- Offices closed until further notice

• hearing aid clinics open by appointment only
• core services offered virtually continuing to provide emergency support services
• Emergency Interpreting Services 1-866-518-0000, TTY 1-877-215-9530, urgent@chs.ca, SMS/Text 416-712-6637 (charges may apply)
• Deaf-Blind Intervening Services 1-866-518-0000, TTY 1-877-215-9530, Allan Wareham awareham@chs.ca

Multiservice agency for adults who are Deaf, Deafened, or hard of hearing

• audiology and speech-language pathology
• communication devices
• hearing aid services and hearing tests
• support for coping with hearing loss
• American Sign Language (ASL) classes for individuals and businesses

CHS Interpreting Services -- professional ASL interpreters for medical, legal, business, employment, social and government services

Emergency Interpreter Services -- sign language interpreters for health or mental health emergencies

CONNECT Counselling Services -- counselling for children, youth, adults who are culturally deaf, oral deaf, deafened, hard-of-hearing and their families: counselling around mental health issues, addiction, relationships, domestic violence, or other serious challenges

General Support Services -- support for culturally deaf, oral deaf, deafened, and hard-of-hearing people to help people overcome language and cultural barriers in everyday living situations: case management, referrals, supportive counselling, consumer advocacy, short-term intervention

Hearing Care Counselling -- support for hard-of-hearing adults 55+ who are having difficulty with hearing loss, or younger adults with other disabilities as well as hearing loss, requiring home-based services: home visits, education, counselling, communication devices

Educational Support Services -- note takers, sign language interpreters and assistive devices for part time postsecondary students

Also site for head office

Provides programs and services to Lao communities across Ontario

Services

• information and referral including employment
• settlement and counselling
• translation and interpretation
• documentation and form filling
• social and cultural events
• community radio program, sports activities
• advocacy, community development and volunteer recruitment
• annual music and cultural festival