Searching for In-person Crisis Services

Community and family support services

• crisis intervention
• referrals for substance abuse counselling
• Kids to Camp program
• thrift store (gently used and some new clothing, furniture, appliances, electronics as well as new mattresses at budget prices)
• bus passes available at discounted price for Ontario Works and Ontario Disability Support Program clients and students

Other services:

• Food Bank Tues., Wed., Thurs., 11am to 2pm by appointment. Walk in still welcome but will have to wait until appointments are concluded.
• Church Services Sunday 10:30 am. Everyone welcome.
• Adult Bible Study Wednesdays at 1:30 pm in the lower hall of the Church - 500 York Street
• Ladies Bible Study Tuesday evenings at 6:30pm. Everyone welcome.
• Men's Coffee Connection every third Saturday of the month at 10am in the lower hall. Everyone welcome.

On-site early intervention and crisis intervention

• needs assessment
• safety planning
• referrals to community services
• enhanced support for vulnerable victims
• assistance with applications to VQRP+
• support to survivors of human trafficking

Victim Quick Response Program+ (VQRP+): assistance with emergency expenses related to an incident, including:

• home safety
• accommodation
• meals
• transportation
• basic necessities
• dependent care costs
• counselling
• traditional Indigenous health services
• cellular phones
• vision/dental care
• aids for victims with disabilities
• interpretation services
• crime scene cleanup
• government/medical documents
• funeral expenses

Additional assistance for victims of human trafficking includes:

• tattoo removal
• treatment at a recovery facility

Internet Child Exploitation Counselling Program (ICE):

• province-wide referrals to short-term counselling for child and youth victims of Internet exploitation and to their impacted family members
• up to $1,500 towards the cost of counselling per eligible child or youth victim(s)
• up to $1,000 towards the cost of counselling per impacted eligible family member
• services in French and English and provides culturally-appropriate services for diverse clients, including Indigenous clients and interpretation services for clients who request services in languages other than English or French

COVID-19 (October 4, 2022): This organisation programs are being affected by COVID-19, refer to their website for most up-to-date information.

Emergency health care, counselling and resources for victims of domestic violence and sexual assault

• emergency health care
• evidence collection
• photo documentation
• testing for, and treatment of, sexually transmitted infections
• testing for drug facilitated sexual assault
• comprehensive health care follow-up
• crisis and non-crisis counselling
• social work services and referrals

In crisis situations, personnel offers services such as:

• assessments for people with suicidal thoughts, suicidal behaviour or risk of suicide
• group interventions following trauma related to suicide (offered in the schools)
• intervention related to behaviour crisis
• recommendations related to suicidal tendencies and behaviour crisis

COVID-19 (May 11, 2023): Program running as usual

Mental health crisis line

• mobile crisis team and short-term follow-up to clients and support to professionals

Confidential emergency health care, counselling and resources for victims of domestic violence and sexual assault

• emergency health care
• evidence collection
• photo documentation
• testing for, and treatment of, sexually transmitted infections
• testing for drug facilitated sexual assault
• comprehensive health care follow-up
• crisis and non-crisis counselling
• social work services and referrals

COVID-19 (10 September 2021): In-person services suspended, core services provided remotely.

On-site early intervention and crisis intervention

• needs assessment
• safety planning
• referrals to community services
• enhanced support for vulnerable victims
• assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to

• short-term immediate counseling services.
• crime Scene Clean up.
• emergency home repairs to secure premises for the immediate safety of victims.
• transportation costs as a result of a violent crime.
• emergency child/dependent care.
• emergency accommodation and meals.
• assistance with funeral costs for homicide victims.

Emergency response team

• provide early intervention and options for people in the midst of a mental health-related crisis
• pairs a nurse with an Ontario Provincial Police officer on the road to respond as first responders to calls through 9-1-1

(1 Feb 2023) COVID-19: The office continues to be closed to the public and will be re-assessed on an ongoing basis during the pandemic. COVID screening required when attending on-site appointments which can be arranged by phoning 613-345-1290.

Range of services to children and adults with a developmental/intellectual disability, as well as children at risk, families, service providers, and other community partners:

• focus on individual needs and strengths
• specialized services (psychology, psychiatry, social work, and counselling)
• advocacy
• assessments
• skill training
• groups
• short-term treatment
• residential options
• distress and information line
• Inclusive Child Care program

(1 Feb 2023) COVID-19: The office continues to be closed to the public and will be re-assessed on an ongoing basis during the pandemic. COVID screening required when attending on-site appointments which can be arranged by phoning 613-345-1290.

Range of services to children and adults with a developmental/intellectual disability, as well as children at risk, families, service providers, and other community partners:

• focus on individual needs and strengths
• specialized services (psychology, psychiatry, social work, and counselling)
• advocacy
• assessments
• skill training
• groups
• short-term treatment
• residential options
• distress and information line
• Inclusive Child Care program

Emergency response team

• provide early intervention and options for people in the midst of a mental health-related crisis
• pairs a nurse with an Ontario Provincial Police officer on the road to respond as first responders to calls through 9-1-1

Child & Youth Program:

• Short-term counselling;
• Crisis intervention;
• Community and school based workshops;
• Groups;
• March break and summer programming;
• Assessment & referrals to community resources.

Counselling Services (Grades 1-12; Ages 7-18):

• Child & Youth Counsellors
• Bilingual service
• Current waitlist

COVID-19 (7 September 2021) Open by appointment * Food Bank operates by leaving name and phone number when calling the Food Bank Coordinator at 613-830-4347 ext 158. * For access to the other modified services, programs and contacts call 613-830-4347 or visit the website for details. Christmas program is offered for 2021 (see separate record).

Community resource centre

• information and referral
• advocacy
• crisis intervention
• individual and family counselling
• child & youth programs
• support groups
• parenting skills
• community development
• school supplies program (see separate record for details)
• type 2 diabetes program
• speech therapy for young children
• volunteer coordination
• food bank
• action housing
• Counselling Family Services Ottawa
• Employment Ontario
• First Words
• LESA
• Doyle Salewski (financial advise)
• Military Families Services
• Contact North - Online courses
• Société franco-ontarienne de l'autisme

EarlyON Centre:

• information and referrals
• early learning services and training
• playgroups

Medical health team Équipe de santé familiale communautaire de l'Est d'Ottawa

• Sexual Health Clinic

COVID-19 (May 1, 2020): All activities are postponed. The Child and Youth Counselor remain available to children and youth through telephone.

Support services for youth

• short term counselling
• support and advocacy
• crisis intervention
• workshops
• referrals to the resources in their community
• groups are also offered in area schools and during annual summer camps

COVID-19: Counsellors available by telephone, virtually by Zoom or Teams and/or in person. Access to support services for abused women

• crisis intervention
• information and referral
• support services (by telephone or in person)
• help with emergency transportation or transportation to facilitate links with other community services
• support groups
• babysitting subsidies
• individual counselling
• community education for children

Children Who Witness Violence program:

• support group for children and a concurrent group for their mothers

Transitional Housing Support program:

• help to transition from an abusive relationship to safe housing and services

Counselling and support for behaviour issues with youth :

• individual and group counseling for children struggling with behaviour issues and their parents
• individual child counseling
• school advocacy/teacher support
• family counseling
• crisis intervention
• youth leadership program
• extended parent counseling

Provides leadership within the hospital and community in protecting children and youth (under 18 years). Major emphasis on the provision of specialized medical and mental health services to children, youth and families where abuse or neglect is suspected or evident.

Components:

• consultation and co-ordination for hospital cases of suspected abuse and neglect
• assistance with urgent assessment and treatment through the Emergency Department
• medical assessment and follow-up in a specialized outpatient clinic (Historical Sexual Abuse Clinic)
• case review by the multidisciplinary inter-agency Child and Youth Protection Team
• case consultation to community professionals
• community and professional education regarding abuse and neglect
• research and publication related to child abuse and neglect
• partners in development of services and prevention programs
• advocacy on child abuse issues

COVID-19 (25 Feb 2021): Some appointments can be done virtually (telephone or videoconferencing). Your provider will decide if this is appropriate. Call the Centre at 613-737-5115 before attending.

Offers integrated health and social services:

• counselling
• crisis intervention
• information and referral
• community development
• home support programs
• health promotion activities
• primary health care with a 24-hour on-call service
• smoking cessation
• parenting teens program
• community connections for newcomers
• anonymous HIV testing
• walk-in counselling services

Mourning After: A support group for seniors coping with personal loss

• runs in conjunction with Bereaved Families of Ontario. Registration required, call Lisa Bornn at 613-737-7195 ext 2326

Community Nutrition Program (offered by Community Nutritionists):

• individual counselling
• prenatal nutrition
• healthy eating workshops
• community kitchen

Millennium Learning Centre (English/French):

• offers free access to computers and the Internet

Snow Go Assist program:

• provides a matching service for seniors and people with disabilities looking to hire an individual or contractor
• clearing snow from private driveways and walkways

Services and activities to the residents of the Carson area such as:

• homework club (HWC)
• after school programs (ASP)
• youth groups
• sports activities
• volunteer programs
• crisis intervention
• referrals
• short-term counselling
• group support
• low-income energy assistance program
• voice mail
• early years play groups

Delivers special activities such as:

• community bbq
• holiday dinners

COVID-19 (December 2, 2021): STORM outreach continues to operate in the community 6 days a week during COVID-19.

Specialized team is available to assist women involved in the sex trade

• specialized supports and services for women who are victims of human trafficking
• outreach team can assist women with immediate medical, safety and shelter needs
• information and referral to community supports
• transportation to emergency shelter, medical facilities, detoxification unit and other locations deemed appropriate
• crisis intervention
• basic supplies i.e. hygiene products, clothing, and condoms
• information on health issues i.e. sexually transmitted infections
• snacks and clothing

Community service centre

Aboriginal Community Justice Program : support on justice and court related issues

Aboriginal Courtwork Programs: assistance to all Aboriginal people who are in contact with the legal system, including adults, youth and families, regardless of legal definitions

Culture Resource Coordinator: access to culture based program and services to urban indigenous children, youth & families in order to foster a strong sense of well-being and positive Indigenous identity

Aboriginal Family Support Program: support for children up to six years old and their families through culturally appropriate holistic program services and special events

Aboriginal Healthy Babies Program: access to consistent early intervention services for families who are at risk of problems

Sweetgrass Home Child Care Agency: co-ordinates licensed home day care

Early Years Centre: free drop-in programs for caregivers and children from birth to six years old

Healing And Wellness Program: promotes healthy lifestyles and reduces family violence through culture based programming, healing and intervention initiatives

Kizhaay Anishishinaabe Niin (I am a kind man): a culturally relevant program that supports healthy relationships and identities through one-on-one support, group-based services, participant-based activities, public awareness activities, networking and partnership building

Aboriginal Homeless Partnering Strategy: serves Ottawa's Aboriginal homeless individuals and those at risk of becoming homeless by linking them with specialized programming intended to help them stabilize and improve their current circumstances.The Strategy includes mental health, addictions, labour market opportunities, affordable housing opportunities, and life skills development

Life Long Care Program (LLC - Home Support): designed to respond to the life long care needs of older Aboriginal people who may have limited mobility related to a persistent medical condition or physical disability

Akwe:go Program: for urban children aged 7 to 12 years old to learn and explore aboriginal culture and teachings * one on one support depending on the needs of the individual * tutoring * games and nutritious snacks in a safe and healthy environment

Wasa-Nabin Youth Program: support, tools and healthy activities for urban Aboriginal youth between the ages of 13-18 * guidance in a cultural framework for youth who are at risk for specific negative behaviours

Alternative High School: credit-granting Secondary program for students to learn in a quiet and relaxed atmosphere

Creating Safe Spaces: to increase safety, well-being and mental wellness for Indigenous young women and girls, including those who identify as 2SLGBTQQIA+, who have lived experience or witnessed trauma, violence in their families and communities, and/or missing and murdered Indigenous women and girls

Mental Health Peer Support: to provide a network of supports and mentorships to urban Indigenous people under community supervision orders as they seek to improve their mental health, reduce any harms associated with their behaviour, work to avoid justice system recidivism, and pursue a Good Mind.

Member agency of Support Services Network for Male Survivors in Ontario

Integrated social services for community within Ward 13

Poverty Reduction:

• emergency food service (see separate record)
• community gardens
• collective kitchens
• community meals
• baby cupboard
• Market Mobile (see separate record)

Counselling services:

• social services
• referrals
• crisis intervention
• short-term counselling

Skills Development:

• housing support
• employment support
• health promotion and awareness
• referrals

Children, Youth & Families:

• playgroups
• parenting support program
• violin course
• after-school program
• sports and arts programming
• youth leadership program

Community Support and Development:

• community development
• community events
• Post-Incident Protocol
• CDF activities

Community Support:

• épingle à linge : clothing cupboard
• group support
• low-income energy assistance program
• voicemail
• free access to computers

Carson Community House: see separate record

Other services: Gift-in-kind

COVID-19 (27 April 2020) In accordance with Ontario Ministry of Health guidelines, restrictive measures are in place until further notice. Patients should call their respective program prior to an appointment.

This information is regularly updated on their Facebook page.

Program offers a range of services for acute mental health problems to adults of Ottawa and Prescott-Russell

• assessment
• short-term treatment
• follow-up and support to clients and their families, in collaboration with community services
• Program operates in three areas: in-patient services, out-patient services and community services.

COVID-19: physically closed until further notice. Exception: Partage Vanier Food bank services remain available, via appointment only and crisis intervention counselling is available by telephone - call 613-744-2892 ext 0. Diapers and formula available by appointment. Other services (counselling, intake, settlement services, social pediatric hub, employment, francophone legal aid clinic) available by phone, email or videoconference. (July 13, 2021)

Integrated social services for members of the community

Settlement Services for Ottawa residents (see separate record for details)

Employment Services for Ottawa residents (see separate record for details)

Family Services/Youth Programs for Ottawa-Vanier residents and surrounding areas:

• offers services to parents, grandparents and home caregivers of children 6 years and under
• recreational and prevention programs to youth 6-18 years old
• variety of workshops on parental skills, playgroups, services for pregnant women and new parents, a free toy lending library and resources, home visits, school readiness programs, support groups for newcomer parents and other programs based on the families' needs
• children and youth 18 years and under who live in Vanier or go to school in Vanier also have access to a Social Pediatrics Centre

Legal Clinic for low-income residents of eastern Ottawa (see separate record for details)

Counselling Service for Vanier residents:

• counselling, crisis intervention and referrals, regardless of the individual's status in Canada
• organizes support groups and activities

Community Development for Vanier residents:

• workers assist residents, groups and organizations in organizing activities to improve the well-being of the community
• programs for seniors are offered, as well as activities for residents such as block parties, community coffee-houses, etc
• visit website for calendar of activities

Partage Vanier Food Bank for Vanier residents (see separate record for details)

In-House Agencies: some community agencies offer their services at the Vanier Community Service Centre:

• Catholic Family Services
• Catholic Immigration Centre
• Ottawa Cancer Foundation
• Lifestyle Enrichment for Senior Adults (LESA) offered by the Centretown Community Health Centre
• Families First offered by the Pinecrest-Queensway Community Health Centre
• Parent Resource Centre
• Ottawa Children Treatment Centre
• First Words
• Ottawa Public Library - Vanier Branch
• OrKidstra
• Crossroads Children's Centre
• Rideauwood Addictions and Family Services

COVID-19 (16 December 2021): Staff is delivering services remotely. Métis who are in need of help accessing supports are urged to contact the MNO toll free at 1-800-263-4889 or email covidhelp@metisnation.org.

Bi-weekly Drop-in program: Willow's (16+) for women and 2SLGBTQ+ people who trade/sell sex and/or use substances

• access to an Ottawa Public Health Nurse
• harm reduction supplies (safer sex, injection, inhalation)
• a hot meal
• clothing
• menstrual products
• toiletries
• peer support
• overdose prevention and education & Narcan kits
• crisis intervention
• referrals, including for cultural supports

Direct outreach is being offered during COVID-19: Bi-weekly Support Group (16+) via zoom for women (16+) survivors of gender-based violence (GBV), exploitation, and trafficking

• personal development workshops
• arts-based activities
• cultural activities
• lunch

Support program offered via zoom during COVID-19 with lunch being dropped off:

• Métis-focused
• Trauma-informed
• Strengths-based
• Evidence-based, rooted in harm reduction

The Team is also available to provide trainings, workshops, and presentations to community members and service providers related to harm reduction, gender-based violence, human trafficking, etc.