Searching for Crisis Lines

COVID-19 (August 17, 2022): Some in person services. Some services are offered remotely. Referrals continue to be accepted.

Sexual assault support services

• 24 hour crisis line
• public education
• information/support groups
• counseling
• advocacy
• accompaniment
• referrals
• outreach program to all women survivors of sexual assault

Mutual support group for those dealing with alcohol addiction

• employs a 12-step program

Mental health crisis team providing intervention services

• consists of the Mental Health Crisis Line and Mobile Crisis Team

Francophone sexual assault support services:

• provides support, individual and/or group support
• accompaniment, advocacy and information and referral to other appropriate services
• offers education and awareness programs
• 24 hour crisis line
• confidential and free

COVID-19 (10 Jan 2023): shelter remains open with health and safety precautions in place. The crisis line remains open to provide assistance. Support groups and other programming are on hold until further notice.

Visit their website for additional information.

Emergency shelter for abused women 16 years and older with or without children

Support services:

• informal counselling at the shelter
• Child & Youth Services for residents
• support groups for women and/or children
• educational presentations on violence against women sector
• information about community resources and assistance in accessing those resources
• if available, emergency clothing provided
• daily balanced meals
• toiletries
• referral to appropriate medical attention when necessary
• follow-up services

In crisis situations, personnel offers services such as:

• assessments for people with suicidal thoughts, suicidal behaviour or risk of suicide
• group interventions following trauma related to suicide (offered in the schools)
• intervention related to behaviour crisis
• recommendations related to suicidal tendencies and behaviour crisis

COVID-19 (May 11, 2023): Program running as usual

Mental health crisis line

• mobile crisis team and short-term follow-up to clients and support to professionals

French-speaking non-profit organization that offers a multitude of services in French and English to support and equip women and their dependents who are victims of violence

Programs and services

• shelter
• crisis line/chat/text
• outreach services
• support groups
• prevention and education activities, including community awareness about the issues of violence against women
• Teen Zone: information on healthy relationships for teenagers
• Amimo Program: care for pets of women residing in the shelter

Confidential text and online chat tool to connect women who are victims and survivors of domestic violence and abuse to trained counsellors, advice, referrals and support

COVID-19 (November 17, 2021): Services over the telephone. Children, youth and their families can reach out at anytime to make a referral and receive service. Call-in sessions: a single session option for families to check-in with a clinician regarding anxieties or other issues by dialing 1-800-809-2494 ext 0. Flexible phone appointments available upon request.

Family and children's mental health agency

Programs and services:

• targeted prevention
• brief services
• counselling and therapy
• family skill building and support
• specialized consultation and assessment
• crisis support services
• intensive treatment services

Tele-Mental Health Services:

• offered when needed for treatment planning
• services start with a brief telephone intake where a single session consultation is scheduled in approximately 7-10 days of making a referral
• clients experiencing crisis will receive same day service

Assistance with recreational activities though the Making Play Possible program

(1 Feb 2023) COVID-19: The office continues to be closed to the public and will be re-assessed on an ongoing basis during the pandemic. COVID screening required when attending on-site appointments which can be arranged by phoning 613-345-1290.

Range of services to children and adults with a developmental/intellectual disability, as well as children at risk, families, service providers, and other community partners:

• focus on individual needs and strengths
• specialized services (psychology, psychiatry, social work, and counselling)
• advocacy
• assessments
• skill training
• groups
• short-term treatment
• residential options
• distress and information line
• Inclusive Child Care program

COVID-19 (November 17, 2021): Services over the telephone. Children, youth and their families can reach out at anytime to make a referral and receive service. Call-in sessions: a single session option for families to check-in with a clinician regarding anxieties or other issues by dialing 1-800-809-2494 ext 0. Flexible phone appointments available upon request.

Family and children's mental health agency

Programs and services:

• targeted prevention
• brief services
• counselling and therapy
• family skill building and support
• specialized consultation and assessment
• crisis support services
• intensive treatment services

Tele-Mental Health Services:

• offered when needed for treatment planning
• services start with a brief telephone intake where a single session consultation is scheduled in approximately 7-10 days of making a referral
• clients experiencing crisis will receive same day service

Assistance with recreational activities though the Making Play Possible program

(1 Feb 2023) COVID-19: The office continues to be closed to the public and will be re-assessed on an ongoing basis during the pandemic. COVID screening required when attending on-site appointments which can be arranged by phoning 613-345-1290.

Range of services to children and adults with a developmental/intellectual disability, as well as children at risk, families, service providers, and other community partners:

• focus on individual needs and strengths
• specialized services (psychology, psychiatry, social work, and counselling)
• advocacy
• assessments
• skill training
• groups
• short-term treatment
• residential options
• distress and information line
• Inclusive Child Care program

Mutual support group for those dealing with alcohol addiction

• employs a 12-step program

COVID-19: Counsellors available by telephone, virtually by Zoom or Teams and/or in person. Access to support services for abused women

• crisis intervention
• information and referral
• support services (by telephone or in person)
• help with emergency transportation or transportation to facilitate links with other community services
• support groups
• babysitting subsidies
• individual counselling
• community education for children

Children Who Witness Violence program:

• support group for children and a concurrent group for their mothers

Transitional Housing Support program:

• help to transition from an abusive relationship to safe housing and services

COVID-19 (8 June 2021) VAC offices and Service Canada centres are not open to the public due to the outbreak of coronavirus (COVID-19). You can continue to connect with us through My VAC Account secure messaging or by calling 1-866-522-2122 or VAC Assistance Service 1-800-567-5803.

Visit their website for more details.

Counsels and advises Veterans and their dependents concerning entitlement under Veteran's Legislation

• accepts and initiates applications for Veterans' benefits including health care applications, Service Benevolent Funds and trust funds
• provides information and referral services to social welfare and health agencies
• assessment of Veterans with physical or mental disabilities and placement in an appropriate treatment centre: Perley and Rideau Veterans' Health Centre at 613-526-7170
• may provide financial assistance to veterans where services are not otherwise covered
• VAC Assistance Service: short term counselling and/or crisis intervention

Click here for the Benefits Payment Calendar

COVID-19 (December 2, 2021): STORM outreach continues to operate in the community 6 days a week during COVID-19.

Specialized team is available to assist women involved in the sex trade

• specialized supports and services for women who are victims of human trafficking
• outreach team can assist women with immediate medical, safety and shelter needs
• information and referral to community supports
• transportation to emergency shelter, medical facilities, detoxification unit and other locations deemed appropriate
• crisis intervention
• basic supplies i.e. hygiene products, clothing, and condoms
• information on health issues i.e. sexually transmitted infections
• snacks and clothing

Phone support for African, Caribbean, and Black (ACB) of Ottawa

• practical and emotional support including resource navigation, health coaching, and advocacy

COVID-19 (November 5, 2021): Operates as usual.

​Short-term councilling services

• assist with resolving many of today's stresses at home and in the work place
• partnership between the Department of National Defence (DND) and Health Canada's Emergency Preparedness and Occupational Health Directorate Employee Assistance Services (EAS)
• available 24 hours a day, 365 days a year
• bilingual counsellors

Text and web chat support

• peer support program for students
• resources ans support options available within Carleton University and the community
• confidential and free
• reach out through the chat service or by texting 613-209-1142

COVID-19 (October 14, 2021): Service Access to Recovery (SAR) dial 613-241-5202. Screening and triage currently done by phone because of pandemic. Clients are being provided with a list of virtual support options offered by different addictions treatment agencies and other regional and provincial resources. Visit website for more detail on the procedures during the pandemic.

Main gateway to addiction services in the region

Conducts assessments and referral planning with people who are concerned about their substance use

• information and support to people concerned about their loved one's substance use, whether it be a friend, a family member or a spouse
• can provide guidance, support and help the clients navigate the addictions system
• direct referral to addictions treatment

Confidential text and online chat tool to connect women who are victims and survivors of domestic violence and abuse to trained counsellors, advice, referrals and support

Temporary emergency shelter for abused women and their children

• reasonable, flexible limit on length of stay
• counselling
• referrals
• advocacy
• telephone crisis line
• accepts pets on site
• Unsafe at Home text and chat line: open to anyone experiencing gender-based violence (GBV)

Transitional Housing and Peer Support Programs

• community based programs for all gender-based violence (GBV) survivors
• includes a peer pupport group, system navigation, risk assessments, safety plans, and housing support

Interval House of Ottawa works from an intersectional, feminist, and anti-oppressive approach.

COVID-19 (May 1, 2020): The mental health counselors are doing youth and family sessions and the walk-in clinic sessions by phone and video. Call 613-562-3004 for more information.

Crisis response service

• can be accessed when other services are unavailable at the time to respond to those in need
• crisis line and online chat are available 24/7
• short-term follow-up services and assessment for families or youth

Effective interventions at the time of the crisis in order to reduce or divert unnecessary access to:

• hospital emergency rooms
• police contact
• children protection services
• residential placement
• short-term follow-up services and assessment

Dedicated to raising awareness of elder abuse and neglect through

• public education
• professional training
• advocacy
• service coordination
• regional resources and educational materials available online