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Dial 2-1-1. Our helpline is answered by real people 24/7 and service is available in 150+ languages.
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COVID-19 : Staff and resident health monitoring in place for service continuity.
Emergency shelter for abused women, with or without children, victimized or threatened with physical, psychological, economical, emotional or sexual abuse
Emergency shelter for abused women, with or without children, victimized or threatened with physical, psychological, economical, emotional or sexual abuse
- offers follow-up
- general public education
- referral and legal information
- individual counselling or group support
- children's assistance
- counselling for historical sexual abuse
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Temporary physical distancing centre offering:
- food
- bathrooms
- showers
- common sleeping areas
- access to computers, wi-fi
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Housing Services - Emergency Family Shelter and Transitional Family Housing
Office: 613-788-5063Visit Website
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Housing services
- emergency family shelter
- transitional family housing
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Emergency shelter for adult men - day services available for residents and community members
Free community meals, 7 days a week
Addiction and Trauma Services at the Ottawa Mission
Free community meals, 7 days a week
- drop-in for non-residents
- meals served to residents three times daily
- Weekly offerings at various sites, changing schedule. See website for details.
- personalized case management
- housing assistance
- employment support
- educational support (Stepping Stones Learning Centre and Discovery University)
- mental health support
- offered for substance use issues
- provides accessible health care to homeless people who have n access to family medical care
- hosts specialty care clinics, including foot care and women's health
- chapel services
Addiction and Trauma Services at the Ottawa Mission
- drop-in group support to men
- structured live-in program with beds and aftercare
- emergencies
- preventative
- surgical
- restorative
- removable denture care for people in shelters or living on the street
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Emergency shelter for homeless women and gender diverse people
- accommodates 58 women
- basic needs
- support and crisis intervention
- referrals to community resources
- case management
- addiction support
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COVID-19 (September 26, 2022): This shelter is still operating. This information is regularly updated on their website.
Supportive emergency housing
Supportive emergency housing
- 169 beds
- Meals, clothing, counselling, case management and referrals
- Special Care Unit for men with spiritual, emotional and physical needs
- Locked 2 man dorms: long-term stay (3 months) for working clients saving up for first and last month's rent
- an international tracing service for immediate relatives
- inquirer must be searching for a near relative and be able to provide essential information about the missing person
- requests can be accepted or rejected based upon considerations of reasonableness, feasibility or motive
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COVID-19 (22 Jan 2023): Shelter remains open and fully operational, with safety precautions in place until further notice.
Shelter with a capacity of 60 beds offering a safe place and coordinated care from front line staff, diversion workers and case managers with the support of psychiatric nurses, outreach workers and medical outreach teams
On site-services include:
Shelter with a capacity of 60 beds offering a safe place and coordinated care from front line staff, diversion workers and case managers with the support of psychiatric nurses, outreach workers and medical outreach teams
On site-services include:
- mental health and addiction assessments/support
- diversion services
- case management/housing support
- community referral and medical support as required
- shared accommodation
- three meals a day via support services
- showers
- laundry
- hygiene supplies
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Short Description
Emergency shelter with a capacity of 110 beds that provides basic needs such as:
Medical professionals, nurses, and mental health professionals serve and advocate for clients and act as a resource for the staff. Case Managers and Diversion Workers assist clients with transitioning out of the shelter environment.
Clients can book in after 7 pm and can reconfirm their beds the following day if need be between 3:30 pm-6 pm.
- meals
- showers
- laundry services
- safe needle injection supplies
- medication storage
Medical professionals, nurses, and mental health professionals serve and advocate for clients and act as a resource for the staff. Case Managers and Diversion Workers assist clients with transitioning out of the shelter environment.
Clients can book in after 7 pm and can reconfirm their beds the following day if need be between 3:30 pm-6 pm.
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Community and Social Services - Housing Services
1-866-261-9799 Office: 3-1-1
Office: 613-580-2400
Visit Website
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Short Description
Funds community agencies that, in turn, help people who experience homelessness and those at risk of becoming homeless through a system of services that ranges from preventing homelessness to helping people find permanent housing
Funded Programs:
Emergency Shelters:
Funded Programs:
Emergency Shelters:
- subsidizes permanent shelter spaces in one City-operated family shelter, eight community shelter providers and overflow facilities as needed
- shelter operators provide a variety of services including meals, a place to sleep, and case management, including practical assistance
- all clients are assessed and referred to the social and health services they need
- each shelter has a housing support worker to help clients find long-term housing and settle into the community
- no one who needs emergency shelter is turned away and other option are assessed to ensure no one is left without shelter
- case management support workers assist clients with activities provided in their own homes through scheduled visits, such as life skills to support independent living
- individuals live in scattered units across the city including units that are block-leased by the service provider
- managers assist people who are unsheltered and/or in emergency shelters to find appropriate housing, learn relevant life skills, and promote an improved quality of life by facilitating timely access to community supports, thereby enhancing housing stability and supporting long-term housing retention
- funds a number of homelessness outreach teams whose functions include helping people who are on the street to access emergency shelters and to obtain housing, as well as supporting people experiencing homelessness by preventing or reducing potential harm and connecting them to health and social services
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Homelessness Prevention Program
- financial assistance on a one-time basis for individuals that require support in becoming housed or to remain housed
- temporary accommodation for families facing an emergency situation leading to loss of shelter
- maximum stay is 21 days
- emergency funds provided to help low-income households, including social assistance recipients, facing housing related emergencies including energy arrears (energy arrears, including hydro, oil, and gas, as well as the costs for security deposits and reconnection fees)
- benefit is to address housing crises which have resulted in homelessness or which may lead to homelessness
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Co-ed overnight emergency shelter
- capacity 35 beds for overnight clients
- light evening meal
- breakfast in the morning
- showers
- laundry facilities
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COVID-19 (July 14, 2020): Covid-19 procedures to enter these premises are in place - hand sanitization, wearing of masks, taking of temperatures, and recording contact information
Variety of services related to seeking, gaining or maintaining affordable housing in Kingston
Variety of services related to seeking, gaining or maintaining affordable housing in Kingston
- Housing Help Centre
- two emergency shelters
- two supportive housing programs
- prevention diversion and housing first services
- youth hub
- street outreach
- see separate listings for details
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Short Description
Temporary accommodations and housing outreach services for families as they transition from homelessness to a home
- capacity for 19 people
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