Searching for In-person Crisis Services

The Family Support program provides support, information, early intervention, and referral to other services for parents with youth ages 12 to 17 who are experiencing parenting challenges or parent/child conflicts. This is a strength-based, family-centered service offered in individual and group formats. This program is delivered on- and off-site throughout Hamilton, Burlington, and area. It is open to community referrals.

Funded by the United Way of Halton & Hamilton.

The program supports seniors who are at risk of homelessness and/or has an urgent/emergent that requires immediate supports. It develops goal oriented crisis support plans aimed to assist individuals in stabilizing their current crisis and connects individuals with the most appropriate community services. A plan of care is created that responds to the presented crisis. The program also provides short term case management (up to 3 months) as well as linkages and referrals to long term community supports.

A housing program supporting individuals experiencing episodic or chronic homelessness in acquiring and maintaining safe, affordable, and stable housing in Hamilton. Offers intensive case management, referrals, supports, and help obtaining government assistance.

Similar programs are offered in Halton and Brantford.

Provides care by clinicians and psychiatrists who assess and treat patients with acute mental health problems who have presented to the emergency department. Works in partnership with other inpatient and outpatient mental health services to assist individuals in finding the right level of care.

Provides a comprehensive range of outpatient services to children, youth, adults, and seniors * services include psychiatric consultation and assessment, treatment, community outreach, day programming, bridging support, and community education workshops * referrals are screened and processed by one-Link


Outpatient services for adults:

• Community Support Team (provides long-term case management to enable individuals with severe and persistent mental illnesses to attain self-sufficiency, stability and integration into the community)
• Community Treatment Order (CTO) (allows individuals with severe and persistent mental illness to receive treatment, support and supervision in their own community)
• Concurrent Disorders Program (offers help to individuals who have a concurrent addiction and mental health issue)
• Community Outreach and Support Team (COAST) 1-877-825-9011
• Older Adult Mental Health Clinic (provides assessment, consultation, treatment and follow-up services to older persons with mental health issues, including behavioural and psychological complications associated with neurodegenerative diseases)
• Halton Geriatric Mental Health Outreach Program 905-681-8233
• Mental Health Day Program (six week intensive group program * focused on crisis management, symptom stabilization, education, group and individual counselling and the coordination of resources for follow-up after discharge)
• Medication Clinic (provides long-term medication management for adults diagnosed with serious and persistent psychiatric illnesses)
• Medication Review Clinic (provides short-term psychiatric assessment, treatment initiation and stabilization to individuals who are followed by family physicians in Halton)
• Outpatient Psychotherapy Services (individual and group therapy for individuals experiencing depression and anxiety disorders)
• Phoenix Program, Early Intervention Service for Psychosis (clinical partnership between Joseph Brant Hospital, Halton Healthcare, North Halton Mental Health Clinic, Halton ADAPT and the Schizophrenia Society of Ontario that provides comprehensive clinical services for individuals in their first episode of psychosis)

Outpatient services for children and adolescents

• Child and Adolescent Psychiatric Inpatient Service (CAPIS) Day Hospital (provides assessment, stabilization, and treatment for children and youth, up to the age of 17 years, experiencing acute mental health symptoms)
• Child and Adolescent Clinic (outpatient services offering specialized programming for transitional aged youth, attention deficit disorders, and anxiety)
• Eating Disorders Clinic (provides multidisciplinary consultations, assessment and short-term treatment to meet the needs of adults, children, youth and their family members)
• Navigator Service (provides short term support and case management to children, youth and their families as they navigate through the mental health system and transition to longer term services)
• Phoenix Program, Early Intervention Service for Psychosis 905-845-2571 ext 4800
• Recovery Through Education for Adolescents and Children in Halton (REACH) (provides intensive mental health treatment and education services in a local community high school to prevent hospitalization or to support students as they transition from the inpatient unit into a community setting)

Services and Programs:

• Child and Adolescent Services

One-on-One supports for coordinating services. Includes personal advocacy, community referrals, assistance with filling out forms, and intervention and supports for people facing homelessness, critical life changes, abuse, or isolation.

Emergency crisis line and response team to assist individuals who have serious mental health issues and who are in crisis. Also supports caregivers in the management of acute mental health concerns and crisis.

Intake can be initiated by individuals directly or through their family members and caregivers. Referrals are accepted from community agencies and professionals.

If anyone is at immediate risk of serious harm, CALL 911 instead. This includes medical distress or injuries, violence/use of weapons, or any immediate threat to someone's physical safety.

Specially trained staff and volunteer crisis responders, who work with HRPS offering crisis intervention, emotional support, practical assistance and community referrals to victims of crime and tragedy throughout Halton Region

Crisis Intervention

• Unit is equipped to respond to crisis situations 24 hours a day, seven days a week, when requested by a police officer
• when called upon, volunteers respond where required and provide immediate assistance to serious incidents involving a broad spectrum of physical/psychological trauma, including:
  • sudden death
  • homicide and suicide
  • assault, including sexual assault
  • domestic violence
  • elder abuse
  • robberies
  • motor vehicle collisions

Victim Quick Response Program

• provides quick limited financial assistance to victims of homicide, attempted murder, serious physical assault, domestic violence, sexual assault, human trafficking, criminal harassment, child abuse and hate crime
• for more information, visit OAK0194

Mobile Tracking System

• a GPS tracking device that acts as a personal alarm for individuals identified as at risk of further violence
• places a priority on victims safety and promotes an improved response to victims

Project Lifesaver

• a program that combines radio technology with a coordinated rapid response to help police locate wandering or missing individuals
• for more information, visit OAK9152

Vulnerable Person Registry

• this service allows a family member and/or caregivers of vulnerable persons to submit critical information to Halton Regional Police Service that may be used during an emergency situation
• for more information, visit OAK0076

A Victim Services Unit office is located in each of the Service's four divisions:

• Halton Hills 10 and 11 Divisions
• Burlington 30 Division
• Milton 12 Division
• Oakville 20 Division

Provides telephone support and mobile intervention to persons who are in crisis and have a mental health concern

• mobile team of mental health professionals and specially trained, plain-clothed police officers may also visit to help those in crisis remain safe in their own environment and connect with ongoing care
• help is available Monday to Sunday, 24 hours a day
• not an emergency response unit
• if your situation is a life-threatening emergency, call 9-1-1
• COAST is provided through a partnership of the Canadian Mental Health Association, Halton Region Branch and the Halton Regional Police Service

A program that adds a layer of additional police response to mental health calls and intervention

Two teams join the rotating platoon shifts each day and are specifically available to respond to calls involving people in crisis:

• response teams consist of a registered healthcare professional (registered nurse or social worker) coupled with a specially trained uniformed police officer
• advocate for the person and families in crisis
• ensure mental health assessments are completed
• better equipped to provide resources, help and support for everyone involved

COVID19

• continuing to operate during COVID
• comprehensive care that includes crisis support, health and forensic services
• follow up and counselling services will also continue to be provided

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Assessment and treatment for those who have been recently sexually assaulted, those who have been recently assaulted by a partner or children who have been abused

Chantel's Place

• one-to-one care in a safe, private, secure unit
• assessment, documentation of injuries
• treatment
• safety planning, emotional support
• information concerning medical, legal and counseling options
• follow-up medical care

Counselling

• free counselling for people who have been referred through the medical services
• counselling at Mississauga Hospital site

COVID19 24/7 Crisis Line Support Program, Central Intake Line, Emergency Shelter Program, and Community Support and Outreach Program continue without disruption, as well as all support and counselling programs and services; enhanced screening in place using Ontario Ministry of Health Assessment Tool, PPE, and antigen test

• community and client meetings available by phone or online
• sexual violence counselling available by phone or online
• online Anti-Black Racism Sexual Violence Support Group
• 24/7 Crisis Line Support Program 905-403-0864, 905-676-8515, or 1-855-676-8515
• Central Intake Line 905-676-0257 or 1-800-676-0257 for Transitional Housing supports available 9 am-4:30 pm
• for donations, contact Julie Shultz, Development Manager, julie@embrave.ca
• visit website for updates and service information

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24-hour Crisis Line Support Line Program
Immediate support to survivors in the community who are experiencing any form of violence, including crisis support and intervention, risk assessment and safety planning, emotional support, information and referrals, problem solving and shelter intake

Central Intake Line for Transitional Housing Supports in Peel Region
First point of contact for transitional housing support program and community outreach services

• one-to-one support
• risk assessment and safety planning
• emotional support
• legal support (criminal, family, immigration)
• housing supports
• information and referrals
• problem-solving, advocacy
• shelter access

Emergency Shelter Program
24/7 intake for individuals and there dependents (up to 18 years) who have experienced, are currently experiencing, or are at risk of experiencing any form of violence

• capacity 54
• stay up to 4 months
• service provided regardless of geographical location
• referrals to alternative shelters as required based on safety or capacity issues

Sexual Violence Counselling Program
Emotional support and counselling, support groups, and information and referral, available in-person or remotely (phone, email, online)

• pressuring/convincing
• sexual assault
• childhood sexual abuse
• sexual harassment
• online sexual violence

Community Support and Outreach Program
Including safety planning, emotional support, information and referrals, and problem-solving, and assistance in accessing housing and shelter support, and legal and immigration support

Child, Youth and Parenting

• supportive counselling for parents and families dealing with cultural and inter-generational conflict- culturally and linguistically responsive
• positive parenting strategies and helps families understand the range of supports available
• crisis intervention and risk assessment, system navigational support, linkages to resources for youth and families
• support in areas such as challenges or conflict over social norms, family violence/breakdown, mental health, developmental disability, dealing with anxiety and stress, identifying abusive behaviours and healthy versus unhealthy relationships, coping strategies for families dealing with separation, divorce, co-parenting or parenting in blended families

Community Mental Health Support

• Housing and Support in Peel (HASP) in partnership with Supportive Housing in Peel (SHIP) delivers housing support services to clients residing in SHIP units including case management, service coordination, and person-centred centered support planning
• advocates with landlords, hospitals, psychiatrists
• skills development to improve quality of life, resolve day to day conflicts, manage setbacks and increase independence and housing stability

Family Court Support Services

• support to victims of domestic violence navigating the family court system
• helps clients understand their rights and to make informed decisions on matters related to custody, child support, spousal support, and division of property and assets
• helps clients to understand and navigate court appearances and lawyer appointments; safety planning and risk assessments
• assistance documenting the history of abuse
• court accompaniment where appropriate

ACES Program for Women (Advocacy, Counselling, Empowerment & Safety)

• culturally sensitive counselling for women who are victims of domestic/family violence and abuse
• crisis intervention, counselling, risk assessment, safety planning, transitional support, educational workshops, assistance with legal issues and advocacy, and referrals to community resources
• women's groups to support health and wellness
• support groups for women and children who have witnessed partner abuse through the Helping End Abuse for Life (HEAL) network
• French service through partners OASIS or La Maison d'Hébergement (see separate listing)

Intersections: Support for 2SLGBTQ+ Newcomers

• drop-in, safe space, for settlement information with a 2SLGTBQ+ lens
• private, confidential, one-to-one settlement support
• peer mentoring
• referral to other services
• workshops and information sessions
• resource library, and social activities such as movies, art and crafts
• promotes welcoming communities through community presentations and information sessions

Services also offered at Safe Centre of Peel, 60 West Drive, Suite 110, Brampton

COVID19 Contact for information on in-person, phone, email and virtual services

Medical, mental health, settlement and social support services, including integrated anti-human trafficking support; research and education

Mental Health Counselling and Support
Confidential assessment, counselling, crisis intervention and support services

• individual, family and group counselling, and mutual support groups
• service coordination and referral to treatment

Settlement Services
Including needs assessment, information and referral, orientation, supportive counselling, interpretation and translation services, employment counselling and computer training, and peer support groups

• referrals to outside resources, including housing, social services, legal and medical help, skills training, cultural groups, and recreational programs
• assistance with documation and completing applications

Children, Youth, and Parent Programs
Specialized settlement services for children and their families to deal with trauma and restore family functioning

• homework club, individual tutoring, education counselling, leadership development, and summer recreation programs
• workshops such as job interview skills, employment training, driver education, health and sexual health, education options
• parent supports such as counselling, school and child welfare systems navigation, assistance accessing child care and completing subsidies applications
• assistance accessing free or affordable community programs

Language and Skills Training
Includes English as a Second Language (ESL), computer classes, citizenship preparation classes

• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate listing

Public Education Program
Includes community consultation and public information, and international projects

COVID19 Offices closed to walk-in service until further notice; crisis support service for children, youth and families remains available at 416-410-8615, Mon-Sun 24 hours; call 911 for emergencies; call, email or visit EveryMind website for details

Telephone and mobile crisis response to mental health crises, such as parent-child conflict, school concerns, suicidal or self-harm, substance use, stress, anxiety or depression, and parenting concerns

Community programs

Group and individual counselling including theft prevention, anger management, drug and alcohol counselling

Court programs

Diversion and alternate measure programs including community service and counselling

• Court support program -- practical assistance, support, information to women in and out of custody

Youth programs

Court support for youth

• Follow up and aftercare program -- assists young women leaving custody with reintegration
• support, advocacy and referrals to community resources for counselling, education, employment, housing

Transitional housing

Ellen House -- halfway house for women 18 years and older, capacity 10

• counselling, release planning

Marjorie Amos Residence -- open custody/open detention facility for young women 12-17 years, capacity 10

• helps reintegration into the community
• supervision and guidance
• educational upgrading
• life skills

Outreach/Preventative Education programs

Female Mobile Support (FMS), 905-459-1315 ext 250 -- for female youth 12-24 who have been involved, are still involved or at risk of sexual exploitation

• Monday-Sunday 24 hours
• support and services including housing, life skills, counseling, medical care and mentoring and advocacy
• referrals to community resources

Building Resiliency in Girls, 905-459-1315 ext 425 -- prevention/intervention based program addressing the social, emotional and cultural needs of girls 12-18 years

Empowering Against Exploitation (EAE), 905-459-1315 ext 247 -- preventative education program for young women 12-24 years to address online safety and sexual exploitation in the community

Empowering Young Men (EYM), 905-459-1315 ext 250 -- preventative education program for young men 12-24 years addressing sexual exploitation, its harm and ways they can work towards ending sexual harm

Change is Choice program -- addresses problems with substance abuse, and anger management and criminal thinking in order to motivate women at Vanier Centre for Women to enter more intensive rehabilitation

Girls in the Know -- mentorship program for female youth at Syl Aps focusing on self-awareness, empowerment and self-respect

COVID19 All CMHA Peel Dufferin offices closed to walk-in service

For crisis situations call 24.7 Crisis Support Peel Dufferin at 905-278-9036 or 1-888-811-2222 (Caledon & Dufferin)

For support, assessment and access to programs call Intake at 905-451-2123 or 1-877-451-2123, Monday to Friday 8 am-8 pm

Staff available through teleconferencing during regular business hours, all non-essential in-person meetings suspended, and internal events, training and workshops postponed; visit website for updates and information



Crisis support via phone to individuals experiencing a mental health or addiction crisis, and support to families, friends and caregivers

Mobile Crisis Response -- Team mental health professionals, social workers, nurses, and plain clothed police officers provide in-person support to individuals experiencing non-emergency, high risk, mental health crisis

Counselling services for individuals who are being abused, are abusive and/or at risk for abuse

Services offered

• Women's Program - individual and/or group counselling, support advocacy, liaison for women living in high-risk situations
  
• Child & Youth Program - individual and/or group counselling, support advocacy, liaison for children living in high-risk situations
  
• Men's Program - support and counselling available for men who have been abused or are abusive
  
• Sexual Assault Program - program for adult men and women who have been impacted by sexual abuse

Housing program is for individuals who choose to live independently and violence-free. It offers services for maintenance, revitalization and enhancement for single-parent families in safe, temporary housing

Shelter program provides stabilization through a safe, homelike atmosphere for individuals and their children who are seeking safety from abuse and violence. Program provides in-house individual and group counselling

Provides services to individuals who are being abused, are abusive and/or at risk for abuse.

Outreach Services available:

• Intake - the first person a client will speak to, whether by the Crisis Line or walk-in. The Intake Worker will complete the Intake package with the client to determine the appropriate programs and services
• Transitional Support Services - provides supportive, individual long and short-term transitional planning, safety planning, advocacy and referral services to individuals who are seeking violence-free lives and a holistic well-being

Direct and indirect services for children and youth experiencing mental health and addiction related difficulties

Children's Mental Health workers provide:

• initial response to individuals and families in crisis
• immediate support, rapid stabilization and relief of symptoms to support early identification and intervention
• follow-up support
• development of safety and crisis plans
• assess need for emergency medical and psychiatric services
• assist in the development, delivery and evaluation of community information and support sessions and workshops

Indigenous Child Welfare Prevention program offering individual, couple, family and group counselling, as well as a variety of social, recreational and leisure programs and seasonal special events.

Service Coordination:

• client intake interviews
  
• information gathering
  
• coordinating and monitoring service plans
  
• coordinating services for clients
  
• client advocacy
  
• referrals

Band Representative:

• attending and participating in court proceedings involving Children's Aid Societies
  
• consultations and consent to adoptions
  
• outreach and repatriation service
  
• receiving notification of and monitoring Temporary Care Agreements with Children's Aid Societies

Family Support Unit:

• individual counselling
  
• family counselling
  
• group counselling
  
• life skills counselling
  
• community parenting programs
  
• community education workshops as requested

Clinical Services Unit:

• assessment and service planning in relation to treatment goals
  
• individual counselling
  
• family/sibling counselling
  
• couple counselling
  
• facilitating therapeutic groups (such as social skills, anger management)
  
• presentations on psychosocial or mental health issues
  
• referrals to external agencies
  
• liaison with schools and other service providers
  
• Stop Now and Plan (SNAP) program - support for children who are struggling with serious behavioural issues

Behaviour Consultant Services:

• a short term service option through the Clinical Services Unit

Primary Prevention Services:

• workshops for the community (such as stress management)
  
• special events for the community (such as community awareness agency events)
  
• community programs for ages 6 and up (such as after school programs, family fun night, parent relief)
  
• Resource Development Services has a library and free computer access for community use
  
• volunteer recruitment training and support

0-6 Early Intervention Intensive Services:

• enhance parental and family functioning
  
• strengthen family support
  
• build on existing skills
  
• decrease risks of developmental delays
  
• prevent family breakdowns
  
• support other community services in helping young children and their families
  
• support well-being throughout the community

Mobile Crisis Services:

• 24 hours a day, 7 days a week
  
• provides immediate crisis response services to children and families in their school, home or community

Childrens Mental Health:

• provides a range of direct and indirect service to children and youth experiencing mental health and addiction related difficulties
  
• to assess and develop individual service plans
  
• assist in development and delivery of programs and services to the broader community

Programs directed to children and adolescents experiencing social, emotional and behavioural difficulties. These age-specific programs include office-based individual and family counselling, group therapy, suicide prevention, day treatment, and intensive services

• Office-based counselling provides support to families whose children and youth struggle with mental health concerns, school difficulties, family conflict, divorce, trauma, grief, addictions, behavioural concerns, suicide concerns, suicidal ideation, and general counselling

• Intensive Services are directed toward families of children (0-18 years) * This program offers counselling and support, parenting strategies, consultation, and support to schools, parenting groups, and children's programs

• Tele-Mental Health provides Program Consultations, an Educational Component, and Direct Consultations with Child Psychiatrists throughout Ontario using video conferencing

On-site early intervention and crisis intervention

• needs assessment
  
• safety planning
  
• referrals to community services
  
• enhanced support for vulnerable victims
  
• assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses

• additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
  
• no direct reimbursement to victims for support listed above
  
• financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims