Dial 2-1-1. Our helpline is answered by real people 24/7 and service is available in 150+ languages.
Office: Access Line 289-266-0036 Burlington Head Office 905-634-2347
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Provides a range of free mental health services for children and youth from birth to 17, as well as their families
- Crisis Line provides immediate support for children and youth, their parents/caregivers, and community members
Programs and services include:
- Aberdeen House: co-ed live-in treatment program for youth ages 12 to 15
- Access and System Navigation: one point of access for those who require information or services from a community-based mental health agency in Halton
- Autism and Behavioural Services: delivered by therapists with experience providing Applied Behaviour Analysis (ABA) services to children and youth
- Coordinated Service Planning: supports families who are involved with multiple services
- Danielle's Place: offers groups that promote body confidence for female-identifying and non-binary youth ages 8 to 16 (and their siblings)
- EarlyON Child and Family Centres: programs encourage children's social, emotional and developmental milestones and opportunities for growth
- Nelson Youth Centres: group treatment and counselling for children in grades 1 to 8
- Queer@ROCK: prevention-based programming and supports for 2SLGBTQIA+ children, youth, and families
- ROCK Hubs: integrated virtual and in-person services and supports, increased access to mental health, and early intervention and prevention services
- Virtual Walk-in Clinic: provides quick access to a single-session therapeutic conversation that focuses on immediate issues
Other ROCK offices in Halton include: Acton, Georgetown, Milton and Oakville
Offers text message and web chat support for women experiencing abuse and homelessness. Provides confidential emotional support, practical advice, safety planning, and referrals to other local services.
The regular meeting list is available online.
The Salvation Army Crisis / Hope Line providing telephone and intervention to individuals experiencing crisis.
A free and confidential hotline that people with addictions can call to hear messages to help with cravings for alcohol, drugs, or gambling.
- provides support to clients and mitigate risk of overdose fatalities
- provides stigma-free space
- dispatches emergency resources where required
- provides links to additional care, services and resources as required
Office: Non-emergency 905-825-4747 ext 5243; Calling from North Halton 905-878-5511 ext 5243
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Working in partnership with community service agencies, the HRPS' Elder Services Unit responds and assists seniors and their families in a number of key areas, including:
- issues of neglect
- financial abuse
- physical and/or psychological mistreatment
To deter and prevent the perpetuation of crime against seniors living and working in the community, the Halton Regional Police Service Elder Services Unit offers a series of topical presentations to older adults, their families and service providers.
HRPS' Elder Services Unit consists of three Seniors Crime Investigators, an Elder Services Coordinator, District Community Response Officers and the Victim Services Unit.
Office: Non-emergency 905-825-4777 ; Automated attendant 905-825-4747 ; Calling from North Halton 905-878-5511
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A regional enforcement unit, supervised by a Detective Sergeant, divided into three teams of specially trained investigators, two drug teams and one human trafficking team, who investigate all major drug and Human Trafficking matters in the Region of Halton
- teams work in conjunction with all three districts in the Halton Region
The unit is responsible for:
- human trafficking investigations (both domestic and international - including but not limited to the sex trade, forced labour or domestic servitude)
- prostitution investigation (including street prostitution, escort services and disorderly houses - common bawdy houses)
- adult entertainment premises investigations (including commercial massage parlours)
- gaming-related investigations
- liquor licence premises investigations
Human trafficking is the exploitation, manipulation or control of a person by violence, or threats of violence, to provide a sexual service or forced labour.
To provide confidential information or tips related to human trafficking contact:
- HRPS Drug and Human Trafficking Unit, 905-825-4747 ext 5331 or email HTVICE@haltonpolice.ca
For more information about the Halton Regional Police Service Drug and Human Trafficking Unit, contact:
- 905-825-4747 ext. 5331, or email Drugs@haltonpolice.ca
Oakville, ON, L6L 5G8 (12km)
Crisis Support Workers provide support and assistance to survivors of human trafficking. Services include:
- crisis intervention
- crisis housing
- basic needs
- emotional support
- advocacy & accompaniment
- safety planning and/or risk assessment
- supportive counselling
- practical assistance for transportation & service accessibility
- system navigation and housing supports
- life skills and mentorship
Oakville, ON, L6L 5G8 (12km)
Services include:
- 24-hour crisis line
- free individual counselling for ages 16 and up
- support services for friends and family members
- advocacy, support and accompaniment to Nina's Place, the police station and court
Public Education
- customized public education workshops are available for elementary and high school students, community members and agencies in Halton
- for more information or to book a free presentation contact savis@savisofhalton.org, or visit - savisofhalton.org/public-presentations
Anti-Human Trafficking Services
- Case Workers provide support and assistance to survivors
- for more information, see listing - OAK0170
Halton Collaborative Against Human Trafficking
- created to raise awareness about human trafficking in Halton and surrounding area
- for more information, see listing - OAK0047
An early intervention program that provides group supports for children and youth who have witnessed violence, by offering opportunities to share their feelings regarding the abuse and violence they have witnessed in a creative and supportive environment.
The specifics of the course vary slightly by organization. Contact each site for specific details.
Intake can be initiated by individuals directly or through their family members and caregivers. Referrals are accepted from community agencies and professionals.
If anyone is at immediate risk of serious harm, CALL 911 instead. This includes medical distress or injuries, violence/use of weapons, or any immediate threat to someone's physical safety.
overdose at the location provided by the caller. Can also provide referrals to harm reduction products or assistance with home detoxing.
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Registered charity that supports people in the community to better cope with crisis, loneliness, and emotional stress * provides telephone support on the Distress Line 365 days a year
- all services are confidential, anonymous, free and available to all age groups
- staffed by volunteers who receive extensive training including communication, sensitivity, crisis management and active listening
Distress Line
- listening, befriending and crisis intervention by telephone
TeleCheck
- 10 minute check-in phone call to provide medication or appointment reminders, and to check on client's well-being * for TeleCheck inquiries, email telecheck@dchalton.ca
Speaking Engagements (on hold until further notice)
- available to speak with a club, class, or group about the services provided or to teach courses on active listening skills
Training and Workshops (fee-for-service)
- safeTALK training
Distress Line volunteer opportunities available * must meet certain criteria and attend all mandatory training sessions * contact for more information
Works with individuals encountering mental health and/or substance use challenges that require short-term stabilization following a recent hospitalization(s), require immediate mental health or substance use support, are facing a high risk of relapse, or who have active concerns related to risk of harm to others * provides telephone support and mobile intervention to persons who are in crisis and have a mental health concern
- mobile team of mental health professionals and specially trained, plain-clothed police officers may also visit to help those in crisis remain safe in their own environment and connect with ongoing care
- help is available Mon to Sun, 24 hours a day
- not an emergency response unit
- if your situation is a life-threatening emergency, call 9-1-1
- COAST is provided through a partnership of the Canadian Mental Health Association, Halton Region Branch and the Halton Regional Police Service
This is a general overview of Crisis & Distress resources, serving Halton region
- In an emergency call 9-1-1 for police, fire and/or ambulance
- for emergency shelters in Halton and surrounding area, see listing BTN4778
General Crisis & Distress
YOUTH (17 yrs & younger)
ROCK (Reach Out Centre for Kids)
- 905-878-9785
- for children and youth in crisis, and caregivers/community members
- see listing, BTN4032
ADULTS (16 yrs & older)
COAST (Crisis Outreach and Support Team)
- 1-877-825-9011
- telephone support and mobile intervention program for those who are in crisis and have a mental health concern
- see listing, MHH0509
ALL AGES
Distress Centre Halton
- Oakville: 905-849-4541
- Burlington: 905-681-1488
- North Halton: 905-877-1211
- Hamilton: 905-561-5800
- see listing, MHH0488
Wellness Together Canada
- Adults: 1-866-585-0445 or text WELLNESS to 741741
- Youth: 1-888-668-6810 or text WELLNESS to 686868
- PocketWell App
- many online resources
- see listing, MET2199
Addiction & Gambling
ConnexOntario
- 1-866-531-2600 or text CONNEX to 247247
- online chat
- access to addiction, mental health and problem gambling services
- see listing, LON6230
Caregivers
Ontario Caregiver Organization
- Toll free helpline 1-833-416-2273 (CARE)
- supports Ontario's caregivers by being the one point of contact for information about existing services and supports
- online chat
- peer and community support groups
- see listing, MET8105
Children and Youth Mental Health
One Stop Talk (available Mon-Fri 12 noon-8 pm & Sat 12 noon-4 pm)
- 1-855-416-8255
- connect directly with a counsellor through online chat, video and voice
- offers children, youth (within 18 years of age) and their families immediate access to free mental health support through single session counselling and ensures direct referral to additional service when needed
- services are provided through an integrated network of infant, child and youth mental health agencies across Ontario
- see listing, MET1991
Kids Help Phone
- 1-800-668-6868 or text CONNECT to 686868
- online chat
- bilingual help-line provides free counselling, information and referral on anonymous basis to children and youth
- ages 5-30
- see listing, MET6983
Good2Talk (post-secondary school students)
- 1-866-925-5454
- provides information and referrals about services and supports for mental health, addictions and well-being on and off campus or speak anonymously with a professional counsellor
- see listing, MET2344
Naseeha (available daily, 12 noon-12 midnight)
- Helpline and Text line: 1-866-627-3342
- Muslim youth helpline serving Muslim and non-Muslim youth across North America
- a safe zone for youths and individuals to talk and get the help they need
- provides workshops, web therapy sessions, and phone & texting mental health support
- see listing, PEL1127
Youthspace.ca (available Mon-Sun 9 pm-3 am)
- Text line 778-783-0177
- Online crisis and emotional support chat service for youth
- chat online or via text message
- conversations limited to 60 minutes
- see listing, IMP0305
First Responders
Boots on the Ground
- Toll free 1-833-677-2668
- peer support for first responders
- services offered to retired and serving police officers, firefighters, EMS and corrections officers across the province
- able to provide in person peer support 24/7 in the GTA
- see listing, OAK0181
Indigenous peoples
Hope for Wellness Helpline
- 1-855-242-3310
- online chat
- a mental health helpline, telephone or online chat, for Indigenous peoples
- provides immediate, culturally relevant crisis counselling support
- refers callers to additional supports if needed
- see listing, IMP0326
TALK4HEALING
- Helpline and Text line: 1-855-554-4325 (1-855-554-HEAL)
- online chat
- 24/7 help, support and resources for Indigenous women, by Indigenous women, all across Ontario
- services in 14 Indigenous languages
- see listing, IMP0327
Indian Residential Schools Crisis Line
- 1-866-925-4419
- immediate and culturally appropriate counselling supports to former students who are experiencing distress
- see website
2SLGBTQ+
LGBT YouthLine (available Sun to Fri, 4 pm-9:30 pm)
- Text 647-694-4275
- email: helpline@youthline.ca
- online chat
- peer support by email, text and online chat
- information and referral
- anonymous and confidential
- Youth Line blog
- referral database of LGBTQ+ youth services
- see listing, MET7095
Trans Lifeline (available daily 5 pm-1 am)
- Toll free 1-877-330-6366
- a hot-line that is staffed by transgender people for transgender people in crisis
- based out of the USA
- see listing, IMP0092
Interligne
- Phone or Text 1-888-505-1010
- confidential information and support service for individuals concerned with sexual orientation and gender identity issues
- service offered through telephone, text, chat, and email
- Acts of Homophobia Registry
- see listing, IMP0133
Veterans
Veterans Affairs Canada Assistance Service
- Toll free 1-800-268-7708
- TTY 1-800-567-5803
- psychological support for veterans, former RCMP members, their families and caregivers
- see website
VETS (Veterans Emergency Transition Services) Canada
- 1-888-228-3871
- for Canadian veterans who are in crisis, at risk of becoming homeless or are homeless and their family members
- see listing, IMP0122
Sexual Assault and Domestic/Family Violence
YOUTH
Child Abuse and Neglect Reporting (see full listing, BTN0483)
For children in need of care/protection, report to either:
- Halton Children's Aid Society toll free 1-866-607-5437
- Halton Regional Police Service, Child Abuse and Sexual Assault Bureau at (non-emergency) 905-825-4747 ext 8970
ADULTS
Halton Womens Place
- South Halton: 905-332-7892
- North Halton: 905-878-8555
- 24 hour crisis lines and shelter for abused women and their dependent children, emergency transportation to shelter available
- see listing, BTN2544
SAVIS (Sexual Assault and Violence Intervention Services)
- 24 hour crisis line: 905-875-1555
- 24 hour anti-human trafficking crisis support line: 289-837-3999
- free individual counselling for ages 14 and up
- support services for friends and family members
- advocacy, support and accompaniment to Nina's Place, the police station and court
- see listing, OAK2741
Femaide
- 1-877-336-2433 (1-877-FEMAIDE)
- provincial crisis line and confidential services for Francophone women who are victims or survivors of any form of violence or are in distress
- crisis intervention, support and referral to community agencies
- see listing, MET4619
Assaulted Women's Helpline
- 1-866-863-0511 or text #SAFE (#7233) on your Bell, Rogers, Fido or Telus mobile phone
- telephone crisis counselling, emotional support, information and referrals to emergency shelters, legal information and community services
- ages 16 and up
- see listing, MET5691
Seniors Safety Line
- 1-866-299-1011
- 24 hour crisis and support line for seniors in Ontario who have experienced any type of abuse or neglect
- see listing, MET5690
Other three-digit (N11) helplines serving Halton
- 811 - Health Care Information & Service Navigation Assistance (Health Connect Ontario)
- 711 - Telecommunications Relay Service (TRS, relay service, IP-relay)
- 611 - Telephone Service Provider
- 511 - Provincial Road Conditions & Tow Truck Services, in restricted Tow Zones (Ontario 511)
- 411 - Commercial & Residential Directory Assistance (YellowPages)
- 311 - Regional Services Intake & Information, Public & Family Health Information Line (Access Halton)
- 211 - Community Information, Resource & Service Navigation (Ontario 211)
For a larger list of resources available, visit General Crisis Intervention Hotlines or Distress Phone Lines
Crisis: Mon-Sun 24 hours North Shelter (Milton and Halton Hills) 905-878-8555 Mon-Sun 24 hours South Shelter (Burlington and Oakville) 905-332-7892
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Major Services:
- 24 hour crisis lines for abused women
- HWP Chat provides online support, Mon-Sun 24 hrs, from a training Violence Against Women Counsellor
- safe shelter accommodation, food, and basic personal items for a maximum of 8 weeks for abused women and their dependent children
- individual and/or supportive group counselling at the shelter
- community agency information and referral when necessary
- court support for interim custody and restraining orders
- children's services
- emergency transportation to shelter, if necessary
- depart planning
- SafePet Program
- advocacy and public education around ending violence against women
- transitional support program
- accepts donations of goods for those in the shelter and those moving from the shelter to permanent housing (see list of needs here)
Family Court Support Worker Program
- information on the family court process
- assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid)
- referral to specialized services and supports in the community
- safety planning
- court accompaniment to proceedings when appropriate
Schools programs
- EngageMENt 'male ally' program is a conversation-based 8-week program led by a male facilitator that guides male students through discussion around popular and sports culture, through a gender lens, and discusses what 'healthy masculinity' means, wrapping up by planning an experiential or service learning initiative (participants may receive up to 15 volunteer hours toward their Community Involvement requirement)
1-855-449-9949
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Offers support and education to individuals and family members dealing with serious mental illness including psychosis and schizophrenia
Major services:
Support
- available by phone or email
Education
- Strengthening Families Together Education course for family members supporting someone living with a serious mental illness
- presentations in the community
A fellowship of men and women who share their experience, strength and hope with each other that they may solve their common problem and help others to recover from a gambling problem
- the only requirement for membership is a desire to stop gambling
- no dues or fees for membership
- visit website for a list of in-person meetings and also for phone and video meetings
Gam-Anon
- a 12 Step self-help fellowship of men and women who have been affected by the gambling problem of another
- more details available here
By law, any individual (including professionals, officials and members of the public) witnessing or with reasonable grounds to suspect an act of child abuse, neglect, abandonment, desertion or need for protection must report the incident to:
Halton Children's Aid Society, 905-333-4441
If the matter is urgent and the Children's Aid Society cannot be reached, call Halton Regional Police Service, 905-825-4777 ext 8970
The Duty to Report applies to any child who is, or appears to be, under the age of 16 years, and to children already under a child protection order who are 16 and 17 years old
On January 1, 2018, Ontario raised the age of protection from 16 to 18. A professional, or member of the public, who is concerned that a 16 or 17 year old is or may be in need of protection may, but is not required to, make a report to a society and the society is required to assess the reported information
The Duty to Report applies even when the information is otherwise confidential or privileged, and overrides any other provincial statutes, specifically any provisions that would otherwise prohibit someone from making a disclosure.
Visit Reporting Child Abuse and Neglect: It's Your Duty which provides definitions as well as responsibilities of professionals, officials and members of the public under the Child and Family Services Act (or download brochure here)
If you witness or suspect someone is a victim of human trafficking or sexual exploitation or if a victim comes to you there are agencies in Halton Region that offer help and support services:
Reporting to Police
Halton Regional Police Service
- call 905-825-4777 and ask for the on-duty Vice unit officer
- 1-800-222-8477 (TIPS)
Crisis Support & Counselling
Sexual Assault & Violence Intervention Services of Halton (SAVIS)
- 24/7 crisis line 905-875-1555
- Anti-Human Trafficking Services 905-825-3622
- 24/7 distress line Oakville 905-849-4541, Burlington 905-681-1488, North Halton 905-877-1211
COAST (Crisis Outreach and Support Team)
- 24/7 crisis line 1-877-825-9011
Canadian Human Trafficking Hotline
- 24/7 helpline 1-833-900-1010
Peer Accompaniment or Mobile Support Workers
Sexual Assault & Violence Intervention Services of Halton (SAVIS)
- 905-825-3622 (after hours call crisis line 905-875-1555)
- 905-624-1755 (after hours call Female Mobile Support 905-459-1315 ext 250)
Restorations Second Stage Homes
- 905-962-7378
Emergency Shelter and Practical Assistance
- 905-878-8555 (north Halton), 905-332-7892 (south Halton)
- call 3-1-1
- emergency shelter intake and referral to Salvation Army Halton Lighthouse Shelter (men) or Wesley Housing Services - Halton (women and families)
Halton Regional Police Service - Victim Services
- 905-825-4777 ext 5239
Health Care Support (sexual assault or abuse) & Hospital Emergency Rooms
Nina's Place (located at Joseph Brant Hospital)
- 905-336-4116
- Halton Region's only sexual assault and domestic violence care centre
- 905-632-3737
Oakville Trafalgar Memorial Hospital
- 905-845-2571
- 905-878-2383
- 905-873-0111
Support for people younger than 18 or have dependents younger than 18
- 24/7 helpline 905-333-4441
Halton Regional Police Service - Child Abuse and Sexual Assault Bureau
- 24/7 non-emergency 905-825-4747 ext 8970
Internet Child Exploitation Counselling Program (ICE)
- 1-866-264-8900, Mon-Fri 8:30 am-12 noon, 1 pm-4:30 pm
- referrals to short-term counselling
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www.canada.ca/en/immigration-refugees-citizenship/services/coronavirus-covid19.html
Information, application forms and assistance on citizenship and immigration programs, including Permanent Resident Card
Administers Interim Federal Health Program (IFHP) -- ensures health services for refugees, protected persons and refugee claimants not yet covered by provincial health care
- information for clients, information for health care providers can be found here: www.cic.gc.ca/english/helpcentre
ifhp-pfsi.medavie.bluecross.ca/en/search-ifhp-providers
Report suspected citizenship fraud -- call the Client Support Centre and follow the options, or email IRCC.CitizenshipFraudTips-Fraudedecitoyennete.IRCC@cic.gc.ca
Report suspicious immigration activity -- call the Canada Border Services Agency Border Watch Toll-free Line at 1-888-502-9060
Human trafficking hotline -- 1-833-900-1010
Refugee claims -- forms available on website and may be submitted online
For any application, appointments may be offered at
- 325 Milner Ave, Suite 200, Scarborough
- 3085 Glen Erin Drive, Mississauga
- 5343 Dundas St W, Ste 105, Etobicoke
- Transitional Care Centre -- regular service, visits (in person for family and caregiver with appointment)
- also available via phone/virtually telephone reassurance, supportive counselling and service coordination
- Family Health Organization, GAIN Community Team
- Adult Day Program -- in person and virtual care
- Diabetes Education Program -- assessment, consultation, group education
- Wellness and Community Development Program -- in person and virtual platform
- Vocational Training Centre -- in person and virtual platform
Adult Day Program -- Monday-Friday 9:30 am-3:30 pm, weekday extended hours, Saturday 10 am-3 pm, available in Scarborough and Richmond Hill
- for persons 55 years and older with special needs, such as physical frailty or mild memory impairment, in need of supervised, structured setting
- social and recreation activities, lunch, snack, personal care and health related services -- exercise, foot care, physiotherapy, occupational therapy, massage therapy
- transportation available
- public education, seminars, workshops, information and referral
- individual counselling with nurse, dietitian and social worker
- health and education workshops, seminars
- caregiver education and support, information and referral
- workshop licensed by Self-Management Resource Centre
- caregiver support, volunteer development
- congregate dining -- fee, subsidies available
- transportation -- fee
- referrals, follow up
Geriatric Assessment & Intervention Network (GAIN) Community Team -- wrap around supported care and services with individualized comprehensive geriatric assessment, intensive case management, personalized care plan, service navigation
Home care services -- home help, homemaking, respite care, palliative care -- fee
Personal Care Program -- for seniors living in the community requiring higher level of care, care coordination, scheduled and unscheduled personal support workers' visit, security check
Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home, health maintenance, nutritional counselling
Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older, drop-in centre, friendship groups, interest classes, outings
After Hours: 905-278-9036
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- assessment
- consultation
- time-limited supports (30-90 days)
- short-term case management
- short-term day program supports
- access to hospital services
- short-term staffing supports
