Searching for In-person Crisis Services

Health care system consisting of the Willett Hospital in Paris and the Brantford General Hospital

• community wide system that supports the improvement of programs and services provided through the two facilities

Program designed to provide support to women and their children experiencing domestic violence

Program includes:

• prevention through community awareness
  
• education and peer counselling
  
• crisis intervention
  
• addressing underlying mental/emotional issues
  
• women's sharing circle to promote healing and wellness among women in a safe environment for sharing

Program provides a safe place to stay for young people who are experiencing homelessness or who are at risk of homelessness. Offers a safe and structured environment for young people between 15-17 years of age. The program will work with youth, their families and community supports to develop an individualized plan for success

Services offered:

• support planning and case management
• support with getting back into school, social assistance applications, reconnecting with family and more
• leisure activities and life skills coaching in group and individual settings
• referrals to transitional and supportive housing programs, employment, addictions and mental health services as well as community supports and services

Indigenous support centre providing advocacy, social, cultural and educational programming

Programs include:

• Criminal Court Worker - assists offenders to better understand their rights, options, and responsibilities when appearing before the court. Assists adults and youth charged with criminal offenses to navigate the court processes
• Combined Court Worker - helps navigate Indigenous youth, adults, and families through criminal court, family court and child services
• Indigenous Healing and Wellness - assists individuals to access services, provide crisis intervention, offers traditional supports, provides peer counselling to community members impacted by violence. Services are available on a one-to-one basis or in a group setting

  This program is currently on hold

• Cultural Resource Coordinator - provides access to cultural knowledge by fostering positive Indigenous identity essential to well being and resilience. Services are culturally reflective and prevention-focused, with a focus on maintaining cultural connections to identity, knowledge, traditions, ceremonies, education, training, and traditional support
• Apatisiwin Program Worker - provides services to youth and adults in employment counselling, job preparations (application processing, resume/cover letter assistance, referrals to agencies, etc), purchase of training, apprenticeship skills training, and training supports

  This program is currently on hold

• Pandemic Relief Worker - provides services to individuals/families who are currently positive for Covid-19 or in insolation due to suspected exposure
• Mental Health and Wellness Coordinator - provides a holistic and positive approach to support the needs of mental health and addictions for Indigenous people and their families. Implements programs to improve the physical, mental, and emotional well-being of both clients and their families that are culturally based and foster the learning of self-respect and identity
• Mental Health Peer Support Coordinator - provides networks of support and mentorship to Urban Indigenous people under community supervision orders as they seek to improve their mental health, reduce any harms associated with their behaviours, avoid justice system recidivism, and pursue a Good Mind

  This program is currently on hold

Diagnostic and treatment services for people who have acute life-threatening injuries or severe illnesses

Additional Services:

Psychiatric Emergency Services - Emergency assessments by a team of nurse case managers, psychiatrists and residents

• works in collaboration with community partners, including mental health agencies and family physicians
• family physicians and/or ER physicians are involved in the initial stages of the assessment process
• this program is involved in clinical research related to the assessment and reduction of return ER visits

Sexual Assault and Partner Abuse Care Program - Specialized healthcare for men, women and children who have experienced sexual assault and/or domestic violence

Outpatient services

Services include:

• Crisis Counselling - 5 session maximum
• Early Intervention Program
• Early Psychosis Intervention program
• Medication Clinic
• Acute Day Treatment - 6-week program

Sexual Assault / Domestic Violence Care Team provides care to survivors to help meet their health, emotional and social needs

Services include:

• specialized, specially trained, healthcare team of nurses
• collection of forensic evidence
• crisis intervention
• documentation and photographs
• physical examination and treatment of injuries
• testing and prophylaxis for sexually transmitted infections (STI), pregnancy and HIV
• referrals to community agencies for counselling
• no charge for any services or medication

Urgent medical care

• doctors and nurses assess and treat non-life-threatening injuries or illnesses that cannot wait for a family doctor

On-site diagnostics include x-rays, ultrasounds, and laboratory tests

• referral to other on-site specialty diagnostic and treatment services

An agency working to end interpersonal violence and abuse by supporting individuals and families who have experienced domestic violence, intimate partner violence, or gender-based violence through the provision of crisis intervention, emergency shelter, transitional support, children's programs, and counselling; and by fostering accountability for those who harm through intervention, counselling, public education, and systemic advocacy


Programs and services include:

• Crisis Line and Emergency Shelter - 33 emergency beds for abused and/or homeless women and children. Open 24/7 providing a safe haven, meals, support, and referrals to community resources

• Transitional Housing: Maria House - 8 residential units for longer-term residential stays for women and children in a setting that combines independent living with counselling and support

• Outreach- services for women wanting to make the transition to independent, violence-free living. Includes safety planning, accompaniment (i.e. to court, lawyer's office), home support, referrals and follow-up

• Counselling Services include:
  • Abuse Recovery Groups (for women 18+)
  • Caring Families (for high conflict families and their children)
  • Children Exposed to Domestic Violence (for children ages 6-16)
  • Mothers in Mind (for mothers and their children ages 0-5)
  • Challenge to Change ( PAR for men and women, SCRIBE for men only)

• Family Court Support - provide support and accompaniment for clients to family court, lawyers appointments and assist in navigating the Family Court system

• Violence Prevention and Community Outreach - presentations/seminars delivered to elementary students, secondary students, post-secondary institutions, service clubs, churches, businesses and other groups on such topics as domestic violence, teen dating violence, sexual harassment and healthy relationships

• Partner Assault Response (PAR) 12-week group education and counselling program on domestic violence and non-abusive ways of resolving conflict
• victims/partners of the offender provided with support including safety planning, referrals to community resources, and information on offender's progress

• Volunteer Program - volunteers play a major role in fundraising and assisting staff with programs and services. Positions include Shelter Assistant, Emergency Child care Provider, Volunteer Driver, Housing and Employment Assistant, Tutor, Special Events Volunteer, Receptionist. Skilled volunteers also offer services such as massage therapy, yoga, and hairdressing on a regular basis to residential clients
  
  
  
• Closet Couture Boutique - social enterprise - high end second hand women's clothing

On-site early intervention and crisis intervention

• needs assessment
  
• safety planning
  
• referrals to community services
  
• enhanced support for vulnerable victims
  
• assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses

• additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
  
• no direct reimbursement to victims for support listed above
  
• financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims

Immediate crisis telephone counselling

Counsellors are skilled in Brief Solution Focused Therapy and Crisis Intervention to provide the following:

• Crisis Outreach and Support Team (COAST) referrals
• connection to addiction services
• safety and crisis planning
• coping skills and self-soothing management
• referrals and connections to on-going service as required
• Naloxone kits and harm reduction supplies

Counselling, information, referrals, and advocacy support are available to survivors of all genders of child sexual abuse, incest, and sexual assault, as well as their support persons

Immediate support, as well as an accompaniment to hospital, police or court, is available through the 24-hour crisis and support line

Community education and presentations are available to community members and groups upon request

Programs directed to children and adolescents experiencing social, emotional and behavioural difficulties. These age-specific programs include office-based individual and family counselling, group therapy, suicide prevention, day treatment, and intensive services

• Office-based counselling provides support to families whose children and youth struggle with mental health concerns, school difficulties, family conflict, divorce, trauma, grief, addictions, behavioural concerns, suicide concerns, suicidal ideation, and general counselling

• Intensive Services are directed toward families of children (0-18 years) * This program offers counselling and support, parenting strategies, consultation, and support to schools, parenting groups, and children's programs

• Tele-Mental Health provides Program Consultations, an Educational Component, and Direct Consultations with Child Psychiatrists throughout Ontario using video conferencing

Counselling services for individuals who are being abused, are abusive and/or at risk for abuse

Services offered

• Women's Program - individual and/or group counselling, support advocacy, liaison for women living in high-risk situations
  
• Child & Youth Program - individual and/or group counselling, support advocacy, liaison for children living in high-risk situations
  
• Men's Program - support and counselling available for men who have been abused or are abusive
  
• Sexual Assault Program - program for adult men and women who have been impacted by sexual abuse

Housing program is for individuals who choose to live independently and violence-free. It offers services for maintenance, revitalization and enhancement for single-parent families in safe, temporary housing

Shelter program provides stabilization through a safe, homelike atmosphere for individuals and their children who are seeking safety from abuse and violence. Program provides in-house individual and group counselling

Provides services to individuals who are being abused, are abusive and/or at risk for abuse.

Outreach Services available:

• Intake - the first person a client will speak to, whether by the Crisis Line or walk-in. The Intake Worker will complete the Intake package with the client to determine the appropriate programs and services
• Transitional Support Services - provides supportive, individual long and short-term transitional planning, safety planning, advocacy and referral services to individuals who are seeking violence-free lives and a holistic well-being

Direct and indirect services for children and youth experiencing mental health and addiction related difficulties

Children's Mental Health workers provide:

• initial response to individuals and families in crisis
• immediate support, rapid stabilization and relief of symptoms to support early identification and intervention
• follow-up support
• development of safety and crisis plans
• assess need for emergency medical and psychiatric services
• assist in the development, delivery and evaluation of community information and support sessions and workshops

Indigenous Child Welfare Prevention program offering individual, couple, family and group counselling, as well as a variety of social, recreational and leisure programs and seasonal special events.

Service Coordination:

• client intake interviews
  
• information gathering
  
• coordinating and monitoring service plans
  
• coordinating services for clients
  
• client advocacy
  
• referrals

Band Representative:

• attending and participating in court proceedings involving Children's Aid Societies
  
• consultations and consent to adoptions
  
• outreach and repatriation service
  
• receiving notification of and monitoring Temporary Care Agreements with Children's Aid Societies

Family Support Unit:

• individual counselling
  
• family counselling
  
• group counselling
  
• life skills counselling
  
• community parenting programs
  
• community education workshops as requested

Clinical Services Unit:

• assessment and service planning in relation to treatment goals
  
• individual counselling
  
• family/sibling counselling
  
• couple counselling
  
• facilitating therapeutic groups (such as social skills, anger management)
  
• presentations on psychosocial or mental health issues
  
• referrals to external agencies
  
• liaison with schools and other service providers
  
• Stop Now and Plan (SNAP) program - support for children who are struggling with serious behavioural issues

Behaviour Consultant Services:

• a short term service option through the Clinical Services Unit

Primary Prevention Services:

• workshops for the community (such as stress management)
  
• special events for the community (such as community awareness agency events)
  
• community programs for ages 6 and up (such as after school programs, family fun night, parent relief)
  
• Resource Development Services has a library and free computer access for community use
  
• volunteer recruitment training and support

0-6 Early Intervention Intensive Services:

• enhance parental and family functioning
  
• strengthen family support
  
• build on existing skills
  
• decrease risks of developmental delays
  
• prevent family breakdowns
  
• support other community services in helping young children and their families
  
• support well-being throughout the community

Mobile Crisis Services:

• 24 hours a day, 7 days a week
  
• provides immediate crisis response services to children and families in their school, home or community

Childrens Mental Health:

• provides a range of direct and indirect service to children and youth experiencing mental health and addiction related difficulties
  
• to assess and develop individual service plans
  
• assist in development and delivery of programs and services to the broader community

Emergency crisis line and response team to assist individuals who have serious mental health issues and who are in crisis. Also supports caregivers in the management of acute mental health concerns and crisis.

Intake can be initiated by individuals directly or through their family members and caregivers. Referrals are accepted from community agencies and professionals.

If anyone is at immediate risk of serious harm, CALL 911 instead. This includes medical distress or injuries, violence/use of weapons, or any immediate threat to someone's physical safety.

On-site early intervention and crisis intervention

• Needs assessment
• Safety planning
• Referrals to community services
• Enhanced support for vulnerable victims
• Assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses * additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility * no direct reimbursement to victims for support listed above * financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims

One-on-One supports for coordinating services. Includes personal advocacy, community referrals, assistance with filling out forms, and intervention and supports for people facing homelessness, critical life changes, abuse, or isolation.

Agency head office

Services include:

• Peer Support Program (Achieve: mental health and wellness recovery centre)
  
  
• Addiction Program - assessment and outpatient counselling for people of all ages experiencing issues with alcohol, drug use and gambling. Mental health and peer support also available. Assistance is available to family and friends. Additionally, counsellors are available through the guidance offices of high schools. Community education is a major component of this program
  
  
• Adult Mental Health Program - community-based, client-focused services to adults with mental illnesses or with concurrent disorders (mental illness and addictions) including assessment, consultation, treatment, education, support, and advocacy. It is an interdisciplinary staff (physicians, nurses, social workers, with support from addiction counsellors and peer support as required)
  
  
• Telemedicine Services - provides non-emergency community-based services for adults 16 years or older with mental illness and/or addiction issues. The service uses video cameras and monitors to connect clients to specialists who live elsewhere for a one-time consult, increasing access to specialized care using videoconferencing technology
  
  
• Crisis Assessment and Support Team (CAST) - mental health crisis support telephone line staffed by experienced mental health professionals. Provides face-to-face assessments and short-term follow-up crisis counselling. Response time to clients is expected to be within 24 hours
  
  
• Mobile Crisis Rapid Response Team (MCRRT) - program partners a uniformed OPP officer with an experienced mental health professional to respond as first responders to calls through 911
  
  
• Specialized Geriatric Services - provides non-emergency clinical assessment, consultation, treatment and education to older adults, their families, and service providers who are, or know of, someone who is experiencing mental health issues combined with age-related difficulties
  
  
• Addiction Mobile Outreach Team - provides support to individuals living with substane use concerns, problem gambling or concurrent disorders through engagement, assessment and prevention through education
  
  
• Mobile Mental Health and Addictions Clinic

Provides a comprehensive collection of programs and supports through the following service units:

• Child and Youth Mental Health Services (therapy, groups, crisis and outreach services)
• Autism and Behavioural Services (OAP and behaviour supports)
• Adult Counselling (adult and family counselling services)
• Developmental Services (children and adults)
• Youth and Justice Services (youth in conflict with the law, adult justice programs and a youth residential program)
• Early Learning and Care Services (licensed child care and EarlyON Child and Family Centres)
• Early Childhood Intervention Services (child development)
• Contact Haldimand Norfolk (single point of access and service resolution, Coordinated Service Planning and FASD supports)
• Child Nutrition Network

Secondary and post-secondary student placements and volunteer programs are also available

On-site early intervention and crisis intervention

• needs assessment
  
• safety planning
  
• referrals to community services
  
• enhanced support for vulnerable victims
  
• assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+) -- assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses

• additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
  
• no direct reimbursement to victims for support listed above
  
• financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims