Searching for Consumer Protection / Complaints

Corporate contact centre for services offered by the Region of York.

Services offered include (but not limited to):

• Childcare Fee Assistance
• Early Intervention Services
• Garbage and Recycling
• Food Handler Certification
• Public Health
• Regional Clerk's Office
• Social Assistance (Ontario Works)
• Subsidized Housing
• Housing Stability Program
• Water for Tomorrow
• Well Water Testing
• Transportation Services (general inquiries)

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.


Responds to questions or concerns about recreational water facilities, including pools, spas/whirlpools, splash pads, wading pools and water slides at community centres and condo or hotel facilities

• responds to complaints about water quality, signage, safety features and cleanliness
• answers inquiries about safe water legislation.

COVID-19 -- Call Health Connection at 1-800-361-5653 for more information.


Response to questions or concerns about infection prevention and control practices at personal service settings such as salons, spas, estheticians, and tattooing, ear or body piercing, and tanning establishments

• handles complaints or reports about safe operation of personal service settings
• responds to complaints about marketing or signage at tanning salons
• answers inquiries about infection prevention and control legislation

COVID-19 - Call Health Connection at 1-800-361-5653 for more information.


Responds to questions or concerns about infection prevention and control practices at residential facilities such as long term care facilities, retirement homes or group homes

• responds to complaints or reports about safe operation of residential facilities
• answers inquiries about infection prevention and control legislation

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.

Responds to questions or concerns about infection prevention and control practices at child care centres; accepts complaints or reports about safe operation of day cares; general inquiries about infection prevention and control legislation

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.

Responds to questions, concerns and complaints about food safety at restaurants and other places that serve or sell food, including unsafe food handling practices, pest control or cleanliness; handles inquiries about food safety legislation.

COVID19 -- Contact Health Connection at 1-800-361-5653 for all inquiries.


Responds to concerns or reports about lapses in infection prevention and control practices in regulated or non-regulated settings such as medical or dental offices, and places performing invasive or non-invasive personal services (such as tattooing, piercing, waxing); answers inquiries about past Infection Prevention and Control (IPAC) lapses

Due to COVID 19, some ServiceOntario service locations may be operating on reduced hours -- for information CLICK HERE

Appointments required or recommended for in-person service -- check ahead; complete your transactions online whenever possible

Renewal requirements for drivers' licenses, license plate stickers, accessible parking permits, health cards and Ontario Photo ID Cards which expired during the pandemic are changing; residents have until September 30, 2022 to renew expired health cards, and until February 28, 2022 to renew other expired products -- for details CLICK HERE

LICENCE PLATE STICKER REFUNDS -- If you renewed your licence plate sticker for an individually owned passenger vehicle, light-duty truck, motorcycle or moped for the period of March 1, 2020 to March 12, 2022, you will receive a refund cheque in the mail; to receive refund, update the address on your vehicle permit or driver's licence and pay any outstanding fees, fines or tolls by March 7, 2022


Access to a wide range of Ontario government services and information ; staff assistance, information and referral

Driver and Vehicle

• vehicle permits and plates
• driver's licence renewals
• accessible parking permits
• copies of records
• product sales including information packages on specific used vehicles

Health

• Ontario health card registration, renewal, replacement (lost, stolen or damaged) and change of name or address
• organ and tissue donor registration

Photo Identification

• Ontario Photo Card provision, renewal or replacement

Fish and Wildlife

• fishing and hunting licences
• Outdoors Cards (ID cards which in most cases need to accompany licences)
• Outdoors Card Centre 1-800-387-7011

Forms and Official Documents

• commissioner of oaths
• authentication of documents
• birth, marriage and death certificates and registration searches

Taxes

• information and forms for filings, payments

Preserves and enhances affordable, quality housing through professionalism, education, research and development, proactive legislative involvement and consumer advocacy

• have information to assist consumers in choosing a professional in the residential building or renovation industry
• have a list of members of the Association available to the public
• members must adhere to a strict code of ethics
• have an Ethics Board to deal with problems concerning their members, should any arise
• Renomark program - renovators who qualify to join the program must meet certain criteria, be a member of the Simcoe County Home Builders' Association, and abide by the Association's code of ethics
• Annual awards, see www.acehousingawards.ca
• Holds an annual ice fishing tournament www.icefishingbarrie.ca

Mandated to safeguard Canada's food supply and the plants and animals upon which safe and high-quality food depends

• controls and eradicates livestock diseases including control programs for import and export
• has a Retail Food Inspector and Manufactured Food Inspector
• see Food Recall Warnings on the Canadian Food Inspection Agency website

Arm's length agency of the City of Barrie

• provides governance of the Barrie Police Service in accordance with the provisions of the Police Services Act
• composed of two municipal representatives, two provincially appointed persons and one community representative

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.


Responds to questions or concerns about recreational water facilities, including pools, spas/whirlpools, splash pads, wading pools and water slides at community centres and condo or hotel facilities

• responds to complaints about water quality, signage, safety features, cleanliness
• answers inquiries about safe water legislation.

COVID19 -- Call Health Connections at 1-800-361-5653 for more information.


Response to questions or concerns about infection prevention and control practices at personal service settings such as salons, spas, estheticians, and tattooing, ear or body piercing, and tanning establishments

• handles complaints or reports about safe operation of personal service settings
• responds to complaints about marketing or signage at tanning salons
• answers inquiries about infection prevention and control legislation

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.


Responds to questions or concerns about infection prevention and control practices at residential facilities such as long term care facilities, retirement homes or group homes

• responds to complaints or reports about safe operation of residential facilities
• answers inquiries about infection prevention and control legislation

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.

Responds to questions or concerns about infection prevention and control practices at child care centres; accepts complaints or reports about safe operation of daycares; general inquiries about infection prevention and control legislation

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.

Responds to questions, concerns and complaints about food safety at restaurants and other places that serve or sell food, including unsafe food handling practices, pest control or cleanliness; answers inquiries about food safety legislation.

COVID19 -- Contact Health Connection at 1-800-361-5653 for all inquiries.


Responds to concerns or reports about lapses in infection prevention and control practices in regulated or non-regulated settings such as medical or dental offices, and places performing invasive or non-invasive personal services (such as tattooing, piercing, waxing) * inquiries about past Infection Prevention and Control (IPAC) lapses

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.


Responds to questions or concerns about recreational water facilities, including pools, spas/whirlpools, splash pads, wading pools and water slides at community centres and condo or hotel facilities

• responds to complaints about water quality, signage, safety features, cleanliness
• answers inquiries about safe water legislation.

COVID19 -- Call Health Connections at 1-800-361-5653 for more information.


Response to questions or concerns about infection prevention and control practices at personal service settings such as salons, spas, estheticians, and tattooing, ear or body piercing, and tanning establishments

• handles complaints or reports about safe operation of personal service settings
• responds to complaints about marketing or signage at tanning salons
• answers inquiries about infection prevention and control legislation

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.


Responds to questions or concerns about infection prevention and control practices at residential facilities such as long term care facilities, retirement homes or group homes

• responds to complaints or reports about safe operation of residential facilities
• inquiries about infection prevention and control legislation

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.

Responds to questions or concerns about infection prevention and control practices at child care centres; accepts complaints or reports about safe operation of day cares; general inquiries about infection prevention and control legislation

COVID19 -- Call Health Connection at 1-800-361-5653 for more information.

Responds to questions, concerns and complaints about food safety at restaurants and other places that serve or sell food, including unsafe food handling practices, pest control or cleanliness; answers inquiries about food safety legislation.

COVID19 -- Contact Health Connection at 1-800-361-5653 for all inquiries.


Responds to concerns or reports about lapses in infection prevention and control practices in regulated or non-regulated settings such as medical or dental offices, and places performing invasive or non-invasive personal services (such as tattooing, piercing, waxing); answers inquiries about past Infection Prevention and Control (IPAC) lapses

City of Barrie has engaged an independent and impartial agent through Local Authority Services Limited (LAS) as the Municipal Closed Meeting Investigator

• agent is authorized to conduct investigations upon receipt of a request for investigation regarding meetings or parts of meetings that are closed to the public contrary to Section 239 of the Municipal Act, 2001 or the municipality/local board's Procedure By-Law
• matters that a municipality or local board are permitted to discuss in closed session are:
  • the security of the property of the City
  • personal matters about an identifiable individual, including City employees
  • a proposed or pending acquisition or disposition of land by the City
  • labour relations or employee negotiations
  • litigation or potential litigation, including matters before administrative tribunals, affecting the City
  • advice that is subject to solicitor-client privilege, including communications necessary for that purpose
  • a matter in respect of which a council, board, committee or other body may hold a closed meeting under another Act
  • Information explicitly supplied in confidence to the municipality or local board by Canada, a province or territory or a Crown agency of any of them
  • trade secret or scientific, technical, commercial, financial or labour relations information, supplied in confidence to the municipality or local board, which, if disclosed, could reasonably be expected to prejudice significantly the competitive position or interfere significantly with the contractual or other negotiations of a person, group of persons, or organization
  • trade secret or scientific, technical, commercial or financial information that belongs to the municipality or local board and has monetary value or potential monetary value
  • a position, plan, procedure, criteria or instruction to be applied to any negotiations carried on or to be carried on by or on behalf of the municipality or local board
  • meetings held for the purposes of educating or training the members AND no member discusses or otherwise deals with any matter in a way that materially advances the business or decision-making of the Council, local board or committee

Any member of the public who feels that the Council/Committee/Board discussed matters in a closed session that are required to be addressed in public may direct a request for investigation