Searching for Utility Assistance Programs

COVID19 - Closed for public access until further notice.

Short-term counselling services to assist clients in becoming stable and better able to engage in programs, increase their contribution to the economy and/or become socially engaged in their communities

Corporate contact centre for services offered by the Region of York.

Services offered include (but not limited to):

• Childcare Fee Assistance
• Early Intervention Services
• Garbage and Recycling
• Food Handler Certification
• Public Health
• Regional Clerk's Office
• Social Assistance (Ontario Works)
• Subsidized Housing
• Housing Stability Program
• Water for Tomorrow
• Well Water Testing
• Transportation Services (general inquiries)

COVID19 -- Closed for public access until further notice. Applicants can apply for social assistance by calling Access York at 1-877-464-9675 or online at york.ca.

Assesses eligibility for Ontario Works financial and employment assistance, including verification interview

York Region COVID-19 Temporary Arrears Benefit

• One-time rental/mortgage or utility arrears support to eligible Ontario Works (OW) or Ontario Disability Support Program (ODSP) households in York Region who, as a result of COVID-19 have not been able to pay rent or utility expenses (are currently in arrears) and are at risk of eviction
• offers light case management
• benefit is available until December 31, 2021 or until funding is exhaused, whichever is first
• call Access York to apply

COVID19 -- Assessments by Access York are by telephone only


Provides financial assistance to stabilize housing to eligible York Region residents who are homeless or at risk of homelessness and who are not receiving funds from Ontario Work or the Ontario Disabiity Support Program

Eligible Expenses

• first and last month's rent
• rental arrears
• assistance with mortgage payments or arrears
• utility arrears
• utility security deposit
• utility reconnection fees
• moving costs
• identification replacement
• funds for urgent medical needs
• landlord and tenant mediation

Follow up services are provided

Emergency material assistance

• emergency assistance food and clothing (no drop-off at this location)
• pastoral counselling
• mental health counselling
• pre-school and caregiver drop in weekly
• youth programs
• seniors programs
• Christian life groups
• Christmas assistance
• volunteering

Rental and utilities Assistance throught Access York, 1-855-487-5327
Ontario Electricity Support Program -- assistance with applications

COVID19 -- Closed for public access until further notice. Applicants can apply for social assistance by calling Access York at 1-877-464-9675 or online at york.ca.

Assesses eligibility for Ontario Works financial and employment assistance, including verification interview

York Region COVID-19 Temporary Arrears Benefit

• One-time rental/mortgage or utility arrears support to eligible Ontario Works (OW) or Ontario Disability Support Program (ODSP) households in York Region who, as a result of COVID-19 have not been able to pay rent or utility expenses (are currently in arrears) and are at risk of eviction
• offers light case management
• benefit is available until December 31, 2021 or until funding is exhaused, whichever is first
• call Access York to apply

Community Hub with multiple collaborative services of partner organizations with a focus on nutritious food and community programs. Includes a meeting space.

Food Support Program (Food Bank)

• community kitchen
• farmers, residents and food distributors donate excess produce and products
• Assistance with Basic Needs Program -- emergency financial assistance for help with utility bills

Social Destination

• free general interest courses
• social support in the form of programs addressing life's challenges such as finding a job or affordable housing
• Santa Fund Program of Christmas baskets with items donated by the community including collection of perishable and non-perishable food items, new toys, gift cards and cash donations

Partner services include:

• Counselling and Care Coordination Program
• mental health supports
• partners include Brampton Caledon Community Living, Canadian Mental Health Association Peel, Peace Ranch, PCHS, Rapport Youth and Family Services, SHIP, and Volunteer MBC, see website for complete list

Housing Resource Centre to assist those looking for permanent housing, services include:

• assistance with accessing funding for rent related expenses
• assistance with accessing funding for utility related expenses. Intake provided in some areas
• assistance with accessing funding for support services needed for individuals with a disability or mental illness who are unable to live independently without care, supervision and/or support
• landlord/tenant mediation
• referrals to community resources
• maintaining a landlord registry
• maintaining a housing registry of houses, townhouses, apartments, rooms and shared accommodation
• assistance with applications for subsidized housing which must be forwarded by client
• assistance with applications for Ontario Electricity Support Program (OESP)
• Member of the Simcoe County Alliance to End Homelessness

Outreach Locations
Housing Access Workers also provide support through other community agencies

• Barrie Public Library - Tue and Thu 1 pm-4:30 pm
• Ontario Works (Barrie Office) - Mon 1 pm-4 pm, Wed 9 am-12 noon
• see Outreach Locations - Drop-in

Access centre to apply for LEAP (Low-Income Energy Assistance Program) emergency financial assistance

• program runs from January 1, 2023 - December 31, 2023 or until funds are depleted
• grant is credited directly toward energy bill
• agency can arrange hold on a disconnection notice while a case is being assessed
• length of hold depends on utility company
• all decisions can be appealed
• Assistance through LEAP program is no longer limited to being received only once in a calendar year, but maiximum amounts have changed
  • Gas customers can receive up to $500 on past due balance
  • Customers who heat with electricity can receive up to $600 on past due balance
  • Eligible customers can apply more than once up to the maximum grant amounts

Financial Relief Navigator (FRN)

• online tool that provides information and help to access emergency benefits, related to COVID-19, including Canada Emergency Response Benefit (CERB), Canada Emergency Student Benefit (CESB), and Canada Emergency Wage Subsidy (CEWS), as well as other benefits and financial relief from governments, financial institutions, utilities, telecoms and internet providers
• Click HERE for more information

Canada's COVID-19 Economic Response Plan
Plan provides programs in the following three areas:

• Support for Individuals
• Support for Businesses
• Support for Sectors

Support for Individuals
CRB ended Oct 23, 2021, in its place is the Canadian Worker Lockdown Benefit:

• Canadian Worker Lockdown Benefit:
  • will provide $300 per week to workers who are subject to a lockdown, including those who are ineligible for traditional Employment Insurance
• Canada Recovery Sickness Benefit (CRSB)
  • available to those who need to self-isolate due to COVID-19 will continue until Nov 20, 2021 and is proposed by government to extend until May 7, 2022
  • to apply see CRSB Application
  • for other questions about CRSB see, CRSB Questions
• Canada Recovery Caregiving Benefit (CRCB)
  • available to those who must stop work to care for a child under 12 or a family member who needs supervised care, will continue until Nov 20, 2021 and is proposed by government to extend until May 7, 2022
  • to apply see CRCB Application
  • for other question about CRCB see, CRCB Questions

Canada Student Loans

• see Canada Student Loans - COVID-19 for details
• see Ontario Student Assistance Program (OSAP) for Ontario Students

Support for Seniors

• Government of Canada has introduced legislation to support low-income seniors who received pandemic benefits. For information about a One-Time Grant for Guaranteed Income Supplement (GIS) Recipients click here.

Provincial Programs
Social Assistance

• Visit Ontario Works and ODSP for up-to-date information and to apply online

Workplace Safety and Insurance Board Ontario (WSIB)

• If you believe you contracted COVID-19 while at work, you may file a claim to determine if you are eligible for WSIB coverage, call 1-800-387-0750 or visit WSIB Benefits for more information

Service Ontario

• Service Ontario is reinstating renewal requirements for driver's licences, licence plate stickers, other driver and vehicle products, Ontario Photo Cards and Ontario health cards that were temporarily extended due to the COVID-19 pandemic, see Renewal Requirements

OHIP (Ontario Health Insurance Plan)

• Ontario has waived the three-month waiting period for Ontario Health Insurance Plan (OHIP) coverage, see Applying for an Ontario Health Card for more details

Utilities Relief
Ontario Energy Board

• See Help for Low-Income Consumers

Telecommunications Relief

• Telus COVID-19 Updates
• Rogers COVID-19 Updates
• If your telecommunications company is not listed here, check their website or contact them directly to learn of any assistance they may be offering

COVID19 -- Closed for public access until further notice. Applicants can apply for social assistance by calling Access York at 1-877-464-9675 or online at york.ca.

Assesses eligibility for Ontario Works financial and employment assistance, including verification interview

York Region COVID-19 Temporary Arrears Benefit

• One-time rental/mortgage or utility arrears support to eligible Ontario Works (OW) or Ontario Disability Support Program (ODSP) households in York Region who, as a result of COVID-19 have not been able to pay rent or utility expenses (are currently in arrears) and are at risk of eviction
• offers light case management
• benefit is available until December 31, 2021 or until funding is exhaused, whichever is first
• call Access York to apply

Assesses eligibility for Ontario Works financial and employment assistance, including verification interview

Provides financial assistance to low-income households in Barrie, to help offset water/wastewater bill costs.

Successful applicants will be credited a portion of their water/wastewater bill back to them.

The credit provided will not exceed 40% of the total water/wastewater bill to a maximum of $60 per billing cycle.

Services include:

Housing Stability Program

• rental arrears and/or utility or energy arrears
• last month's rental deposit
• moving costs for those that move to secure more affordable accommodation
• assistance with rental arrears, moving cost, and utility arrears

Access to Affordable Housing

• staff assist to locate units available in the communities that clients wish to live
• assist with rental applications, completion of a standard lease and connecting clients with housing providers
• market rent and rent-geared-to-income (RGI)

ID Replacement

• year-round I.D. replacement for birth certificates
• staff assist with processing application information and will provide payment for the document
• expedited birth certificates will not be expensed by North House
• birth certificate replacements available to both clients, and their child if required

Income Tax

• complete taxes for the current year and 10 years prior
• e-file to CRA

Landlord and Tenant Board (LTB) Support

• staff will address and advise on concerns that you may have about your tenancy and the appropriate forms to file with the LTB
• staff can attend scheduled hearings as emotional and moral support but cannot speak on client's behalf

Landlord Engagement

• Opening Doors in Durham Region where landlords may be eligible to receive a signing bonus of up to $1,000 to provide permanent, affordable, and supported housing solutions to the communities in north Durham Region

Low-Income Energy Assistance Program (LEAP)

• assistance with arrears of electricity or natural gas bill and facing possibility of disconnection

Ontario Electricity Support Program

• lowers electricity bills for lower-income households
• provides a monthly credit to eligible customers based on household income and household size
• credits are applied directly to eligible customers' electricity bills

Program is closed due to being redesigned. When it reopens, the urgent needs fund will only be available to those who have never received funding in the past.
If you fit under this criteria, call back in July for the new program details.

A discretionary fund available to provide individuals in Simcoe County who are experiencing or are at-risk of poverty, emergency financial assistance with modest one-time grants to address basic needs including:

• food security (e.g. grocery gift card, baby food, etc.);
• transportation (e.g. gas gift card, taxi voucher, bus ticket, medical transportation, etc.);
• basic needs (e.g. clothing, cleaning supplies, personal hygiene supplies, footwear, etc.) including delivery of items;
• social integration (e.g. access to a cellphone or phone cards, computer rentals, etc.);
• health and wellness (e.g. medication, emergency dental, eyeglasses, etc.);
• housing start-up costs (e.g. furniture, kitchen supplies, bedding, mattress, etc.);
• child care;
• family supports (e.g. parenting courses, educational resources and supplies for children/youth);
• personal Identification (e.g. birth certificate, health card, SIN, driver's license);
• student assistance for elementary and high school students (books, supplies, registration / application fees); and/or,
• mental health supports;
• income tax filing costs;
• utilities

Requests for assistance will be reviewed on a case-by-case basis.

Provides financial benefits through Ontario Works, as well as employment and social supports to people living in Toronto

Financial Assistance -- monthly allowance based on family size, housing costs and income

• provides money for food, shelter, and other household costs
• coverage for prescription medications under the Ontario Drug Benefit Program
• help with health costs and employment related expenses
• visit www.toronto.ca/ontarioworks for list of benefits

Health Support --includes medical supplies, sensory and mobility aids, medical transportation

• discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials
• some benefits may be available to only those receiving social assistance, visit website for more information

Employment Assistance -- programs, services, and benefits for those seeking employment such as benefits for employment-related or training costs, costs related to starting a job

• Employment centres - walk-in job search centres
• Training Programs - programs to assist clients prepare for employment, self-employment or career advancement
• Employer Hotline 416-397-JOBS (5627) --for employers to post jobs
• clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children

Child and Family Support - benefits include newborn child allowance, child care start-up costs

• Learning, Earning and Parenting (LEAP) -- helps young parents 16-25 finish high school, improve parenting skills, locate and maintain employment
• help in pursuing child or spousal support

Housing Stabilization Fund --help with rent and energy arrears, rent deposit, moving costs and essential furniture

Social Supports -- referral to community and government services including child care, housing, addiction supports, health and mental health services, food banks, legal services, supports for youth, seniors and persons with disabilities

Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm -- automated information, payment details, file status, service not available to TTY users

Client Services and Information Unit 416-338-8888, option 3, then option 5 --information on Ontario Works, including legislation and procedures

MyBenefits -- online service available to residents receiving Ontario Works to access information via smartphone, tablet or computer

Service and Benefit Finder -- personalized list of benefits for child care, employment, housing and living expenses

Welfare Fraud Hotline 416-392-8980 -- to report allegations of fraudulent collection of Ontario Works assistance

Assists with first/last month's rent and moving/storing expenses. Will assist with rental and mortgage arrears when the individuals has been issued a N-4 and is facing eviction. Will also assist with utility arrears including hydro, gas, oil, wood and water - must have a disconnection notice.

A combined maximum of $1,200 for eligible singles, $1,500 for couples and $2,000 for eligible families in a 24-month period may be available.
Requests for financial assistance will be considered based on individual circumstance and available funding.

For individuals in receipt of Ontario Works or Ontario Disability Support, applications can be completed over the phone through their local Ontario Works office.

For individuals not on Social Assistance that require help, applications can also be completed over the phone.

Provides financial benefits through Ontario Works, as well as employment and social supports to people living in Toronto

Financial Assistance -- monthly allowance based on family size, housing costs and income

• provides money for food, shelter, and other household costs
• coverage for prescription medications under the Ontario Drug Benefit Program
• help with health costs and employment related expenses
• visit www.toronto.ca/ontarioworks for list of benefits

Health Support --includes medical supplies, sensory and mobility aids, medical transportation

• discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials
• some benefits may be available to only those receiving social assistance, visit website for more information

Employment Assistance -- programs, services, and benefits for those seeking employment such as benefits for employment-related or training costs, costs related to starting a job

• Employment centres - walk-in job search centres
• Training Programs - programs to assist clients prepare for employment, self-employment or career advancement
• Employer Hotline 416-397-JOBS (5627) --for employers to post jobs
• clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children

Child and Family Support - benefits include newborn child allowance, child care start-up costs

• Learning, Earning and Parenting (LEAP) -- helps young parents 16-25 finish high school, improve parenting skills, locate and maintain employment
• help in pursuing child or spousal support

Housing Stabilization Fund --help with rent and energy arrears, rent deposit, moving costs and essential furniture

Social Supports -- referral to community and government services including child care, housing, addiction supports, health and mental health services, food banks, legal services, supports for youth, seniors and persons with disabilities

Client Services and Information Unit 416-338-8888, option 3, then option 5 --information on Ontario Works, including legislation and procedures

Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm --automated information, payment details, file status, service not available to TTY users

MyBenefits -- online service available to residents receiving Ontario Works to access information via smartphone, tablet or computer

Service and Benefit Finder -- personalized list of benefits for child care, employment, housing and living expenses

Welfare Fraud Hotline 416-392-8980 -- to report allegations of fraudulent collection of Ontario Works assistance

Provides financial benefits through Ontario Works, as well as employment and social supports to people living in Toronto

Financial Assistance -- monthly allowance based on family size, housing costs and income

• provides money for food, shelter, and other household costs
• coverage for prescription medications under the Ontario Drug Benefit Program
• help with health costs and employment related expenses
• visit www.toronto.ca/ontarioworks for list of benefits

Health Support --includes medical supplies, sensory and mobility aids, medical transportation

• discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials
• some benefits may be available to only those receiving social assistance, visit website for more information

Employment Assistance -- programs, services, and benefits for those seeking employment such as benefits for employment-related or training costs, costs related to starting a job

• Employment centres - walk-in job search centres
• Training Programs - programs to assist clients prepare for employment, self-employment or career advancement
• Employer Hotline 416-397-JOBS (5627) --for employers to post jobs
• clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children

Child and Family Support - benefits include newborn child allowance, child care start-up costs

• Learning, Earning and Parenting (LEAP) -- helps young parents 16-25 finish high school, improve parenting skills, locate and maintain employment
• help in pursuing child or spousal support

Housing Stabilization Fund -- help with rent and energy arrears, rent deposit, moving costs and essential furniture

Social Supports -- referral to community and government services including child care, housing, addiction supports, health and mental health services, food banks, legal services, supports for youth, seniors and persons with disabilities

Client Services and Information Unit 416-338-8888, option 3, then option 5 --information on Ontario Works, including legislation and procedures

Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm
automated information, payment details, file status, service not available to TTY users

MyBenefits -- online service available to residents receiving Ontario Works to access information via smartphone, tablet or computer

Service and Benefit Finder --personalized list of benefits for child care, employment, housing and living expenses

Welfare Fraud Hotline 416-392-8980 -- to report allegations of fraudulent collection of Ontario Works assistance

Provides financial benefits through Ontario Works, as well as employment and social supports to people living in Toronto

Financial Assistance -- monthly allowance based on family size, housing costs and income

• provides money for food, shelter, and other household costs
• coverage for prescription medications under the Ontario Drug Benefit Program
• help with health costs and employment related expenses
• visit www.toronto.ca/ontarioworks for list of benefits

Health Support --includes medical supplies, sensory and mobility aids, medical transportation

• discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials
• some benefits may be available to only those receiving social assistance, visit website for more information

Employment Assistance -- programs, services, and benefits for those seeking employment such as benefits for employment-related or training costs, costs related to starting a job

• Employment centres - walk-in job search centres
• Training Programs - programs to assist clients prepare for employment, self-employment or career advancement
• Employer Hotline 416-397-JOBS (5627) --for employers to post jobs
• clients 18-65 years must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children

Child and Family Support - benefits include newborn child allowance, child care start-up costs

• Learning, Earning and Parenting (LEAP) -- helps young parents 16-25 finish high school, improve parenting skills, locate and maintain employment
• help in pursuing child or spousal support

Housing Stabilization Fund --help with rent and energy arrears, rent deposit, moving costs and essential furniture

Social Supports -- referral to community and government services including child care, housing, addiction supports, health and mental health services, food banks, legal services, supports for youth, seniors and persons with disabilities

Client Services and Information Unit 416-338-8888, option 3, then option 5 --information on Ontario Works, including legislation and procedures

Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm automated information, payment details, file status, service not available to TTY users

MyBenefits -- online service available to residents receiving Ontario Works to access information via smartphone, tablet or computerWelfare Fraud Hotline 416-392-8980

Service and Benefit Finder -- personalized list of benefits for child care, employment, housing and living expenses

Welfare Fraud Hotline 416-392-8980 -- to report allegations of fraudulent collection of Ontario Works assistance

Housing Services

• housing counselling
• information and referral
• matches tenants with landlords, eviction prevention, landlord outreach and recruitment, housing listings
• voluntary trusteeship service
• street outreach to persons who are homeless, Streets to Homes follow up support for clients who have been placed in housing

MyAccesstoHousingTO (Housing Connections, see separate entry) Community Partner -- assistance with housing search and application process

Rent Bank access centre -- interest-free repayable loans to low-income households who are in rental arrears or need to move into more suitable housing

• must have legal status in Canada and meet income requirements
• clients of Ontario Works and Ontario Disability Support Program may be eligible
• landlord and tenant mediation
• money management advice
• follow-up search assistance and community referrals
• also interest-free loans for first and last month's rent deposit to move into more affordable housing

Access centre for Ontario Electricity Support Program -- assistance with applications

• also for LEAP (Low Income Energy Assistance Program), sponsored by Toronto Hydro Electric System and United Way Toronto -- assistance to low income individuals and families who are in arrears for their electricity utility bills and have exhausted all other sources of financial support
• for help with Enbridge gas bills call 1-855-487-5327

Natural gas distribution company

• report meter readings anytime by phone or online
• gas rates information by phone or online
• community investments, financial support, corporate donations and sponsorship enquiries
• community events service

Call Before You Dig: individuals must call so that underground wires or pipes can be located before they dig on their property for major landscaping or renovations

New Gas Service Installations: for individuals who currently do not have natural gas in their residence or business and would like further information on getting hooked up to natural gas

Golden Age Service: benefits include the waiving of security deposit and the option to pay their monthly gas bill after receiving their pension cheque (the bill will show the same due date, but the individual won't face any charges for paying late)

Budget billing plan: budgeting plan that evenly distributes natural gas charges over the course of eleven months

Low-Income Energy Assistance Program (LEAP): one-time emergency financial assistance * program runs throughout the year * maximum grant is $500 per fuel per household per year * grant is credited directly toward energy bill

COVID19 -- services continue by phone, email, and video, online workshops and webinars available * offices are closed except for refugee shelters * see website page linked here for phone numbers to contact staff at specific services
COVID-19: SERVICE NOTICE

Housing Help services

• support finding and maintaining housing
• eviction prevention and housing stabilization services
• counselling, case management, advocacy support and referral for post housing stabilization
• information, referral, assistance with applications for subsidized, supportive housing, or emergency shelters
• crisis intervention
• drop-in program, free telephone and computers use during drop-in hours
• Streets to Homes Follow-up Program -- services and specialized help for formerly homeless individuals with complex needs, ID clinic
• seasonal income tax clinic

Information, orientation and education on the topics such as money management, tenants' rights and responsibilities and other community services that assist families facing crisis

Toronto Rent Bank access centre -- interest-free repayable loans to low-income households who are in rental arrears or need to move into more suitable housing

• applicants must be low income with adequate income to sustain their housing
• must have legal status in Canada, and pay market rent (not subsidized)
• additional eligibility criteria apply, Ontario Works and Ontario Disability Support Program recipients not eligible

Access centre for Ontario Electricity Support Program -- assistance with applications

• also for LEAP (Low Income Energy Assistance Program), sponsored by Toronto Hydro Electric System and United Way Toronto -- assistance to low income individuals and families who are in arrears for their electricity utility bills and have exhausted all other sources of financial support
• for help with Enbridge gas bills call 1-855-487-5327

Member agency of Toronto Drop-in Network (TDIN) and Housing Help Association of Ontario (HHAO)

Low-cost internet access by Rogers
Low cost service from a commercial provider

Interactive Voice Response (IVR) 1-800-808-2268, Mon-Fri 8 am-9 pm, Sat-Sun noon-5 pm -- automated information, payment details, file status

Financial Assistance -- monthly allowance based on family size, housing costs and income

• prescription drug coverage under the Ontario Drug Benefit Program
• health benefits including medical supplies, sensory and mobility aids, medical transportation
• discretionary benefits may include dentures, emergency dental services, eyeglasses, prosthetic devices, funerals and burials

Employment supports -- adult clients must participate in employment assistance activities unless they are living with a serious disability or illness, or caring for preschool children

• referrals to job counselling, training programs, basic education
• access to telephones, faxes, computers and job banks
• for more information contact caseworker or access additional supports by booking appointment with closest Employment Ontario office

Housing Stability program -- provides financial and non-financial assistance to eligible residents of Peel Region to get or keep affordable housing

Past-due bills or rent -- help with utility bills or rent to avoid eviction, visit website to apply

Affordable Transit program (ATP)-- for residents of Brampton or Mississauga who can't afford a monthly bus pass, visit website to apply