Searching for In-person Crisis Services

Provides outreach/crisis services related to homelessness, including service navigation and short-term intensive case management

COVID19 Telephone assistance available, no in-person meetings, contact for information

----------

On-site early intervention and crisis intervention including needs assessment, safety planning, referrals to community services, enhanced support for vulnerable victims, assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+)
Assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses

• additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
• no direct reimbursement to victims for above supports
• financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims

COVID19 Telephone, virtual and select in-person support available; call, email or visit website for update

----------

Assessment and treatment services, and individual, family and group counselling in settings that meet client needs, such as Kinark CFS offices, client home, community agencies, schools, and child and youth residential care

• intensive treatment
• group programs
• day treatment
• live-in treatment
• crisis services in collaboration with local community agencies
• supervised access
• consultation and assessments
• multidisciplinary team from fields of social work, child and youth work, psychiatry, psychology, nursing and education

Visit website for online list of Triple P (Positive Parenting Program) service providers in Ontario; contact Julie K London, Program Coordinator, 905-713-0700, julie.london@kinark.on.ca

COVID19

• services continue to be provided, but COVID screening is in place
• Bed Program is accepting clients from the community, including individual and community referrals
• Virtual Mobile Crisis Program available in partnership with York Region Kinark for children and adolescents

Through 310-COPE and 24/7 crisis support, people in mental health crisis are connected to services and support to achieve their goals and live meaningful lives

Confidential crisis telephone, text and live chat response service

• individuals are connected with a crisis response professional, 24 hours
• crisis worker will provide an immediate response to feelings of distress, loneliness, anxiety or fear, thoughts of suicide
• mental health information and referral
• supports older adults, their families and their caregivers who live and cope with dementia, mental health issues and other neurological conditions at home, in long term care facilities or elsewhere
• text and chat available 24 hours

Short-Term Crisis Bed Program -- intake through crisis response

Mobile Crisis Response Teams -- for situations assessed to require a more direct, face to face response, a Mobile Crisis Response Team is able to respond to provide on-site supports

• available 12 hours a day, 7 days per week serving York Region in partnership with York Regional Police
• available 12 hours a day, 5 days per week serving South Simcoe in partnership with South Simcoe Police and Simcoe County CMHA
• available 10 hours a day, 7 days per week serving South Simcoe in partnership with Nottawasaga OPP

Child and Adolescent Crisis Response --

• in partnership with Kinark Child and Youth Services; virtual mobile crisis response to provide assessment, stabilization and connection to services;
• After Hours Child & Youth Mental Health Crisis Response, call 310-COPE Crisis Line: Monday-Friday, 5 pm-9 am; Saturday-Sunday 24 hours;
• serves Durham Region, Haliburton, City of Kawartha Lakes and Peterborough
• After Hours Partnership - Kinark Child and Family Services (Durham); Point in Time (Haliburton County); Peterborough Youth Services (Peterborough); Chimo Family and Youth Services (City of Kawartha Lakes)

COVID19 Emergency shelter and crisis line open, call 1-800-661-8294

Emergency shelter and 24 hour crisis line and crisis intervention, including support, counselling, advocacy, information and referral, legal information and court support, women's groups including transition support program, and Let's Talk children's groups; also second stage housing and outreach programs

• capacity 30
• multicultural focus
• public education

Secure locations in Jackson's Point and Richmond Hill, call for information; also Keswick Outreach 905-476-8992, Markham Outreach 905-479-4551

Offers:

• Individual Counselling
• Skills Based/Psychotherapy Groups
• Psychiatric Consultation Services (physician referral required)
• Walk-in and Phone Crisis Clients - same or next business day
• Quick Response: Collaboration with Stevenson Memorial Hospital to provide immediate assessment and management of the clients presenting at the emergency room in crisis

On-site early intervention and crisis intervention

• needs assessment
• safety planning
• referrals to community services
• enhanced support for vulnerable victims
• assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+)
Assistance with emergency expenses related to the incident, including:

• home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
• additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
• no direct reimbursement to victims for support listed above
• financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims

Mobile Crisis Team meets with individuals in the community to provide comprehensive crisis intervention, support, risk and suicide assessment, service navigation, coping strategies and tools, safety planning and referrals to other CMHA programs or other community resources

• Mobile Services are held in the community within the city of Barrie at agreed upon locations and times
• Mobile support may be deemed appropriate as assessed by the Crisis Worker or at the request of the caller
• a telephone assessment is completed with the individual prior to arranging of the Mobile Support
• any bed admissions to CARAH require assessment by a Crisis Worker in the community, to determine eligibility
• Crisis Workers regularly work collaboratively with local and surrounding Police Services, to support crisis situations in the community
• police are able to access CARAH beds and crisis support directly, for more immediate cases, 24 hours a day
• in some circumstances mobile assessment may require a Crisis staff to recommend and advocate for hospital admission, based on assessed level of risk of harm to self or others, or physical health concerns that may or may not be related to substance use

For immediate mental health assistance call:

• Mental Health Crisis Line (Mon-Sun 24 hours): 705-728-5044 or 1-888-893-8333; if your call to the crisis line is answered by an automated service leave a message and a crisis counsellor will return your call promptly
• Telecare: 705-726-7922
• Kids Help Phone: 1-800-668-6868 or text CONNECT to 686868 to chat

Teams respond to police calls for service and follow-up with people experiencing mental health and addictions crises in the community

• Team consists of a Crisis worker and a police officer
• for more information about COAST or to inquire about access, please contact Crisis Line at 705-728-5044 to discuss possible referral

For immediate mental health assistance, call:

• Mental Health Crisis Line (Mon-Sun 24 hours): 705-728-5044 or 1-888-893-8333; if your call to the crisis line is answered by an automated service, leave a message and a crisis counsellor will return your call promptly
• Telecare: 705-726-7922
• Kids Help Phone: 1-800-668-6868 or text CONNECT to 686868 to chat

Supports for children, youth, and families:

• when a mental health crisis is identified and requires immediate support
• when risk taking behaviour is identified and immediate support is required to safety plan (self-harm, suicide, aggression)
• who need assistance with school issues or refusal to attend, addictions concerns, conflict, emotional dysregulation
• when service navigation and linkage is needed
• when immediate situational support is required
• whenever a child or youth requires support or you're unsure how to help

Crisis workers will:

• follow up within one hour of initial referral or next day in cases of afterhours referrals
• conduct risk assessment and formulate safety plans during initial phone contact
• support determination of continued level of risk for the child or youth, assist with coping plans and connection to appropriate resources
• provide up to 6 sessions of brief therapy (based in Cognitive Behavioural Therapy) as deemed appropriate by the Crisis Worker
• provide parents with positive parenting support (Triple P)
• provide information about children's mental health services, service navigation and linkages as required

Mental Health Crisis Line operates out of Canadian Mental Health Association, Simcoe County Branch and provides telephone crisis intervention 24 hours a day. Crisis Line provides the link to the Youth Crisis Response Worker.

Emergency shelters and crisis line, call 1-800-263-3247

Emergency shelter, crisis intervention, outreach, counselling and support services

Emergency Shelters
2 shelters, 24 hour crisis line and crisis intervention

Community supports
Non-shelter resident services include counselling and group supports for women and children, parenting programs, legal support program, and transitional housing support, public education and prevention programs, and volunteer opportunities

Provides services in an attempt to end family violence, including:

• crisis intervention
• peer counselling
• advocacy
• referrals to shelters, drug and alcohol treatment centers, therapeutic counselling services, trauma recovery programs and food banks

COVID19 Telephone, virtual and select in-person support available; call, email or visit website for update

---------

Assessment and treatment services, and individual, family and group counselling in settings that meet client needs, such as Kinark offices, client home, community agencies, schools, and residential care for children and youth

• intensive treatment
• group programs
• day treatment
• live-in treatment
• crisis services in collaboration with local community agencies
• supervised access
• consultation and assessments
• multidisciplinary team from fields of social work, child and youth work, psychiatry, psychology, nursing and education

On-site early intervention and crisis intervention including needs assessment, safety planning, referrals to community services, enhanced support for vulnerable victims, assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+)
Assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses

• additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
• no direct reimbursement to victims for support listed above
• financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims

Crisis Response Network Coordination provides individuals experiencing a situation or event that places them at risk with short-term support to resolve their immediate needs and mitigate more intensive interventions

• Crisis Response Coordinator works immediately with the individual to develop a plan to address real-time concerns for safety and well-being and with other community service providers, in order to access needed resources
• Support includes:
  • Case Management
  • Respite or Interim residential support
  • Access to Funding
  • Referrals for psychiatric support and future planning
  • Obtaining supportive housing and funding to participate in the community
  • Referral support to other community programs as requested
  • Participate in hospital discharge planning to safe environment for at-risk clients
  • Advocate and work collectively with community service providers, including police and Canadian Mental Health, Shelters, to reduce harm and risk for individuals who may be experiencing homelessness

This is not a 24-hour crisis service, persons requesting service will be contacted within two business days

Crisis Services provide

• Immediate intervention and mental health assessments to individuals presenting in the RVH Emergency Department with mental health concerns or crisis
• Clinical impressions and collaboration with the interprofessional emergency department care team
• Health teaching and brief 1:1 support
• Referrals to appropriate resources within the RVH or the community for additional support as required

If visiting the hospital:

• See Visitor Information
• See Parking and Transportation Information
• See COVID-19 Information

Essential services are being delivered in-person, online, via email, and/or over the phone when possible

Services include:

• individual and family counselling
• counselling and advocacy for abused women
• crisis intervention
• youth empowerment programs
• women's support groups
• seniors' programs
• parenting support
• settlement services-immigration
• assistance with subsidized housing applications and Ontario Works
• information and referral
• health and safety workshops, annual Health Fair Event
• student placement and volunteer opportunities

COVID19 - Buildings closed * for urgent help - telephone support only * intake continues * all other non-essential services suspended until further notice * visit website for information on virtual services

----------

Individual, family and group mental health assessment and treatment for children and their families * crisis services * residential treatment * education/day treatment * EarlyON Child and Family Centres for children birth-6 years and their families and caregivers * respite * Triple P Positive Parenting Program

Families First and Behaviour Stabilization and Consultation Team -- delivers intensive short-term services to family within their own home

Therapeutic Family Care -- places children and youth with trained treatment parents and their families * for children and youth requiring greater structure and intensity of services than can be provided in their family home

Offices located in Aurora, Keswick, Markham, and Vaughan

COVID19 -- Call or visit hospital website for updates on entryway restrictions, current visitor policies and appointment cancellations


Multi-site community hospital; part of Oak Valley Health

• acute care medicine
• asthma education centre, diabetes education centre
• diagnostic services
• emergency care
• labour and delivery, pediatrics
• palliative care
• rehabilitation, transitional and complex care
• specialty clinics

Mental Health and Addictions

• Rapid Access Addiction Medical (RAAM) Clinic, 289-221-4839 ext 322 - brief support and referral for patients not currently connected to addiction recovery resources; by appointment only Mon, Fri
• mental health crisis services accessed through emergency, 24 hours; Urgent Care Clinic can arrange follow-up appointments within 48 hours
• inpatient and outpatient mental health services for adults including day treatment
• outpatient mental health services for children and youth, see separate listing

COVID19

• drop-in and group services have resumed
• appointment preferred
• masking is not mandatory but suggested for all visitors
• people who have symptoms of illness are urged to wear masks or access services online

Family Services

• domestic violence prevention and crisis intervention
• men's mental health program
• parenting groups
• family life education - transitional housing support

Seniors Programs

• application for old age benefits and subsidized housing
• social and recreational activities

Children Programs

• summer, March-break and teacher professional activity day programs

Youth Programs

• children and youth recreation
• leadership training
• newcomer adaptation

COVID19 In-person and virtual services available; phone and virtual counselling to frontline health workers and their families, and others members of the public, in Ontario; also assists permanent residents, convention refugees, student visa and work permit holders with Employment Insurance (EI)and Canada Emergency Resource Benefit (CERB) applications

-----------

Linguistically and culturally sensitive counselling and settlement services for individuals and families

Counselling and Psychotherapy
Individual, group, couple, marital and family counselling and mental health psychotherapy, for issues such as elder abuse, family violence, wife assault, male batterers, incest, sexual assault, offenders, bereavement, problem gambling, substance abuse; crisis intervention; referrals to community partners as necessary

• consultation for human service providers
• satellite offices (limited hours, by appointment only) in Toronto (602 Queen St W), Markham (5665 14th Ave), Mississauga (720 Burnhamthorpe Rd W, Unit 2), and Unionville (600 Village Pkwy)

Family programs, including parenting and family life education, and youth counselling and leadership development

Partner Assault Response (PAR)
12 week group education and counselling program on domestic violence and non-abusive ways of resolving conflict

• victims/partners of the offender provided with support including safety planning, referrals to community resources, and information on offender's progress
• group counselling in Cantonese, Mandarin and Vietnamese

Settlement Program
Orientation, needs and eligibility assessments, interpretation and translation; information and referral topics include immigration, issues of concern to refugees and foreign domestic workers, citizenship, social assistance benefits, legal aid, housing, child care, English classes, and education and employment training

• computer access
• job search and employment counselling
• assistance in accessing services

Housing and Transitional Support Program
Counselling, information and referrals, crisis intervention and case management for women who have experienced violence, and their children

• community services information on issues such as housing, legal, financial, health care, immigration, children's services
• settlement support including assistance setting up safety plan, ongoing counselling and support

Flexible, community-based mental health services, including assessment, crisis support, case management, counselling and treatment

• individual, family, group and short term counselling
• substance use treatment
• sexual assault harm reduction treatment for offenders (limited capacity)
• school-based prevention and consultation
• skill development
• after school groups
• summer work experience opportunities
• preparation for independence
• youth and family involved in service planning and decisions
• consultation for parents, schools, agencies, communities

Dual Diagnosis Service (Mental Health/Development Disability)
Assists youth and their families in dealing with conflict with friends or family, problems at school and in the community, discrimination, anger, violence, abuse, substance abuse

• day/school support services
• respite/residential care

Helping Youth Towards Solutions
Harm reduction approach, including individual and group counselling, and family education and support

• outreach to secondary schools
• day school support service, in collaboration with Toronto District School Board

Mental Health Program
Assists youth and their families in dealing with conflict with friends or family, problems at school and in the community; discrimination, anger, violence and abuse, substance abuse

reachOUT
Counselling and support for all youth 12-18 years, and their families, including drop-in support groups, outreach, advocacy, workshops, social and recreation activities for 2SLGBTQ+ youth

• reachOUT Newcomer Network settlement services and community capacity building
• Compass social group for 2SLGBTQ+ youth 13-24 years, living with or identified with intellectual disabilities, includes workshops and recreational activities

Sexual Offending Risk Needs Assessment and Treatment (SORNAT)
Community-based assessment and treatment services for youth 12-18 years with a dual diagnosis (mild developmental disability and mental health challenges) who have engaged in problematic sexual behaviour

• voluntary participation for youth in City of Toronto
• referral from Youth Justice Services for youth in City of Toronto, York-Simcoe area, Halton Region, Peel Region

Transitional Support Services
Day program for adults with developmental disabilities includes life skills and self care, household management, budgeting skills

• residential program (capacity 5)
• supported living, 24 hour staff support
• maximum stay up to 2 years

Residential Support Services for youth and adults offered at various locations

What's Up Walk-in Counselling Clinics at various locations, see separate listings or call intake toll free at 1-866-585-6486

Short term, crisis and transitional supports and service planning

• specialized assessments, consultation and/or treatment including short term case management, residential program, day program, and hospital support
• residential safe beds in high support settings, maximum 30 day stay
• centralized telephone access for immediate consultation with network staff
• on-site consultation and support from in-home, day program, and residential service network staff
• time limited staffing support in social service settings

Collaboration of 35 partner agencies

COVID19 -- in-person, virtual and hybrid services at each location; also continuing to provide services over the telephone, via email, Zoom, Skype and Google Classroom; for more information, call or visit website

Settlement Services

• needs assessment, information and referral, orientation
• interpretation and translation
• short-term solution focused counselling
• assistance in completing forms
• employment related services
• crisis support
• orientation workshops

Welcoming Communities, (Community Connections Mentorship Program)

• matches newcomers with Canadian volunteers who offer orientation to the local area and moral support in transition to Canada
• English conversation circles
• newcomers build leadership skills
• newcomer family drop-in, social events such as movies, cooking club

Services offered at various locations