Searching for Crisis Lines

COVID19 Services available online or by phone, no walk-in or in-person service; 24-hour crisis line 1-800-263-6734

Free, confidential and non-judgemental rapid response 24-hour crisis support, individual counselling, peer support, and advocacy for survivors of sexual violence and/or commercial sexual exploitation

Sexual Violence Counselling
Individual counselling up to 24 weeks, renewable on case by base basis if more support required

• includes date rape, cyber sexual violence, childhood sexual assault
• volunteer training

Human Trafficking
Counselling, case management, safety planning and intervention

• support, advocacy and referrals, contact 905-895-3646

Public education and outreach, including workshops and presentations around sexual violence and human trafficking, contact Public Education Coordinator sseeraj@womenssupportnetwork.ca

COVID19 All FSYR offices closed, no walk-in service until further notice; telephone, email and/or video counselling available; call, email or visit website for updates and information

Counselling and community support programs and services for children, youth, adults, couples and families, including support with parenting, relationships, coming out, anxiety, depression, trauma, abuse, family stress and separation and divorce

Counselling
For individuals, couples and families, in a variety of formats including language-specific, telephone, face-to-face and single session consultation; for details visit website

Virtual walk-in counselling for youth, adults, couples and families operates on first come, first served basis, accessed once per month

• virtual appointments 15-90 minutes depending on individual needs
• call 905-895-2371 Mon-Tue, Thu 10 am-5 pm (excludes holidays) to book appointment
• not a crisis service

Triple P Parenting
Resources and support for parents managing children with behavioural and emotional issues; individual or group sessions available for parents of kids birth-12 years, parents of teens 13-17 years and parents of children with developmental/behavioural issues; visit www.triplep.net

Group Services
Range of psychoeducational and therapeutic group programs for children, youth and adults on topics including developing social skills, managing anger and anxiety, practising mindfulness, parenting and LGBTQ+ issues; language-specific groups offered in the community; check group calendar for details

Outreach and Presentations
Community-based mental health supports ensure inclusive and accessible services; includes language-specific counselling, group services, parenting workshops and presentations at several locations in the community

Families and Schools Together (FAST)
Eight-week prevention program for parents and children helps with future social integration and participation, academic achievement and healthy lifestyle decisions; FASTWORKS 2-year, bi-monthly, parent-led follow-up program accessed through school

2SLGBTTQ+ Services
Host and lead agency for York Rainbow Network and York Rainbow Information, Referral and Support Line, 1-888-York-LGBT (1-888-967-5542)

• safe access to individual, couple and family counselling, group services and community outreach support
• counsellors attend sensitivity and awareness training, with experience in areas such as coming out, sexual orientation, gender identity, life transitions, relationships, discrimination, parenting
• community consultation and training services
• for information contact Barb Urman 1-866-415-9723, 905-415-9719, burman@fsyr.ca

COVID19

• services continue to be provided, but COVID screening is in place
• Bed Program is accepting clients from the community, including individual and community referrals
• Virtual Mobile Crisis Program available in partnership with York Region Kinark for children and adolescents

Through 310-COPE and 24/7 crisis support, people in mental health crisis are connected to services and support to achieve their goals and live meaningful lives

Confidential crisis telephone, text and live chat response service

• individuals are connected with a crisis response professional, 24 hours
• crisis worker will provide an immediate response to feelings of distress, loneliness, anxiety or fear, thoughts of suicide
• mental health information and referral
• supports older adults, their families and their caregivers who live and cope with dementia, mental health issues and other neurological conditions at home, in long term care facilities or elsewhere
• text and chat available 24 hours

Short-Term Crisis Bed Program -- intake through crisis response

Mobile Crisis Response Teams -- for situations assessed to require a more direct, face to face response, a Mobile Crisis Response Team is able to respond to provide on-site supports

• available 12 hours a day, 7 days per week serving York Region in partnership with York Regional Police
• available 12 hours a day, 5 days per week serving South Simcoe in partnership with South Simcoe Police and Simcoe County CMHA
• available 10 hours a day, 7 days per week serving South Simcoe in partnership with Nottawasaga OPP

Child and Adolescent Crisis Response --

• in partnership with Kinark Child and Youth Services; virtual mobile crisis response to provide assessment, stabilization and connection to services;
• After Hours Child & Youth Mental Health Crisis Response, call 310-COPE Crisis Line: Monday-Friday, 5 pm-9 am; Saturday-Sunday 24 hours;
• serves Durham Region, Haliburton, City of Kawartha Lakes and Peterborough
• After Hours Partnership - Kinark Child and Family Services (Durham); Point in Time (Haliburton County); Peterborough Youth Services (Peterborough); Chimo Family and Youth Services (City of Kawartha Lakes)

COVID19 Emergency shelter and crisis line open, call 1-800-661-8294

Emergency shelter and 24 hour crisis line and crisis intervention, including support, counselling, advocacy, information and referral, legal information and court support, women's groups including transition support program, and Let's Talk children's groups; also second stage housing and outreach programs

• capacity 30
• multicultural focus
• public education

Secure locations in Jackson's Point and Richmond Hill, call for information; also Keswick Outreach 905-476-8992, Markham Outreach 905-479-4551

General Crisis Intervention Hotlines
Serving Bruce and Grey Counties

• GBA1975 Mental Health Crisis Line of Grey and Bruce
• BAR2680 First Nations and Inuit Hope for Wellness Help Line
• MET1305 Kids Help Phone
• MET1823 Kids Help Phone, Crisis Text Line
• MET1443 Canada Suicide Prevention Service

Domestic Violence/Sexual Assault Hotlines & Sexual Assault and Spouse/Intimate Partner Abuse Counselling
Serving Bruce and Grey Counties

• MET0056 Assaulted Women's Helpline
• MET4619 Fem'aide : Francophone helpline for women affected by violence
• MET1911 Ministry of the Attorney General, Support Services for Male Survivors of Sexual Abuse Program

Collingwood (Simcoe County)

• CWD0077 My Friend's House (serving Blue Mountains ; Meaford)

Owen Sound

• CWD0140 The Women's Centre Grey Bruce (serving Bruce County ; Grey County)
• GBA1566 Grey Bruce Health Services, Sexual Assault and Partner Abuse Care Centre (serving Bruce County ; Grey County)
• BRU0309 Women's House Serving Bruce and Grey, Sexual Assault Crisis and Support Line (serving Bruce County ; Grey County)

Kincardine

• GBA1604 Women's House Serving Bruce and Grey (serving Bruce County ; Grey County)

Stratford (Perth County)

• PER0027 Family Services Perth-Huron, (serving Bruce County)

In Person Crisis Intervention
Serving Bruce and Grey Counties

• MET4619 Fem'aide : Francophone helpline for women affected by violence
• IMP0032 Métis Nation of Ontario
  

Collingwood (Simcoe County)

• CWD1070 Mental Health Response Unit (serving Blue Mountains)

Owen Sound

• GBA1566 Grey Bruce Health Services, Sexual Assault and Partner Abuse Care Centre (serving Bruce County ; Grey County)
• CWD2080 Grey Bruce Health Services, Mental Health Services Department (serving Bruce County ; Grey County)

Specialized Information and Referral
Serving Bruce and Grey Counties
Connex Ontario Mental Health Information and Referrals

Talklines/Warmlines
Serving Bruce and Grey Counties

• ALL0933 Krasman Centre, Alliston, Drop in Centre (serving Simcoe South)
• MET2344 Good2Talk
• MET3641 Lesbian Gay Bi Trans YouthLine
• MID0138 Hope+Me - Mood Disorders Association of Ontario
• CWD6468 The Mood Disorders Association of Ontario, Telephone Support Line
• BAR2680 First Nations and Inuit Hope for Wellness Help Line
• IMP0092 Trans Lifeline

General Counselling Services
Serving Bruce and Grey Counties

• MET2199 Wellness Together Canada, COVID-19 Mental Health Supports
• IMP0116 Canada. National Defence, Canadian Forces Member Assistance Program
• MET1823 Kids Help Phone, Administrative Office, Crisis Text Line Canada Toronto

Chesley

• GBA3496 Brockton and Area Family Health Team (serving Chesley Arran-Elderslie)

Collingwood (Simcoe County)

• CWD0123 Salvation Army, Community and Family Services (serving Blue Mountains)
• CWD6618 Georgian Bay Family Health Team (serving Blue Mountains)

Durham

• GBA3497 Brockton and Area Family Health Team (serving West Grey)

Hanover

• GBA2955 South West Home and Community Care Support Services (serving Bruce County ; Grey County)
• GBA0944 Central Grey Bruce Community Mental Health Team (serving Bruce County ; Grey County)

Markdale

• CWD1164 South Grey Community Mental Health Team (serving Blue Mountains ; Chatsworth ; Grey Highlands ; Southgate ; West Grey)

Mildmay

• BRU0097 Brockton and Area Family Health Team (serving South Bruce)

Owen Sound

• GRE0047 Métis Nation of Ontario, Owen Sound, Healing & Wellness Branch (serving Bruce County ; Grey County)
• GBA1601 M'Wikwedong Indigenous Friendship Centre (serving Bruce County ; Grey County)
• GBA1762 Closing the Gap Healthcare (serving Bruce County ; Grey County)
• GBA2442 South West Home and Community Care Support Services (serving Bruce County ; Grey County)
• GRE0404 Owen Sound Family Health Team, Mental Health Counselling Services
• GBA0943 North Grey Community Mental Health Team (serving Bruce County ; Grey County)
• GRE0267 Southwest Ontario Aboriginal Health Access Centre (serving First Nation communities in the surrounding area, both on and off reserve and from the community of Owen Sound).

Paisley

• BRU0098 Brockton and Area Family Health Team (serving Arran-Elderslie)

Saugeen First Nation

• GBA0112 Saugeen First Nation, Building Healthy Communities (serving Bruce County)

Southampton

• GBA0941 Bruce Shoreline Community Mental Health Team (serving Bruce County - Bruce Shoreline area)

Stratford (Perth County)

• PER0027 Family Services Perth-Huron (serving Bruce County)

Walkerton

• GBA2805 Brockton and Area Family Health Team (serving Chesley ; Durham; Mildmay ; Paisley ; Walkerton)

Wiarton

• GBA0107 North Bruce Community Mental Health Team (serving Northern Bruce Peninsula ; South Bruce Peninsula)

Wingham (Huron County)

• GBA2364 Salvation Army, Community Family Services and Food Bank (serving Huron-Kinloss; South Bruce)

Community Mental Health Agencies
Chippewas of Nawash Unceded First Nation

• BRU0314 Chippewas of Nawash Unceded First Nation, Youth Mental Health Program (serving Chippewas of Nawash Unceded First Nation ; South Bruce Peninsula)

Collingwood (Simcoe County)

• CWD6618 Georgian Bay Family Health Team (seriving Blue Mountains)
• CWD1632 Collingwood General and Marine Hospital, Outpatient Mental Health Services (seriving Blue Mountains)

Hanover

• GBA0944 Central Grey Bruce Community Mental Health Team (serving Bruce County ; Grey County)

Kincardine

• GBA1547 Canadian Mental Health Association Grey Bruce (serving Bruce County ; Grey County)

Markdale

• GBA1548 Canadian Mental Health Association (serving Bruce County ; Grey County)
• CWD1164 South Grey Community Mental Health Team (serving Blue Mountains ; Chatsworth ; Grey Highlands ; Southgate ; West Grey)

Owen Sound

• CWD2080 Grey Bruce Health Services, Mental Health Services Department (serving Bruce County ; Grey County)
• GBA0943 North Grey Community Mental Health Team (serving Bruce County ; Grey County)
• GBA1974 Canadian Mental Health Association Grey Bruce (serving Bruce County ; Grey County)
• CWD2607 Keystone Child, Youth and Family Services (serving Bruce County ; Grey County)
• GRE0267 Southwest Ontario Aboriginal Health Access Centre (serving First Nation communities in the surrounding area, both on and off reserve and from the community of Owen Sound)

Southampton

• GBA0941 Bruce Shoreline Community Mental Health Team (serving Bruce County - Bruce Shoreline area)

Wiarton

• GBA0107 North Bruce Community Mental Health Team (serving Northern Bruce Peninsula ; South Bruce Peninsula)

Confidential text and online chat tool to connect women who are victims and survivors of domestic violence and abuse to trained counsellors, advice, referrals and support

COVID19 All FSYR offices closed, no walk-in service until further notice; telephone, email and/or video counselling available; call, email or visit website for updates and information

Counselling and community support programs and services for children, youth, adults, couples and families, including support with parenting, relationships, coming out, anxiety, depression, trauma, abuse, family stress and separation and divorce

Counselling
For individuals, couples and families, in a variety of formats including language-specific, telephone, face-to-face and single session consultation; for details visit website

Virtual walk-in counselling for youth, adults, couples and families operates on first come, first served basis, accessed once per month

• virtual appointments 15-90 minutes depending on individual needs
• call 905-895-2371 Mon, Tue-Thu 10 am-5 pm (excludes holidays)to book appointment
• not a crisis service

Triple P Parenting
Resources and support for parents managing children with behavioural and emotional issues; individual or group sessions available for parents of kids birth-12 years, parents of teens 13-17 years and parents of children with developmental/behavioural issues; visit www.triplep.net

Group Services
Range of psychoeducational and therapeutic group programs for children, youth and adults on topics including developing social skills, managing anger and anxiety, practicing mindfulness, parenting and LGBTQ+ issues; language-specific groups offered in the community; check group calendar for details

Outreach and Presentations
Community-based mental health supports ensure inclusive and accessible services; includes language-specific counselling, group services, parenting workshops and presentations at several locations in the community

Families and Schools Together (FAST)
Eight-week prevention program for parents and children helps with future social integration and participation, academic achievement and healthy lifestyle decisions; FASTWORKS 2-year, bi-monthly, parent-led follow-up program accessed through school

2SLGBTTQ+ Services
Host and lead agency for York Rainbow Network and York Rainbow Information, Referral and Support Line, 1-888-York-LGBT (1-888-967-5542)

• safe access to individual, couple and family counselling, group services and community outreach support
• counsellors attend sensitivity and awareness training, with experience in areas such as coming out, sexual orientation, gender identity, life transitions, relationships, discrimination, parenting
• community consultation and training services
• for information contact Barb Urman 1-866-415-9723, 905-415-9719, burman@fsyr.ca

Emergency shelter for abused women and children in crisis situations and fleeing abuse. Offers:

• 24-hour crisis line providing counselling and information
• Outreach/Legal Advocacy Program (ext. 223)
• Transitional Housing & Support Program (ext. 224)
• Crisis counselling
• Support groups
• Public education presentations are available (ext. 224)
• Information and referral to other services

Telephone and chat, crisis and non-crisis peer support from recovery perspective, provided by individuals with lived experience of mental health and/or addiction challenges, and/or trauma

Warm Line cannot be reached from blocked/unknown numbers

COVID19 Virtual support available, visit www.gatoronto.ca/phone-meetings for hours and access codes

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Regular group meetings for men and women who desire to stop gambling

Gam-Anon
Mutual aid and support for spouse, family or close friends of compulsive gamblers, online meeting schedule available for locations in Ontario

COVID-19 -- maintain all essential services including supportive housing, assisted living, home care

• transportation for essential visits
• providing hot meals, frozen meals and food hampers to seniors and people needing isolation
• Transitional Care Centre -- regular service, visits (in person for family and caregiver with appointment)
• also available via phone/virtually telephone reassurance, supportive counselling and service coordination
• Family Health Organization, GAIN Community Team
• Adult Day Program -- in person and virtual care
• Diabetes Education Program -- assessment, consultation, group education
• Wellness and Community Development Program -- in person and virtual platform
• Vocational Training Centre -- in person and virtual platform

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Adult Day Program -- Monday-Friday 9:30 am-3 pm, weekday and weekend extended hours

• for persons 55 years and older with special needs such as physical frailty or mild memory impairment, in need of supervised, structured setting
• social and recreation activities, lunch, snack
• personal care and health related services -- exercise, foot care, physiotherapy, massage therapy
• transportation available
• fee

Overnight Stay Program -- respite care (caregiver relief) program for persons with cognitive impairment or dementia and seniors in need of services, stays up to three months, meals, snacks, showering services *

• laundry -- fee
• personal care and health related services provided by personal support workers including medication reminders, personal hygiene, feeding

Chinese Bereavement Services -- culturally specific bereavement services, individual support and self help group

• public education, seminars, workshops
• information and referral

Chronic Disease Self Management Program -- 6 week workshop for adults with chronic medical conditions such as heart disease, arthritis, diabetes, asthma, bronchitis

• individual counselling with nurse, dietitian and social worker
• health and education workshops, seminars, caregiver education and support
• information and referral
• workshop licensed by Stanford University

Community Outreach -- outreach programs for those living in seniors apartments and suburban areas, retirement groups, seniors self help groups

• community, wellness and health education
• caregiver support, volunteer development

Community support services -- escort to medical appointments, telephone security checks, friendly visiting, hospice visiting, grocery shopping, client intervention and assistance -- free

• congregate dining -- fee, subsidies available
• transportation -- fee
• referrals, follow up

Elder Abuse Prevention Program -- Chinese Elder Abuse Helpline 416-502-2321, elder abuse education, supportive counselling

Home care services -- home help, homemaking, respite care, palliative care -- fee

Personal Care Program -- for seniors living in the community requiring higher level of care

• care coordination
• scheduled and unscheduled personal support workers' visit, security check

Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home, health maintenance, nutritional counselling

Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older, drop-in centre, friendship groups, interest classes, outings

COVID-19 Response
Beginning July 4, 2022, in-person and virtual/phone counselling will be offered to current clients. Groups and workshops will work within the hybrid model and be available in-person and virtually, based on registration. Drop-In groups will be virtual in July and begin in-person in August.

Beginning September 6, 2022, 100% of counselling sessions to be actively offered in-person. Virtual/phone appointments still accepted based on client's needs. Groups and workshops will continue with a hybrid model, based on registration. Drop-In group will continue to be 100% in-person.

People visiting the space are currently required to wear a mask, and if not, to maintain social distancing. All staff are required to wear a mask when they are in common areas. All women entering the space will be asked to complete COVID-19 screening questions. Visitors to the space who are displaying two of any of the prominent COVID-19 symptoms will not be permitted.

Regular Service
Provides free and confidential services for women 16 years of age and older, throughout Simcoe County, who have experienced sexual violence at any time in their lives.

Services include:

• a 24 hour telephone crisis line
• individual counselling and support groups
• court and hospital accompaniment
• legal support, advocacy, information, and referrals
• public education to end violence against women in our community

Partner Abuse Program

• Information, support, and individual and group counselling for women who have experienced abuse in a partner relationship
• program helps women plan for safety, decrease isolation and increase self-confidence and assertiveness
• program is offered in various locations throughout Simcoe County, call for information

Presentations are done in person or virtually on consent, healthy relationships, digital abuse, gender, and self-esteem, and
'rape culture'.

In this listing, you will find information about Safety Resources, Crisis/Distress Lines, support for Older Adults, Online Community Groups to help you through this pandemic.

Safety
In an emergency call 9-1-1 for police, fire and ambulance

Women and Children's Shelter of Barrie

• call Crisis Line at 705-728-2544 or 1-800-461-1716 for immediate help
• call Outreach Services at 705-721-9977 for phone support
• 24 hour crisis line and shelter for abused women and their dependent children, emergency transportation to shelter available
• see website for more resources

Athena's Sexual Assault Counselling & Advocacy Centre

• 24 hour crisis line 705-737-2008 or 1-800-987-0799
• free and confidential individual counselling for women 16 yrs and up who have experienced sexual violence at any time

Sexual Assault Treatment Centre, Orillia Soldiers' Memorial Hospital

• provides emergency medical care and treatment options to victims of sexual and domestic assault
• police involvement is not required to access the service
• see website for more resources

Assaulted Women's Helpline

• counselors continue to be available 24/7 to support women and seniors experiencing abuse
• Assaulted Women's Helpline 1-866-863-0511
• Senior Safety Line 1-866-299-1011
• see website for more resources

Simcoe Muskoka Family Connexions

• access child protection services 24 hours a day, 7 days a week at 705-726-6587 or 1-800-461-4236
• see website for more resources

Canadian Centre for Child Protection

• Charity dedicated to personal safety of all children with goal to reduce the sexual abuse and exploitation of children and prevent child victimization
• see website for COVID-19 Resources

Older Adults
Seniors Centre without Walls

• free interactive telephone-based program that connects seniors and enables them to be social, informed and connected during difficult times, program run by City of Barrie 55+ Centre staff and volunteers
• enjoy a variety of topics each week ranging from informal coffee chats and fun brain stimulating games to health and wellness seminars and educational talks
• see website for more information

Telecare Distress Line of Greater Simcoe, Reassurance Call Program

• free regular phone calls Mon-sun 9 am-9 pm available to anyone within the local calling area who experiences loneliness or isolation, is housebound, has reduced mobility and would like to engage in friendly conversation with a trained volunteer
• to register for service in Barrie call 705-726-7922, in Orillia call 705-325-9534

Ontario Caregiver Organization

• 24/7 Helpline for caregiver information, assessment and referral to connect people to community services
• live chat through website, Mon-Fri 7 am-9 pm
• online support groups and tip sheets related to COVID-19
• call Helpline at 1-833-416-2273, for all other details see website

North Simcoe Muskoka Hospice Palliative Care Network

• Regional Bereavement Support Line 705-325-7871
• if you are anticipating the loss of a loved one or have recently lost a loved one, this support line can connect with you with resources to help you through your grief journey
• line is monitored from 8am to 8pm daily, all calls received after hours will be returned on the next day in order they were left - * please note that this is not a COVID-19 information resource
• see website for more information

Resources for Supporting Kids

• a kids book about COVID-19
• Cora and the Corona

Barrie Transit

• paid transit resumed Aug 2, 2020
• regular buses run hourly Mon-Sat from approximately 5:30 am-12:30 am and Sun from approximately 9 am-11 pm
• for routes see Schedules and Maps or call 705-726-4242
• for people with functional mobility problems who are unable to access regular public transit call Specialized Transit 705-792-5033, press 1 for more information
• For assistance with Food, including grocery or meal delivery, see Grocery and Food Delivery Options

Facebook Groups

• Barrie Families Unite Facebook Group, started in March 14, 2020 - A space created to facilitate HELP within our community. Posts of NEEDED help; due to self quarantines, school closures or other trickle down effects that have resulted from the current COVID-19 pandemic

• Hometown Masks for Hometown Heroes, Barrie Simcoe North Facebook Group, started Apr 4, 2020 - This group has been created as the result of an urgent need for masks and caps for healthcare workers as well as immune-compromised folks in the Barrie, Orillia, Midland, Elmvale, Wasaga Beach and Collingwood areas.

Francophone prevention centre for violence against women and sexual assault

• free and confidential services offered include counseling, transitional support, housing support, family court support, advocacy, representation and accompaniment (when possible)
• offer information and referrals to community services and provide resources for support (books, CD-DVD's, etc)
• services offered are available by phone, or by email, in-person services are available by appointment only

Family Court Support Worker Program
Information on the family court process

• assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid)
• referral to specialized services and supports in the community
• safety planning
• court accompaniment to proceedings when appropriate

COVID-19 Response

• For women in need of support call Crisis Line at 705-728-2544 or 1-800-461-1716
• For Outreach Services, call Crisis Line 705-728-2544 for support by phone, no in-person appointments

Regular Service
Emergency residence with 27 beds for women and their children who are experiencing abuse in their significant relationships, residential services include:

• Safe, temporary accommodation
• Crisis telephone and on site counselling
• Children's services for residents
• Legal and court support
• Information and referral
• Education, advocacy and assistance with social services including Ontario Works, Ontario Disability Program and Social Housing
• Emergency transportation if required
• Emergency Residential support for women experiencing human trafficking

Outreach services include legal advocacy and court support, individual counselling, groups, information and referral, education, advocacy,assistance with social services and community services including Barrie Food Bank

Donations of food, new household items and clothing accepted by appointment, call for information at 705-728-6300

Family Court Support Worker Program

• Information on the family court process
• Assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid)
• Referral to specialized services and supports in the community
• Safety planning
• Court accompaniment to proceedings when appropriate

Have created a Violence Prevention video series, designed for youth, but accessible to all on a variety of topics related to healthy relationships. Visit: www.barrieshelter.com/resources/ to view the five videos. Check back as additional videos will be added soon.

Winter Sponsorship Program

• Matches families staying at the shelter and those families that access outreach services with individuals or businesses, who would like to adopt a family in need and provide a Christmas of gifts, gift cards and food gift certificate/food items
• To sponsor a family, contact the Shelter at 705-728-6300

Supports for children, youth, and families:

• when a mental health crisis is identified and requires immediate support
• when risk taking behaviour is identified and immediate support is required to safety plan (self-harm, suicide, aggression)
• who need assistance with school issues or refusal to attend, addictions concerns, conflict, emotional dysregulation
• when service navigation and linkage is needed
• when immediate situational support is required
• whenever a child or youth requires support or you're unsure how to help

Crisis workers will:

• follow up within one hour of initial referral or next day in cases of afterhours referrals
• conduct risk assessment and formulate safety plans during initial phone contact
• support determination of continued level of risk for the child or youth, assist with coping plans and connection to appropriate resources
• provide up to 6 sessions of brief therapy (based in Cognitive Behavioural Therapy) as deemed appropriate by the Crisis Worker
• provide parents with positive parenting support (Triple P)
• provide information about children's mental health services, service navigation and linkages as required

Mental Health Crisis Line operates out of Canadian Mental Health Association, Simcoe County Branch and provides telephone crisis intervention 24 hours a day. Crisis Line provides the link to the Youth Crisis Response Worker.

Crisis telephone line providing single-point access to crisis services for individuals in Simcoe County and surrounding areas

• Crisis line is available 24 hrs a day for individuals to speak with staff who are professionally trained in mental health and addictions
• Crisis workers provide:
  • suicide intervention
  • risk assessment
  • information and referrals
  • assistance in resolving crises and securing appropriate crisis intervention resource information
  • pre-crisis support and coping strategies to those who have experienced significant mental health concerns and/or psychosocial stressors and will secure appropriate level of Crisis intervention ongoing

For immediate mental health assistance, call:

• Mental Health Crisis Line (Mon-Sun 24 hours): 705-728-5044 or 1-888-893-8333; if your call to the crisis line is answered by an automated service leave a message and a crisis counsellor will return your call promptly
• Telecare: 705-726-7922
• Kids Help Phone: 1-800-668-6868 or text CONNECT to 686868 to chat

Emergency shelters and crisis line, call 1-800-263-3247

Emergency shelter, crisis intervention, outreach, counselling and support services

Emergency Shelters
2 shelters, 24 hour crisis line and crisis intervention

Community supports
Non-shelter resident services include counselling and group supports for women and children, parenting programs, legal support program, and transitional housing support, public education and prevention programs, and volunteer opportunities

COVID-19 -- no walk in service -- counselling available by telephone, call, email or visit website for details

Short term, crisis and transitional supports and service planning

• specialized assessments, consultation and/or treatment including short term case management, residential program, day program, and hospital support
• residential safe beds in high support settings, maximum 30 day stay
• centralized telephone access for immediate consultation with network staff
• on-site consultation and support from in-home, day program, and residential service network staff
• time limited staffing support in social service settings

Collaboration of 35 partner agencies

COVID-19 -- maintain all essential services including supportive housing, assisted living, home care, transportation for essential visits, providing hot meals, frozen meals and food hampers to seniors and people needing isolation

• Transitional Care Centre -- regular service, visits (in person for family and caregiver with appointment)
• also available via phone/virtually telephone reassurance, supportive counselling and service coordination
• Family Health Organization, GAIN Community Team
• Adult Day Program -- in person and virtual care
• Diabetes Education Program -- assessment, consultation, group education
• Wellness and Community Development Program -- in person and virtual platform
• Vocational Training Centre -- in person and virtual platform

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Adult Day Program -- Monday-Friday 9:30 am-3:30 pm, weekday extended hours, Saturday 10 am-3 pm, available in Scarborough and Richmond Hill

• for persons 55 years and older with special needs, such as physical frailty or mild memory impairment, in need of supervised, structured setting
• social and recreation activities, lunch, snack
• personal care and health related services -- exercise, foot care, physiotherapy, occupational therapy, massage therapy
• transportation available

Chinese Bereavement Services -- culturally specific bereavement services, individual support and self help group

• public education, seminars, workshops, information and referral

Chronic Disease Self Management Program -- 6 week workshop for adults with chronic medical conditions such as heart disease, arthritis, diabetes, asthma, bronchitis

• individual counselling with nurse, dietitian and social worker
• health and education workshops, seminars
• caregiver education and support
• information and referral
• workshop licensed by Self-Management Resource Centre

Community Outreach -- outreach programs for those living in seniors apartments and suburban areas, retirement groups,seniors self help groups

• community, wellness and health education
• caregiver support, volunteer development

Community support services -- escort to medical appointments, telephone security checks, friendly visiting, hospice visiting, grocery shopping, client intervention and assistance -- free

• congregate dining -- fee, subsidies available
• transportation -- fee
• referrals, follow up

Elder Abuse Prevention Program -- Chinese Elder Abuse Helpline 416-502-2321, elder abuse education, supportive counselling

Geriatric Assessment & Intervention Network (GAIN) Community Team -- wrap around supported care and services with individualized comprehensive geriatric assessment

• intensive case management, personalized care plan
• service navigation

Home care services -- home help, homemaking, respite care, palliative care -- fee

Personal Care Program -- for seniors living in the community requiring higher level of care, care coordination, scheduled and unscheduled personal support workers' visit, security check

Transitional Care Respite Stay Program -- short stay transitional care for individuals recuperating from illness/hospitalization and respite (caregiver relief) -- fee

Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home

• health maintenance, nutritional counselling

Supportive housing services -- for seniors requiring higher level of care, 24 hour on site services at Alexandra Park Apartments and Tam O'Shanter Towers, emergency response services

Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older, drop-in centre, friendship groups, interest classes, outings

Toronto military family resources centre, including information and referral, community integration, counselling and crisis support, stress management and deployment support, self help groups, and personal development such as second language training and employment assistance

• child, youth and parenting support programs
• licensed child care and preschool program for children birth-5 years
• volunteer services
• workshops

Mental health, psychological and spiritual wellness centre with traditional Muslim spiritual and faith-based approaches * individual, couple, youth, family and group counselling * in-person and web-based therapy * crisis helpline * support groups and psycho-educational presentations, seminars and workshops * internship placement opportunities for social work and counselling students

Created by youth, 100% volunteer based, dedicated to providing resources and support for all Canadians affected by bullying. Provides a 24/7 toll free telephone support service. Offers information, help and support to victims, perpetrators, bystanders, parents, school staff and the community.

Presentations on Bullying, mostly virtual.

Registered Charitable, Non-profit organization dedicated to raising awareness about the abuse and neglect of older adults, under the Ontario Strategy to Combat Elder Abuse

Seniors Safety Line - Free confidential 365/24/7 support line for seniors experiencing or at-risk of abuse including physical, mental, sexual, neglect, and financial * partnered with Assaulted Women's Helpline (AWHL)

Health education and promotion, mental health treatment and counselling, violence prevention, outreach and awareness

• diabetes, hypertension, heart disease prevention programs
• court mandated treatment including individual and group counselling for impaired driving, violence, anger management
• HIV/AIDS support and counselling, and sexual health promotion
• LGBTQ health and welfare programs
• education, recreation and support programs for seniors
• education and life skills programs for women and youth
• counselling, support and housing help for individuals who are homeless

SACHSS Distress Helpline, 437-254-2794, 647-523-6380, 416-863-0511
Telephone support for emotional or mental health issues, including depression

Mental Health and Addiction Programs
Family program includes individual, group and family counselling, stress management, addiction management

• support for families affected by a loved one's substance use and mental health issues
• prevention supports

Partner Assault Response (PAR)
12 week group education and counselling program on domestic violence and non-abusive ways of resolving conflict; supports for victims/partners of offenders, including safety planning, referrals to community resources, and information on offender's progress