Searching for In-person Crisis Services

COVID19 - Closed for public access until further notice.

Provides outreach/crisis services related to homelessness, including service navigation and short-term intensive case management

COVID19 Telephone assistance available, no in-person meetings, contact for information

----------

On-site early intervention and crisis intervention including needs assessment, safety planning, referrals to community services, enhanced support for vulnerable victims, assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+)
Assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses

• additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
• no direct reimbursement to victims for above supports
• financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims

COVID19 Telephone, virtual and select in-person support available; call, email or visit website for update

----------

Assessment and treatment services, and individual, family and group counselling in settings that meet client needs, such as Kinark CFS offices, client home, community agencies, schools, and child and youth residential care

• intensive treatment
• group programs
• day treatment
• live-in treatment
• crisis services in collaboration with local community agencies
• supervised access
• consultation and assessments
• multidisciplinary team from fields of social work, child and youth work, psychiatry, psychology, nursing and education

Visit website for online list of Triple P (Positive Parenting Program) service providers in Ontario; contact Julie K London, Program Coordinator, 905-713-0700, julie.london@kinark.on.ca

Short term support serving people wherever they live

• planning support for client and caregiver to manage behaviours
• referrals to appropriate services
• lead agency in partnership with MacKenzie Health Care

COVID19

• services continue to be provided, but COVID screening is in place
• Bed Program is accepting clients from the community, including individual and community referrals
• Virtual Mobile Crisis Program available in partnership with York Region Kinark for children and adolescents

Through 310-COPE and 24/7 crisis support, people in mental health crisis are connected to services and support to achieve their goals and live meaningful lives

Confidential crisis telephone, text and live chat response service

• individuals are connected with a crisis response professional, 24 hours
• crisis worker will provide an immediate response to feelings of distress, loneliness, anxiety or fear, thoughts of suicide
• mental health information and referral
• supports older adults, their families and their caregivers who live and cope with dementia, mental health issues and other neurological conditions at home, in long term care facilities or elsewhere
• text and chat available 24 hours

Short-Term Crisis Bed Program -- intake through crisis response

Mobile Crisis Response Teams -- for situations assessed to require a more direct, face to face response, a Mobile Crisis Response Team is able to respond to provide on-site supports

• available 12 hours a day, 7 days per week serving York Region in partnership with York Regional Police
• available 12 hours a day, 5 days per week serving South Simcoe in partnership with South Simcoe Police and Simcoe County CMHA
• available 10 hours a day, 7 days per week serving South Simcoe in partnership with Nottawasaga OPP

Child and Adolescent Crisis Response --

• in partnership with Kinark Child and Youth Services; virtual mobile crisis response to provide assessment, stabilization and connection to services;
• After Hours Child & Youth Mental Health Crisis Response, call 310-COPE Crisis Line: Monday-Friday, 5 pm-9 am; Saturday-Sunday 24 hours;
• serves Durham Region, Haliburton, City of Kawartha Lakes and Peterborough
• After Hours Partnership - Kinark Child and Family Services (Durham); Point in Time (Haliburton County); Peterborough Youth Services (Peterborough); Chimo Family and Youth Services (City of Kawartha Lakes)

COVID19 Emergency shelter and crisis line open, call 1-800-661-8294

Emergency shelter and 24 hour crisis line and crisis intervention, including support, counselling, advocacy, information and referral, legal information and court support, women's groups including transition support program, and Let's Talk children's groups; also second stage housing and outreach programs

• capacity 30
• multicultural focus
• public education

Secure locations in Jackson's Point and Richmond Hill, call for information; also Keswick Outreach 905-476-8992, Markham Outreach 905-479-4551

General Crisis Intervention Hotlines
Serving Bruce and Grey Counties

• GBA1975 Mental Health Crisis Line of Grey and Bruce
• BAR2680 First Nations and Inuit Hope for Wellness Help Line
• MET1305 Kids Help Phone
• MET1823 Kids Help Phone, Crisis Text Line
• MET1443 Canada Suicide Prevention Service

Domestic Violence/Sexual Assault Hotlines & Sexual Assault and Spouse/Intimate Partner Abuse Counselling
Serving Bruce and Grey Counties

• MET0056 Assaulted Women's Helpline
• MET4619 Fem'aide : Francophone helpline for women affected by violence
• MET1911 Ministry of the Attorney General, Support Services for Male Survivors of Sexual Abuse Program

Collingwood (Simcoe County)

• CWD0077 My Friend's House (serving Blue Mountains ; Meaford)

Owen Sound

• CWD0140 The Women's Centre Grey Bruce (serving Bruce County ; Grey County)
• GBA1566 Grey Bruce Health Services, Sexual Assault and Partner Abuse Care Centre (serving Bruce County ; Grey County)
• BRU0309 Women's House Serving Bruce and Grey, Sexual Assault Crisis and Support Line (serving Bruce County ; Grey County)

Kincardine

• GBA1604 Women's House Serving Bruce and Grey (serving Bruce County ; Grey County)

Stratford (Perth County)

• PER0027 Family Services Perth-Huron, (serving Bruce County)

In Person Crisis Intervention
Serving Bruce and Grey Counties

• MET4619 Fem'aide : Francophone helpline for women affected by violence
• IMP0032 Métis Nation of Ontario
  

Collingwood (Simcoe County)

• CWD1070 Mental Health Response Unit (serving Blue Mountains)

Owen Sound

• GBA1566 Grey Bruce Health Services, Sexual Assault and Partner Abuse Care Centre (serving Bruce County ; Grey County)
• CWD2080 Grey Bruce Health Services, Mental Health Services Department (serving Bruce County ; Grey County)

Specialized Information and Referral
Serving Bruce and Grey Counties
Connex Ontario Mental Health Information and Referrals

Talklines/Warmlines
Serving Bruce and Grey Counties

• ALL0933 Krasman Centre, Alliston, Drop in Centre (serving Simcoe South)
• MET2344 Good2Talk
• MET3641 Lesbian Gay Bi Trans YouthLine
• MID0138 Hope+Me - Mood Disorders Association of Ontario
• CWD6468 The Mood Disorders Association of Ontario, Telephone Support Line
• BAR2680 First Nations and Inuit Hope for Wellness Help Line
• IMP0092 Trans Lifeline

General Counselling Services
Serving Bruce and Grey Counties

• MET2199 Wellness Together Canada, COVID-19 Mental Health Supports
• IMP0116 Canada. National Defence, Canadian Forces Member Assistance Program
• MET1823 Kids Help Phone, Administrative Office, Crisis Text Line Canada Toronto

Chesley

• GBA3496 Brockton and Area Family Health Team (serving Chesley Arran-Elderslie)

Collingwood (Simcoe County)

• CWD0123 Salvation Army, Community and Family Services (serving Blue Mountains)
• CWD6618 Georgian Bay Family Health Team (serving Blue Mountains)

Durham

• GBA3497 Brockton and Area Family Health Team (serving West Grey)

Hanover

• GBA2955 South West Home and Community Care Support Services (serving Bruce County ; Grey County)
• GBA0944 Central Grey Bruce Community Mental Health Team (serving Bruce County ; Grey County)

Markdale

• CWD1164 South Grey Community Mental Health Team (serving Blue Mountains ; Chatsworth ; Grey Highlands ; Southgate ; West Grey)

Mildmay

• BRU0097 Brockton and Area Family Health Team (serving South Bruce)

Owen Sound

• GRE0047 Métis Nation of Ontario, Owen Sound, Healing & Wellness Branch (serving Bruce County ; Grey County)
• GBA1601 M'Wikwedong Indigenous Friendship Centre (serving Bruce County ; Grey County)
• GBA1762 Closing the Gap Healthcare (serving Bruce County ; Grey County)
• GBA2442 South West Home and Community Care Support Services (serving Bruce County ; Grey County)
• GRE0404 Owen Sound Family Health Team, Mental Health Counselling Services
• GBA0943 North Grey Community Mental Health Team (serving Bruce County ; Grey County)
• GRE0267 Southwest Ontario Aboriginal Health Access Centre (serving First Nation communities in the surrounding area, both on and off reserve and from the community of Owen Sound).

Paisley

• BRU0098 Brockton and Area Family Health Team (serving Arran-Elderslie)

Saugeen First Nation

• GBA0112 Saugeen First Nation, Building Healthy Communities (serving Bruce County)

Southampton

• GBA0941 Bruce Shoreline Community Mental Health Team (serving Bruce County - Bruce Shoreline area)

Stratford (Perth County)

• PER0027 Family Services Perth-Huron (serving Bruce County)

Walkerton

• GBA2805 Brockton and Area Family Health Team (serving Chesley ; Durham; Mildmay ; Paisley ; Walkerton)

Wiarton

• GBA0107 North Bruce Community Mental Health Team (serving Northern Bruce Peninsula ; South Bruce Peninsula)

Wingham (Huron County)

• GBA2364 Salvation Army, Community Family Services and Food Bank (serving Huron-Kinloss; South Bruce)

Community Mental Health Agencies
Chippewas of Nawash Unceded First Nation

• BRU0314 Chippewas of Nawash Unceded First Nation, Youth Mental Health Program (serving Chippewas of Nawash Unceded First Nation ; South Bruce Peninsula)

Collingwood (Simcoe County)

• CWD6618 Georgian Bay Family Health Team (seriving Blue Mountains)
• CWD1632 Collingwood General and Marine Hospital, Outpatient Mental Health Services (seriving Blue Mountains)

Hanover

• GBA0944 Central Grey Bruce Community Mental Health Team (serving Bruce County ; Grey County)

Kincardine

• GBA1547 Canadian Mental Health Association Grey Bruce (serving Bruce County ; Grey County)

Markdale

• GBA1548 Canadian Mental Health Association (serving Bruce County ; Grey County)
• CWD1164 South Grey Community Mental Health Team (serving Blue Mountains ; Chatsworth ; Grey Highlands ; Southgate ; West Grey)

Owen Sound

• CWD2080 Grey Bruce Health Services, Mental Health Services Department (serving Bruce County ; Grey County)
• GBA0943 North Grey Community Mental Health Team (serving Bruce County ; Grey County)
• GBA1974 Canadian Mental Health Association Grey Bruce (serving Bruce County ; Grey County)
• CWD2607 Keystone Child, Youth and Family Services (serving Bruce County ; Grey County)
• GRE0267 Southwest Ontario Aboriginal Health Access Centre (serving First Nation communities in the surrounding area, both on and off reserve and from the community of Owen Sound)

Southampton

• GBA0941 Bruce Shoreline Community Mental Health Team (serving Bruce County - Bruce Shoreline area)

Wiarton

• GBA0107 North Bruce Community Mental Health Team (serving Northern Bruce Peninsula ; South Bruce Peninsula)

COVID19 -In person appointments are available when urgent, mostly virtual appointments. A crisis worker will still be available Mon - Sun at the regular hours. A crisis worker is on-call on Statutory holidays. The telephone crisis line is fully operational.
Offering:

• Individual Counselling
• Skills Based/Psychotherapy Groups
• Psychiatric Consultation Services (physician referral required)
• Walk-in and Phone Crisis Clients - same or next business day
• Quick Response: Collaboration with Stevenson Memorial Hospital to provide immediate assessment and management of the clients presenting at the emergency room in crisis

COVID-19 Response
In-person services have resumed, but remote services are still available on request

Regular Service
On-site early intervention and crisis intervention

• needs assessment
• safety planning
• referrals to community services
• enhanced support for vulnerable victims
• assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+)
Assistance with emergency expenses related to the incident, including:

• home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
• additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
• no direct reimbursement to victims for support listed above
• financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims

Mobile Crisis Team meets with individuals in the community to provide comprehensive crisis intervention, support, risk and suicide assessment, service navigation, coping strategies and tools, safety planning and referrals to other CMHA programs or other community resources

• Mobile Services are held in the community within the city of Barrie at agreed upon locations and times
• Mobile support may be deemed appropriate as assessed by the Crisis Worker or at the request of the caller
• a telephone assessment is completed with the individual prior to arranging of the Mobile Support
• any bed admissions to CARAH require assessment by a Crisis Worker in the community, to determine eligibility
• Crisis Workers regularly work collaboratively with local and surrounding Police Services, to support crisis situations in the community
• police are able to access CARAH beds and crisis support directly, for more immediate cases, 24 hours a day
• in some circumstances mobile assessment may require a Crisis staff to recommend and advocate for hospital admission, based on assessed level of risk of harm to self or others, or physical health concerns that may or may not be related to substance use

For immediate mental health assistance call:

• Mental Health Crisis Line (Mon-Sun 24 hours): 705-728-5044 or 1-888-893-8333; if your call to the crisis line is answered by an automated service leave a message and a crisis counsellor will return your call promptly
• Telecare: 705-726-7922
• Kids Help Phone: 1-800-668-6868 or text CONNECT to 686868 to chat

Teams respond to police calls for service and follow-up with people experiencing mental health and addictions crises in the community

• Team consists of a Crisis worker and a police officer
• for more information about COAST or to inquire about access, please contact Crisis Line at 705-728-5044 to discuss possible referral

For immediate mental health assistance, call:

• Mental Health Crisis Line (Mon-Sun 24 hours): 705-728-5044 or 1-888-893-8333; if your call to the crisis line is answered by an automated service, leave a message and a crisis counsellor will return your call promptly
• Telecare: 705-726-7922
• Kids Help Phone: 1-800-668-6868 or text CONNECT to 686868 to chat

Supports for children, youth, and families:

• when a mental health crisis is identified and requires immediate support
• when risk taking behaviour is identified and immediate support is required to safety plan (self-harm, suicide, aggression)
• who need assistance with school issues or refusal to attend, addictions concerns, conflict, emotional dysregulation
• when service navigation and linkage is needed
• when immediate situational support is required
• whenever a child or youth requires support or you're unsure how to help

Crisis workers will:

• follow up within one hour of initial referral or next day in cases of afterhours referrals
• conduct risk assessment and formulate safety plans during initial phone contact
• support determination of continued level of risk for the child or youth, assist with coping plans and connection to appropriate resources
• provide up to 6 sessions of brief therapy (based in Cognitive Behavioural Therapy) as deemed appropriate by the Crisis Worker
• provide parents with positive parenting support (Triple P)
• provide information about children's mental health services, service navigation and linkages as required

Mental Health Crisis Line operates out of Canadian Mental Health Association, Simcoe County Branch and provides telephone crisis intervention 24 hours a day. Crisis Line provides the link to the Youth Crisis Response Worker.

Emergency shelters and crisis line, call 1-800-263-3247

Emergency shelter, crisis intervention, outreach, counselling and support services

Emergency Shelters
2 shelters, 24 hour crisis line and crisis intervention

Community supports
Non-shelter resident services include counselling and group supports for women and children, parenting programs, legal support program, and transitional housing support, public education and prevention programs, and volunteer opportunities

COVID-19 Response

• Center is currently open by appointment only
• safety restrictions are in place, view details on BNFC Facebook videos
• some programs and workshops are still available online and can be accessed at BNFC Facebook page
• for more information or support call 705-721-7689 or email info@bnfc.ca or executivedirector@bnfc.ca

Regular Service
Provides services in an attempt to end family violence, including:

• crisis intervention
• peer counselling
• advocacy
• referrals to shelters, drug and alcohol treatment centers, therapeutic counselling services, trauma recovery programs and food banks

COVID19 Telephone, virtual and select in-person support available; call, email or visit website for update

---------

Assessment and treatment services, and individual, family and group counselling in settings that meet client needs, such as Kinark offices, client home, community agencies, schools, and residential care for children and youth

• intensive treatment
• group programs
• day treatment
• live-in treatment
• crisis services in collaboration with local community agencies
• supervised access
• consultation and assessments
• multidisciplinary team from fields of social work, child and youth work, psychiatry, psychology, nursing and education

On-site early intervention and crisis intervention including needs assessment, safety planning, referrals to community services, enhanced support for vulnerable victims, assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+)
Assistance with emergency expenses related to the incident, including home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses

• additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
• no direct reimbursement to victims for support listed above
• financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims

This is not a 24-hour crisis service. Persons requesting service will be contacted within two business days of calling

Crisis Response Network Coordination provides support to youth or adults age eighteen or older, with a dual diagnosis of developmental disability and mental health needs or challenging behaviour, experiencing a crisis

• Dual Diagnosis is defined as a co-existing developmental disability and mental health needs and/or challenging behaviours
• Youth age sixteen and older, with a dual diagnosis, who are involved with the justice system may be eligible to receive up to four months of case management support to assist them within the legal services

Crisis Services provide

• prompt assessment, crisis intervention and appropriate referrals to individuals experiencing a psychosocial/psychiatric crises
• short term individual counselling by appointment for those experiencing an emotional crisis related to a recent loss or major disruption in their personal or working lives

If visiting the hospital:

• See Visitor Information
• See Parking and Transportation Information
• See COVID-19 Information

COVID19 -- essential services are being delivered online, via email, or over the phone where possible

• individual counselling by phone, video, or online
• youth, women's groups, and seniors' programs delivered online until further notice
• offices open Tuesday and Friday - call to schedule an appointment

Services include:

• individual and family counselling
• counselling and advocacy for abused women
• crisis intervention
• parenting support
• settlement services-immigration
• assistance with subsidized housing applications and Ontario Works
• information and referral
• programs for youth, young mothers, women, and seniors
• health and safety workshops
• annual Health Fair Event
• student placement and volunteer opportunities

COVID19 - Buildings closed * for urgent help - telephone support only * intake continues * all other non-essential services suspended until further notice * visit website for information on virtual services

----------

Individual, family and group mental health assessment and treatment for children and their families * crisis services * residential treatment * education/day treatment * EarlyON Child and Family Centres for children birth-6 years and their families and caregivers * respite * Triple P Positive Parenting Program

Families First and Behaviour Stabilization and Consultation Team -- delivers intensive short-term services to family within their own home

Therapeutic Family Care -- places children and youth with trained treatment parents and their families * for children and youth requiring greater structure and intensity of services than can be provided in their family home

Offices located in Aurora, Keswick, Markham, and Vaughan

COVID19 -- Call or visit hospital website for updates on entryway restrictions, current visitor policies and appointment cancellations


Multi-site community hospital; part of Oak Valley Health

• acute care medicine
• asthma education centre, diabetes education centre
• diagnostic services
• emergency care
• labour and delivery, pediatrics
• palliative care
• rehabilitation, transitional and complex care
• surgery
• specialty clinics

Mental Health and Addictions

• Rapid Access Addiction Medical (RAAM) Clinic, 289-221-4839 ext 322 - brief support and referral for patients not currently connected to addiction recovery resources
• mental health crisis services accessed through emergency, 24 hours; Urgent Care Clinic can arrange follow-up appointments within 48 hours
• inpatient and outpatient mental health services for adults including day treatment
• outpatient mental health services for children and youth, see separate listing

COVID19

• drop-in and group services have resumed
• appointment preferred
• masking is not mandatory but suggested for all visitors
• people who have symptoms of illness are urged to wear masks or access services online

Family Services

• domestic violence prevention and crisis intervention
• men's mental health program
• parenting groups
• family life education - transitional housing support

Seniors Programs

• application for old age benefits and subsidized housing
• social and recreational activities

Children Programs

• summer, March-break and teacher professional activity day programs

Youth Programs

• children and youth recreation
• leadership training
• newcomer adaptation

COVID19 In-person and virtual services available; phone and virtual counselling to frontline health workers and their families, and others members of the public, in Ontario; also assists permanent residents, convention refugees, student visa and work permit holders with Employment Insurance (EI)and Canada Emergency Resource Benefit (CERB) applications

-----------

Linguistically and culturally sensitive counselling and settlement services for individuals and families

Counselling and Psychotherapy
Individual, group, couple, marital and family counselling and mental health psychotherapy, for issues such as elder abuse, family violence, wife assault, male batterers, incest, sexual assault, offenders, bereavement, problem gambling, substance abuse; crisis intervention; referrals to community partners as necessary

• consultation for human service providers
• satellite offices (limited hours, by appointment only) in Toronto (602 Queen St W), Markham (5665 14th Ave), Mississauga (720 Burnhamthorpe Rd W, Unit 2), and Unionville (600 Village Pkwy)

Family programs, including parenting and family life education, and youth counselling and leadership development

Partner Assault Response (PAR)
12 week group education and counselling program on domestic violence and non-abusive ways of resolving conflict

• victims/partners of the offender provided with support including safety planning, referrals to community resources, and information on offender's progress
• group counselling in Cantonese, Mandarin and Vietnamese

Settlement Program
Orientation, needs and eligibility assessments, interpretation and translation; information and referral topics include immigration, issues of concern to refugees and foreign domestic workers, citizenship, social assistance benefits, legal aid, housing, child care, English classes, and education and employment training

• computer access
• job search and employment counselling
• assistance in accessing services

Housing and Transitional Support Program
Counselling, information and referrals, crisis intervention and case management for women who have experienced violence, and their children

• community services information on issues such as housing, legal, financial, health care, immigration, children's services
• settlement support including assistance setting up safety plan, ongoing counselling and support

COVID-19 No walk in service; counselling and assistance available by telephone; call, email or visit website for details

Flexible, community-based mental health services, including assessment, crisis support, case management

• individual, family, group and short term counselling
• substance use treatment
• sexual assault harm reduction treatment for offenders (limited capacity)
• school-based prevention and consultation
• skill development
• after school groups
• summer work experience opportunities
• preparation for independence
• youth and family involved in service planning and decisions
• consultation for parents, schools, agencies, communities

Dual Diagnosis Service (Mental Health/Development Disability)
Assists youth and their families in dealing with conflict with friends or family, problems at school and in the community, discrimination, anger, violence, abuse, substance abuse

• day/school support services
• respite/residential care

Helping Youth Towards Solutions
Harm reduction approach, includng individual and group counselling, and family education and support

• outreach to secondary schools
• day school support service, in collaboration with Toronto District School Board

Mental Health Program
Assists youth and their families in dealing with conflict with friends or family, problems at school and in the community

• discrimination
• anger
• violence and abuse
• substance abuse

What's Up Walk-in Clinic, see separate entry

reachOUT
Counselling and support for all youth 12-18 years, and their families, including drop-in support groups, outreach, advocacy, workshops, social and recreation activities for LGBTQ youth

• Compass social group for LGBTQ youth 13-24 years, with or labelled with intellectual disabilities, includes workshops and recreational activities
• reachOUT Newcomer Network settlement services and community capacity building

Sexual Offending Risk Needs Assessment and Treatment (SORNAT)
Community-based assessment and treatment services for youth 12-18 years with a dual diagnosis (mild developmental disability and mental health challenges) who have engaged in problematic sexual behaviour

• voluntary participation for youth in City of Toronto
• referral from Youth Justice Services for youth in City of Toronto, York-Simcoe area, Halton Region, Peel Region

Transitional Support Services

• day program for adults with developmental disabilities includes life skills and self care, household management, budgeting skills
• residential program (capacity 5) includes supported living, 24 hour staff support, maximum stay up to 2 years

Residential Support Services for youth and adults offered at various locations