Searching for Street Outreach

Mobile street outreach program

• team consists of community-based outreach worker and a health promoter
• serve as point of first contact for individuals who are unsheltered and vulnerable and help to provide connections to outreach services
• outreach worker and health promoter also provide support, education and training to businesses in the area

Services and supports include

• on-site Social Worker
• counselling (online)
• intervention and prevention focused activities and programs for at-risk youth
• ID Support
• hygiene & baby products
• shower and washer, dryer
• use of telephone, photocopier, fax, printer
• addictions and parenting programs
• special interest programs art, camping
• cell phones can be charged depending on availability, please let staff know that you would like to charge before plugging in

Services include:

• mental health support
• medical clinic for primary care and psychiatric support
• Hep C testing
• addiction counselling and support with withdrawal management
• harm reduction supplies
• housing navigation and shelter referrals
• financial support (Ontario Works)
• peer support and outreach
• access to in-person Victim Services

On-site partners include

• Mission United Durham Program
• Canadian Mental Health Association Durham
• Lakeridge Health -Durham Mental Health Services
• Lakeridge Health- Pinewood Centre
• Ontario Works
• Primary Care Outreach Program
• Community Care Durham
• Community Development Council Durham
• AIDS Committee of Durham Region
• Carea Community Health Centre
• John Howard Society of Durham Region
• Victim Services of Durham Region

Additional supports available (see separate Food Pantry and Clothing listing):

• pantry and clothing items
• daily meals
• washrooms available
• showers by appointment
• cell phone charging and phone access available

Mobile outreach services from an Advance Care Paramedic and Social Worker working with community partners to deliver services and help individuals connect with community supports

Advance Care Paremedic ​provides

• assessments, triage and interventions, including blood glucose testing for diabetic clients
• medical counselling, and referrals for medical care
• other supports for physical health

Social Worker provides

• client engagement and assessment
• service navigation and referrals to community supports, such as addiction and mental health agencies, and counselling for crises, depression, substance abuse, attempted suicide, trauma and other health concerns

COVID19 - open with capacity of 8 beds * youth encouraged to connect for options and supports * contact the shelter Monday-Sunday 24 hours at 905-239-9477 or contact@durhamyouth.com

8-bed emergency shelter for homeless youth

• shower and washroom facilities, hygiene products, clothing
• meals, food bank
• assist youth in finding permanent housing
• housing outreach and support
• assistance obtaining benefits and advocacy negotiating social service system
• access to telephone and internet
• intensive case management

Mobile service providing all essentials

• truck in downtown Ajax - plaza at 120 Harwood Avenue South
• from meals and sleeping bags to winter clothing and backpacks
• if there is a need, will work to address it
• available to assist agencies in emergency situations

COVID19 Housing and other workers can be reached by telephone, fax or email; group programs, and community support and outreach offices temporarily closed

Assistance for women in accessing and maintaining safe, affordable housing, and in developing community support networks, including support for women with children who have experienced or survived violence, practical support to women who have been homeless or lived in poverty for a long period, assistance for women with mental health or substance abuse issues to live independently in the community, and support for women with disabilities

• information, referrals, community links including immigration and legal information
• family advocacy
• individual and group support
• workshops and seminars
• community development and outreach

Transitional Housing Support Program
Includes assistance with application process for subsidized housing in Toronto, as well as Durham, Peel and York regions

• safety planning, crisis support, advocacy
• connections to community resources
• assistance with finding furniture and household items

Community Access Services

• Commissioner of Oaths
• computers, internet access, fax, photocopier
• income tax clinic
• Metro Voice Mail -- persons without telephones receive private phone number to retrieve messages from any touch-tone phone

Harm Reduction Services -- individual and community support or information about opiate use and addiction, addiction counselling, counselling and case management, harm reduction supplies (mobile and fixed site)

Housing Hub -- support for individuals and households at-risk or experiencing homelessness to find, apply for and maintain housing

Street Outreach Services

• mobile outreach in Scarborough and North York to support individuals experiencing homelessness and sleeping outdoors
• provides wellness checks, basic needs supplies, community referrals, informal counselling, support with accessing shelter and assistance finding and obtaining housing

Financial Empowerment and Problem-Solving (FEPS) program -- financial literacy workshops, income tax clinic, budgeting, mobile community financial worker

Massage Parlour and Micro-Brothel Outreach -- for clients involved in sex work in massage parlours and micro-brothels in Scarborough

• distribution of safer sex tools, community referrals and informal case management
• access to sexual health testing appointments

Provides outreach and support programs, initiatives to prevent homelessness, and funding for shelters.

Services include:
Social Services Homelessness Team - case managers complete outreach to the emergency shelters, housing programs, and street outreach to assist with:

• case coordination
• applications for social assistance
• access to benefits

Emergency After Hours Service provides assistance and referrals by phone for anyone seeking emergency shelter after hours. For non-emergency inquiries or for assistance during office hours, call the regular office phone number.

Also provides funding for the following services:

• Brock Mission for men
• Cameron House for women
• YES Shelter for Youth and Families
• Overflow Shelter providing a temporary place to eat, sleep, and receive personal supports
• Crossroads Shelter offering 24-hour emergency shelter for women and children fleeing from violence

Rent supplements: administered through community partners or attached to youth or chronic homelessness housing programs

Clinical addiction and mental health services at the emergency shelters

Christian charity provides emergency shelter, food, clothing and support to the local community.

• see separate listings for men's and women's shelters (Brock Mission and Cameron House)

Francophone community health centre

Health and Medical Services

• family physicians, medical clinics and nursing care
• home visits by nurses
• dietitians and nutrition counselling
• anonymous HIV testing
• diabetes education program
• 24-hour medical hot-line
• immunization
• free diagnostic and specialist services for uninsured immigrants without legal status

French Social/Medical Interpreter Service

• interpretation in hospitals, clinics or doctors' offices
• homeless outreach and intervention
• assistance in obtaining identification
• advice on obtaining social assistance through Ontario Works
• mental health therapy, counselling and outreach for individuals, couples, families and groups
• crisis intervention
• relaxation group
• counselling and outreach for people with severe and persistent mental health issues

Deliver harm reduction materials and resources to people who use drugs and live in our catchment area * supplies and resources include new, sterile needles, distilled water, tournies, cookers, safer crack stems, filters, as well as injection and smoking kits, delivered through unmarked personal vehicles to your home or a coffee shop

Referrals offered upon request * supplies delivered within 20 to 40 minutes of a call depending on the weather and the number of calls received

Access to a range of harm reduction supplies and materials and equipment including needles and syringes, safer crack kits, safer crystal meth kits; safer injection kits, stems screens etc * also provide harm reduction informant and education, and referrals to a wide range of services and resources

COUNTERfit Fixed Site - Access to a range of harm reduction supplies, materials and equipment including needles and syringes, safer crack kits, safer crystal meth kits, safer injection kits, stems screens, etc * provide harm reduction informant and education, and referrals to a range of services and resources

COUNTERfit Women's Harm Reduction Program - Support for marginalized women who use drugs * provide a safe space for open discussion, access to health care, engagement in harm reduction and provide employment and training opportunities

Harm Reduction Mobile Outreach - Deliver harm reduction materials and resources to people who use drugs and live in our catchment area * supplies and resources include new, sterile needles, distilled water, tournies, cookers, safer crack stems, filters, as well as injection and smoking kits, delivered through unmarked personal vehicles to your home or a coffee shop

KeepSIX Consumption and Treatment Service (CTS) - COUNTERfit Harm Reduction program's Supervised Consumption Services

Toronto Community Hepatitis C Program (TCHCP) - Support , education and treatment to people living with or at risk of acquiring Hepatitis C infection

Counselling and family support services, including child and adolescent therapy, anger management, court diversion services, youth day camp, outreach to street youth, and professional consultation and support program for community agencies

Family Support Program
Assessment and treatment planning, crisis intervention, and individual therapy for children, youth and adults

• child management sessions
• strategies for enriching school performance
• aftercare follow-up for youth discharged from residential treatment or foster care
• parenting courses for teen mothers and families with young children or teens

Child and Adolescent Therapy Program
Individual and family therapy, and parent consultation, for children and youth 3-16 years who are coping with anxiety, ADHD, grief and loss, poor self-esteem, bullying, abuse and trauma, and adjustment challenges to significant changes such as moving, new school, adoption or foster care, or birth of a sibling

• play therapy
• cognitive-behavioural therapy (CBT)
• trauma-focused cognitive-behavioural therapy (TF-CBT)

Anger Management Clinic
11-week individual or group course on personal control for children, youth and adults

Get Off The Streets (GOTS)
7-week summer day camp program for youth 13-19 years in designated high risk areas, includes leadership, mentoring, life and social skills, includes sports, outings and cultural events, and volunteer hours opportunity for high school students

JumpAhead After School Program
For students 12-18 years, includes development of social and academic skills, and therapeutic support to transition from elementary to high school and navigate social situations

COVID19 -- Contact Health Connection for more information


Street Outreach Van (operated by LOFT/Crosslinks) provides services at convenient locations throughout York Region

• basic needs items such as food, clothing and shoes, sleeping bags, tents, tarps and blankets
• needle exchange supplies and information
• mental health and addiction resources including crisis support, intervention and prevention
• referrals to shelters and other community supports
• sexual health information and resources

Drop-In

• breakfast, lunch
• access to clothing bank, shower and telephone
• legal help
• information about Ontario Works (OW) and Ontario Disability Support Program (ODSP)
• community outreach

Outreach worker connects with homeless people and assists with housing issues, income supports, medical referrals, access to harm reduction supplies, support to deal with alcohol and drug use * free walk in
counselling for the homeless where they speak with a counsellor every Wednesday
from 9:30am - 11:30am, first come first serve

COVID19 Screening and temperature checks required on entry; face masks required and provided as necessary

Drop-in crisis centre includes addiction and mental health case management and crisis intervention

• hot take-away meal Wednesday, Friday 4 pm, Saturday 3 pm, and every other Tuesday 4 pm
• resource access: telephone, ID clinic, Monday 10 am-12:30 pm
• Women's Social Club Tuesday 1 pm-4 pm
• medical clinic, Happy Feet clinic
• recreation and craft activities, yoga, self-care workshops
• outreach services including substance abuse support
• liaison with other community agencies and government services

COVID19 -- Contact for updated details on available services, restrictions and safety measures.

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Outreach and assistance in finding, obtaining and maintaining housing; networking and professional training opportunities

Homeless Outreach Program (HOP)
Outreach for persons living with HIV/AIDS who are homeless, including peer-led housing help drop-in program:

• housing search and placement
• eviction prevention
• transitional supports

AIDS Bereavement and Resiliency Project of Ontario - abrpo.org
Training and consultation to AIDS service organizations

Ontario Harm Reduction Network (OHRN) - www.ohrn.org
Training, networking opportunities and consultation to service providers and agencies; The Outreach Network (TON); provincial network of front-line harm reduction workers

COVID19 -- Services offered:

• harm reduction supplies
• ID Safe
• Overdose Prevention Site
• mental health case management for existing clients
• nursing clinic for urgent issues/wound care

Visit website or call before going for updates


Nursing Clinics

• primary care nursing with onsite and outreach clinics
• service provided by registered nurses or nurse practitioners
• no Ontario Health Insurance required
• call or visit website for hours and locations

Walk-in Services

• personal and feminine hygiene supplies
• safer sex supplies
• socks and underwear, sleeping bags (and gloves, toques, long-johns, during fall and winter)
• information and referral
• access to telephone and fax

Harm Reduction

• safe injection and crack smoking kits
• volunteer kit making
• community outreach
• weekly drop-in

Overdose Prevention Site -- Monday-Friday 10 am-4 pm

Identification Replacement -- assistance with replacing birth certificates, Records of Landing (Verification of Status), health cards or marriage and death certificates

ID Safe -- identification storage facility and secure mail service

Community Health Program -- for homeless and under housed persons with mental health issues needing support and crisis intervention

COVID19 Building closed and services limited; food hamper delivery and takeout meals available, as well as street outreach with food packages; due to demand, food hamper wait-list may be in effect, contact for details

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Neighbourhood centre for creative enterprise and community learning

• food access projects, community lunch
• food packages distributed in partnership with Toronto Food Not Bombs
• addiction recovery supports and supportive housing
• mental health therapeutic supports
• employment support
• outreach, including street outreach

The Works Van - operate Monday to Saturday from 6:30 p.m. to 11:00 p.m. Calls to request service are taken between 4:30 pm. and 6:30 pm

Services include:

• distribute harm reduction supplies
• safer drug use education
• safer disposal of sharps education
• Naloxone training and distribution
• testing, vaccinations and wound-care (when nursing staff available)

Street Outreach- Outreach services to surrounding Victoria and Dundas area and other areas as needed.

Services include:

• connect with people who use drugs
• increase awareness and use of supervised injection services throughout Toronto
• promote good neighbour practices among people who use drugs, including safe disposal of drug use supplies
• collect discarded harm reduction supplies found while doing outreach
• provide education to workers and staff at local businesses on safer needle handling and disposal practices
• coordinate with other outreach activities in the community
• liaise with other service providers, including Streets to Home, mental health supports, and detox and drug treatment services
• provide safer drug use education, including overdose prevention and response
• provide safer drug use supplies, and distribute naloxone
• encourage safer drug use supply disposal

Call 311 for assistance with concerns about discarded drug-use supplies around your business or residence

Crisis intervention centre, residential, non-residential and community support services, including education, pastoral ministry, runaway prevention program, day program and community youth meal programs

For full details on Emergency Shelter, see separate listing

Community Support Services, 416-204-7037
Drop-in for ex-residents and non-residents

• hot meal or food package
• clothing and hygiene necessities
• showers and laundry
• assessment and referrals
• counselling
• health care
• housing help
• legal resources, ID clinic
• literacy and life skills
• assistance in finding and keeping a job
• computers and free wifi
• recreation

BensKids Health Centre
Health services, including primary medical care

• diagnostic services and referrals
• access to health and mental health professionals
• health education
• assistance in obtaining medical coverage

Member agency of Toronto Drop-in Network (TDIN), and member of Daily Bread Food Bank

COVID19 -- Contact for details on in-person service changes and enhanced safety measures; call Muhaari A. Director of Programs & Services at 416-831-9729 or email a.muhaari@black-cap.com for support and information.


HIV/AIDS education, prevention and support, including information on HIV and STI (sexually transmitted infections) risk, sexual health and healthy relationships, and harm reduction

• community-based prevention programs for youth, women, and gay, bisexual, queer, questioning, trans and other men who have sex with men (MSM)
• community workshops, forums, outreach, training for professionals and organizations, and culturally specific materials
• volunteer opportunities

Support Programs
Counselling and support for Black people living with or affected by HIV/AIDS, including referrals and follow-up, as well as child care and emergency financial assistance for eligible clients

• practical assistance
• home and hospital visits
• treatment, support groups
• housing and employment support
• youth program

Settlement Program
Counselling and support, needs assessment, outreach and prevention for Black, African and Caribbean immigrants and refugees, including LGBTQ (lesbian, gay, bisexual, transgender and questioning) individuals

• orientation
• information and referrals to community services
• assistance in accessing services
• assistance in finding a doctor and living with treatment
• assistance with immigration system
• form and documentation completion
• housing and employment help
• interpretation and translation
• social opportunities and networking

Member agency of Toronto Drop-in Network (TDIN)

COVID19 Contact for information on available services, enhanced screening, and guest access to transitional housing

Community Services
Information and referral, housing and shelter supports and outreach, medical clinic, concurrent disorders support services

• drop-in program
• income tax clinic
• Fair Change legal clinic
• nursing clinic
• mental health and justice program
• harm reduction equipment and support
• creative programs
• catering

Friends Restaurant
Low-cost meals, credit available

• brunch Monday-Friday 10 am-12 noon
• supper Monday-Friday 4 pm-5:30 pm

Housing
Permanent, shared accommodation, includes private bedrooms and bathrooms, shared kitchens and living rooms; also transitional housing

• 24 hour support staff

For Safe Injection Site at 139 Jarvis St, with supervised consumption and treatment services, see separate listing