Searching for In-person Crisis Services

Services include

• on-site early intervention and crisis intervention
• needs assessment
• safety planning
• referrals to community services, assistance with navigating bureaucracies
• enhanced support for vulnerable victims
• assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+)
Assistance with emergency expenses directly related to the crime, including

• home safety
• accommodation
• meals
• transportation
• basic necessities
• dependent care costs
• counselling
• traditional Indigenous health services
• cellular phones
• vision care, dental care
• aids for victims with disabilities
• interpretation services
• crime scene cleanup
• government/medical documents
• funeral expenses for victims of homicide

Additional assistance for victims of human trafficking includes

• storage locker
• tattoo removal
• treatment at a recovery facility

No direct reimbursement to victims, funds paid directly to service providers

The Community Mental Health Services crisis program operates out of the emergency department at Northumberland Hills Hospital and focuses on immediate, emotional distress.

• A crisis worker is available to assess needs and provide short-term intervention and follow-up care
• Crisis worker can put the client in touch with other professionals who will deal with all aspects of crisis

On-site early intervention and crisis intervention

• needs assessment
• safety planning
• referrals to community services
• enhanced support for vulnerable victims
• assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+)
Assistance with emergency expenses related to the incident, including:

• home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
• additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
• no direct reimbursement to victims for support listed above
• financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims

COVID19 -- Call or visit hospital website for updates on entryway restrictions, current visitor policies and appointment cancellations


Multi-site community hospital; part of Oak Valley Health

• acute care medicine
• asthma education centre, diabetes education centre
• diagnostic services
• emergency care
• labour and delivery, pediatrics
• palliative care
• rehabilitation, transitional and complex care
• surgery
• specialty clinics

Mental Health and Addictions

• Rapid Access Addiction Medical (RAAM) Clinic, 289-221-4839 ext 322 - brief support and referral for patients not currently connected to addiction recovery resources
• mental health crisis services accessed through emergency, 24 hours; Urgent Care Clinic can arrange follow-up appointments within 48 hours
• inpatient and outpatient mental health services for adults including day treatment
• outpatient mental health services for children and youth, see separate listing

Residence and emergency shelter

• crisis intervention
• counselling for residents

Crisis response in the home or other community setting

• telephone crisis line
• crisis de-escalation and support
• safety and crisis planning
• mental health assessments
• brief psychotherapy
• referrals to community resources

Provide immediate emotional and practical support to victims of crime and tragic circumstances.

Seeks to empower victims and survivors of crime and tragic circumstances with emotional and/or practical support and resources to cope with the impact of victimization.

Early assistance and support available in-person or by telephone to victims of:

• Abduction
• Assault
• Attempt Murder
• Break and Enter
• Child Abuse
• Criminal Harassment
• Drowning
• Elder Abuse
• Residential Fires
• Hate Crime
• Human Trafficking
• Homicide
• Intimate Partner Violence
• Missing Persons
• Motor Vehicle Collision Fatalities
• Non-Consensual Distribution of Intimate Images
• Sexual Assault (historical and current)
• Suicide
• Tragic Circumstances
• Voyeurism

and more.

Health and mental health information

• education and referral
• Psychosocial Education for the Community - zoom: 918 584 6813
• elder abuse
• addiction counselling
• crisis intervention and trauma counselling
• concurrent disorders group for people with mental health and addictions issues
• gaming addiction group and individual counselling
• family education
• intergenerational recreation group
• seniors social group
• individual advocacy
• research on Tamil's mental health issues
• community development and capacity building
• yoga and meditation

COVID19 -- settlement workers available by phone or online, to connect with a settlement worker in North York, Toronto, or Scarborough; leave a message at 416-588-3585, or to connect with a settlement worker in Mississauga leave a message at 905-279-3679


Settlement Services for Immigrants and Refugees

• needs assessment, information and referral, advocacy, orientation, translation and interpretation, escort, assistance in finding housing
• sponsorship of refugees
• health workshops, mental health -- support groups, counselling, crisis intervention
• heritage language classes
• skills upgrading, adult literacy classes
• seniors program for mutual support and education
• youth program offering services in settlement, counselling, skills development and social events
• Homework Club with individual assistance and group work
• citizenship test preparation classes

English as a Second Language / LINC -- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry

• day or evening, full-time and part-time classes

Community Connections Mentorship Program

• group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
• trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Financial Literacy Project -- one month certificate course

• individual counselling and orientation sessions

Family Support and Mental Health Services -- Parenting Sessions

• mental health -- support groups, counselling, crisis intervention
• Women's Circle

Community Development

• Afghan Women's Catering Group, Afghan Sewing Circle, media and overseas projects

Childminding available for clients attending sessions

Food Security Program

• food package distribution to seniors, families on Wednesdays 11 am-3 pm

Program fosters improvements in the health and well being of Indigenous individuals, families and children. The focus is health promotion, illness prevention, and family violence prevention workshops.

• Provides client-based and participant-based services, including:
  • supportive counselling
  • access to services related to reducing family violence
  • advocacy
  • crisis intervention
  • referrals
• Health promotion workshops, community events, sharing circles, drumming, and access to traditional ceremonies

Culturally sensitive counselling and advocacy

Violence Against Women (VAW) Program

• counselling for women in an abusive relationship and for children who witness acts of violence
• safety planning for protection while in transition
• crisis intervention, advocacy, and legal referrals
• interpretation, information and referral
• assistance for stress and depression related to separation from the familial surroundings, lack of adequate finances, physical and mental health issues, and support services and housing assistance within the Greek community
• counselling to develop the life skills of self-confidence and courage, parenting guidance, encouragement for further education
• referral to counselling groups for abusive men
• preventive community education, and public awareness as to the social and criminal consequences of domestic violence

Counselling -- to improve family relationships, parenting or children's education; referrals for anger management

Newcomers -- referrals for housing, employment, language training and settlement

Division of Greek Orthodox Archdiocese of Canada

COVID19 Contact for information on in-person, phone, email and virtual services

Medical, mental health, settlement and social support services, including integrated anti-human trafficking support; research and education

Mental Health Counselling and Support
Confidential assessment, counselling, crisis intervention and support services

• individual, family and group counselling, and mutual support groups
• service coordination and referral to treatment

Settlement Services
Including needs assessment, information and referral, orientation, supportive counselling, interpretation and translation services, employment counselling and computer training, and peer support groups

• referrals to outside resources, including housing, social services, legal and medical help, skills training, cultural groups, and recreational programs
• assistance with documation and completing applications

Children, Youth, and Parent Programs
Specialized settlement services for children and their families to deal with trauma and restore family functioning

• homework club, individual tutoring, education counselling, leadership development, and summer recreation programs
• workshops such as job interview skills, employment training, driver education, health and sexual health, education options
• parent supports such as counselling, school and child welfare systems navigation, assistance accessing child care and completing subsidies applications
• assistance accessing free or affordable community programs

Language and Skills Training
Includes English as a Second Language (ESL), computer classes, citizenship preparation classes

• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate listing

Public Education Program
Includes community consultation and public information, and international projects

Provides free and confidential medical treatment for sexual assault victims of all ages or genders and for individuals experiencing domestic violence (intimate partner abuse). Specially trained Registered Nurses are on-call 24 hours a day.

Services include:

• emergency health care
• evidence collection and photo documentation
• testing and prevention of sexually transmitted infections including HIV
• emergency contraception
• crisis counseling and referral
• safety planning
• follow up care
• navigation through complex network of systems

Patients can decide if police are involved or not.

24-hour emergency care

• medical assessment and treatment
• crisis intervention, counselling
• forensic documentation and evidence collection
• risk assessment, safety planning
• referral to community resources

Follow up counselling services provided at Scarborough Centre for Healthy Communities, 416-847-4144, see separate listing

Partners with North York General Hospital, see separate listing

Hospital Crisis Program -- 24 hour crisis intervention by a mental health crisis worker at the emergency departments of the Birchmount and General Campuses.

Mobile Crisis Intervention Team -- crisis assessment and intervention by a Registered Nurse and Police Constable in response to a 911 call

COVID19 - Buildings closed * for urgent help - telephone support only * intake continues * all other non-essential services suspended until further notice * visit website for information on virtual services

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Individual, family and group mental health assessment and treatment for children and their families * crisis services * residential treatment * education/day treatment * EarlyON Child and Family Centres for children birth-6 years and their families and caregivers * respite * Triple P Positive Parenting Program

Families First and Behaviour Stabilization and Consultation Team -- delivers intensive short-term services to family within their own home

Therapeutic Family Care -- places children and youth with trained treatment parents and their families * for children and youth requiring greater structure and intensity of services than can be provided in their family home

Offices located in Aurora, Keswick, Markham, and Vaughan

Designed to be flexible and responsive to the needs of youth in moments of crisis

• initial assessment appointment set up within 24-72 hours after referral is made
• meetings conducted both with client and their family when appropriate
• the needs of the young person is determine at the first meeting and a plan of action is developed to meet those needs

Community Response Team Counsellor can meet up with youth in the community, at a school when possible or at our agency.

The team works closely with the hospital, area schools and community organizations.

On-site early intervention and crisis intervention

• needs assessment
• safety planning
• referrals to community services
• enhanced support for vulnerable victims
• assistance with applications to VQRP+

Victim Quick Response Program+ (VQRP+)
Assistance with emergency expenses related to the incident, including:

• home safety, accommodation, meals, transportation, basic necessities, dependent care costs, counselling, traditional Indigenous health services, cellular phones, vision care, dental care, aids for victims with disabilities, interpretation services, crime scene cleanup, government/medical documents and funeral expenses
• additional assistance for victims of human trafficking includes storage locker, tattoo removal, and treatment at a recovery facility
• no direct reimbursement to victims for support listed above
• financial support also available for victims who sustained serious physical injuries during a crime and for parents of child homicide victims and spouses of homicide victims

Community mental health crisis response provides support and assistance to individuals 16 years and up. Offers initial support through local and toll-free phone lines.

Services include:

• telephone and/or mobile crisis intervention
• short-term case management
• short-term crisis/safe beds
• emotional support, information and referrals to other appropriate resources
• staff also specialize in serving people who have an intellectual disability or a concurrent disorder
• staff have access to a Behavioural Consultant and an Addiction Counselor

Police-based victim services program provides post-incident and long-term information, referral and support to victims of crime and tragic circumstances

• Mandated to respond to people victimized in: all crimes of violence, domestic incidents, break and enters and criminal harassment
• Services include information on the justice system, emotional support, liaison services, family court information and support, court support, information on community resources
• Resource information on victims' issues available by request
• Guest speakers available
• Facility Dog available by request

Online resources available at survivortoolkit.ca

COVID19 In-person and virtual services available; phone and virtual counselling to frontline health workers and their families, and others members of the public, in Ontario; also assists permanent residents, convention refugees, student visa and work permit holders with Employment Insurance (EI)and Canada Emergency Resource Benefit (CERB) applications

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Linguistically and culturally sensitive counselling and settlement services for individuals and families

Counselling and Psychotherapy
Individual, group, couple, marital and family counselling and mental health psychotherapy, for issues such as elder abuse, family violence, wife assault, male batterers, incest, sexual assault, offenders, bereavement, problem gambling, substance abuse; crisis intervention; referrals to community partners as necessary

• consultation for human service providers
• satellite offices (limited hours, by appointment only) in Toronto (602 Queen St W), Markham (5665 14th Ave), Mississauga (720 Burnhamthorpe Rd W, Unit 2), and Unionville (600 Village Pkwy)

Family programs, including parenting and family life education, and youth counselling and leadership development

Partner Assault Response (PAR)
12 week group education and counselling program on domestic violence and non-abusive ways of resolving conflict

• victims/partners of the offender provided with support including safety planning, referrals to community resources, and information on offender's progress
• group counselling in Cantonese, Mandarin and Vietnamese

Settlement Program
Orientation, needs and eligibility assessments, interpretation and translation; information and referral topics include immigration, issues of concern to refugees and foreign domestic workers, citizenship, social assistance benefits, legal aid, housing, child care, English classes, and education and employment training

• computer access
• job search and employment counselling
• assistance in accessing services

Housing and Transitional Support Program
Counselling, information and referrals, crisis intervention and case management for women who have experienced violence, and their children

• community services information on issues such as housing, legal, financial, health care, immigration, children's services
• settlement support including assistance setting up safety plan, ongoing counselling and support

COVID19 Contact for information on in-person, phone, email and virtual services

Medical, mental health, settlement and social support services, including integrated anti-human trafficking support; research and education

Mental Health Counselling and Support
Confidential assessment, counselling, crisis intervention and support services

• individual, family and group counselling, and mutual support groups
• service coordination and referral to treatment

Settlement Services
Including needs assessment, information and referral, orientation, supportive counselling, interpretation and translation services, employment counselling and computer training, and peer support groups

• referrals to outside resources, including housing, social services, legal and medical help, skills training, cultural groups, and recreational programs
• assistance with documation and completing applications

Children, Youth, and Parent Programs
Specialized settlement services for children and their families to deal with trauma and restore family functioning

• homework club, individual tutoring, education counselling, leadership development, and summer recreation programs
• workshops such as job interview skills, employment training, driver education, health and sexual health, education options
• parent supports such as counselling, school and child welfare systems navigation, assistance accessing child care and completing subsidies applications
• assistance accessing free or affordable community programs

Language and Skills Training
Includes English as a Second Language (ESL), computer classes, citizenship preparation classes

• participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate listing

Public Education Program
Includes community consultation and public information, and international projects

COVID19 -- settlement workers available by phone or online, to connect with a settlement worker in North York, Toronto, or Scarborough leave a message at 416-588-3585, or to connect with a settlement worker in Mississauga leave a message at 905-279-3679

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Settlement Services for Immigrants and Refugees

• needs assessment, information and referral, advocacy, orientation, translation and interpretation, escort, assistance in finding housing
• sponsorship of refugees
• health workshops, mental health -- support groups, counselling, crisis intervention
• heritage language classes
• skills upgrading, adult literacy classes
• seniors program for mutual support and education
• youth program offering services in settlement, counselling, skills development and social events

Employment Related Services - for new immigrants and Convention refugees, legally entitled to work in Canada

• 3 or 4 day job search techniques workshops, covering labour market information, access to trades and professions, resume preparation, networking
• extensive individual assistance

Community Connections Mentorship Program

• group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
• trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development

Childminding available for clients attending sessions

Community Development

• Afghan Women's Catering Group, Afghan Sewing Circle, media and overseas projects

COVID19 -- drop-in and group services have resumed -- appointment preferred
all visitors must follow sanitary and distancing rules, people who have illness symptoms will not be admitted

Family Services

• domestic violence prevention and crisis intervention
• men's mental health program
• parenting groups
• family life education - transitional housing support

Seniors Programs

• application for old age benefits and subsidized housing
• social and recreational activities

Children Programs

• summer, March-break and teacher professional activity day programs

Youth Programs

• children and youth recreation
• leadership training
• newcomer adaptation