Searching for Crisis Lines For Abused People

Centre supporting free, support to those effected by sexual violence.

24 hr Crisis Line 1-877-544-6424

Supports include:

• Individual Counselling
• Crisis line support
• Support groups
• Lending Library
• Safe Space Drop-in

Access to meeting spaces in Bancroft, Belleville, Quinte West and Picton.

DVSARP offers a 24-hour response team of nurses who are specially equipped with knowledge specific to intimate partner domestic violence and /or sexual assault (SA/DV) across the lifespan acute cases

• providing service to women, men and children
• within the team is a follow up nurse who is able to provide ongoing support to patients following the acute stage
• follow up nurse also can provide support to patients requiring assistance with historical Domestic Violence /Sexual Assault and works as a liaison with the community supports

The Domestic Violence /Sexual Assault team responds to all four hospitals within Quinte Health Care:

• Belleville, Trenton, Picton and North Hastings
• on-call nurse responds when paged by a local Emergency Department to assist the team with the care of a patient whom discloses to the triage nurse that they have been assaulted and require assistance
• collaborates with the Emergency Department Team as well as the sexual assault center social worker, or children's aid society as well as other social service sectors to support the assault victim and together provide a comprehensive assessment and a plan of care to meet the needs of the patient who has encountered an acute assault
• takes turns at being available for on call shifts
• legal and medical information will be offered as well as forensic collection in the event of an acute sexual assault at the patients discretion
• access to a sexual assault worker is also provided in conjunction with the Domestic Violence /Sexual Assault response nurse or coordinated by the local Emergency Department as required
• victims of an acute Domestic Violence /Sexual Assault are encouraged to engage 911 and/or go directly to the nearest Emergency Department for assistance

24 hr Crisis Line 1-877-544-6424

One week gender identifiying healing program. Program offers sustained, intensive therapeutic counseling in a safe, healing, residential environment.

Office is open to staff, clients and essential visitors only and they will be permitted to enter if they are feeling well and do not have symptoms associated with COVID-19. All persons entering are required to wear a mask and should be prepared to participate in the COVID-19 screening process.

• 24 HOUR CRISIS LINE - 613-476-2787
• TEXT LINE - 613-919-8055
• Counselling, information, advocacy and referrals for women who are in or have left an abusive relationship
• 24hr crisis intervention and transportation to safe shelter
• Support groups
• Second-stage free housing with the exception of second stage housing where rents are geared to income
• Kiosan-Second Stage Housing provides safe, secure, income geared units for up to one year

COVID-19 (28 Mar 2022): ​The shelter and crisis line services are unchanged. Increased screening, physical distancing in shelter. The crisis lines remain operational: 1-800-667-1010 or 613-354-1010. See Facebook Page for latest updates.

Shelter for abused women with or without children

• 24 hour crisis line, safe shelter, counselling, referral, information, transportation, advocacy, court and other accompaniments, and children's programming
• capacity of 16 beds

The shelter offers temporary accommodations for women and their children who are seeking shelter from abusive relationships.

• Various forms of abuse are acknowledged (ie: physical, emotional, sexual, verbal, etc)
• Counselling is available to both women and children throughout their stay. Counsellors assist women to build connections with a variety of community services and resources
• Shelter services are available 24 hours a day
• A barrier free room is available to support women with physical challenges
• 24 hours crisis and support counselling is available to women in the community through the support line
• Cornerstone Connect: Text & Chat support for violence and abuse. Text (289) 210-4774 or Chat online at rc.chat/cornerstonefvpc. Mon-Sun 6 pm to 6 am
  • Visit cornerstonenorthumberland.ca/connect for more information

Domestic violence program

• provides a continuum of crisis and support services to women experiencing abuse and violence in their lives or have experienced it in the past
• offers safety planning, crisis support, legal and medical information, transportation, counselling, and referrals

COVID-19 (May 1, 2020): Program still running * all services are done by telephone or Zoom video conference

Dedicated to enhancing the quality of life of seniors in South-Eastern Ontario through education, advocacy, and research * resources, presentations, training, community consultations, a 24/7 elder abuse peer support line, and recommendations to all levels of government * runs special services for Elder Abuse Prevention

COVID-19 (September 28, 2022): Centre is open.

Free, confidential and non judgmental support to all survivors of sexual violence (recent or past) in Kingston and area, regardless of gender and or identity

• First Response Crisis support
• 24-hour crisis intervention and support line for survivors of sexual violence, their family, friends and support persons
• individual and group counselling
• medical, legal and police accompaniments when requested
• prevention and support services in high schools
• translation services available
• Indigenous and diverse communities programs and counselling
• rapid response program for CAF members

Public education:

• workshops
• speakers in schools
• community liaison
• media
• information
• advocacy

Volunteer opportnities:

• crisis line
• public education
• accompaniments
• fundraising
• advocacy work

Provides safe shelter and services for abused women and their children

• confidential address
• basic needs and all services are free and confidential
• supportive counselling, safety planning, referrals and advocacy for health and legal issues
• Child & Youth Counselors provide parental support and specialized age-appropriate programming

Outreach services for women and children in the community include: ongoing individual counselling for women in English and in French

• culturally appropriate counselling for Indigenous women
• individual and group counselling for children and youth who have been exposed to violence
• court support and access to funds for safety needs and legal assistance
• personal safety planning including a cell phone

Danielle Duchesneau Fund:
Financial assistance of up to $300 per year for women who are victims of vioelnce, to help with:

• legal aid applications
• service of court documents
• limited legal consultation (after first free two-hour session)
• emergency transporation to court
• relocation costs connected to safty risks, change of locks, window security

Payments will be made directly to the service provider as much as possible

Provides safe, secure shelter for women, with or without children, who are fleeing abuse in their lives.
Services include:

• 24 hour support by phone and in the shelter
• transportation to the shelter (dependant on situation)
• food and emergency clothing while at the shelter
• all meals included
• community referrals
• court and housing support

Family Court Support Worker Program provides information on the family court process and assistance with:

• documenting the history of abuse for family court proceedings
• referral to specialized services and supports in the community
• safety planning
• court accompaniment to proceedings when appropriate

COVID-19 Counselling services are ongoing over the phone. For more detail, call 613-279-3151 or visit the Facebook page.


Confidential, supportive counselling to victims of woman abuse

• primarily a mobile service with counsellors going to their clients
• counselling, support groups, referrals and emergency transportation to shelters
• court support and advocacy on behalf of women

COVID19 - Remains open * all programs and services operational * staff available to answer crisis help line, 905-728-7311 or toll free 1-800-263-3725, and can provide crisis counselling, support and safety planning

Shelter support and crisis counselling services include:

• secure emergency shelter for women and children fleeing abuse of any kind whether physical, emotional, sexual, or financial
• up to 27 crisis beds available
• confidential 24-hour crisis and supportive assistance by telephone or in person at the shelter
• emergency transportation to the shelter
• food, clothing and basic personal necessities
• supportive counselling for women, safety planning
• children's program staff to support your children
• help finding community resources and supports
• legal and court support referrals and information about your rights
• assistance with special priority for rent geared to income housing
• language interpretation can be arranged with notice
• crisis counselling and transitional support
• Community Support Workers provide support to women and their children who are currently involved in an abusive relationship, are planning on leaving or have left a partner and would like further options to move forward
• help establish short and long-term goal planning, based on individual needs

Support and follow-up are provided through telephone support, email, home visits or an alternative safe location to meet

• short-term supportive counselling
• goal planning
• safety planning
• advocacy, resources and referrals
• housing support groups for women and youth/children

COVID19 - remains open * provides counselling by phone


Emergency shelter

• 15 bed shelter
• services include counselling, referrals and advocacy
• transitional support and children's advocate worker
• crisis line

Support services to recent as well as historical or childhood survivors of sexual assault, sexual harassment, and childhood sexual abuse and their families

• 24/7 crisis and support line
• free and confidential service
• individual and group counselling - by phone and secure video (Zoom)
• police, legal, and medical accompaniment
• court advocacy
• public education
• volunteer opportunities and crisis line training

Wait time for individual counselling is currently 9-12 months ; once clients have completed an intake, clients are able to join groups via Zoom, including meditation, yoga, youth survivor's circle, and survivor's circle

Police Services are provided by five community police offices located throughout Durham Region

• policing operations are supported by specialized units coordinated through the Regional Support Services Inspector

Special Units

Traffic Management

• investigate motor vehicle accidents involving death or life threatening injury

Tactical Support

• hostage, barricaded persons and high risk incidents * includes Canine, Marine Patrol, Dive Team and Explosive Disposal

Police Services Crime Management Branch

• coordinates the operation of the Major Crime Unit which is responsible to investigate homicides, sexual assaults, robbery and major frauds
• provides crime scene investigation including fingerprinting, photography, blood splatter analysis and evidence collection through the Forensic Identification Unit

Human Trafficking Unit

• investigates and provides education related to human trafficking

Intelligence, Surveillance, and Drug Units

• report to the Superintendent of Crime Management as do the Duty Inspectors

Administration Support Branch

• provision and management of resources which includes Human Resources, Police Learning, Information Services
• Communications 9-1-1 Centre
• Financial
• Facilities and Fleet Management

COVID19 - Remains open * outreach workers provide counselling in person and by phone

Emergency shelter

• free and confidential services to women who are or have experienced abuse
• access to resources and support services
• promote public awareness
• 24-hour crisis line

Transition Support Workers provide support, information, emergency accommodations and resource materials to help women live free from violence and abuse.

• All support services are free, confidential, and women-centred
• Services are available by appointment during office hours
• Programs offer support to women and their children who are living in, or wondering about leaving, an abusive relationship
• Available to all women in Peterborough City and County, and Haliburton County
• Clinical Counselling/Therapy is available to women in Haliburton County who have experienced abuse in their childhood and in adult relationships
• Other programs offered include Violence Prevention programs, information about housing and income supports, assistance navigating the Family and Criminal Court systems, and Haliburton Emergency Rural SafeSpace (HERS)

Care and treatment for victims of sexual assault and/or domestic violence

• specialized medical and nursing care is provided to victims of sexual and intimate partner violence
• 24 hours a day, 7 days a week
• services are provided to persons of all gender and sexual identities, and ages
• through any of the emergency departments in Lanark County (Perth and Smiths Falls District Hospitals, Carleton Place & District Memorial Hospital and the Almonte General Hospital)

10-bed emergency shelter for women and children fleeing violence

• supportive counselling, safety-planning, advocacy
• emergency shelter available
• 24-hour crisis line, on-site counselling for women who don't live at shelter
• outreach follow-up program, transitional support and housing program and child witness program
• services provided by children's advocates are available for children who have been exposed and witnessed violence
• volunteer opportunities
• community presentations
• public education on issues of violence against women, children exposed to violence
• support groups for women and children
• children's school run groups and individual counselling

Registered Charitable, Non-profit organization dedicated to raising awareness about the abuse and neglect of older adults, under the Ontario Strategy to Combat Elder Abuse

Seniors Safety Line - Free confidential 365/24/7 support line for seniors experiencing or at-risk of abuse including physical, mental, sexual, neglect, and financial * partnered with Assaulted Women's Helpline (AWHL)

COVID-19 -- maintain all essential services including supportive housing, assisted living, home care, transportation for essential visits, providing hot meals, frozen meals and food hampers to seniors and people needing isolation

• Transitional Care Centre -- regular service, visits (in person for family and caregiver with appointment)
• also available via phone/virtually telephone reassurance, supportive counselling and service coordination
• Family Health Organization, GAIN Community Team
• Adult Day Program -- in person and virtual care
• Diabetes Education Program -- assessment, consultation, group education
• Wellness and Community Development Program -- in person and virtual platform
• Vocational Training Centre -- in person and virtual platform

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Adult Day Program -- Monday-Friday 9:30 am-3:30 pm, weekday extended hours, Saturday 10 am-3 pm, available in Scarborough and Richmond Hill

• for persons 55 years and older with special needs, such as physical frailty or mild memory impairment, in need of supervised, structured setting
• social and recreation activities, lunch, snack
• personal care and health related services -- exercise, foot care, physiotherapy, occupational therapy, massage therapy
• transportation available

Chinese Bereavement Services -- culturally specific bereavement services, individual support and self help group

• public education, seminars, workshops, information and referral

Chronic Disease Self Management Program -- 6 week workshop for adults with chronic medical conditions such as heart disease, arthritis, diabetes, asthma, bronchitis

• individual counselling with nurse, dietitian and social worker
• health and education workshops, seminars
• caregiver education and support
• information and referral
• workshop licensed by Self-Management Resource Centre

Community Outreach -- outreach programs for those living in seniors apartments and suburban areas, retirement groups,seniors self help groups

• community, wellness and health education
• caregiver support, volunteer development

Community support services -- escort to medical appointments, telephone security checks, friendly visiting, hospice visiting, grocery shopping, client intervention and assistance -- free

• congregate dining -- fee, subsidies available
• transportation -- fee
• referrals, follow up

Elder Abuse Prevention Program -- Chinese Elder Abuse Helpline 416-502-2321, elder abuse education, supportive counselling

Geriatric Assessment & Intervention Network (GAIN) Community Team -- wrap around supported care and services with individualized comprehensive geriatric assessment

• intensive case management, personalized care plan
• service navigation

Home care services -- home help, homemaking, respite care, palliative care -- fee

Personal Care Program -- for seniors living in the community requiring higher level of care, care coordination, scheduled and unscheduled personal support workers' visit, security check

Transitional Care Respite Stay Program -- short stay transitional care for individuals recuperating from illness/hospitalization and respite (caregiver relief) -- fee

Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home

• health maintenance, nutritional counselling

Supportive housing services -- for seniors requiring higher level of care, 24 hour on site services at Alexandra Park Apartments and Tam O'Shanter Towers, emergency response services

Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older, drop-in centre, friendship groups, interest classes, outings

COVID-19 -- maintain all essential services including supportive housing, assisted living, home care

• transportation for essential visits
• providing hot meals, frozen meals and food hampers to seniors and people needing isolation
• Transitional Care Centre -- regular service, visits (in person for family and caregiver with appointment)
• also available via phone/virtually telephone reassurance, supportive counselling and service coordination
• Family Health Organization, GAIN Community Team
• Adult Day Program -- in person and virtual care
• Diabetes Education Program -- assessment, consultation, group education
• Wellness and Community Development Program -- in person and virtual platform
• Vocational Training Centre -- in person and virtual platform

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Adult Day Program -- Monday-Friday 9:30 am-3 pm, weekday and weekend extended hours

• for persons 55 years and older with special needs such as physical frailty or mild memory impairment, in need of supervised, structured setting
• social and recreation activities, lunch, snack
• personal care and health related services -- exercise, foot care, physiotherapy, massage therapy
• transportation available
• fee

Overnight Stay Program -- respite care (caregiver relief) program for persons with cognitive impairment or dementia and seniors in need of services, stays up to three months, meals, snacks, showering services *

• laundry -- fee
• personal care and health related services provided by personal support workers including medication reminders, personal hygiene, feeding

Chinese Bereavement Services -- culturally specific bereavement services, individual support and self help group

• public education, seminars, workshops
• information and referral

Chronic Disease Self Management Program -- 6 week workshop for adults with chronic medical conditions such as heart disease, arthritis, diabetes, asthma, bronchitis

• individual counselling with nurse, dietitian and social worker
• health and education workshops, seminars, caregiver education and support
• information and referral
• workshop licensed by Stanford University

Community Outreach -- outreach programs for those living in seniors apartments and suburban areas, retirement groups, seniors self help groups

• community, wellness and health education
• caregiver support, volunteer development

Community support services -- escort to medical appointments, telephone security checks, friendly visiting, hospice visiting, grocery shopping, client intervention and assistance -- free

• congregate dining -- fee, subsidies available
• transportation -- fee
• referrals, follow up

Elder Abuse Prevention Program -- Chinese Elder Abuse Helpline 416-502-2321, elder abuse education, supportive counselling

Home care services -- home help, homemaking, respite care, palliative care -- fee

Personal Care Program -- for seniors living in the community requiring higher level of care

• care coordination
• scheduled and unscheduled personal support workers' visit, security check

Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home, health maintenance, nutritional counselling

Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older, drop-in centre, friendship groups, interest classes, outings

COVID19 Services available online or by phone, no walk-in or in-person service; 24-hour crisis line 1-800-263-6734

Free, confidential and non-judgemental rapid response 24-hour crisis support, individual counselling, peer support, and advocacy for survivors of sexual violence and/or commercial sexual exploitation

Sexual Violence Counselling
Individual counselling up to 24 weeks, renewable on case by base basis if more support required

• includes date rape, cyber sexual violence, childhood sexual assault
• volunteer training

Human Trafficking
Counselling, case management, safety planning and intervention

• support, advocacy and referrals, contact 905-895-3646

Public education and outreach, including workshops and presentations around sexual violence and human trafficking, contact Public Education Coordinator sseeraj@womenssupportnetwork.ca