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Located near Belleville
Distance: 200km
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Central Eastern Ontario Translation and Interpretation Services (CEOTIS)
CEOTIS only: 1-888-968-1065 Office: 613-968-7723
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- CV19 Offices closed to the public until further notice
- Staff working remotely to provide continued support or services
- Please call the office at 613-968-7723 for assitances
- Updates will be posted to our website and Facebook page (March 28, 2020)
- Immigration support agency
- Referral to economic, social, health, cultural, education and recreational services
- Assistance in obtaining Social & Health Insurance, Child Tax Benefits, driver's license, housing and schooling
- Immigration process assistance
- Referrals to English Language classes and other services
- Promote anti-racism and cultural awareness
- Translation and interpretation services.
- Community Connections Program -- group activities and information sessions for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
- Economic Development Through Immigration (EDTI) -- program designed to match skilled newcomers with employers experiencing labour shortages in the Quinte area
- Central Eastern Ontario Translation & Interpretation Services -- Fee-for-service language interpretation services and translation services. Call 1-888-968-1065 for more information.
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The Help Centre delivers a wide variety of services and programs that are not addressed by other government or social service agencies.
THC assists Northumberland low-income residents with:
THC assists Northumberland low-income residents with:
- Navigating through the social service system
- Completing government forms
- Advocating with other community agencies and organizations
- Money Management (budgeting and financial literacy)
- Helping with the preparation of income tax returns
- Meal planning and grocery shopping assistance, senior check in for seniors
- Providing one-on-one tutoring to residents who would like to improve their language skills
- Providing English as a Second Language classes for newcomers
- Drop off location for translations (any language)
- Assisting through financial grants or advocating with the utility company
- Free photocopying and faxing
- Providing information and referrals
- Distributing back packs for kids and food hampers for families
- Supporting clients to find affordable housing
- Housing Support
- Income Assistance
Outreach program allows THC to provide programs and services throughout the county. Campbellford, Brighton, Colborne, Warkworth, Port Hope, Alderville are the locations where THC delivers its services at the community hub offices
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Intervention for Persons who are DeafBlind, Kingston Office
Office : 613-542-4975 ext 5016Crisis: 1-855-862-6001
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COVID-19 (23 Mar 2020): Due to COVID19, all CNIB in-person and drop-in programs are suspended until further notice, with the exception of intervention services responding to essential needs: support for medical reasons, pharmacy pick ups and grocery shopping. Increased contact via preferred technology rather than in-person.
Intervenor services for adults who are Deafblind
Intervenor services for adults who are Deafblind
- provides accurate information in an appropriate manner
- enables them to make choices, plan future actions, communicate successfully, navigate their environment and achieve as much independence as possible
- communications to access services or to participate in the community (such as going to the library or taking part in a community group)
- accessing and sharing accurate information during important meetings (such as medical appointments or meeting with a lawyer) to support informed decision making
- learning how to use community services, such as public transportation, more independently
- conducting daily activities
- Emergency Communication Kitst containing items to assist a person who is Deafblind and allow the first responder/hospital staff to communicate until an intervenor arrives
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Ininew Patient Services and Geaganano Residence
1-855-544-3400 ext 3071Office: 613-544-3310 ext 3071
Residence: 613-547-5877
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Referrals and appointments, basic counselling and medical interpretation for Mushkegowuk Cree patients
- Geaganano Residence located at 176 Johnson St, Kingston: Provides accommodation for eligible Cree patients and their families.
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Indian cultural and community organization
- promotes social and cultural heritage of immigrants from India and people of Indian heritage, and others interested in Indian heritage
- organizes several community events through out the year to promote above values including Heritage Day, Baisakhi, Summer Social/picnic, Diwali, a Children's Christmas Party, etc.
- helps and supports the arrival and assimilation of newcomers of Indian origin to the Kingston region
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Cultural heritage group
- translation services
- speakers
- active in the community
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Sign language interpreting services in Durham Region and surrounding four counties
- facilitates clear two-way communication between Deaf and hearing people through sign language and spoken language
- interpreting services provided in American Sign Language (ASL) - English, or la Langue des Signes Québécoise (LSQ) - French
- interpreting services are available on-site, or through video remote technology - video remote interpreting (VRI) services enable Deaf and hearing people to communicate through an interpreter who is located off-site
- emergency services are offered 24 hours/day, 7 days/week, 365 days/year
- emergencies may occur in: hospital emergency rooms; after-hours medical clinics, crisis centres, shelters, police services, court settings, and child welfare cases
- NOTE that Emergency Interpreting Services are based on availabilities and may not be available on-site in all communities
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COVID19 - services offered virtually, office closed to public until further notice
Services, products and education that empower the Deaf and hard of hearing to overcome barriers to participation
Hearing Care Counselling Program for ages 55+ -program to develop, maintain, or augment sensory capacity to promote maximum independence
General Support Services - services to support Deaf and hard of hearing people 16 years and older
Services, products and education that empower the Deaf and hard of hearing to overcome barriers to participation
Hearing Care Counselling Program for ages 55+ -program to develop, maintain, or augment sensory capacity to promote maximum independence
- assessment and support for seniors with hearing loss
- home consultation or virtual visits on coping with hearing loss, communication strategies, use, care and maintenance of hearing aids
- assistance with selecting specialized communication equipment including telephones, alerting devices, TV accessories, etc.
- education and training are also provided to caregivers and service providers such as retirement homes, long-term care homes, etc.
- information on coping with hearing loss and improving communication skills in a variety of listening environments
- information on hearing loss, hearing aids, technical devices
- speech reading and other communication and coping strategies
- classes at various times throughout the year
- career planning
- preparing for interviews
- accessing funds for work-related expenses, such as appropriate clothing or assistive devices, including hearing aids
- facilitate clear two-way communication between Deaf and hearing people through sign language and spoken language
- interpreters provide communication in American Sign Language (ASL) - English, or la Langue des Signes Québécoise (LSQ) - French
- available on-site or through video remote technology
- interpreters can assist in a variety of settings including: at a job interview, at a medical appointment, in a business meeting, banking matters, reporting a crime, court proceedings, in crisis in a hospital, shelter and police station
- offered 24 hours/day, 7 days/week, 365 days/year
- emergencies may occur in hospital emergency rooms, after-hours medical clinics, crisis centres, shelters, police services, court settings, and child welfare cases
General Support Services - services to support Deaf and hard of hearing people 16 years and older
- guidance, advocacy, support and counselling to Deaf and hard of hearing individuals who need assistance managing everyday life events such as completing government forms, navigating systems, and coping with hearing loss
- includes help with renewing driver's license and health card, navigating government services, attend meetings where additional support is needed
- counselling includes (but is not limited to) support in times of stress, marital, family or relationship problems, coping difficulties, addictions, mental health issues
- counsellors are aware of the specific issues and cultures of Deaf, deafened and hard of hearing people and can be a great support
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COVID19 - Services are available in person, by phone, email or video conferencing * for settlement services call the Welcome Centre Communication Centre at 1-877-761-1155
Assists newcomers to Canada
Assists newcomers to Canada
- supports newly arrived immigrants in Canada
- information and referral for immigrants - immigration documentation, economic, social, health, cultural, educational, income supports, housing supports, and recreational services in Durham Region
- assist with government application
- help with information on banking, shopping, everyday tasks
- employment supports, learn job search skills
- non-therapeutic counselling
- services are free, confidential and culturally sensitive
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COVID19 - for settlement services call the Welcome Centre Communication Centre at 1-877-761-1155
Guidance and information about settlement and orientation to immigrants and refugees
Information and referrals regarding:
Guidance and information about settlement and orientation to immigrants and refugees
Information and referrals regarding:
- immigration, employment, social assistance, transportation, and legal services
- childcare and health care
- language classes
- housing - Landlord-tenant issues
- education - finding and enrolling in schools, other training programs, and credential assessment
- housing search information
- supportive counselling, problem solving
- filling out government forms
- commissioner of oaths for original documents
- affidavits, travel consents, and letters of invitation assistance
- applying for various types of ID such as OHIP, Driver's Licence
- setting appointments, such as for doctors, court, government agencies
- understanding documents and referrals to translation services
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Welcome Centre Immigrant Services [Durham Region], Ajax - Fairall St
1-877-761-1155 Office: 647-925-8929
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COVID19 - Offering in-person by appointment only * staff are still available to support you by phone, email or video where possible * call the Welcome Centre Communication Centre at 1-877-761-1155 to book or re-book an appointment or for any other information
Welcome Centre for refugees, immigrants and newcomers to Durham Region
Settlement and Orientation Services
Welcome Centre for refugees, immigrants and newcomers to Durham Region
Settlement and Orientation Services
- assistance with housing, health care
- assistance with Government applications
- Social Insurance Numbers
- community and government resources
- child care, basic needs
- English classes with computer aided instruction
- childminding and transportation allowance for eligible candidates
- accreditation information, assistance and information for internationally trained professionals
- accreditation portfolio assistance and action plans
- Job Search Workshops, resume assistance
- return to work action plans, job search resources
- free internet and fax services
- translation and interpretation services
- access to computers with Internet, wifi
- fax machine, photocopiers, scanners, telephones and webcams/headphones
- Income tax clinic during tax season
- free coaching and support
- connects you to a volunteer for one-on-one support
- volunteers answer questions and review return before filing
- FREE Turbo Tax software - special version that will not ask you to sign up for
upgrades - how-to-videos and guides
- Other services determined based on needs (such as legal services, mental health services, culturally-appropriate family counselling, youth services, newcomer women Entrepeneur, digital literacy, volunteer program)
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Welcome Centre Immigrant Services [Durham Region], Pickering - Bayly St
1-877-761-1155 Office: 905-420-3008
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Settlement and Orientation Services
- assistance with housing, health care
- Social Insurance Numbers
- community and government resources
- child care, basic needs
- English classes with computer aided instruction
- childminding and transportation allowance for eligible candidates
- accreditation information
- assistance and information for internationally trained professionals
- accreditation portfolio assistance and action plans
- job search workshops
- mentoring, networking
- resume assistance
- return to work action plans
- job search resources
- free internet and access to computers
- translation and interpretation services
- access to computers with Internet, wifi
- photocopiers, scanners
- telephones
- webcams/headphones
- income tax clinic during tax season
- other services determined based on needs (such as legal services, mental health services, culturally-appropriate family counselling)
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Individual and group settlement assistance including
- case management
- information and referrals
- form filling, interpretation and translation assistance
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Community and support services
- information and referrals, and settlement services
- supportive counselling
- employment and job search assistance
- legal information, assistance applying for benefits, and year round tax clinic
- youth tutoring and homework club, student mentoring programs
- senior community involvement programs
- interpretation service for Tamil community, including accompaniment to appointments
- health education, community outreach
- social and recreation events and activities
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Settlement services for immigrants and refugees
- individual, family and youth counselling
- information and referral, housing search assistance
- assistance with government forms, translation and intrepretation
- refugee settlement information and assistance
- youth outreach, volunteer opportunities
- employment consulting, assistance with resumes and interview skills, employment mentoring, employment workshops
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Newcomer orientation and welcoming supports to assist with settlement process, including workshops, mentorship and volunteer opportunities, mental health education and support, homework help and educational supports, and recreation and sports activities and outings
Orientation Communities
Includes information on mental health services, and social skills training for youth and their families
Welcoming Communities
Includes support, skills and training
Training available to service providers, youth in schools, and community agencies on various mental health and settlement topics
Orientation Communities
Includes information on mental health services, and social skills training for youth and their families
Welcoming Communities
Includes support, skills and training
- youth leadership and mentoring training
- homework help and educational supports to develop employment skills
- information and integration support
- workshops on topics such as communication and social skills, cross-cultural and diversity skills, and public transit navigation
Training available to service providers, youth in schools, and community agencies on various mental health and settlement topics
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Short Description
COVID19 -- in person services have resumed
Information and Orientation Services -- settlement services for newcomers who have been in Canada for less than 4 years, including landed immigrants, Convention refugees and foreign-born Canadian citizens
Seniors Services
Information and Orientation Services -- settlement services for newcomers who have been in Canada for less than 4 years, including landed immigrants, Convention refugees and foreign-born Canadian citizens
- orientation, information sessions, supportive counselling
- information and referral including housing, access to community resources
- employment assessment and preparation, job fairs, computer with free Internet access
- advocacy, interpretation
- English conversation classes
- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto -- see separate entry; care for newcomer children -- childminding for parents attending sessions
- volunteer recruitment and training
- outreach, advocacy
- cultural activities
- individual and family counselling for assaulted women and children
- support group for abused women, educational workshops
- assists victims of domestic violence who are at risk of abuse
- domestic violence prevention workshops
Seniors Services
- recreational activities
- support groups for isolated Afghan senior women
- assistance accessing community resources
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Participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto (see separate entry), childminding and transportation assistance available, full-time or part-time classes
Settlement Services
Settlement Services
- information and referral
- orientation, needs assessment
- translation and interpretation
- supportive counselling
- bridging services
- form filling
- workshops and tours
- employment counselling
- one-on-one and group information sessions
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Vietnamese Association, Toronto, Scarborough Office
Office: 647-207-1790Abby : 437-438-0328
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Short Description
Offices are open, but appointments are recommended
Settlement and Adaptation Services
Settlement and Adaptation Services
- information and referral, orientation, housing referrals
- one to one gambling counselling and workshops
- translation and interpretation
- documentation, form filling
- outreach, social development program, educational workshops
- career mentoring
- employment counselling, resume preparation, job search techniques
- assistance obtaining certification of education and/or trade documents
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Immigrant Resource Centre -- multiservice centre with newcomer, job seeker and family services for all ages
Settlement and Employment Services
Settlement and Employment Services
- information and referral
- orientation, needs assessment
- translation and interpretation
- supportive counselling
- bridging services
- form filling
- workshops and tours
- seasonal income tax clinic
- group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
- trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development - contact 416-940-3360
- walk-in centre
- resource materials for internationally trained professionals
- business information
- referrals
- drop-in centre providing settlement and integration information and resources
- access to computers, Internet
- outreach program based in elementary and secondary schools from mid-August to end of June, and in libraries and summer school programs from July to mid-August
- homework club
- multi-languages service in North York area, connecting parents and students with the schools, parent interviews with schools, parenting group sessions, settlement information sessions - contact 416-292-7510 ext 301
- walk-in job search centre
- access to computers, Internet, fax, photocopier, telephone
- staff assistance available
- resource materials
- job boards
- labour market information
- resume clinics
- mock interviews
- workshops
- EarlyON Child and Family Centre, preschool education program for children and their parents
- social and learning skills for preschool children
- parenting education
- parent-child interactive activities
- after school program
- summer camp
- Saturday enrichment classes
- leadership and life skills training, homework help
- employment readiness
- form filling
- supportive counselling
- client intervention assistance
- social, educational and recreational programs
- support groups
- health information workshops
- training and development
- placements
- public education
- food skills training programs
- also facility or hall rentals
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Office open to the public Monday-Friday 9 am-5 pm; for information, call 416-266-1777
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Settlement Services for Immigrants and Refugees
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Settlement Services for Immigrants and Refugees
- needs assessment, information and referral, advocacy, orientation, translation and interpretation, escort, assistance in finding housing
- sponsorship of refugees
- health workshops, mental health -- support groups, counselling, crisis intervention
- heritage language classes
- skills upgrading, adult literacy classes
- seniors program for mutual support and education
- youth program offering services in settlement, counselling, skills development and social events
- Homework Club with individual assistance and group work
- citizenship test preparation classes
- day or evening, full-time and part-time classes
- group activities for newly arrived immigrants and refugees of all ages to help orient them to their new community and establish social and professional networks
- trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development
- individual counselling and orientation sessions
- mental health -- support groups, counselling, crisis intervention
- Women's Circle
- food package distribution to seniors, families on Mondays and Wednesdays 11 am-3 pm
- Afghan Women's Catering Group, Afghan Sewing Circle, media and overseas projects
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COVID19 Services provided remotely; call, email or fax and staff will follow up
Housing help, including information and referral, advice on tenant rights and responsibilities, eviction prevention, drop-in Tuesday mornings
Toronto Rent Bank
Access centre for interest-free repayable loans to low-income households in rental arrears, or needing to move into more suitable housing; also interest-free loans for first and last month's rent deposit to move into more affordable housing
Utilities Program
Access centre for utilities assistance
Community Building and Connections
Advocacy or access to financial aid to support integration and settlement in new community, including support to maintain or access permanent housing
Settlement Program
Orientation, interpretation, referral to education, employment or health services, help with form filling, citizenship test preparation classes
Landlord Recruitment Program
Matches tenants with landlords, includes free rental listings, and information on landlord and tenant rights
EPIC Program
Follow-up case management services for individuals recently housed by the City of Toronto, by referral from City of Toronto outreach service
Housing help, including information and referral, advice on tenant rights and responsibilities, eviction prevention, drop-in Tuesday mornings
- promotes affordable housing options
- Housing Connections (see separate entry) Community Partner, assistance with housing search and application process
Toronto Rent Bank
Access centre for interest-free repayable loans to low-income households in rental arrears, or needing to move into more suitable housing; also interest-free loans for first and last month's rent deposit to move into more affordable housing
- must have legal status in Canada and meet income requirements of 50 percent or less from social assistance
- landlord and tenant mediation
- follow-up search assistance and community referrals
Utilities Program
Access centre for utilities assistance
- help with applications for Ontario Electricity Support Program providing assistance to lower-income customers with their electricity bills
- help with applications for LEAP (Low Income Energy Assistance Program) providing assistance to low income individuals and families who are in arrears for their electricity utility bills and have exhausted all other sources of financial support
- for help with Enbridge gas bills call 1-855-487-5327
- access to Toronto Emergency Energy Fund (EEF) providing one-time grant to help pay electricity and gas bills
Community Building and Connections
Advocacy or access to financial aid to support integration and settlement in new community, including support to maintain or access permanent housing
- for women, seniors and individuals who are unhoused due to domestic violence, and not eligible for existing federal settlement programs
- also for residents of Scarborough or eastern North York, who have low income and at risk for homelessness
Settlement Program
Orientation, interpretation, referral to education, employment or health services, help with form filling, citizenship test preparation classes
Landlord Recruitment Program
Matches tenants with landlords, includes free rental listings, and information on landlord and tenant rights
EPIC Program
Follow-up case management services for individuals recently housed by the City of Toronto, by referral from City of Toronto outreach service
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Participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate entry; childminding and transportation assistance available
Settlement Services
Settlement Services
- information and referral, orientation, needs assessment, supportive counselling
- translation and interpretation, form filling
- bridging services, employment counselling
- workshops and tours
- seasonal income tax clinic
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Counselling and Support Services, Scarborough Office
1-877-292-2288 Office: 416-750-3045
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Medical, mental health, settlement and social support services, including integrated anti-human trafficking support; research and education
Mental Health Counselling and Support
Confidential assessment, counselling, crisis intervention and support services
Settlement Services
Including needs assessment, information and referral, orientation, supportive counselling, interpretation and translation services, employment counselling and computer training, and peer support groups
Children, Youth, and Parent Programs
Specialized settlement services for children and their families to deal with trauma and restore family functioning
Language and Skills Training
Includes English as a Second Language (ESL), computer classes, citizenship preparation classes
Public Education Program
Includes community consultation and public information, and international projects
Mental Health Counselling and Support
Confidential assessment, counselling, crisis intervention and support services
- individual, family and group counselling, and mutual support groups
- service coordination and referral to treatment
- contact for information on available languages
Settlement Services
Including needs assessment, information and referral, orientation, supportive counselling, interpretation and translation services, employment counselling and computer training, and peer support groups
- referrals to outside resources, including housing, social services, legal and medical help, skills training, cultural groups, and recreational programs
- assistance with documation and completing applications
Children, Youth, and Parent Programs
Specialized settlement services for children and their families to deal with trauma and restore family functioning
- homework club, individual tutoring, education counselling, leadership development, and summer recreation programs
- workshops such as job interview skills, employment training, driver education, health and sexual health, education options
- parent supports such as counselling, school and child welfare systems navigation, assistance accessing child care and completing subsidies applications
- assistance accessing free or affordable community programs
Language and Skills Training
Includes English as a Second Language (ESL), computer classes, citizenship preparation classes
- participates in LINC (Language Instruction for Newcomers to Canada) in English, upon assessment by YMCA of Greater Toronto, see separate listing
Public Education Program
Includes community consultation and public information, and international projects
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Settlement Services
- information and referral, orientation, needs assessment
- translation and interpretation
- supportive counselling, bridging services
- form filling, seasonal income tax clinic
- workshops and tours, employment counselling, job board, resume help, job readiness clinic, employment communications
- group activities for newly arrived immigrants of all ages to help orient them to their new community and establish social and professional networks
- Mentorship Program -- trained and experienced volunteer mentors assist, with focus on citizenship and civic engagement or skills and career development
- English conversation groups, contact 416-940-3360
- settlement services provided at public libraries
- information and referral, orientation, needs assessment
- translation and interpretation
- supportive counselling, bridging services, information workshops
- library programs in partnership with libraries, call 416-316-3803 (Chinese); 416-707-8259 (Urdu)
- walk-in job search centre, access to computers, internet, fax, photocopiers, telephone
- staff assistance available, resource materials
- job board, labour market information, workshops
- EarlyON Child and Family Centre, preschool education program for children and their parents
- social and learning skills for preschool children
- parenting education, parent-child interactive activities, contact Miranda Fung at 416-292-7510 ext 124
- client intervention and assistance, form-filling
- supportive counselling, social, educational and recreational programs
- health information and workshops
- community visits and trips
- contact Cindy Yee at 416-292-7510 ext 129
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