Searching for Crisis Lines

Supports for children, youth, and families:

• when a mental health crisis is identified and requires immediate support
• when risk taking behaviour is identified and immediate support is required to safety plan (self-harm, suicide, aggression)
• who need assistance with school issues or refusal to attend, addictions concerns, conflict, emotional dysregulation
• when service navigation and linkage is needed
• when immediate situational support is required
• whenever a child or youth requires support or you're unsure how to help

Crisis workers will:

• follow up within one hour of initial referral or next day in cases of afterhours referrals
• conduct risk assessment and formulate safety plans during initial phone contact
• support determination of continued level of risk for the child or youth, assist with coping plans and connection to appropriate resources
• provide up to 6 sessions of brief therapy (based in Cognitive Behavioural Therapy) as deemed appropriate by the Crisis Worker
• provide parents with positive parenting support (Triple P)
• provide information about children's mental health services, service navigation and linkages as required

Mental Health Crisis Line operates out of Canadian Mental Health Association, Simcoe County Branch and provides telephone crisis intervention 24 hours a day. Crisis Line provides the link to the Youth Crisis Response Worker.

Crisis telephone line providing single-point access to crisis services for individuals in Simcoe County and surrounding areas

• Crisis line is available 24 hrs a day for individuals to speak with staff who are professionally trained in mental health and addictions
• Crisis workers provide:
  • suicide intervention
  • risk assessment
  • information and referrals
  • assistance in resolving crises and securing appropriate crisis intervention resource information
  • pre-crisis support and coping strategies to those who have experienced significant mental health concerns and/or psychosocial stressors and will secure appropriate level of Crisis intervention ongoing

For immediate mental health assistance, call:

• Mental Health Crisis Line (Mon-Sun 24 hours): 705-728-5044 or 1-888-893-8333; if your call to the crisis line is answered by an automated service leave a message and a crisis counsellor will return your call promptly
• Telecare: 705-726-7922
• Kids Help Phone: 1-800-668-6868 or text CONNECT to 686868 to chat

Emergency residence with 27 beds for women and their children who are experiencing abuse in their significant relationships, residential services include:

• Safe, temporary accommodation
• Crisis telephone and on site counselling
• Children's services for residents
• Legal and court support
• Information and referral
• Education, advocacy and assistance with social services including Ontario Works, Ontario Disability Program and Social Housing
• Emergency transportation if required
• Emergency Residential support for women experiencing human trafficking

Outreach services include legal advocacy and court support, individual counselling, groups, information and referral, education, advocacy,assistance with social services and community services including Barrie Food Bank

Donations of food, new household items and clothing accepted by appointment, call for information at 705-728-6300

Family Court Support Worker Program

• Information on the family court process
• Assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid)
• Referral to specialized services and supports in the community
• Safety planning
• Court accompaniment to proceedings when appropriate

Have created a Violence Prevention video series, designed for youth, but accessible to all on a variety of topics related to healthy relationships. Visit: www.barrieshelter.com/resources/ to view the five videos. Check back as additional videos will be added soon.

Winter Sponsorship Program

• Matches families staying at the shelter and those families that access outreach services with individuals or businesses, who would like to "adopt" a family in need and provide a Christmas of gifts, gift cards and food gift certificate/food items
• To sponsor a family, contact the Shelter at 705-728-6300

Francophone prevention centre for violence against women and sexual assault

• free and confidential services offered include counseling, transitional support, housing support, family court support, advocacy, representation and accompaniment (when possible)
• offer information and referrals to community services and provide resources for support (books, CD-DVD's, etc)
• services offered are available by phone, or by email, in-person services are available by appointment only

Family Court Support Worker Program
Information on the family court process

• assistance in preparing for family court proceedings (documenting history of abuse, accessing Legal Aid)
• referral to specialized services and supports in the community
• safety planning
• court accompaniment to proceedings when appropriate

COVID-19 Response
Beginning July 4, 2022, in-person and virtual/phone counselling will be offered to current clients. Groups and workshops will work within the "hybrid model" and be available in-person and virtually, based on registration. Drop-In groups will be virtual in July and begin in-person in August.

Beginning September 6, 2022, 100% of counselling sessions to be actively offered in-person. Virtual/phone appointments still accepted based on client's needs. Groups and workshops will continue with a hybrid model, based on registration. Drop-In group will continue to be 100% in-person.

People visiting the space are currently required to wear a mask, and if not, to maintain social distancing. All staff are required to wear a mask when they are in common areas. All women entering the space will be asked to complete COVID-19 screening questions. Visitors to the space who are displaying two of any of the prominent COVID-19 symptoms will not be permitted.

Regular Service
Provides free and confidential services for women 16 years of age and older, throughout Simcoe County, who have experienced sexual violence at any time in their lives.

Services include:

• a 24 hour telephone crisis line
• individual counselling and support groups
• court and hospital accompaniment
• legal support, advocacy, information, and referrals
• public education to end violence against women in our community

Partner Abuse Program

• Information, support, and individual and group counselling for women who have experienced abuse in a partner relationship
• program helps women plan for safety, decrease isolation and increase self-confidence and assertiveness
• program is offered in various locations throughout Simcoe County, call for information

Presentations are done in person or virtually on consent, healthy relationships, digital abuse, gender, and self-esteem, and
'rape culture'.

Telephone, email and/or video counselling available; limited in-person appointments available; call, email or visit website for updates and information

Counselling and community support programs and services for children, youth, adults, couples and families, including support with parenting, relationships, coming out, anxiety, depression, trauma, abuse, family stress and separation and divorce

Counselling
For individuals, couples and families, in a variety of formats including language-specific, telephone, face-to-face and single session consultation
in-person appointments available on limited basis, contact for information

Virtual walk-in counselling
For youth, adults, couples and families, on first come, first served basis

• accessed once per month
• virtual appointments 15-90 minutes depending on individual needs
• call 905-895-2371 Mon-Tue, Thu 10 am-5 pm (excludes holidays) to book appointment
• not a crisis service

Triple P Parenting
Resources and support for parents managing children with behavioural and emotional issues; individual or group sessions available for parents of kids birth-12 years, parents of teens 13-17 years and parents of children with developmental/behavioural issues; visit www.triplep.net

Group Services
Psychoeducational and therapeutic group programs for children, youth and adults on topics including developing social skills, managing anger and anxiety, practicing mindfulness, parenting and 2SLGBTQ+ issues

• language-specific groups offered in the community
• check group calendar for details

Outreach and Presentations
Community-based mental health supports ensure inclusive and accessible services; includes language-specific counselling, group services, parenting workshops and presentations at several locations in the community

Families and Schools Together (FAST)
Eight-week prevention program for parents and children helps with future social integration and participation, academic achievement and healthy lifestyle decisions; FASTWORKS 2-year, bi-monthly, parent-led follow-up program accessed through school

2SLGBTQ+ Services
Host and lead agency for York Rainbow Network and York Rainbow Information, Referral and Support Line, 1-888-York-LGBT (1-888-967-5542)

• safe access to individual, couple and family counselling, group services and community outreach support
• counsellors attend sensitivity and awareness training, with experience in areas such as coming out, sexual orientation, gender identity, life transitions, relationships, discrimination, parenting
• community consultation and training services
• for information contact Andrew, 905-883-6572 ext 151

Emergency shelter for abused women and children in crisis situations and fleeing abuse. Offers:

• 24-hour crisis line providing counselling and information
• Outreach/Legal Advocacy Program (ext. 223)
• Transitional Housing & Support Program (ext. 224)
• Crisis counselling
• Support groups
• Public education presentations are available (ext. 224)
• Information and referral to other services

Distress line services include:

• Anonymous and strictly confidential distress phone line service
• Reassurance Call Program
• Referrals to appropriate agencies for people with specific problems
• Information for all AA meetings and groups in area
• Provides speakers for local interested groups

Green Haven Shelter is a safe alternative to an abusive home.
Trained staff are available 24/7. Safety and confidentiality are key priorities. Information on options, rights, resources, and referrals to services that best meet clients needs will be provided. These could include legal, financial, housing and employment issues. Concerns about the impact of exposure to violence and the effect of trauma on both children and women can be explored.

Programs available include:

24 Hour Crisis Line

• Immediate telephone support
• Crisis intervention
• Toll-Free: 1-888-285-6958
• Local: 705-327-7319
• Text: 705-345-1302
• Email: crisis@ghws.ca

The Residential Shelter Program

• Safe, secure refuge 24 hour / 7 days a week
• Informal, confidential support and crisis counselling
• Financial, legal and housing information and referrals
• Information on community resources and referrals
• Emergency transportation
• Safety planning

Transitional Housing Support Services

• Housing alternatives for women in residence or from the community
• Employment and education opportunities
• Applications to subsidized housing programs
• Income support and budgeting, financial resources and options
• Information and support regarding legal aid
• Parenting support resources
• Local: 705-327-7383 ext 222
• Email: transition@ghws.ca

The Community Outreach Program

• An alternative to the Residential Shelter Program
• Court/legal support
• Confidential individual and/or group counselling by appointment
• Local: 705-329-2806
• Email: outreach@ghws.ca

Child and Youth Services

• Individual and group counselling
• Recreational and play activities, including arts and crafts
• School support while residing at the shelter
• Parenting support for mothers​
• Local: 705-327-7383 ext 225
• Email: youth@ghws.ca

COVID19 Services available online or by phone, no walk-in or in-person service; 24-hour crisis line 1-800-263-6734

Free, confidential and non-judgemental rapid response 24-hour crisis support, individual counselling, peer support, and advocacy for survivors of sexual violence and/or commercial sexual exploitation

Sexual Violence Counselling
Individual counselling up to 24 weeks, renewable on case by base basis if more support required

• includes date rape, cyber sexual violence, childhood sexual assault
• volunteer training

Human Trafficking
Counselling, case management, safety planning and intervention

• support, advocacy and referrals, contact 905-895-3646

Public education and outreach, including workshops and presentations around sexual violence and human trafficking, contact Public Education Coordinator sseeraj@womenssupportnetwork.ca

Confidential text and online chat tool to connect women who are victims and survivors of domestic violence and abuse to trained counsellors, advice, referrals and support

Telephone, email and/or video counselling available; limited in-person appointments available; call, email or visit website for updates and information

Counselling and community support programs and services for children, youth, adults, couples and families, including support with parenting, relationships, coming out, anxiety, depression, trauma, abuse, family stress and separation and divorce

Counselling
For individuals, couples and families, in a variety of formats including language-specific, telephone, face-to-face and single session consultation
in-person appointments available on limited basis, contact for information

Virtual walk-in counselling
For youth, adults, couples and families, on first come, first served basis

• accessed once per month
• virtual appointments 15-90 minutes depending on individual needs
• call 905-895-2371 Mon-Tue, Thu 10 am-5 pm (excludes holidays) to book appointment
• not a crisis service

Triple P Parenting
Resources and support for parents managing children with behavioural and emotional issues; individual or group sessions available for parents of kids birth-12 years, parents of teens 13-17 years and parents of children with developmental/behavioural issues; visit www.triplep.net

Group Services
Psychoeducational and therapeutic group programs for children, youth and adults on topics including developing social skills, managing anger and anxiety, practicing mindfulness, parenting and 2SLGBTQ+ issues

• language-specific groups offered in the community
• check group calendar for details

Outreach and Presentations
Community-based mental health supports ensure inclusive and accessible services; includes language-specific counselling, group services, parenting workshops and presentations at several locations in the community

Families and Schools Together (FAST)
Eight-week prevention program for parents and children helps with future social integration and participation, academic achievement and healthy lifestyle decisions; FASTWORKS 2-year, bi-monthly, parent-led follow-up program accessed through school

2SLGBTQ+ Services
Host and lead agency for York Rainbow Network and York Rainbow Information, Referral and Support Line, 1-888-York-LGBT (1-888-967-5542)

• safe access to individual, couple and family counselling, group services and community outreach support
• counsellors attend sensitivity and awareness training, with experience in areas such as coming out, sexual orientation, gender identity, life transitions, relationships, discrimination, parenting
• community consultation and training services
• for information contact Andrew, 905-883-6572 ext 151

15 bed emergency shelter that provides support to abused and homeless women across Simcoe County and their children.

Services include:

• a residential program
• confidential counselling services
• legal advocacy and information
• support groups for women and children
• 24 hour telephone crisis line
• community referrals
• 5 bed emergency shelter for homeless women and their children
• 5 designated beds for women who have been trafficked

Services include:

• free pregnancy testing
• information on parenting, adoption, and abortion
• pregnancy loss support for abortion and miscarriage
• material support with diapers, formula and clothing for women and infants aged 0-12 months
• peer support

A women and children's shelter that provides support in many areas including Therapeutic Counselling, Housing, Legal Advocacy, and programming for Children and Youth.

Services include:

• Therapeutic Counselling
• Transitional Housing and Legal Support Program
• Children's Program
• Youth Program
• 24 hour Crisis Line for support
• Shelter Program

COVID19

• services continue to be provided, but COVID screening is in place
• Bed Program is accepting clients from the community, including individual and community referrals
• Virtual Mobile Crisis Program available in partnership with York Region Kinark for children and adolescents

Through 310-COPE and 24/7 crisis support, people in mental health crisis are connected to services and support to achieve their goals and live meaningful lives

Confidential crisis telephone, text and live chat response service

• individuals are connected with a crisis response professional, 24 hours
• crisis worker will provide an immediate response to feelings of distress, loneliness, anxiety or fear, thoughts of suicide
• mental health information and referral
• supports older adults, their families and their caregivers who live and cope with dementia, mental health issues and other neurological conditions at home, in long term care facilities or elsewhere
• text and chat available 24 hours

Short-Term Crisis Bed Program -- intake through crisis response

Mobile Crisis Response Teams -- for situations assessed to require a more direct, face to face response, a Mobile Crisis Response Team is able to respond to provide on-site supports

• available 12 hours a day, 7 days per week serving York Region in partnership with York Regional Police
• available 12 hours a day, 5 days per week serving South Simcoe in partnership with South Simcoe Police and Simcoe County CMHA
• available 10 hours a day, 7 days per week serving South Simcoe in partnership with Nottawasaga OPP

Child and Adolescent Crisis Response --

• in partnership with Kinark Child and Youth Services; virtual mobile crisis response to provide assessment, stabilization and connection to services;
• After Hours Child & Youth Mental Health Crisis Response, call 310-COPE Crisis Line: Monday-Friday, 5 pm-9 am; Saturday-Sunday 24 hours;
• serves Durham Region, Haliburton, City of Kawartha Lakes and Peterborough
• After Hours Partnership - Kinark Child and Family Services (Durham); Point in Time (Haliburton County); Peterborough Youth Services (Peterborough); Chimo Family and Youth Services (City of Kawartha Lakes)

COVID19 Emergency shelter and crisis line open, call 1-800-661-8294

Emergency shelter and 24 hour crisis line and crisis intervention, including support, counselling, advocacy, information and referral, legal information and court support, women's groups including transition support program, and Let's Talk children's groups; also second stage housing and outreach programs

• capacity 30
• multicultural focus
• public education

Secure locations in Jackson's Point and Richmond Hill, call for information; also Keswick Outreach 905-476-8992, Markham Outreach 905-479-4551

Telephone and chat, crisis and non-crisis peer support from recovery perspective, provided by individuals with lived experience of mental health and/or addiction challenges, and/or trauma

Warm Line cannot be reached from blocked/unknown numbers

COVID19 Virtual support available, visit www.gatoronto.ca/phone-meetings for hours and access codes

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Regular group meetings for men and women who desire to stop gambling

Gam-Anon
Mutual aid and support for spouse, family or close friends of compulsive gamblers, online meeting schedule available for locations in Ontario

COVID-19 -- maintain all essential services including supportive housing, assisted living, home care

• transportation for essential visits
• providing hot meals, frozen meals and food hampers to seniors and people needing isolation
• Transitional Care Centre -- regular service, visits (in person for family and caregiver with appointment)
• also available via phone/virtually telephone reassurance, supportive counselling and service coordination
• Family Health Organization, GAIN Community Team
• Adult Day Program -- in person and virtual care
• Diabetes Education Program -- assessment, consultation, group education
• Wellness and Community Development Program -- in person and virtual platform
• Vocational Training Centre -- in person and virtual platform

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Adult Day Program -- Monday-Friday 9:30 am-3 pm, weekday and weekend extended hours

• for persons 55 years and older with special needs such as physical frailty or mild memory impairment, in need of supervised, structured setting
• social and recreation activities, lunch, snack
• personal care and health related services -- exercise, foot care, physiotherapy, massage therapy
• transportation available
• fee

Overnight Stay Program -- respite care (caregiver relief) program for persons with cognitive impairment or dementia and seniors in need of services, stays up to three months, meals, snacks, showering services *

• laundry -- fee
• personal care and health related services provided by personal support workers including medication reminders, personal hygiene, feeding

Chinese Bereavement Services -- culturally specific bereavement services, individual support and self help group

• public education, seminars, workshops
• information and referral

Chronic Disease Self Management Program -- 6 week workshop for adults with chronic medical conditions such as heart disease, arthritis, diabetes, asthma, bronchitis

• individual counselling with nurse, dietitian and social worker
• health and education workshops, seminars, caregiver education and support
• information and referral
• workshop licensed by Stanford University

Community Outreach -- outreach programs for those living in seniors apartments and suburban areas, retirement groups, seniors self help groups

• community, wellness and health education
• caregiver support, volunteer development

Community support services -- escort to medical appointments, telephone security checks, friendly visiting, hospice visiting, grocery shopping, client intervention and assistance -- free

• congregate dining -- fee, subsidies available
• transportation -- fee
• referrals, follow up

Elder Abuse Prevention Program -- Chinese Elder Abuse Helpline 416-502-2321, elder abuse education, supportive counselling

Home care services -- home help, homemaking, respite care, palliative care -- fee

Personal Care Program -- for seniors living in the community requiring higher level of care

• care coordination
• scheduled and unscheduled personal support workers' visit, security check

Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home, health maintenance, nutritional counselling

Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older, drop-in centre, friendship groups, interest classes, outings

Offers specialized assessment and support for individuals experiencing mental health difficulties

Treatment plans may include:

• individual psychotherapy
• addictions counselling
• groups (educational and/or therapeutic)
• case Management
• counselling, education and support for individual family members
• specialized geriatric services (assessment and referral)
• seniors intensive case management
• Behavioral Support Ontario (BSO) Seniors Crisis service
• psychiatric resources
• court support services
• Rapid Access Addiction Medicine Clinic (RAAM)

Integrated Crisis Response Team Crisis Support Workers work with individuals to determine an immediate and short-term plan to help stabilize the crisis, and work with other community resources to prevent the re-occurrence of crisis and develop capacity for service pathways to meet individuals' needs.

Emergency shelters and crisis line, call 1-800-263-3247

Emergency shelter, crisis intervention, outreach, counselling and support services

Emergency Shelters
2 shelters, 24 hour crisis line and crisis intervention

Community supports
Non-shelter resident services include counselling and group supports for women and children, parenting programs, legal support program, and transitional housing support, public education and prevention programs, and volunteer opportunities

Provides counseling and support services to children, youth and their families. Provide assistance when a child or youth:

• could hurt them self or others
• is involved with fire play
• has had a significant loss or serious traumatic event
• is aggressive, violent or bullying
• is involved in risky behaviours (drugs/alcohol, unsafe sex, illegal activity)
• has serious challenges with relationships, feelings or behaviours
• is experiencing significant emotional distress

If needed, provides mobile service. Can meet with the individuals and family members at the office, home, in school, hospital or other required location.

For all programs contact office or visit website.

Calls made to office after hours, weekends and on holidays will be answered by 24hr answering service.

Short term, crisis and transitional supports and service planning

• specialized assessments, consultation and/or treatment including short term case management, residential program, day program, and hospital support
• residential safe beds in high support settings, maximum 30 day stay
• centralized telephone access for immediate consultation with network staff
• on-site consultation and support from in-home, day program, and residential service network staff
• time limited staffing support in social service settings

Collaboration of 35 partner agencies

COVID-19 -- maintain all essential services including supportive housing, assisted living, home care, transportation for essential visits, providing hot meals, frozen meals and food hampers to seniors and people needing isolation

• Transitional Care Centre -- regular service, visits (in person for family and caregiver with appointment)
• also available via phone/virtually telephone reassurance, supportive counselling and service coordination
• Family Health Organization, GAIN Community Team
• Adult Day Program -- in person and virtual care
• Diabetes Education Program -- assessment, consultation, group education
• Wellness and Community Development Program -- in person and virtual platform
• Vocational Training Centre -- in person and virtual platform

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Adult Day Program -- Monday-Friday 9:30 am-3:30 pm, weekday extended hours, Saturday 10 am-3 pm, available in Scarborough and Richmond Hill

• for persons 55 years and older with special needs, such as physical frailty or mild memory impairment, in need of supervised, structured setting
• social and recreation activities, lunch, snack
• personal care and health related services -- exercise, foot care, physiotherapy, occupational therapy, massage therapy
• transportation available

Chinese Bereavement Services -- culturally specific bereavement services, individual support and self help group

• public education, seminars, workshops, information and referral

Chronic Disease Self Management Program -- 6 week workshop for adults with chronic medical conditions such as heart disease, arthritis, diabetes, asthma, bronchitis

• individual counselling with nurse, dietitian and social worker
• health and education workshops, seminars
• caregiver education and support
• information and referral
• workshop licensed by Self-Management Resource Centre

Community Outreach -- outreach programs for those living in seniors apartments and suburban areas, retirement groups,seniors self help groups

• community, wellness and health education
• caregiver support, volunteer development

Community support services -- escort to medical appointments, telephone security checks, friendly visiting, hospice visiting, grocery shopping, client intervention and assistance -- free

• congregate dining -- fee, subsidies available
• transportation -- fee
• referrals, follow up

Elder Abuse Prevention Program -- Chinese Elder Abuse Helpline 416-502-2321, elder abuse education, supportive counselling

Geriatric Assessment & Intervention Network (GAIN) Community Team -- wrap around supported care and services with individualized comprehensive geriatric assessment

• intensive case management, personalized care plan
• service navigation

Home care services -- home help, homemaking, respite care, palliative care -- fee

Personal Care Program -- for seniors living in the community requiring higher level of care, care coordination, scheduled and unscheduled personal support workers' visit, security check

Transitional Care Respite Stay Program -- short stay transitional care for individuals recuperating from illness/hospitalization and respite (caregiver relief) -- fee

Integrated Dialysis Care Program -- Registered Nurses and Registered Practical Nurses visit home peritoneal dialysis patients at their home

• health maintenance, nutritional counselling

Supportive housing services -- for seniors requiring higher level of care, 24 hour on site services at Alexandra Park Apartments and Tam O'Shanter Towers, emergency response services

Wellness and Social Program -- social, recreational and educational programs for persons 50 years and older, drop-in centre, friendship groups, interest classes, outings