New Listing

We appreciate your time and efforts in keeping the database current. The information you submit will be reviewed by our data partner for your community.

Note that any submissions made from this page are ‘suggested’ changes. These suggestions are sent to our data partners where they are reviewed and processed. You will be notified once your suggestions have been processed by your Ontario 211 data partner. If you have any questions, email Ontario 211 at officeadmin@211ontario.ca and your request will be forwarded to the right person.

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    Description and Services

    General


    Brief description of the services that are offered. Use short phrases and point form. Use plain language (avoid acronyms, jargon, catch phrases, etc.).


    Office hours and days of service for both regular and after-hours service.

    For services with no set hours or irregular hours, use phrases such as "Hours vary" or "By appointment only".


    Leave blank if the service operates year-round. If the service operates during set dates (e.g. Jan-Apr), indicate here.



    Describes the catchment area for the service.

    Enter the broadest applicable value (e.g. if the catchment area includes all municipalities in a region, use the region rather than each individual municipality).

    Because this field is used for internal search, if the catchment area is the entire province (Ontario) or the entire country (Canada), please use a geographic value that reflects the primary catchment area for the service. For example, a hospital in Niagara Falls may accept patients from across Ontario, but primarily serves residents of the Niagara Region.


    Use this field only if there are restrictions based on geographical boundaries. Leave this field blank if the service is available to anyone no matter where they live.

    Use specific street or municipal boundaries as well as compass indicators.

    Examples:

    • Thunder Bay residents only
    • Serves residents who live between: Steeles Ave E (north) to Lawrence Ave E (south), Victoria Park Ave (west) to Markham Rd (east)

    Eligibility


    Enter a minimum and a maximum age when appropriate. If there is no minimum and/or maximum age required to access the service, leave the appropriate box blank (e.g. if a minimum age of 18 is required, but there is no maximum age, leave the maximum age box blank).

    Use whole numbers and decimal places when needed. For example, 2 ½ years of age would be entered as 2.5.

    Enter a minimum and a maximum age when appropriate. If there is no minimum and/or maximum age required to access the service, leave the appropriate box blank (e.g. if a minimum age of 18 is required, but there is no maximum age, leave the maximum age box blank).

    Use whole numbers and decimal places when needed. For example, 2 ½ years of age would be entered as 2.5.


    Specific conditions that must be met to qualify for service(s), including any restrictions or special conditions.

    If a service is open to all, use the phrase "No restrictions".

    Eligibility can involve several factors such as age, gender, physical and/or mental health, language, sexual orientation, cultural background, and income.

    Eligibility information should describe the group(s) the organization serves, rather than the group(s) the organization does not serve.


    Any specific instructions or procedures required to apply for service or that restrict service delivery.

    Examples:

    • Medical referral required
    • Must complete application form
    • Proof of income required

    Languages


    Use checkboxes to indicate languages in which the service is provided. If a language is selected, it indicates full service unless an explanation is given. Include the explanation in the “Other / General Notes” section, including the language to which it applies.

    Examples:

    • Italian translators may be requested by appointment
    • Portuguese Mon 1:00 - 4:00 pm.


    Other


    Specify whether there are fees for specific programs/services here. Use free text as required to describe fees. Indicate whether there are fee subsidies available and briefly what these subsidies are and who provides them.

    Please do not enter actual dollar amounts.


    Contact Information

    General


    • Generally used for the main number of an agency or program
    • If the main administrative number is toll-free, put it here prefaced with the words "Toll Free"
    • If the main number is answered 24/7, indicate here


    • Use when there is a toll-free line in addition to the main number
    • Important to specify where the number is usable if applicable (E.g. Within Ontario 1-800-268-6021)


    • Use only when a live person can be reached after hours, including answering services
    • Do not use for voicemail or an answering machine
    • If the number is 24 hours, specify in "Office Phone" rather than repeating it in "After Hours"


    • A Telecommunications device for individuals with hearing or speech impairments
    • If the line is toll-free, preface it with the words "Toll Free"


    • A number for individuals in crisis
    • With crisis services, it is a good idea to specify that any general numbers are "Administration only" so that it is clear that they cannot handle overflow calls if the crisis number is busy




    Social Media

















    Primary Contact


    The individual who is the contact for accessing/applying for the program (e.g. Program Coordinator). Only include if there is an individual the public should contact to access or apply for the program or services.








    Names


    The official name of the organization.


    The official name of the program or service if there is one.

    If there is no official name, a generic label can be used which clearly expresses the service(s) offered. For example, an organization that offers fitness and recreation programs might use the phrase “Fitness and Recreation Programs”. The name must be user friendly (i.e., avoid jargon, taglines, or terminology not easily understood by the general public).


    Any alternate name by which the organization or its program(s)/service(s) are commonly known. Can also include alternate variations of name(s), including acronyms (if the spelled-out acronym is used as the Agency Name) and spelled out versions of acronyms (if the acronym is the Agency Name).


    If the organization or its program(s)/service(s) has had a name change, put the new name in the appropriate field (Agency or Service Name) and put the former name(s) here.


    If the organization has a legal name that is different from its commonly used name, enter it here.


    If there is an official or well-known name for a physical location, enter it here. For example, a library’s branches would be a site name.

    Location & Accessibility

    Community


    Address



    Street Type





    Street Direction



    Mailing Address


    Only fill in the Mailing Address if mail is to be sent to a different location than the physical address.


    Postal Box Type


    Street Type






    Street Direction



    Other


    Enter one of the values below:

    • Fully Accessible (a minimum of parking, entrance and washroom are fully wheelchair accessible)
    • Partially Accessible (one or two of parking, entrance and washroom not fully accessible)
    • Not Accessible
    • Not Applicable (if the service is not offered out of a physical location, such as an online or phone-only service)

    For Fully and Partially Accessible, also indicate if any of the following apply:

    • Designated parking at entrance
    • Wheelchair accessible automatic main entrance
    • Easy access to elevator
    • Elevator with braille and voice/tone features
    • Barrier-free washroom including door and stall
    • Dedicated accessible washroom with all features
    • Wheelchair accessible washroom, assistance needed with door




    Other Details






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    About You

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    Special Instruction

    If there is some special information you wish to pass along to those reviewing the record, please enter it here:


    Use of this information

    Review our Terms of Policy. Please select one of the following options:

    About These Changes

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    Security Check

    Before your changes can be submitted, we require that you pass the following anti-spam security check. If you are having trouble passing this security check, or need other assistance, return to this form and use the contact information at the top of the page.

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    Please Note

    Every effort is made to ensure the information is this database is accurate, up-to-date and comprehensive. Ontario 211 cannot assume liability resulting from errors or omissions. Inclusion of a programme or service does not imply endorsement, nor does omission reflect on the contribution that an organization makes in a community. The reader should verify the information before acting on it.

    The site is linked to other website that are not under the control or maintained by Ontario 211. Ontario 211 Services is not responsible for the content on those websites. Ontario 211 provides those links to you only as a convenience, and the inclusion of any link to such websites does not imply endorsement by Ontario 211 of those websites.