Emergencies: 9-1-1
Call: 2-1-1
Toll-free: 1-877-330-3213
TTY: 1-888-340-1001
See email form below to contact 211 by email.
If you need information urgently, please call 2-1-1 as website requests are only answered during regular business hours.
Contact 211 Ontario
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Trouble dialing 2-1-1?
If dialling 211 does not work, please send an email to Laura Leather with the following information so we can follow up:
- Your phone number
- Your telecommunication service provider
- Whether you used a landline or cell phone
- The county or municipality you are calling from
- First three digits of your postal code
Head Office
Ontario 211 Services
One St. Clair Avenue West
10th Floor, Suite 1000
Toronto, Ontario M4V 1K6
Team
Karen Milligan
Executive Director
613-407-5100
Elsa Lee
Manager, Finance & Administration
416-777-0211 x 222
Laura Leather
Knowledge Mobilization & Projects Officer
416-777-0211 x 223
Destiny Bedwell
Communications and Marketing Coordinator
416-777-0211 x 225
Laura Smith
Data Analyst
416-777-0211 x 226
211 Regional Service Partners
If you need to reach 211 but cannot dial 211 and have reported the problem to us, please use the following numbers for the 211 Call Centre (Regional Service Partner) in your region.
The 211 helpline phones in Ontario are answered by Information and Referral Specialists at six organizations in Ontario. These organizations are our 211 Regional Service Partners. They are comprised of five non-profits and one municipality.
Each Regional Service Partner serves several regions or municipalities (see map). They build relationships with these municipalities and human service organizations in these regions. They participate in community initiatives to make services more accessible, answer the 211 helpline for these areas and work with 211’s local data providers who provide information on local organizations that are included in the 211 database.
Central East Region
Tel: 705-445-0641
Toll-Free: 1-866-743-7818
TTY: 1-888-340-1001
Email: 211info@communityconnection.ca
Website: www.communityconnection.ca
Central Region
Tel: 416-397-4636
Toll-Free: 1-877-330-3213
TTY: 1-888-340-1001
Email: 211update@findhelp.ca
Website: www.findhelp.ca
Central South Region
Tel: 905-682-6611
Toll-Free: 1-800-263-3695
Email: info@incommunities.ca
Website: www.incommunities.ca
South West Region
Tel: 519-258-0247
Toll-Free: 1-866-686-0045
Email: info@211southwestontario.ca
Website: www.citywindsor.ca
Eastern Region
Tel: 613-761-9076
Toll-Free: 1-877-761-9076
TTY: 1-888-340-1001
Email: info@cominfo-ottawa.org
Website: www.cominfo-ottawa.org
Northern Region
Tel: 807-624-1729
Toll-Free: 1-866-624-1729
TTY: 1-888-622-4651
Website: www.lspc.ca
211 Services in Canada
211 Alberta
Call: 2-1-1 (24/7)
Search www.ab.211.ca
211 service is available for Calgary and Area, Bow Valley Corridor, Red Deer and Red Deer County all in Central and Southern Alberta.
For a list of communities served by 211 Alberta, visit: http://www.ab.211.ca/communities_served.
To reach 211 Alberta from outside of Alberta use the following toll-free numbers:
Calgary – Central Alberta & Alberta South 1-855-266-1605
Edmonton – Alberta North – 1-888-482-4696
bc211
Call: 2-1-1 (24/7)
Visit: www.bc211.ca
TTY: 604-875-0885
211 service is available in Metro Vancouver, Fraser Valley, Squamish-Lillooet and Sunshine Coast Regional Districts.
211 Montreal
Call 2-1-1 from the regions of Laval and MRC de l’Assomption
211 is open everyday from 8:00 a.m. to 6:00 p.m.
Access 211 Greater Montreal online at www.211qc.ca.
Web service is available for Montréal, Laval and MRC de l’Assomption regions.
211 Saskatchewan
Visit: www.sk.211.ca
Email: 211sask@unitedwayregina.ca
211 phone service is not available in Saskatchewan yet.
First Nations, Métis and Inuit services and information: http://aboriginal.sk.211.ca/
Services for people experiencing violence and abuse: http://abuse.sk.211.ca/
211 Nova Scotia
Call: 2-1-1 (24/7)
Toll-free 1-855-466-4994
Visit: www.ns.211.ca
211 Service is available province-wide.
Online chat and texting available
Centre de référence de la Capitale-Nationale et de la Chaudière- Appalaches (CIR)
Call: 2-1-1
Visit: www.211quebecregions.ca
211 service is available in Greater Québec City Area and Granby Area.
Online chat is available.
211 is open the following days and times:
Weekdays from 8:00 a.m. to 7:00 p.m.
Weekends from 8:00 a.m. to 3:00 p.m.
211 Nunavut
Visit: www.nu.211.ca
211 phone service is not available in Nunavut
Call Kamatsiaqtut Help Line toll free at: 1-800-265-3333 (24/7)
Outside of Canada
211 phone service is available in most of the U.S. Try calling 2-1-1 or visit www.211.org to find your local 211.
Email Inquiries
If your request is urgent, please dial 2-1-1 as email is not monitored 24/7. We recommend using your business contact information for privacy reasons. We are committed to keeping your privacy protected and your information confidential at all times.
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