211 Regional Service Providers

In Ontario, the 211 system is managed by Ontario 211 Services, a non-profit agency that provides strategic direction and oversight. Ontario 211 Services is governed by a voluntary Board of Directors. The 211 helpline is answered by Information and Referral Specialists at our 211 Regional Service Providers.

Central East Region

Central Region

Tel: 416-397-4636
Toll-Free: 1-877-330-3213


Northern Region

Tel: 807-624-1729
Toll-Free: 1-866-624-1729
TTY: 1-888-622-4651


South West Region

Eastern Region

Tel: 613-761-9076
Toll-Free: 1-877-761-9076


211 Services Across Canada

 To find information about 211 services in other provinces and territories across Canada, visit 211.ca.

211 Services Across the US

To find information about 211 services across the United States, visit www.211.org.

Ontario 211 Services

Karen Milligan
Executive Director

Head shot photo of 211's  Director of Data and Digital Strategy.

Baijul Parikh
Director of Data and Digital Strategy

Elsa Lee
Manager, Finance & Administration
416-777-0211 x 222

Annette Huizinga
Manager, 211 Partnerships and Network Engagement

Laura Leather
Knowledge Mobilization & Projects Officer
416-777-0211 x 223

Laura Smith
211 Data Insights Manager
416-777-0211 x 226

Destiny Bedwell
Communications and Marketing Coordinator
416-777-0211 x 225