Our Mission

To enhance access to services and strengthen community planning by stewarding an integrated 211 system for the wellbeing of people in Ontario.

Our Vision

Empowered People. Thriving, Caring Communities.

Our Value Proposition

Putting the “Human” Back in Human Services

Unlike search engines, 211 applies a human touch for personalized solutions. Our highly-trained and accredited Community Navigators know how to ask the right questions to get the full picture of a person’s needs. Navigators then provide referrals to services to connect them to the right supports. In addition, some partnerships include 211 registering individuals for services directly or providing a warm transfer to the program. 211 will also advocate on a contact’s behalf, at their request.

We Offer Ontarians Service Choice

211 is available by phone for those looking to speak to a friendly voice or by text, online search, email or chat for those looking for convenience or who feel the stigma of asking for help. This makes our service available to all people of Ontario regardless of their level of digital understanding or ability to access the internet.

211 Makes Accessing Public Services Easy

2021-2023 Strategic Plan