Overview

Learn about the vision for 211 and the high customer satisfaction Ontario residents have given the helpline. 211 Ontario has grown in part by working with many partners to improve access to services. None of this would be possible without the leadership of our board of directors who volunteer their time to support 211. Learn how to search this site for program and services by watching this short video.

group of people - senior, doctor, mother

2021-2023 Strategic Plan: Putting the "Human" Back in Human Services

To achieve our vision of “Empowered People. Thriving, Caring Communities”, the Strategic Plan outlines how our services are delivered today, our strategic goals, and the desired outcomes for each of the stakeholder groups that we serve. Our plan will help us stay focused on continuously improving access to services through 211. We can help in the ongoing system design and implementation of a more efficient, flexible, and responsive public service delivery system through the data we collect on service availability, needs, service gaps, and barriers, improving access and quality of care for all Ontarians.

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Our Mandate

211 connects people to the right information and services, strengthen Canada’s health and human services, and helps Canadians become more engaged with their communities.

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History & Launch Dates

211 in Canada began as a community supported initiative to make finding the right community and social services easier. Learn more about its growth across Canada.

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Board of Directors

Learn more about our board of directors who volunteer their time to provide strategic direction and oversight to Ontario 211 Services.

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Annual Reports

Read about 211 Ontario’s growth since its launch, annual statistics and partnerships from our past annual reports.

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News

Read about our announcements and news from across 211 Ontario here.

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Privacy Policy

Learn about the type of information included in the 211 database, and our privacy and complaints policy.

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Contributors

There are hundreds of people and organizations that play a role in the 211 system. Some contribute their time, some contribute dollars, and some contribute their operational expertise. Others play an Ambassador role, building awareness of 211 in communities.

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