2019 – On 2-1-1 Day, residents are encouraged to make the right call

TORONTO, February 11, 2019 – February 11 is 211 Day across North America. To mark this day, the 211 Ontario helpline is asking residents to make the right call if they want or need non-emergency help by dialing 2-1-1. Today, 211 also launched the ability to chat with a 211 Specialist online at www.211ontario.ca.

Knowing the right number to call or chat with will help people find the right programs and services for their situation and reduce non-urgent calls to 911. Residents should always call 9-1-1 for a life-threatening emergency, when a property is in danger or a crime is in progress that requires the police, fire or paramedics.

“211 works closely with Emergency Responders and other front-line workers to alleviate the burden of misdirected or inappropriate calls to 911, ensuring emergency personnel can focus on dealing with the immediate crisis,” said Karen Milligan, Executive Director, Ontario 211 Services.

211 provides an online searchable database, and a 24/7 helpline to support front-line responders in connecting people to the longer-term and community-based supports they may need.

Navigating health, government, housing, legal & public safety services and finding the right helpline or information service were the top five reasons for calling 211 in 2018.

Dialing 2-1-1, a three-digit number, or chatting online with 211 at www.211ontario.ca, connects residents to the 211 helpline to find help for life’s twists and turns.

About 211

211 is a helpline available by phone, chat or online search that helps Ontario residents navigate the complex network of government, health, community and social service quickly and easily, 24 hours a day, 365 days a year, with interpretation in over 150 languages. 211 is supported by the Province of Ontario, United Ways and some municipalities across the province.


For information or interviews contact:
Destiny Bedwell, Communications and Marketing Coordinator
Ontario 211 Services
Tel: 416-777-0211, ext. 225
Email: dbedwell@211ontario.ca