News

More than half of Ontarians say it has been difficult to find clear, accurate information during the pandemic

(Toronto) - February 11, 2022 - Ontarians are acutely feeling the effects of the COVID-19 pandemic according to a new survey conducted fo...

Feb 11, 2022

2020 – On 211 Day, Canadians are encouraged to Make the Right Call!

(Toronto) - February 11, 2020 – Today is #211Day! #211Day is a national public awareness initiative for the 211 information-navigation ...

Feb 11, 2020

2019 – On 2-1-1 Day, residents are encouraged to make the right call

TORONTO, February 11, 2019 – February 11 is 211 Day across North America. To mark this day, the 211 Ontario helpline is asking resident...

Feb 9, 2019

Rural Ontario Institute and Ontario 211 Services release report on Needs and Unmet Needs in Rural Communities

Place does matter: New report highlights needs and unmet needs in rural communities TORONTO, ON, Nov. 29, 2018 – A new report from the...

Nov 29, 2018

211ontario.ca Website Wins Microsoft Canada Citizenship and Community Award

MISSISSAUGA, 2017 – Microsoft Canada has announced that Ontario 211 Services, in partnership with BDO IT Solutions, are the 2017 Citize...

Jul 31, 2017

211 helps Ontario residents navigate complex services: health and legal supports

Toronto - Ontario 211, the province’s go-to number to connect to health, community and social services, has released its 2016 caller st...

Feb 10, 2017

Leadership Transition, Ontario 211 Services

Dear 211 Stakeholders, The Board of Directors is pleased to announce that Karen Milligan, currently Director of Partnership Developmen...

Feb 17, 2016

On 2-1-1 Day, residents are encouraged to make the right call

TORONTO – February 11 is 2-1-1 Day across North America. To mark this day, 211 Ontario helpline is asking residents to make the right c...

Feb 10, 2016

211 receives $1 million to improve services for at-risk Canadians

Toronto - Ontario 211 and its strategic partners United Way Centraide Canada and Findhelp Information Services have received $1 million o...

Mar 30, 2015

Calls to Ontario 211 helpline rise as temperatures drop. More than 527,000 calls answered in 2013

Toronto - Ontario 211, the province’s go-to number to connect to health, community and social services, has released its 2013 caller st...

Feb 11, 2015

211 Windsor-Essex celebrates five years of community information and referral services

211 Windsor-Essex celebrated its fifth anniversary today and welcomed a host of staff and community partners to the call centre to mark t...

Feb 11, 2013

February 11th is National “2-1-1” Day

2-1-1 North, the lifeline to social and community services, celebrates 5 years of service 211 is used and trusted by thousands of pe...

Feb 11, 2013

211 and the Senior Safety Line 1-866-299-1011 join forces in the fight against elder abuse

On February 1, 2013 ONPEA’s Senior Safety Line partners with Ontario 211 and launches a collaborative new service delivery model, to in...

Feb 1, 2013

Thank you Ontario for making Ontario 211 a WINNER!

For the third time, 211 callers have generously shared their time and provided feedback on customer service provided by our I & R Spe...

Nov 16, 2012

211 Central: 211 combats misinformation and too much information

It’s not like she hadn’t asked for help. At 53, Sandra had endured years of struggle. A long-time sufferer of fibromalgia, and the si...

Feb 15, 2012

211 South West: Help is just a phone call away

Looking for assistance, answers or access to community services can be a complicated and overwhelming task. Searching the Web might requi...

Feb 15, 2012

211 Central South: Niagara sees a sharp rise in 211 calls in 2011

Niagara 211 expects to get walloped this year with a record-setting 75,000 calls for help, many of which will be messy, time-consuming an...

Feb 15, 2012

211 Dufferin Peel: Dial 211 because help is just a phone call away

Reaching out for help is difficult and no one knows this better than 211 Dufferin-Peel, a little-known information and referral service t...

Feb 15, 2012

211 Ontario helpline goes province-wide, over 4 million served

It’s official. 211 Ontario, the phone line that has helped well over 4 million callers find help in the social and human services secto...

Feb 15, 2012

Ontario 211 caller data enhances the way in which human services are funded and delivered in Ottawa

A new partnership between Ontario 211’s Ottawa call centre and a group of local researchers will make a significant difference in the w...

Feb 15, 2012

211 is a support system for all human services

As a mother of two Jennifer Robinson is always on the lookout for what’s best for her family. Among her staple of resources is the 211 ...

Feb 15, 2012

Calls to 211 after Goderich tornado demonstrated Ontario’s generosity

Collingwood, ON – Three months after the August 21 tornado and storm that demolished downtown Goderich in Ontario, it’s the generosit...

Dec 7, 2011

Ontario 211 wins industry award for customer satisfaction: Callers love Ontario’s groundbreaking helpline

Ontario 211, the information helpline for Ontario’s community and social services, won a coveted award for highest customer satisfactio...

Nov 23, 2011

Helping the deaf, deafened and hard of hearing: Deaf Access and The Canadian Hearing Society introduce 211 services to region

Simcoe County - Deaf Access Simcoe Muskoka and The Canadian Hearing Society has launched a new partnership with 211, the information sour...

Jun 21, 2010

Half a million Ontarians found help in 2009 by calling 211

211, the phone line to find help in the social and human service sectors, connected 494,586 Ontarians to basic human services help in 200...

Mar 16, 2010