211 in Ontario is governed by Ontario 211 Services, a non-profit agency, and provides strategic direction and oversight.
2018/2019 Board of Directors
President and Chair, Manotick
Barbara is a respected C-Suite level business advisor with deep experience in digital innovation, strategic planning and business transformation. She recently retired from Ernst & Young, after a 35+ year career with global consultancies. Barbara has also held VP-level positions in government organizations where she led complex service transformation initiatives. Barbara is passionate about business excellence and brings substantive corporate governance experience.
1st Vice Chair, Kingston
Allan has held progressively senior leadership positions in Ontario’s health care sector. Currently, Allan is serving as Chair of the Stroke Network of Southeastern Ontario and is a Board Director of Shared Support Services Southeastern Ontario. He is the principal of an independent health system planning consultancy. Allan has served in senior leadership roles at Riverside Health Care (Fort Frances, Emo and Rainy River in Northwestern Ontario). South East Community Care Access Centre, Health Care Network of Southeastern Ontario, Deep River District Hospital, Northeastern Ontario Regional Cancer Centre and Muskoka/Parry Sound District Health Councils.
Donna Armstrong Segal
2nd Vice Chair, Kingston
Donna has held many leadership roles in Ontario’s health care sector over the last five decades after starting her career in nursing. Recently, Donna was the past Chair of the South East Local Health Integration Network, a Director with Kingston General Hospital and Executive Director of the Health Council of Canada. Donna has also held several leadership roles with the Government of Ontario with both the Ontario Family Health Network and Ministry of Health and Long-Term Care.
Alasdair is the Vice President of Finance/Chief Financial Officer of Middlesex Hospital Alliance. He is an experienced Health Care Executive with over 20 years experience. He has the professional accounting designation CPA, CMA and Certified Health Leader. He is active in many health care committees and working groups in the South West Local Health Integration Network catchment area.
Board Director, Stratford
Currently Alex is teaching part time at York University’s Faculty of Liberal Arts and Professional Studies. Alex is retired after almost 38 years at the LCBO, where he was the Senior Vice Present of Finance and Administration and CFO for 20 years. He is a fellow of both the Certified Professional Accountants (FCPA) and Society of Management Accountants (FCMA). He has an MBA from the Ivey School of Business and a Masters of Education from Brock. He currently serves on the boards of a financial institution, a Wine & Spirits Distribution company and a not for profit charity.
Board Director, Toronto
Lauren is the Manager of Duty Counsel at the North York Family Courthouse. She has worked as a family lawyer for Legal Aid Ontario since her call to the Ontario Bar. Lauren obtained her Juris Doctor from the University of Windsor-Faculty of Law, and has dedicated her career to serving low-income Ontarians.
Ex-officio, United Way Centraide Canada, Toronto
Dan is an Executive Vice President at United Way Centraide Canada with over 15 years experience with United Way Centraide Movement leading strategic initiatives, including 211, public policy and organizational development. His career includes working with the Ontario Provincial Government and private consulting practice related to affordable housing, urban planning and public policy.
Arnold (Arnie) Francis
Board Director, Almonte
Arnie is the Vice President of d4projek management inc., a governance consulting company based in the Ottawa area. Arnie also holds the CISA, CPM and CBM designations. His involvement in community leadership includes founding a local refugee resettlement initiative, exercising a 25-year commitment to advocacy for vulnerable persons, and the promotion of cultural values through community engagement projects.
Board Director, Montreal/Toronto
Michael Lenczner works at the intersection of technology and the nonprofit sector. He splits his time between serving as the CEO of Ajah, a Montreal-based company that develops online tools for fundraisers, and being the Director of Powered by Data, a nonprofit initiative launched by Ajah that helps the nonprofit sector use data to increase its impact. Michael founded Île Sans Fil, a community wireless group now operating over 500 public hotspots in the Montreal area. Working in open data since 2005, he has co-founded national, provincial and municipal lobbying groups, as well as coordinated numerous hackathons. He co-founded Ajah in 2010 and in 2013, Ajah created Powered by Data. Michael is a frequent collaborator on academic-community partnerships and has published peer-reviewed articles.
Board Director, Toronto
Jack is a management consultant at KPMG; he leads enterprise-wide transformation initiatives across different industries for investors and operators. He specializes in sustainable cost reduction, post-transaction integration, and commercial due diligence. Jack holds a Master of Laws at the London School of Economics and Political Science, and a Bachelor of Commerce at the University of British Columbia. He has served in many charitable organizations, including the Trinity Square Cafe in Toronto.
Board Director, Ottawa
Geneviève is a Realtor in the Ottawa area, with extensive community involvement through her volunteer work as a board member of a social services agency, and through the variety of roles she has held in provincial and federal political campaigns. She is a marketing professional, having developed her expertise in her roles with Trimark Mutual Funds (Invesco) and Bell TV, and as a Professor at Collège La Cité in the Business Faculty. Geneviève is also a lay Bencher with the Law Society of Ontario.
Stephen J. Van Valkenburg
Board Director, Kitchener-Waterloo
Stephen has almost four decades of experience in Emergency Medical Services in Southwestern Ontario. He is currently the Chief of Region of Waterloo Paramedic Services. He has also served in senior roles in Middlesex-London Paramedic Services, Niagara Emergency Medical Services, as well as Lambton Emergency Medical Services, Wallaceburg Central Ambulance Communications Centre and London Central Ambulance Services.
Board Director, Toronto
Graham has more than 25 years in health care planning, policy, research, evaluation and program management. Currently, he is Senior Vice President at CorHealth Ontario. He has also held a number of leadership positions within the Ontario’s health care system such as the Ontario Renal Network, Cancer Care Ontario, and the Ontario Ministry of Health and Long-Term Care.