211 South West Region Snapshot 2016

211 South West Region includes the following municipalities/counties/regions: Chatham-Kent, Elgin, Essex, Lambton, Middlesex and Oxford.

37,447 Calls

Total Number of Web Sessions

Website Sessions by top 5 cities/towns in 211 Region

London – 14,006
Windsor – 13,428
Woodstock – 2,056
Chatham-Kent – 2,038
Sarnia – 1,964

211 Helps Low Income Senior Get Financial Help for Dentures

An 80-year old woman whose only source of income is the Canada Pension Plan called 211 looking for some help to pay for new dentures. She was referred to Ontario Works to apply for some discretionary funding and it was suggested that she talk to her bank about a line of credit or loan, since she owns her home. On following up, the 211 Specialist found out that the she had been provided with an application for funding and had an appointment with a local agency to get help filling in the application.  She said the 211 Specialist was “very helpful” and that she would definitely call 211 again if she needed any other assistance.

Helping Students Start the School Year off Right

In 2016, United Way Oxford County, a group of community agencies, big business and 211 Ontario began collaborating to deliver an innovative and efficient school supplies program.  Rather than giving out back packs filled with school supplies, the Supplies 4 Students program provides recipients with a voucher to shop at their local Staples store and pick out exactly what they need to start the school year off right.  Over 200 Oxford residents called 211 to register for this program and it was such a success that it will continue in 2017!

Why people called 211 in 2016

Legal, Consumer & Public Safety
6,753 Calls

Income Support & Assistance
3,796 Calls

Health Care
2,838 Calls

Individual, Family & Community Support
2,517 Calls

Government/Economic Services
2,390 Calls

2,358 Calls

Information Services
2,336 Calls

Mental Health/Addictions
1,150 Calls

902 Calls

834 Calls

770 Calls

Utility Assistance
742 Calls

622 Calls

Disaster Services
587 Calls

Clothing/Personal/Household Needs
577 Calls

Arts, Culture & Recreation
531 Calls

323 Calls