211 Eastern Region Snapshot 2016

211 Eastern Region includes the following municipalities/counties/regions: Frontenac, Hastings, Lanark, Leeds & Grenville, Lennox & Addington, Ottawa, Prescott & Russell, Prince Edward, Renfrew and Stormont, Dundas & Glengarry.

42,676 Calls

Total Number of Web Sessions

Website Sessions by top 5 cities/towns in 211 Region

Ottawa – 35,836
Kingston – 6,946
Cornwall – 4,137
Belleville – 3,755
Quinte West – 2,197

211 Helps A Family Access the Community’s Generosity During the Holidays

A man called during the Christmas season and requested help. He had already been to his Community Centre, but they were no longer accepting registrations for The Caring and Sharing Exchange/Toy Mountain programs; however, the worker had suggested calling 211. The client mentioned that he needed help because his Child Tax Benefit payments were discontinued since he had not filed his income taxes. The I&R Specialist connected the caller with the Shepherds of Good Hope’s Hamper Program, Toy Mountain’s Toy Centre, and a local income tax clinic. The client was relieved that he would get the help he needed.

Collaboration Has Helped Community Find Help During Holiday Season

Since 2009, 211 Eastern Region has worked in collaboration with The Caring and Sharing Exchange (C&SE) to help serve clients who need assistance during the Christmas season. Over the years, this partnership has allowed thousands of families to receive aid. It has been rewarding yet challenging as the service demands keep increasing but the system’s capacity remains the same. In 2016, 211 Eastern Region and The Caring and Sharing Exchange worked to develop the details of their existing partnership: objectives can be set to appropriately serve clients, and Information and Referral Specialists are now better equipped to handle these requests.

Why people called 211 in 2016

Individual, Family & Community Support
10,557 Calls

Income Support/Assistance
4,551 Calls

Legal, Consumer & Public Safety
3,889 Calls

Health Care
3,809 Calls

Information Services
3,507 Calls

2,679 Calls

Mental Health & Addictions
1,905 Calls

Utility Assistance
1,804 Calls

1,383 Calls

Government/Economic Services
1,271 Calls

Clothing/Personal/Household Needs
934 Calls

904 Calls

Arts, Culture & Recreation
635 Calls

614 Calls

401 Calls

384 Calls

58 Calls