211 Central Region Snapshot 2016
139, 843 Calls
Total Number of Web Sessions
Website Sessions by top 5 cities/towns in 211 Region
Toronto – 139,456
Mississauga – 14,172
Brampton – 13,040
Markham – 5,081
Vaughan – 4,540
Help for Woman Who Left an Abusive Relationship
A woman called 211 looking for multiple services including food, financial help, divorce law, a personal support worker (PSW) and housing help. She had recently left an abusive relationship and was feeling overwhelmed by her situation.The I&R Specialist provided referrals for each of the callers needs as well as the Assaulted Women’s Helpline and in-person counseling programs. Upon follow up, the I&R Specialist confirmed the woman was getting help from the referrals provided. The woman indicated that she was satisfied with the services and already had a mental health worker in place. A warm transfer was provided to the Community Care Access Centre (CCAC) to inquire about a PSW support.
Collaboration Develops Community Asset App for Police Services
A partnership between Ryerson University, Toronto Police Services, The City of Toronto and Findhelp/211 Central will improve community policing and help people get the support they need. The Community Asset Portal is a smartphone app developed by students at Ryerson University. It provides a scrollable map of 211 information data that connects officers to community support services including shelters, mental-health services in their area and resource navigation specialists at 211 Central. The app is an easy to use portal that will allow officers to immediately find appropriate services for an individual experiencing a mental health crisis.