211 Central East Region Snapshot 2016

211 Central East Region includes the following municipalities/counties/regions: Bruce, Dufferin, Grey, Haliburton, Huron, Kawartha Lakes, Muskoka, Northumberland, Parry Sound, Perth, Peterborough and Simcoe.

28,312 Calls

Total Number of Web Sessions

Website Sessions by top 5 cities/towns in 211 Region

Barrie – 16,263
New Tecumseth – 3,451
Orillia – 3,163
Peterborough – 2,847
Collingwood – 2,272

Prosthesis for Senior

79 year old man whose only income was Old Age Security and the Canada Pension Plan, called 211 looking for financial assistance to purchase a prosthesis. He was referred to the Ministry of Health and Long Term Care Assistive Device Program (ADP) and War Amps. 211 would advocate and contact the local St Vincent de Paul and Lions Club to see if they could assist with outstanding balance. Both of the local charities were willing to assist with the balance owing once. A 211 Community Navigator provided a letter of support for the caller. On following up, we found out that the ADP program would provide $2,796.75 and War Amps $1,000. St Vincent de Paul provided $400 and Lions Club paid $379.79, thus paying for the prosthetics in full. Caller was extremely thankful and that he would certainly call 211 again if he needed any other assistance.

Railway Suicide Prevention – Northumberland County

To offset the many calls for assistance along Northumberland rail lines to local police services and rail police services, Northumberland Safe Communities Committee posted signs they hope will have a high impact on individuals who will stop to read the sign and call 911 or 211 to reach out for help. Northumberland County does not have a 24/7 crisis line and the partnership with 211 will ensure callers get connected to the professional services they need anywhere in Ontario, 24/7 in 150+ languages.

Simcoe County Community Paramedicine Program

Community paramedicine allows paramedics and emergency medical technicians (EMTs) to operate in expanded roles to provide routine healthcare services to underserved populations, and helps to improve rural emergency medical services (EMS). 211’s Community Navigators receive referrals from Community Paramedicine and contact each patient to provide a further assessment on social and community services, and ensure they understand the information and referrals provided.

Why people called 211 in 2016

Health Care
3,628 Calls

Legal, Consumer & Public Safety
3,006 Calls

Individual, Family & Community Support
2,816 Calls

2,570 Calls

Utility Assistance
2,338 Calls

Income Support/Assistance
2,205 Calls

Mental Health/Addictions
1,501 Calls

Information Services
1,472 Calls

1,333 Calls

Government/Economic Services
1,219 Calls

1,109 Calls

Arts, Culture & Recreation
513 Calls

443 Calls

361 Calls

303 Calls

Clothing/Personal/Household Needs
262 Calls

62 Calls