Welcome to the new, redesigned 211 Ontario website!  

We have a new home online: on.211.ca. Please bookmark this new link. 

We made some changes to our website to make it better and more accessible for all our users.  

Some of the changes include: 

  • An improved layout to make navigation simpler
  • Powerful search capabilities making it easier to find relevant content 
  • Accessible and inclusive design so that everyone can use the website  
  • An interactive chatbot to serve you 24/7 – meet Navi! 

Let us know what you think! We would love to hear how the new website has improved your user experience, or if you run into trouble as you navigate the site so we can make it better for you.  

Our website has changed, but how to reach 211 is still the same:  

  • Dial 2-1-1  
    • Our helpline is answered by real people 24/7. Service is available in 150+ languages.  
  • Text 2-1-1   
    • Text is available Monday to Friday from 7am – 9pm ET.  
  • Live Chat  
    • Live chat service is available Monday to Friday from 7am – 9pm ET.
    • Chatbot is available 24/7